JumpCloud Archives - Version 2 Limited

The AI Governance Gap: Why MSPs Are Lagging Behind

AI agents are already executing active workloads in 72% of modern organizations, yet fewer than 40% of these digital workers are managed under standard identity and access protocols. More alarmingly, JumpCloud’s Agentic IAM Pulse Report reveals that 83% of teams lack a designated security owner to hold accountable when an AI agent makes an error.

Your clients are running AI agents within your managed environments right now. Whether you have formalized a service around this reality or not, the operational exposure exists. The reluctance of Managed Service Providers (MSPs) to build formal AI governance practices rarely stems from a lack of interest. Instead, it is driven by three distinct, solvable barriers.

1. The Ownership Vacuum

The proliferation of machine identities has vastly outpaced the strategic frameworks needed to govern them. Currently, only 17% of organizations assign AI agent accountability to a dedicated security leader. Nearly half (47%) simply dump the problem onto IT by default, while a mere 6% utilize cross-functional governance committees. Ultimately, 83% of organizations operate without clear security ownership over AI.

Because AI agents represent an entirely new operational category, businesses remain paralyzed over whether governance belongs to IT, security, or compliance. However, fundamentally, this is an Identity and Access Management (IAM) challenge. AI agents operate as Non-Human Identities (NHIs) and require the exact same foundational controls as human users: unique identification, linkage to a human owner, strict least-privilege access, and defined lifecycles. With NHIs now outnumbering human employees in 53% of organizations—and hitting a 6:1 ratio in 23% of them—every agent requires an owner. MSPs can bridge this gap by claiming the ownership territory that clients have left vacant.

2. Tool Stack Saturation and Alert Fatigue

MSP technicians already operate at maximum capacity. Navigating between RMM, PSA, EDR, and DLP platforms forces engineers to pivot across four to seven distinct security consoles daily. Consequently, over 75% of MSPs report experiencing alert fatigue every month. Teams burdened by high false-positive rates face a 2.7x higher probability of debilitating daily burnout.

Attempting to sell your team on AI governance by introducing yet another standalone console to license, monitor, and maintain will face immediate rejection. The solution is not bolting on a new tool; it is extending your existing IAM capabilities. When AI agent governance is routed through the exact same platform used to manage human identities and endpoints, technicians do not have to learn a new system. They simply apply familiar controls to a new identity class.

3. The Perception of Legal Liability

Assuming governance over a client’s AI agents—especially those built by third parties or driven by unknown prompts—feels like an open invitation to legal liability. However, turning a blind eye offers zero protection. If an unmonitored agent triggers a data breach or executes a catastrophic workflow within your client’s environment, the operational and reputational damage will inevitably strike the MSP, regardless of contract specifics.

The current lack of baseline controls exacerbates this risk: 55% of organizations lack a centralized kill switch to sever an agent’s access during an incident, and 59% fail to maintain comprehensive audit trails of agent activity. If an incident occurs and you can instantly produce audit logs detailing the agent’s owner, its access scope, and the exact moment its privileges were revoked, you demonstrate reasonable oversight. Failing to provide any documentation makes you the scapegoat.

Capitalizing on the AI Governance Opportunity

Addressing ownership, tool fatigue, and liability does not require pivoting your entire business model. It simply demands applying your existing identity and access discipline to the autonomous workers already operating inside your clients’ networks.

MSPs that establish an AI security and governance practice today will secure long-term client dependency and capture significant margins for years to come. To explore tiered pricing strategies, position yourself as a strategic AI advisor, and deliver robust agentic security without bloating your tool stack, consult The MSP Guide to Securing and Selling Agentic AI. Download the full playbook today to transform these three perceived barriers into a highly profitable, scalable service line.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

Beyond Shadow AI: The Imperative for a Unified Identity Architecture

Beyond Shadow AI: The Imperative for a Unified Identity Architecture

Managing digital access shouldn’t feel like an operational nightmare, yet modern IT teams are navigating unprecedented chaos as the definition of a “user” rapidly evolves.

The Evolution of the Digital Workforce

The modern enterprise workforce has expanded far beyond human employees logging into SaaS platforms. Today, autonomous AI agents, automated workflows, and custom scripts operate at machine speed, frequently accessing core networks and querying databases. Often, these digital entities handle sensitive customer data completely under the IT department’s radar, creating massive governance blind spots.

The Danger of Fragmented Security

Treating human and machine identities as entirely separate problems is a failing strategy. According to JumpCloud’s Agentic IAM Pulse Report, tool fragmentation prevents 92% of organizations from securely scaling their AI agents. When identity and access management (IAM) systems remain siloed, unmanaged “zombie” agents proliferate. Without a direct link between an automated task and a verified user account, IT cannot confirm if an agent’s actions actually align with human intent. Relying on disjointed tools for access, compliance, and security leaves dangerous gaps, allowing over-privileged bots to compromise sensitive corporate data in seconds.

Overcoming Legacy Limitations

Legacy IAM platforms were designed exclusively for human logins, not for governing dynamic, autonomous code. Left unchecked, third-party AI services can spread across endpoints, maintain elevated privileges indefinitely, and open backdoors into your infrastructure. However, outright banning AI or locking down systems stunts business growth. The organizations that will thrive in the agentic era are those that implement robust governance, enabling secure and rapid innovation rather than stifling it.

JumpCloud’s Unified Control Framework

To safely scale automation, JumpCloud delivers a cohesive identity infrastructure purpose-built for the age of AI:

Assign Agent Identities: Provision verifiable digital identities to all AI-driven services, ensuring autonomous actions are strictly privileged, secure, and fully auditable.
Mitigate Non-Human Identity (NHI) Risk: Connect AI agents directly to core IT systems—from legacy applications to cloud infrastructure—and govern them via a single control plane to eradicate shadow automation.
Maintain Continuous Monitoring: Gain 24/7 oversight of device health, corporate data access, and third-party agent permissions across your entire hybrid ecosystem.

Embracing the agentic era means treating AI agents as primary identities right alongside your human workforce, ultimately securing your entire hybrid organization on a single platform.

How is your organization currently tracking and auditing the permissions granted to autonomous AI agents operating within your network?

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

JumpCloud Access Risk Detection: Features, Benefits, and Overview

From Visibility to Action: Proactive Enforcement with JumpCloud Access Risk Detection

Modern cybercriminals rarely need to hack into your network; they simply log in. According to SpyCloud’s 2025 Identity Exposure Report, compromised credentials are now the root cause of roughly 80% of data breaches. Once an adversary crosses the perimeter, the clock ticks rapidly. CrowdStrike’s 2026 Global Threat Report indicates that attackers now pivot from initial access to lateral movement in just 29 minutes—leaving IT teams with virtually no time to detect, let alone disrupt, the intrusion.

Legacy monitoring tools were not designed to counter this velocity. Because an attacker using stolen credentials authenticates legitimately, static security systems lack the baseline context to differentiate between an authorized employee and a threat actor. This inability to detect subtle behavioral deviations is precisely why intrusions remain hidden for extended periods.

Intelligent, User-Centric Risk Scoring

JumpCloud Access Risk Detection bridges this critical security gap by shifting your operational posture from reactive alert-chasing to proactive, identity-based enforcement.

Instead of burying your IT department in raw, contextless logs, the platform autonomously analyzes authentication trends to construct a distinct behavioral profile for every individual user. Subsequent login attempts are continuously evaluated against this personalized baseline in real time. When anomalies occur, the system immediately surfaces the risk, empowering your team to neutralize threats before lateral movement can take place.

Core Platform Capabilities

While legacy anomaly detection relies on broad, organization-wide thresholds that inevitably generate alert fatigue, JumpCloud anchors every security decision in precise, user-specific telemetry:

Dynamic Behavioral Baselines: The system automatically compiles a comprehensive behavioral portrait using up to 60 days of continuous telemetry or the user’s last 50 successful authentications—whichever provides the most accurate context.
User-Centric Anomaly Scoring: Deviations are evaluated holistically rather than in isolation. JumpCloud correlates concurrent signals—such as an unrecognized browser attempting access alongside impossible travel parameters—into a single, weighted risk score.
Three-Tier Severity Mapping: Every generated score maps directly to a strict severity tier (Low, Medium, or Critical). This allows security teams to instantly distinguish immediate threats from events that can be batched for weekly review.
Privileged Account Weighting: Administrator accounts inherently carry outsized risk. JumpCloud applies heightened scrutiny and heavier weighting to deviations on privileged profiles, ensuring your most sensitive access points remain heavily guarded.
Dedicated “Needs Review” Dashboard: Auto-remediated events are aggressively filtered out of the administrative queue. The resulting centralized dashboard provides a clean interface where admins can build custom filters, analyze granular telemetry, and attach compliance documentation directly to incidents.

Operational and Security Benefits

Because Access Risk Detection is natively integrated into the JumpCloud directory, it delivers profound security enhancements without the operational drag of a bolted-on third-party tool.

Accelerated Time-to-Detection: Eliminate the need for manual log correlation. JumpCloud’s automated behavioral engine flags credential stuffing and account takeover (ATO) attempts in minutes, effectively slamming the window on lateral movement.
Reduced Alert Fatigue: By leveraging automated verification loops—such as triggering step-up MFA for ambiguous login attempts—the system naturally filters out false positives and preserves administrative focus.
Context-Rich Remediation: Alerts are delivered with a complete behavioral narrative. This transparency allows IT teams to confidently confirm genuine threats or dismiss legitimate anomalies directly from the console.
Unified Architecture: Avoid the complexity of another vendor, integration, and dashboard. JumpCloud consolidates directory services, identity management, device control, and risk monitoring into a single pane of glass.

JumpCloud transforms continuous directory telemetry into actionable, highly individualized intelligence. This deep visibility enables IT professionals to intercept compromised credentials long before they escalate into costly breaches. The future of enterprise security relies on unified, intelligent, and proactive systems.

Experience the transition from reactive to proactive security. Sign up for a free trial today to see JumpCloud Access Risk Detection in action.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

Upgrading Your IT Security for the Age of Autonomous AI

Imagine a sales operations analyst drowning in manual data entry while facing a three-week backlog in the IT queue. Frustrated, they take matters into their own hands. They spin up a no-code platform, link an AI agent to your CRM using a personal API key, and set it loose.

By noon, this autonomous agent is reading contact files, firing off email sequences, and permanently altering database records. It works 24/7. It holds standing access to your customer data. And critically, it exists entirely outside your IT department's inventory.

If that agent makes a catastrophic error tomorrow, who is held accountable? For most IT teams, the answer is a blank stare. This accountability void is a severe vulnerability, and falling back on a blanket "block-it-all" mentality won’t fix it.

Here is why agentic shadow AI operates under completely different rules than traditional shadow IT, why outright bans are counterproductive, and how you can actually govern autonomous agents safely. This isn't about halting innovation or tearing down your existing security architecture. It’s about recognizing that AI agents aren't just software—they are identities that require human owners.

Shadow IT Stores Your Data. Shadow AI Acts On It.

Shadow IT is nothing new. Whether it's a team using an unsanctioned cloud drive or a productivity app not vetted by IT, it is incredibly common. The Cloud Security Alliance notes that roughly 55% of employees utilize shadow IT. They aren't trying to be malicious; they are simply choosing the path of least resistance to get their jobs done.

Agentic shadow AI, however, escalates the threat level exponentially. An unmonitored agent with write-access to your production environment is an execution liability operating at machine speed. It doesn't just hold data; it alters settings, communicates with clients, and overwrites single-source-of-truth records.

The core issue has shifted from where your data lives to what decisions are being made on your behalf—and who answers for them.

The Scale of the Problem: Today, 83% of organizations manage more non-human identities than human ones. Yet, a mere 21% have implemented access governance for them. Your legacy identity directories were designed for a human workforce, but humans are no longer the only entities navigating your network.

Adoption is Surging While Oversight Evaporates

It’s tempting to believe that a rogue AI agent would be highly visible and easily caught. The statistics tell a different story.

Currently, over 60% of organizations deploy AI agents within production workflows, often intersecting with highly sensitive areas like financial reporting, HR provisioning, and access management. Despite this widespread use, only 23% of IT leaders believe their organizations possess the maturity and IT unification required to govern them at scale. Just six months ago, that confidence sat at 40%. This drop isn't a regression; it's a sudden, harsh awakening to the realities of autonomous systems.

As adoption accelerates, human oversight is thinning out alarmingly:

Only 25% of organizations now mandate human approval before high-risk AI actions (down from 40% six months ago).
The percentage of organizations letting agents run with zero human review has skyrocketed from 11% to 26%.

The consequences of this hands-off approach can be devastating. In April 2026, an AI agent handling routine tasks for the rental software provider PocketOS accidentally wiped the production database—and its backups—in a mere nine seconds.

Faced with these risks, many IT teams instinctively try to slam the door shut by blocking URLs and enacting strict bans. But bans don't eliminate AI agents; they just drive them underground. A ban doesn't remove the risk; it removes your visibility into it.

The Fix: Identity, Ownership, and Expiration

To safely embrace AI agents, you don't need to burn down your current security infrastructure. You simply need to treat these autonomous agents with the same rigorous lifecycle management you apply to human employees.

Agents authenticate. They hold permissions. Therefore, they require a strictly governed lifecycle. Here is the blueprint:

1. Discover

Actively scan your environment for hidden OAuth tokens, API keys, and browser extensions spanning all devices and cloud applications. You cannot secure an entity you don't know exists.

2. Register

Catalog every single agent. Document exactly what it does, what systems it touches, and permanently tether it to a named, accountable human owner.

3. Manage

Enforce the principle of least privilege. Scope the agent's entitlements exclusively to its specific task. Time-box these permissions so they expire automatically, and restrict agent execution strictly to healthy, managed devices.

4. Govern

Demand human approval checkpoints for high-risk actions. Ensure every action is logged against a verified identity. Most importantly, configure your systems to automatically revoke an agent's access the exact moment its human owner leaves the company or changes roles.

This final step is crucial for preventing zombie agents—fully authenticated, highly privileged bots that linger forgotten in your system long after their creator has moved on. Automated deprovisioning eliminates this blind spot by default.

Build the Foundation to Safely Say "Yes"

Your employees are not bypassing your IT protocols because they want to subvert security. They are circumventing the rules because they have discovered tools that drastically improve their workflow, and you haven't provided a safe, sanctioned pathway to use them.

It is time to build that pathway. When every AI agent is discovered, registered, meticulously managed, and governed, you flip the script. Agentic AI ceases to be a shadow risk and transforms into a distinct competitive advantage.

Ready to take back control?

Dive deeper into how autonomous systems are infiltrating modern IT environments and master our complete four-stage control framework by reading our comprehensive eBook:

The New State of Agentic Shadow AI

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

Mastering AI Expansion: How to Scale Fast While Keeping Control

The mandate is echoing through every boardroom and strategic roadmap: transform into an AI-driven enterprise. Whether the objective is to streamline customer service, supercharge development, or optimize daily workflows, the mission remains constant—embed AI directly into the business engine.

Yet, as we sprint toward this automated horizon, a dangerous blind spot is emerging. We are attempting to govern the lightning-fast realm of artificial intelligence using IT infrastructure designed for a much slower, human-centric era.

Managing human employees is a well-understood science. You onboard them, issue a device, and adjust their permissions as their roles evolve. AI agents, however, operate on an entirely different paradigm. They don’t adhere to business hours. They don't submit IT tickets. They observe, decide, and execute autonomously—operating at speeds that traditional human review processes simply cannot match. That disconnect is the birthplace of modern enterprise risk.

The Human-Centric Identity Playbook is Obsolete

For decades, IT departments have perfected the art of managing human identities. Humans are predictable; they follow routines and eventually log off for the day. AI agents shatter these assumptions. They run persistently in the background, often remaining entirely invisible until a critical error occurs.

The core issue is that legacy tools possess no native understanding of what an AI agent actually is. Attempting to force autonomous agents into human identity frameworks is an architectural mismatch. Traditional systems simply cannot process an agent’s unique lifecycle or execution context.

The Agentic Access Reality

Recent research reveals a startling truth about enterprise access:

66% of organizations grant AI agents equal or greater system access than their human counterparts.
29% provide agents with equal access.
20% grant more access to agents than humans.
17% give agents significantly more access than humans.

Source: The Agentic IAM Pulse Report

Despite this massive delegation of power, only 37% of these organizations have integrated AI agents into their formal identity policies. This isn't just an administrative oversight; it's a massive security gap.

AI Agents Don’t Type Passwords

Even when an agent’s purpose is clearly defined, securely connecting it to enterprise data is a hurdle. Legacy infrastructure relies on human-to-machine protocols—expecting a physical person to type a password or approve an MFA prompt.

Agents require immediate, uninterrupted access across multiple systems to execute complex tasks. When they encounter barriers designed for humans, developers often create workarounds. Every workaround is a backdoor left wide open.

Over time, this practice breeds zombie agents—automated entities tied to long-finished projects that are still active, still clutching valid credentials, and entirely unmonitored. These are not hypothetical threats; they are the exact vulnerabilities discovered during painful security audits or post-breach investigations.

The Steep Price of the Status Quo

It’s tempting to classify this as a "future problem" to be tackled once AI matures. This is a critical miscalculation. Every day an organization runs advanced AI on antiquated identity systems, the security gap widens. The divide between what AI agents can do and what IT teams can actually see grows exponentially.

Simultaneously, the regulatory net is tightening. Frameworks like HIPAA, GDPR, and the incoming EU AI Act dramatically increase the financial and legal penalties for rogue agent actions. A single error executed at machine speed doesn't scale linearly—it compounds rapidly.

Why "Bolt-On" Solutions Fall Short

The market is flooded with tools trying to patch this problem. Many vendors are attempting to retrofit old identity platforms with AI-security plugins, bolting static secret managers onto their feature sets, or introducing isolated point solutions just to monitor non-human identities (NHIs).

These approaches treat AI agents as mere appendages to an old model, rather than acknowledging them as an entirely new class of identity that demands its own foundational architecture.

Stacking disconnected tools only widens the governance gap. Every additional dashboard is another silo where permissions can drift, increasing the likelihood that an agent retains dangerous, unnecessary access.

The Solution: Native Agentic IAM

Securing the AI era demands an infrastructure that natively unifies the entire access lifecycle. Agents must be treated as a distinct, first-class identity category. They require precise verification upon creation, granular entitlements, strict policy governance, and continuous auditing.

We engineered Agentic IAM to unify identity architecture, granting IT leaders the visibility and authority required to govern the full agentic lifecycle. Instead of patching together obsolete tools, Agentic IAM provides a centralized command center to discover, register, and govern every identity—human, non-human, and agentic.

By enforcing hardened, high-speed verification across your entire identity ecosystem, JumpCloud enables you to scale safely at the speed of AI. Core benefits include:

Unified Security: A singular platform managing humans, devices, and AI agents. This eliminates privilege creep by securing the entire access chain—from the exact moment a human deploys an agent to the millisecond that agent interacts with a resource.
Continuous Governance: Tailored identity oversight for the AI era. Ensure that every agent’s permissions remain hyper-accurate and strictly scoped to their immediate task, adjusting in real-time.

AI agents will not slow down to accommodate legacy IT tools—nor should they.

The enterprises that win the AI race won't just be the fastest; they will be the ones that can confidently dictate and audit exactly what every agent is doing in real-time. Treat agents as their own distinct identity class. Build the right foundation today, and speed will transform from your biggest risk into your ultimate competitive advantage.

Ready to close the gap between what your agents can do and what you can control? Explore the power of Agentic IAM today.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

Quantifying ROI: Governing Shadow AI to Cut TCO

AI adoption is no longer a trend; it is a sprint. While 81% of AI usage occurs outside the view of IT departments, the "Shadow AI" phenomenon presents a significant financial risk. To protect the bottom line, IT leaders must shift from simple "shadow" detection to a comprehensive ROI-based governance model.

The Hidden TCO Pillars of Shadow AI

In the age of AI, Total Cost of Ownership (TCO) extends beyond licensing. It includes the "ownership" of risk created by unvetted tools:

Remediation Costs The human labor required to fix AI-generated code hallucinations or clean up prompt-based data spills.

Fragmented Data Value lost when proprietary information is trapped in personal LLM silos rather than centralized assets.

Compliance Liability The financial impact of failed audits and regulatory standards like GDPR or the AI Act.

The Governance Dividend: Calculating ROI

Governing Shadow AI is a strategy of cost avoidance. By implementing automated security controls, organizations effectively eliminate a "shadow tax." According to IBM's 2024 data, extensive use of security AI and automation lowers breach costs by an average of $2.2 million—a direct governance dividend for the proactive enterprise.

A Financial Framework for Cost Control (NIST AI RMF)

Apply these four steps to convert Shadow AI liabilities into managed assets:

Govern: Replace blanket bans with safe-use policies that provide a "paved road" for adoption.
Map: Use discovery tools to illuminate applications running on your network.
Measure: Conduct financial and security risk assessments for high-usage unauthorized tools.
Manage: Centralize access through a single pane of glass to enforce identity controls.

Conclusion: Strategic Innovation

IT leaders have the unique opportunity to enable innovation while strictly protecting the organization's financial health. By shedding light on Shadow AI, you stop burning resources on hidden risks and start investing in secure, scalable growth.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2026

Meet the JumpCloud Model Context Protocol (MCP) Server

The majority of organizations (63%) are actively implementing AI and/or piloting AI features within existing tools (53%).

At JumpCloud, we know that AI is becoming an essential part of your daily workflow. But for IT admins, getting AI tools to work with complex APIs and traditional IT management systems can be a frustrating and time-consuming challenge. It’s our calling to simplify IT and help you get the most out of your tools, which is why we’re thrilled to introduce the new JumpCloud MCP (Model Context Protocol) Server.

With the MCP Server, you can finally use natural language to manage and query your JumpCloud environment.

What is an MCP (Model Context Protocol) Server?

The Model Context Protocol (MCP) Server is a specialized service that acts as a secure intermediary between AI agents and external systems like APIs and databases. It implements an open standard to translate complex, unstructured data and actions into a format that AI can easily understand and utilize.

An MCP Server’s primary function is to expose a curated set of “tools” to an AI, enabling it to perform real-world tasks and gather data using a universal protocol, without requiring custom integrations for every new application.

JumpCloud MCP Server

JumpCloud MCP Server lets you use simple, human language with your AI, on the AI interface, to automatically manage your IT, like instantly querying a user attribute or getting a security report, without ever having to log into a separate dashboard.

AI-Powered IT Management is Here

With the JumpCloud MCP Server, you gain the ability to perform powerful IT tasks directly within your AI tools. This eliminates the need to switch between dashboards and consoles, enabling you to take action wherever you work.

This empowers you to:

Perform a full range of administrative tasks with simple, natural language commands. You can now use your AI tool to manage the entire user lifecycle, from inviting new users to suspending an account. You can also securely reset passwords, unlock accounts, and manage multi-factor authentication (MFA) requirements in a single, fluid step.
Take direct control of your environment by editing and modifying users, devices, and policies. Whether you need to grant or revoke user access, send security commands to a device, or modify group memberships, you can do it all without ever leaving your AI interface.
Increase efficiency by managing multiple users and devices in bulk with a single command. The MCP Server allows you to perform bulk actions that would normally require manual scripting, such as adding multiple users to a group or sending commands to a fleet of devices.

Intelligent Reporting & Insights

Accessing the data you need for reporting and auditing shouldn’t be a chore. The MCP Server helps you query your environment for real-time data and intelligent summaries, without complex API calls. With natural language commands, you can:

Find and view JumpCloud objects like users, admins, devices, groups, and applications instantly. Get a view of who has access to what, which devices are offline, or what applications are in use across your organization.
Retrieve consolidated data on Directory Insights events and other key metrics. The server turns raw log data into actionable insights, helping you to proactively identify issues and make informed decisions.
Turn complex queries into simple questions, so you can get the answers you need to make decisions faster than ever. For example, instead of running a complex script to find out if MFA is enforced, you can simply ask your AI agent.

Security and Control by Design

We believe that automation shouldn’t come with a security risk. The JumpCloud MCP Server is built from the ground up with a security-first mindset. It uses org-scoped API keys for granular access control and provides a complete audit trail of every AI-driven action, giving you the confidence to automate sensitive tasks while maintaining full visibility and control.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2025

Streamline and Secure Everyday User Access with JumpCloud

Solving the Access Request Headache

Managing user access requests manually is a huge headache for IT teams. It also poses a significant risk for security.

For too long, the process has been a chaotic mix of emails, spreadsheets, and disconnected tools. This fragmented approach doesn’t just slow down employee productivity but also creates serious security vulnerabilities.

Not to mention it makes it nearly impossible to enforce the principle of least privilege, which in turn increases the risk of human error and potential breaches.

A survey by Strongdm shows that over 64% of organizations have reported daily or weekly productivity impacted due to access issues.

Clearly, the time has come for a smarter, more efficient way to manage access requests and safeguard both productivity and security.

Introducing JumpCloud Access Requests

Today, we’re thrilled to announce the launch of JumpCloud Access Requests to transform how IT and managed service providers (MSPs) manage everyday user access and governance.

By moving beyond manual requests and fragmented systems, JumpCloud Access Requests provides a single, centralized platform to automate, secure, and audit every access decision.

With this solution in place, IT teams can stop firefighting access issues and instead focus on proactively strengthening security, improving efficiency, and supporting employees.

Key Benefits

Here’s how JumpCloud Access Requests delivers measurable impact across the areas that matter most:

Boosts productivity: Eliminate bottlenecks and empower end users with a self-service portal to request access to diverse resources. This reduces help desk tickets and gets employees the resources they need faster.
Strengthens security: Enforce the principle of least privilege and get a clear, centralized view of all access changes. Our configurable approval flows ensure that no access is granted without the necessary permissions.
Simplifies compliance: Maintain a complete, immutable audit trail of every request, approval, and rejection. This makes adhering to compliance simple and painless, saving you time and effort during audits.
Seamless IT integration: Eliminate data silos by extending access workflows across your entire IT ecosystem. Integrate with ITSM, HRIS, and chat apps to trigger actions and incorporate request data into third-party ticketing systems. This delivers a seamless process and a unified experience.

To deliver these benefits, JumpCloud Access Requests comes equipped with powerful capabilities that make access management intuitive, secure, and efficient.

Key Features

Each feature is designed to save time for IT teams while giving end users a seamless experience. Here’s a closer look at what’s included:

Self-service portal: Provides an intuitive self-service portal for end users to request access to a wide range of resources, including SSO applications. This accelerates the access granting process, improves user experience, and reduces the administrative burden of IT teams.
Configurable approval flows: Define custom, multi-stage approval processes. Easily route requests to managers, resource owners, or specific approval groups, and ensure the right people are involved in every decision.
Webhook integration: Seamlessly integrate with the existing IT tools like Jira, Slack, and custom applications. JumpCloud’s webhook integrations enable IT teams to automate downstream tasks, send real-time notifications, and keep systems in sync.
Comprehensive auditability: Every action, from the initial request to the final approval, is logged in a detailed audit trail. This provides unparalleled visibility for IT teams and makes reporting effortless.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2025

PAM and IAM: The Essential Partnership for Modern Security

In the cybersecurity world, IAM (Identity and Access Management) and PAM (Privileged Access Management) are two critical, yet often confused, acronyms. While they both protect digital assets, they focus on different parts of your security posture. It’s important to understand that this is not a contest (PAM vs. IAM), but a partnership (PAM and IAM) forming a robust, layered security strategy.

The Foundation: Identity and Access Management (IAM)

Think of IAM as the bouncer at the entrance, responsible for securing and managing the identities of everyone who seeks access. IAM is a broad framework governing the entire lifecycle of a digital identity, answering three fundamental questions for every user:

Who are you? (Authentication): The process of verifying a user’s identity, ranging from simple passwords to robust Multi-Factor Authentication (MFA) using biometrics.
What can you do? (Authorization): Determining what specific resources a user is allowed to access, typically based on their role (e.g., Marketing staff accessing the Marketing drive).
Do you still need access? (Lifecycle Management): Managing accounts from creation to prompt de-provisioning when a user leaves the organization.

IAM establishes the necessary foundation by ensuring every user is verifiable and has the correct baseline access for their day-to-day tasks.

The Inner Sanctum: Privileged Access Management (PAM)

If IAM is the bouncer for everyone, PAM is the bodyguard for the VIP section. It focuses exclusively on the most powerful identities—the “keys to the kingdom.” Privileged accounts (like system administrators, IT staff, and database managers) have elevated permissions that, if breached, can lead to catastrophic lateral movement, data theft, or system shutdowns.

PAM’s Core Pillars for High-Risk Accounts:

Secure Access & Control: PAM secures these accounts by storing credentials in a secure digital vault and mandating that access is brokered on a “need-to-know” basis. Modern PAM uses Just-in-Time (JIT) access, granting permissions only for the required task duration.
Continuous Monitoring & Audit: Every action by a privileged user is monitored and recorded in real time. This creates a detailed, immutable audit trail essential for compliance and forensic analysis.
Policy & Automation: PAM automates the enforcement of the Principle of Least Privilege (PoLP) across the entire privileged lifecycle, reducing human error and ensuring security policies are consistently applied without creating operational bottlenecks.

The Synergy: A Unified Approach to Layered Defense

PAM is not a replacement for IAM; it is a specialized, critical extension. IAM provides the breadth (secure identity and general access), while PAM provides the depth (control and monitoring for the most powerful identities).

An integrated approach is the most effective: Your IAM system authenticates the user, and if a privileged action is required, your PAM solution instantly takes over, verifying the request, granting temporary access, and monitoring the entire session.

JumpCloud: The Unified Platform for IAM and PAM

Managing separate, costly IAM and PAM solutions in a cloud-first world adds unnecessary complexity. JumpCloud addresses this by providing a single, unified, cloud-based platform that merges both IAM and PAM functionalities, simplifying management and strengthening your security posture significantly.

With JumpCloud, organizations can:

Enforce the Principle of Least Privilege (PoLP) organization-wide.
Grant Just-in-Time (JIT) access to sensitive resources, eliminating risky standing administrative privileges.
Centralize control and visibility, offering a single pane of glass to manage all user identities and monitor all privileged activity (SSO, MFA, UEM).

The Takeaway

The true power of modern security lies in unified identity and privilege management. By leveraging a comprehensive platform like JumpCloud, which treats PAM and IAM as two parts of a single solution, organizations can build a resilient defense against today’s sophisticated cyber threats, saving time and resources.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2025

The End of Legacy IT: Why the JumpCloud + Google Workspace Collaboration is the Future of IT

The era of antiquated, complex, and security-vulnerable legacy IT is officially over. Today marks a defining moment in enterprise technology as JumpCloud and Google Workspace unveil the Work Transformation Set—a powerful, integrated solution engineered for the modern, AI-driven enterprise. This is a strategic alliance that rewrites the playbook for IT management, productivity, and security.

The Power of Partnership: Unleashing the Work Transformation Set

This collaboration is the combination of best-in-class security, productivity, and AI. The result is a unified platform that delivers secure, AI-powered collaboration tools from Google Workspace, seamlessly integrated with JumpCloud’s unified identity, device, and access controls.

Google selected JumpCloud’s platform to replace technologies like AD, Entra, and Intune for customers migrating from Microsoft E3/E5. For existing Google Workspace users, JumpCloud’s cloud-native, platform-agnostic solution provides an ideal complement. The Work Transformation Set offers this entire modern ecosystem in a single, refreshingly cost-effective price, exclusively through Google.

Step Out of the Past: Moving Beyond Legacy Constraints

For too long, enterprises have been tethered to outdated, on-premises solutions that breed inefficiency, create massive security incidents, and drag down agility. This is the definitive answer for enterprises ready to cut the cord on decades-old technology—often rooted in the Microsoft ecosystem—that was not built for today’s hybrid, cloud-forward world.

The integrated solution eliminates prior concerns that no solution existed to evolve away from bundled suites like Active Directory, Entra, and Intune. It offers a clear, consolidated path to digital transformation, eliminating the spiraling costs and rigid infrastructure of the past.

“Enterprise IT and security teams are at a crossroads. The choices they face are clear: stick with legacy systems that have held back innovation for decades, or embrace a modern, AI-enabled future… The combination of JumpCloud and Google Workspace provides that clear path forward, leveraging Google’s powerful AI capabilities to accelerate deeper security, productivity, and value.”

— Greg Keller, Co-founder and CTO, JumpCloud

Key Pillars of the Work Transformation Set

1. Innovation Accelerated by Google AI:
Teams can leverage Google’s powerful Gemini AI directly within Google Workspace for content generation, data analysis, and meeting management. JumpCloud’s centralized access control platform ensures this speed is matched by ironclad security, confirming that the right identities (human or non-human) have access to exactly what they need, and nothing more.
2. Risk Reduced with Zero Trust Security:
The solution drastically minimizes the attack surface. JumpCloud’s AI-powered Identity and Access Management (IAM) and Unified Endpoint Management (UEM) enforces rigorous Zero Trust controls and strong biometric MFA. This allows the workforce to operate securely from any OS, from any location, with absolute confidence.
3. Agility through an Open Ecosystem:
The Work Transformation Set combats vendor lock-in by offering the flexibility of an open, price-conscious ecosystem. Enterprises can easily integrate their preferred third-party products, ensuring they are free to leverage the best technology available. This approach simplifies procurement and lowers TCO by consolidating multiple licenses under one single Google Workspace contract.

Customer Success: Scaling with Confidence (Tamara)

“As a rapidly scaling fintech, we needed an IT stack that could keep up with our growth without sacrificing security or adding complexity… The seamless integration and powerful AI in Google Workspace, combined with JumpCloud’s unified management, has freed our team to focus on innovation and has given us a secure, cloud-native foundation to scale at an incredible pace.”

— Renjith Radhakrishnan, Head of IT Business Solutions, Tamara

Tamara reported significant success using the integrated solution: they achieved a 70% reduction in employee onboarding time, completely eliminated manual password resets, and reached 100% compliance across all devices.

The Work Transformation Set is immediately available for enterprises looking to finalize their digital transformation. It is the definitive choice for any enterprise ready to modernize their productivity, streamline IT, and future-proof their security.

About JumpCloud
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud 2025