Yes, the first 21 days of use are free even for professional and continuous use, and no registration or subscription is required to use them!

Yes. It is possible to purchase Extra Connections from the Reserved Area at any time.
Important: Extra Connections expire with the Supremo Business or Professional plan, regardless of the purchase date.

Yes. The function is free of charge for all Supremo subscribers. This page thoroughly and clearly illustrates the procedure. It is necessary to have at least one active Supremo plan in order to use the function.

Supremo is available for Windows, macOS, iOS and Android. You can download all the clients from this page.

Yes. Also in the case, whereby a normal user (local, without administration rights) executes SupRemo on a remote machine. Consult this tutorial dedicated to the specific case.

No, you can’t. In order to control remote PCs/Servers for professional purposes and/or for a continuous use, it is necessary to subscribe to one of our subscription plans. The controlled machine – physical or virtual – does not require a subscription plan.

With the Advanced Reports feature, available with Supremo Professional, you can monitor all incoming and outgoing connections of whoever you want ,simply by associating the device with your Console account and activating the feature, without having to share the contacts in your Address Book.

With the Advanced Reports feature, available with Supremo Professional, you monitor both incoming and outgoing connections of whoever you want, simply by associating the device with your Console account and activating the feature, without having to share contacts from your Address Book.

You can also use this feature to speed up billing times to your customers.

For more information click here.

Yes, you can deploy Supremo via Group Policy Object using the Automatic Installation feature of Supremo Professional.

To learn how to generate the .mst file to deploy Supremo with the .msi, click here.

Yes, you can configure Supremo centrally and generate the command line to be used for the automatic installation of Supremo with the .exe, .msi or .mst file. The functionality is available with Supremo Professional.

For more details click here.

Yes, with Supremo Custom Pro you can configure a number of options centrally, including the request for confirmation to connect, automatic updates, the list of allowed IDs and the password to access the Tools panel. For more information click here.

Yes, the Monitoring functionality included in RMM allows you to get error or warning notifications in case of problems with your devices.

Notifications are generated based on the policies you configure in your Console account and assign to your devices.

For more information click here.

Yes, with Supremo Professional you always have a convenient Dashboard at your disposal that summarises the list of devices associated with your Supremo Console account and shows a preview of the health of your machines.

For more information click here.

Yes, with RMM, available with Supremo Professional, you can remotely consult, at any time and in real time, all the information related to your devices or those of your customers (hardware, software, networks, etc.), check their health status through special indicators and get personalized notifications when problems arise.

For more information click here.

Yes, the Support Queue is one of the features included in the Supremo Professional plan. Activate your team and distribute the Supremo Custom Pro version to your customers by enabling support requests. You can assign requests to your employees or configure the Support Queue so that your operators can handle the received support requests themselves.

For more details click here.

The number of operators you can add to your Support Team corresponds to the number of simultaneous connections available in your Supremo Professional plan.

The operators in your Team can manage the support requests sent by your customers via Supremo directly in the Console.

The Supremo Console IT Security add-on is an advanced cyber protection solution based on dynamic, continuously self-learning artificial intelligence (AI). It functions as a virtual SOC analyst, analysing user, device and network behaviour to identify suspicious activities and cyber threats in real time. It is ideal for companies seeking effective protection without the complexity of traditional EDR systems.

For more information on the IT Security add-on, click here.

The artificial intelligence of the IT Security add-on can detect anomalies in system behaviour, brute force attacks, unauthorised access, use of TOR or VPN, phishing and much more. Thanks to continuous behavioural AI learning, its ability to identify new and unknown threats improves over time.

The IT Security add-on does not replace antivirus software, but complements it by offering behavioural protection. It analyses system, user and network activity to detect threats that antivirus software misses, such as evasive techniques, VPN use, incognito browsing and much more. This complementary approach improves defence against cybercrime.

Yes, installation is simple and does not require complex configurations. The Console is intuitive and provides clear panels with indicators of suspicious activities, making the tool accessible even to users with basic IT skills.

Yes, the IT Security add-on is designed for MSPs, MSSPs, and IT professionals, but thanks to its ease of use also for SMEs and SOHOs, offering advanced anomaly detection technologies at affordable prices and without complex configuration.