Imagine this: It’s Tuesday morning, and your single sign-on (SSO) service goes down. This service, managed by a key vendor, leaves users unable to log in. Support tickets pile up, and the pressure to resolve the issue grows.
You quickly log into the vendor’s support portal to address the problem. However, the interface is clunky and hard to use. Submitting a support ticket takes too many steps, and attaching crucial diagnostic logs is complicated. Hours pass as you try to explain the urgency of the issue in restrictive form fields.
Meanwhile, the lack of updates worsens the situation. Users become frustrated, and your team struggles to maintain smooth operations.
Does this sound familiar? If you’ve faced a vendor’s tough support portal while resolving a critical IT issue, you know the frustration. What should have been a simple troubleshooting task turns into a lengthy crisis, hurting productivity and trust in the system.
It’s situations like these that drove the launch of the new JumpCloud Case Portal, a brand new feature designed to enhance your support experience. A streamlined, efficient, and user-friendly case portal is essential for a smooth support experience. This new portal provides a centralized location for you to create, view, and manage your support cases, making it easier than ever to get the help you need.
Using the New JumpCloud Case Portal
With the new Case Portal, you can now enjoy an all-in-one solution for your support needs.
No more searching through emails or trying to track down case updates. Everything you need is right here, in one convenient place.
Here are some of the key features of the initial launch:
Create Support Cases: Easily submit new support cases with detailed information and attachments.
View Case Status: Track the progress of your open cases in real-time.
View Case History: View all communications and updates that have occurred on a case with the new Case View.
Manage Case Details: Add updates, attachments, and communicate directly with our support team within the portal.
You will be able to easily access this new Case Portal by clicking on the Support button in the top of the JumpCloud Admin Console and within the right-hand aside. You may select either the “Create a Support Ticket” or the “View Case Portal” links and you will be taken to a new tab automatically presenting you with your personalized view.
What’s Next?
This initial launch is just the beginning.
We have many exciting new features and improvements planned for this new version of the JumpCloud Case Portal throughout the rest of 2025. Our team is dedicated to continuously enhancing your support experience and providing you with the best possible tools.
The next phase of this effort will include the ability to submit feature requests and track the statuses of your submitted feature requests within the new Case Portal. Additionally, there are discussions to expand improvements and accessibility to your account’s billing, upgrades, and other commercial-related items. This new feature will help make your interactions with our various JumpCloud teams more effective, efficient, and concise within this single pane of glass.
You need an efficient support experience to be successful, and the JumpCloud Case Portal will significantly improve your interaction with our support team. We encourage you to explore the new portal and take advantage of its features.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
LOUISVILLE, Colo. — Oct. 16, 2025 — JumpCloud Inc. announced a strategic collaboration with Google Workspace to launch the Work Transformation Set. This robust solution seamlessly integrates Google Workspace’s secure, AI-driven productivity and collaboration suite with JumpCloud’s identity, access, and device management capabilities. It is available to enterprises via a single, cost-effective contract and predictable price from Google.
Solution Overview: Replacing Legacy IT Complexity
The Work Transformation Set is a potent replacement for fragmented, outdated on-premises IT management and collaboration tools, which often lead to operational downtime and preventable security incidents.
The integrated package helps businesses accelerate innovation with Google AI, bolster security with Zero Trust controls, and enhance business agility by simplifying the procurement and integration of best-of-breed tools. It delivers a single, budget-friendly price, contract, and dedicated support, empowering enterprises to reduce their Total Cost of Ownership (TCO).
“Enterprise IT and security teams are at a crossroads. The choices they face are clear: stick with legacy systems that have held back innovation for decades, or embrace a modern, AI-enabled future… The combination of JumpCloud and Google Workspace provides that clear path forward, leveraging Google’s powerful AI capabilities to accelerate deeper security, productivity, and value.”
— Greg Keller, Co-founder and CTO, JumpCloud
Core Advantages of the Integrated Set
Accelerated Individual and Team Innovation with AI: Teams can leverage Google Workspace with Gemini for faster content generation, data analysis, and meeting management. JumpCloud’s secure and centralized platform ensures that organizations can utilize this power safely.
Reduced Attack Surface and Security Risks: The solution minimizes potential entry points for hackers. JumpCloud’s AI-powered Identity and Access Management (IAM) and Unified Endpoint Management (UEM) enforce robust Zero Trust access and strong biometric MFA, enabling the workforce to operate securely from any OS, anywhere.
Improved Business Agility and Open Ecosystem: The Work Transformation Set enhances flexibility by easily supporting preferred applications and modernizing legacy technology with a secure cloud solution. It simplifies procurement and lowers TCO by consolidating multiple licenses under one single, comprehensive Google Workspace contract.
“Our customers tell us they need world-class AI, productivity, and collaboration, along with best-in-class IT management capabilities… Work Transformation Set is built to do exactly that. Our collaboration with JumpCloud provides a modern solution that empowers organizations to move beyond outdated technology.”
— Yulie Kwon Kim, Vice President, Product, Google Workspace
Customer Success: Scaling with Confidence
Tamara, a rapidly scaling fintech company, reported significant success using the integrated solution:
Achieved a 70% reduction in employee onboarding time.
Completely eliminated manual password resets.
Reached 100% compliance across all devices.
“The seamless integration and powerful AI in Google Workspace, combined with JumpCloud’s unified management, has freed our team to focus on innovation and has given us a secure, cloud-native foundation to scale at an incredible pace.” — Renjith Radhakrishnan, Head of IT Business Solutions, Tamara.
The Work Transformation Set is immediately available for enterprises looking to modernize their security and technology stack. Click here to learn more about how this powerful solution is the definitive choice for enterprises modernizing their legacy productivity and security suites.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
Governing Data, Identity, and Integrations for Secure AI Adoption at Scale
Artificial intelligence (AI) has rapidly shifted from an experimental project to a core component of IT strategy. Most organizations are either already using AI or actively planning its widespread deployment. This massive shift requires IT teams to urgently rethink how they manage infrastructure, secure identities, and protect sensitive data.
Rapid adoption introduces significant risks. AI systems interact with critical infrastructure, process confidential information, and may act autonomously. Without robust governance, this leads to security gaps and major compliance failures. The policies you implement today will determine whether AI becomes a competitive advantage or a costly liability.
The Mandate: Governing AI to Prevent ‘Shadow AI’
Most IT leaders are deeply concerned about AI adoption spiraling out of control, with a high percentage of organizations worried about unchecked integrations and compliance exposures. Good governance is the solution. Clear policies establish where AI can be used, who must approve new tools, and how usage will be monitored.
The Risk of Shadow AI
Policies are essential for preventing “Shadow AI,” where teams bypass IT oversight to deploy unapproved tools. This lack of visibility can instantly open doors to data leakage and intellectual property exposure. Proactive governance ensures fewer surprises and better protection for critical systems.
Five Core AI Governance Policies
To move forward securely, IT leaders must define the rules of engagement in these five areas:
1. Formal Integration Review and Approval: Every new AI integration must follow a formal review process led by IT security or architecture teams. This policy ensures mandatory security scans, data flow reviews, and compliance validation occur before a tool goes live.
2. Identity and Access Management (IAM) for Machines: AI tools rely on service accounts and bots, which are often poorly managed. Policy must mandate strong IAM practices, including limiting permissions for service accounts to the minimum required and requiring regular rotation of API keys and credentials.
3. Strict Data Governance and Classification: AI models are only as trustworthy as their input data. Policy must enforce data classification (e.g., Public, Confidential) and mandate that sensitive data is encrypted, cleaned, and validated before being used for AI training or inference. This keeps systems reliable and audit-ready.
4. Monitoring and Incident Response Framework: Visibility is key. Policy must define which AI-related events (identity activity, integrations, data access) are logged, what security thresholds trigger alerts, and how AI-related incidents are escalated and investigated by response teams.
5. Change Management and Documentation: Every deployed AI tool or integration requires a detailed paper trail. Policy must mandate thorough documentation of the tool’s purpose, risk assessment, and data sources, along with logging all subsequent changes and updates. This streamlines auditing and prevents unauthorized deployments.
Your Next Step Toward Leading with AI
AI is a permanent part of modern IT. The goal is no longer to block its use, but to govern it in a way that is secure, scalable, and aligned with business goals. By setting clear policies now—approving integrations formally, managing machine identities carefully, protecting data, monitoring activity, and documenting every change—your team gains the control necessary to use AI safely.
Take action early: Implement these governance steps to avoid costly security issues and compliance problems later.
For deeper insights into how organizations like yours are adopting and securing AI, download JumpCloud’s latest IT Trends Special Report on AI.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
The IT Automation Roadmap: Scaling Your Team for Business Growth
Business growth is exciting—until it breaks your IT team. As new hires come on board and new markets open up, the manual processes that once worked for a small team quickly become unsustainable. IT teams get buried in repetitive tasks, creating bottlenecks that slow the entire organization down.
This is not a sign of failure; it’s a signal that it’s time to evolve. This article provides a clear roadmap to move beyond reactive, manual IT. We’ll explore the three levels of automation maturity that will help you build a secure, scalable system that enables growth, rather than hindering it.
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Level 1: Foundational Automation – Taming the Repetitive Tasks
When a company is small, handling tasks like creating user accounts or configuring laptops one by one is manageable. But when you grow from 20 employees to 200, this manual approach creates chaos.
Foundational automation is the first and most critical step. It targets the high-frequency, low-complexity tasks that consume your team’s time and energy. By automating this routine work, you reduce human error, enforce consistency, and free your team to focus on more strategic initiatives.
By the Numbers: A 2025 forecast predicts that 69% of daily managerial work will be automated, highlighting a massive business trend toward offloading repetitive tasks to technology.
Quick Wins for Foundational Automation:
Automate the User Journey: Sync your identity provider with your HR system (HRIS). This ensures new hires have the access they need on day one, and permissions are instantly revoked when they depart—closing a major security gap.
Zero-Touch Device Setup: Configure and deploy new devices with the correct settings, software, and security policies without IT ever touching the hardware.
Automated Policy Enforcement: Automatically apply and enforce security policies for disk encryption, password complexity, and screen lock timers across your entire fleet to maintain compliance.
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Level 2: Connected Processes – Unifying Your Tech Stack
Once individual tasks are automated, the next level of maturity involves connecting processes across different systems. Most organizations suffer from “tech sprawl”—a patchwork of disconnected tools that creates information silos and operational friction.
This forces IT teams to waste time manually reconciling data between systems. In fact, the average organization uses 9.3 different tools for core IT functions, yet only 19% report having a fully unified environment. This level bridges those gaps, creating a single source of truth for users, devices, and access.
Key Initiatives at This Stage:
Deep HRIS and IAM Integration: Go beyond basic syncing. Create a direct link where a status change in your HR system (like a promotion or department transfer) automatically triggers the correct permission updates across all connected applications.
Consolidate Your Tools: Reverse tech sprawl by consolidating overlapping tools into a unified platform. This reduces complexity, lowers costs, and improves security by centralizing management and visibility.
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Level 3: Intelligent Orchestration – From Reactive to Proactive IT
The highest level of automation maturity transforms IT from a reactive support function into a proactive, strategic partner. At this stage, fully coordinated, data-driven workflows are automatically triggered by business events, allowing your IT environment to respond dynamically to changing conditions.
This advanced orchestration anticipates needs and mitigates risks before they impact the business, often powered by modern data pipelines and machine learning.
The Power of Data: As of 2025, over 70% of organizations are using data and machine learning (ML) pipelines to train generative AI models, which is the same technology that powers this level of sophisticated automation.
Key Capabilities of an Orchestrated Environment:
Automated Incident Response: A security event, like a suspicious login, automatically triggers a containment workflow—such as isolating a device from the network or locking a user account—in seconds, not hours.
Adaptive Access Control: Using a Zero Trust philosophy, access decisions are made dynamically. A user’s permissions can change in real-time based on their location, device security posture, or unusual behavior.
Predictive Analytics: Use AI and ML to predict hardware failures before they happen or to identify patterns that indicate an emerging security threat, allowing you to address issues before they cause downtime.
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The Path to Sustainable Growth
Growth should be an opportunity, not an operational burden. The journey from automating foundational tasks to building a fully orchestrated environment provides a clear path to an IT program that scales effortlessly with your business. This isn’t about just reacting to problems—it’s about building a foundation ready for the future.
Ready to put these principles into action? Explore how JumpCloud can help you automate workflows, connect your IT stack, and build a foundation that supports growth at every stage.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
The MSP’s Blueprint for Trust: Turning Cyber Frameworks into a Competitive Edge
In a crowded market, how do you prove your MSP is genuinely committed to security? For Managed Service Providers in the UK and Australia, the answer lies in government-backed frameworks that transform security best practices into your most powerful business differentiator.
Frameworks like the UK’s Cyber Essentials and Australia’s Essential Eight can feel like just another compliance hurdle. But what if you viewed them not as a checklist, but as a strategic blueprint for standardizing your security stack, building undeniable client trust, and unlocking new revenue?
This guide breaks down how you can leverage these frameworks to build a more secure, resilient, and successful MSP.
The UK Playbook: Using Cyber Essentials to Standardize and Sell
For UK-based MSPs, the NCSC’s Cyber Essentials is the foundational standard for cyber defense. It’s built on five key technical controls designed to block the most common threats: firewalls, secure configuration, user access control, malware protection, and patch management.
Cyber Essentials (CE): A self-assessment that certifies you have essential protections in place.
Cyber Essentials Plus (CE+): A hands-on technical audit by an independent party, offering a much higher level of assurance that your controls are truly effective.
This isn’t just about protecting your own house; it’s a strategic tool. CE provides a reputable baseline to standardize your security offering across all clients, streamlining operations. For your clients, it’s a clear signal of due diligence. Crucially, it’s often a mandatory requirement for bidding on UK Government and Ministry of Defence contracts, opening doors to highly valuable new business.
The Australian Benchmark: Achieving Maturity with the Essential Eight
In Australia, the Australian Cyber Security Centre (ACSC) offers the Essential Eight. This isn’t a one-time certificate but a maturity model, guiding organizations to implement its eight key controls across three distinct levels of maturity.
The Essential Eight is highly regarded for its practical focus on mitigating today’s most prevalent threats, from opportunistic ransomware to sophisticated, targeted attacks.
The Global Insight: Creating a “Best-of-Both-Worlds” Security Standard
While developed independently, these frameworks share the same DNA, prioritizing critical controls like patching, secure configurations, and restricting admin privileges.
The real insight, however, comes from their differences. The Essential Eight emphasizes three areas that UK MSPs can adopt to create an even more resilient and premium service offering:
Application Control
Actively preventing unapproved or malicious programs from executing.
Microsoft Office Macro Hardening
Blocking or vetting macros from the internet, a primary attack vector for ransomware.
Mandatory Daily Backups
Ensuring you can recover quickly from any incident by backing up critical data, software, and configurations daily.
By integrating these principles, MSPs in both countries can forge a security posture that goes beyond simple compliance and delivers superior protection.
The MSP’s Enforcement Engine: Your Toolkit for Scalable Compliance
Having a world-class blueprint is one thing. Deploying it consistently across every client, device, and user is the real challenge. This is where strategy meets execution and where a unified platform becomes essential.
Enforcing Compliance Across Every Endpoint
True compliance requires consistent policy enforcement on every device, regardless of its location or OS. A centralized device management solution allows you to enforce disk encryption, mandate OS updates, and manage screen lock policies, ensuring every endpoint aligns with framework requirements.
Securing Every Identity
Both frameworks heavily stress controlling access. A modern approach combines Identity and Access Management (IAM) to enforce the principle of least privilege. As our partner Chris Pearson from The Light notes, this is where MSPs see the most immediate benefit:
From Compliance Burden to Competitive Edge
Cyber Essentials and the Essential Eight are more than just certificates. They are strategic frameworks that empower you to standardize your offerings, educate clients on the value you provide, and prove your security credentials in a tangible way.
The gap between knowing the standard and enforcing it at scale is where MSPs either win new business or fall behind. This is precisely the gap JumpCloud for MSPs was built to close.
JumpCloud’s platform integrates Identity and Access Management (IAM) and Device Management into a single, unified solution. This eliminates the need for a patchwork of disparate tools and allows you to efficiently enforce the most critical controls of both frameworks from one pane of glass:
Cyber Essentials
Seamlessly manage user access control, patch management, and secure configurations.
The Essential Eight
Enforce application control, manage privileged access, and secure endpoints.
By embedding these frameworks into your service delivery with a unified platform, you don’t just tick a box—you build a more secure, resilient, and profitable MSP. As another partner, Chris Notley from FIFUM, puts it:
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
The endless stream of access requests, the frantic emails, the outdated spreadsheets, and the nagging security risks. For too long, IT teams have been trapped in a chaotic, manual process for managing user access—a fragmented approach that slows down employees and creates dangerous security gaps.
This isn’t just an inconvenience; it’s a major roadblock. A survey by Strongdm found that over 64% of organizations report daily or weekly productivity losses due to access issues. Manual processes make it nearly impossible to enforce the principle of least privilege, increasing the risk of human error and potential breaches.
It’s time to replace the chaos with control.
Introducing JumpCloud Access Requests
Today, we are thrilled to launch JumpCloud Access Requests, a transformative solution designed to modernize how IT teams and Managed Service Providers (MSPs) handle user access and governance.
By moving beyond manual requests and disconnected systems, JumpCloud Access Requests provides a single, centralized platform to automate, secure, and audit every access decision. Now, IT teams can stop firefighting access issues and start proactively strengthening security, boosting efficiency, and empowering employees.
Key Benefits of a Unified Approach
JumpCloud Access Requests delivers measurable impact where it matters most:
Unleash Productivity: Eliminate frustrating bottlenecks with a self-service portal that empowers users to request the resources they need. This drastically reduces help desk tickets and gets employees productive faster.
Fortify Security: Enforce the principle of least privilege with ease. Our configurable, multi-stage approval flows ensure no access is granted without the right permissions, giving you a clear, centralized view of every change.
Achieve Effortless Compliance: Maintain a complete, immutable audit trail of every request, approval, and rejection. This makes you audit-ready at all times, saving countless hours and removing the pain of compliance reporting.
Unify Your IT Ecosystem: Break down data silos by connecting access workflows across your entire tech stack. Integrate with ITSM, HRIS, and chat apps like Jira and Slack to trigger actions and keep all systems in sync for a seamless, unified experience.
Powerful Features, Simplified Management
Self-Service Portal: An intuitive portal allows end users to request access to a wide range of resources, including SSO applications. This frees up your IT team from administrative burdens.
Configurable Approval Flows: Easily define custom, multi-stage approval processes. Route requests to managers, resource owners, or specific groups to ensure the right people are involved in every decision, every time.
Webhook Integrations: Seamlessly connect access decisions with your existing IT tools. Our webhooks enable you to automate downstream tasks in Jira, send real-time notifications in Slack, and keep your entire workflow synchronized.
Comprehensive Auditability: Gain unparalleled visibility with a detailed, tamper-proof log of every action, from initial request to final approval. This makes security reviews and compliance reporting effortless.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
A foundational tool that provides clarity and efficiency for your IT environment.
An app catalog is much more than a simple list of software. It’s a foundational tool that helps IT teams strike a balance between security and control on one hand, and user productivity on the other. It brings order to an organization’s IT environment by providing a centralized, approved source for all software.
1. Mitigate Security Risks
By creating a single, approved source for software, an app catalog helps prevent “Shadow IT”—employees installing unvetted, potentially malicious, or vulnerable applications. This closes a critical security gap and significantly minimizes the risk of malware and unauthorized software.
2. Streamline and Ensure Compliance
An app catalog provides an auditable record of all deployed software, making it much easier to meet compliance standards like SOC 2 and ISO 27001. This automated approach is more reliable than manual tracking and ensures that only sanctioned and regularly updated applications are in use.
3. Drive IT Efficiency and Automation
Manual software deployment and updates are time-consuming and repetitive. An app catalog allows IT teams to deploy applications with one click and automates the process, freeing up valuable time to focus on more strategic initiatives.
4. Elevate End-User Productivity and Experience
An app catalog provides a curated library of IT-approved applications that employees can browse and install whenever they need. This eliminates the wait for IT approvals, creating a frictionless experience that boosts productivity and employee satisfaction.
5. Ensure Consistency
By creating a single source for all approved software, an app catalog eliminates “software version sprawl.” This prevents compatibility issues and simplifies troubleshooting for IT, while ensuring a consistent and uniform software environment across the entire organization.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
You’re managing 200+ applications across your organization. Users are signing up for new tools daily. Shadow IT is spreading faster than you can track it. Your CFO wants to know why software spending jumped 40% last quarter, and compliance is asking for an access review that would take weeks to complete manually.
This scenario plays out in organizations worldwide as SaaS adoption accelerates.
The solution?
A robust SaaS Management Platform (SMP) that provides visibility, control, and optimization across your entire software ecosystem.
In this comprehensive analysis, we’ll compare two leading SaaS management vendors: BetterCloud and Lumos. BetterCloud positions itself as a mature, all-in-one platform with deep automation capabilities. Lumos takes a modern approach with Slack-based workflows and continuous cost optimization.
Both promise to solve your SaaS sprawl challenges, but which delivers the best value for your organization?
Overview of BetterCloud
BetterCloud has been a leader in SaaS management for nearly 15 years. In G2’s Summer 2025 Report, it was recognized as a Leader in several categories, including SaaS Operations Management, User Provisioning and Governance Tools, and SaaS Spend Management.
The platform’s strength is its ability to automate IT tasks. BetterCloud helps businesses find underused SaaS apps, cut unnecessary subscriptions, and standardize software use. A recent update added smarter grouping for apps like Adobe and Atlassian in its Spend Optimization tool, making data easier to track.
BetterCloud’s automation goes beyond simple tasks. With its no-code drag-and-drop workflow builder, IT teams can automate complicated processes across multiple SaaS apps. This includes things like employee onboarding, offboarding, user provisioning, and license management.
Customers often highlight how BetterCloud reduces audit time and manages permissions in detail. The platform is also known for its strong security, including Zero Trust Networking and Data Loss Prevention features. Users like its simple interface and how it makes tough tasks easier, though some mention it takes time to learn advanced features.
Overview of Lumos
Lumos is a modern platform that helps businesses manage their apps, save money, and make IT work easier. It focuses on automating tasks and cutting down software costs by showing clear data on app usage, permissions, and spending.
One of Lumos’ best features is “Zero-Touch App Discovery.” This tool finds all the apps being used in your company, including both approved tools and hidden “shadow IT” apps that aren’t authorized. It puts all the usage and spending info into one simple dashboard, so you can make better decisions about your apps.
Lumos also helps save money with “Continuous Cost Efficiency.” It automatically takes back unused licenses, manages app renewals, and directs users to approved apps through its AppStore to avoid waste. AI tools handle renewals to make sure budgets stay on track.
Another standout feature is Lumos’ strong integration with Slack. Users can request app access and get approvals directly in Slack, making it easier for teams to stay productive and reducing IT workload.
Customers like Lumos for its user-friendly design and flexibility. It has a high rating of 4.7 out of 5 on G2 based on 54 reviews. Some users love the customer support, while others wish for faster responses.
Feature Comparison
Here’s a detailed comparison of BetterCloud and Lumos across key SaaS management capabilities:
BetterCloud offers three pricing plans: Discover+Platform at $3/user/month, Manage+Platform at $6/user/month, and Secure+Platform at $10/user/month. All plans require yearly commitments, with annual costs ranging from $17,000 to $111,111. On average, customers get a 23% discount.
Lumos uses custom pricing, meaning you need to contact their sales team for a quote. While this allows for tailored solutions, it doesn’t provide upfront cost details. One customer reported cutting IT ticket volumes by 20% and saving $230,000 within 90 days of using Lumos.
Winner: Tie – BetterCloud is more transparent, but Lumos gives flexibility with custom options.
Setup and User Experience
It takes about 2 months to fully set up BetterCloud. Users like its simple interface and tools that make complex tasks easier. Its no-code workflow builder is great for IT teams without programming skills.
Lumos focuses on easy design and smart features. However, some users say it has a learning curve and certain settings can be tricky. Many praise its Slack integration, which helps users feel at home.
Winner: Lumos – Despite a learning curve, its Slack-friendly design gives it an edge.
App Discovery and Visibility
BetterCloud offers detailed app discovery and can group related apps together. It’s great at finding underused apps and improving usage across teams.
Lumos has “Zero-Touch App Discovery,” which finds both approved and unapproved apps automatically. Its dashboard shows all app usage and spending in one place, helping teams make better decisions.
Winner: Lumos – The automatic discovery and clear dashboard make it the better choice.
Security and Compliance
BetterCloud offers top-notch security features like Zero Trust Networking and Data Loss Prevention. It helps manage apps, data, and user roles to meet compliance standards and cut down audit time.
Lumos uses “Advanced Access Protection,” with time-based controls to remove unused access automatically. It also uses AI to find and fix security issues, like role errors or access violations.
Winner: BetterCloud – It has a more established track record and reliable security tools.
Cost Management
BetterCloud helps manage software costs through license reclamation, preventing subscription overlaps, and comparing costs to industry standards. It has saved companies like Global Payments $3 million a year.
Lumos helps lower costs with automated license reclamation, renewal tracking, and better control of app use. It provides full visibility into spending and uses AI to avoid budget overruns.
Winner: Tie – BetterCloud offers proven ROI examples, while Lumos focuses on automation.
Automation Features
BetterCloud shines with its no-code drag-and-drop workflow builder. It has over 1,000 actions across 90+ integrations and includes Slack-based approval workflows. It’s great for handling complex enterprise needs.
Lumos offers lifecycle management with automated provisioning and self-service access requests. Its deep Slack integration supports quick access through tools like CLI, Teams, and ITSM systems.
Winner: BetterCloud – Its large workflow library and advanced automation give it the top spot.
Best Fit for Your Business
BetterCloud is great for large companies with complex software needs. Its pricing and features work well for managing big software portfolios.
Lumos is better for small to mid-sized organizations looking to simplify IT operations. It’s especially useful for companies that rely on Slack for communication.
Winner: Depends on business size – BetterCloud suits big companies, while Lumos fits smaller, modern teams.
G2 Reviews Analysis
BetterCloud Reviews:
“BetterCloud has transformed our IT operations by automating user lifecycle management across our entire SaaS stack. The time savings alone justify the investment.” – IT Director Review
“The workflow builder is intuitive and powerful. We’ve automated processes that previously took hours of manual work.” – System Administrator Review
“Great platform for large organizations, but the pricing can be steep for smaller companies.” – IT Manager Review
Lumos Reviews:
“The Slack integration is a game-changer for our team. Access requests that used to take days now happen in minutes.” – IT Operations Manager Review
“Lumos helped us discover shadow IT we didn’t know existed and saved us thousands in duplicate licenses.” – Security Manager Review
“User-friendly interface, but customer support could be more responsive.” – IT Administrator Review
JumpCloud as an Alternative to BetterCloud and Lumos
JumpCloud offers a unified open directory platform that combines SaaS management with comprehensive identity and access management capabilities. Unlike traditional SaaS management tools, JumpCloud provides complete visibility and control over both sanctioned and unsanctioned applications while delivering centralized user lifecycle management across all IT resources.
When evaluating BetterCloud and Lumos, organizations often face these common issues:
High Costs: BetterCloud’s pricing can be expensive for smaller businesses, and its limited options may lead to paying for features you don’t need. Lumos’ custom pricing isn’t transparent, meaning you might spend a lot of time just figuring out the costs.
Integration Problems: Both platforms offer many integrations, but users report issues with how well these actually work. Some key apps may need extra development or manual workarounds.
Customer Support: Feedback on support for both platforms is mixed, with some users experiencing slow responses or inconsistent help from different support channels.
Missing Features: Some organizations may notice gaps in areas like advanced analytics, compliance reporting, or tools for specific industries.
How JumpCloud Solves These Problems
JumpCloud addresses these challenges with an all-in-one platform:
Simplified Integrations: Instead of managing separate connections for every app, JumpCloud uses an open directory platform for managing all user identities and access. This reduces complexity and makes maintenance easier.
All-in-One Platform: JumpCloud combines SaaS management, identity and access controls, device management, and security tools. This means you don’t need to juggle multiple tools from different vendors.
Helpful Support: JumpCloud offers clear documentation, community forums, and responsive support for all users. Their platform includes unlimited remote help and self-service resources to solve issues quickly.
Tips for Choosing the Right Solution
When choosing between these platforms, follow these steps:
Identify Your Needs: Think about what matters most—cost, security, automation, or ease of use—and use that to guide your decision.
Review Integration Options: Check how well each platform works with your current tools like HR systems, identity providers, and key business apps.
Test Usability: Try out the platforms to see how easy they are to use, how hard they are to set up, and how well your team adapts to them.
Consider Total Costs: Look beyond subscription costs and think about implementation, training, and maintenance expenses.
Evaluate Support: Test each vendor’s support during your review to see how responsive and helpful they are.
Choosing the Right Solution for Your Business
To find the best platform, start by understanding your organization’s unique needs, goals, and challenges. This will help you align your choice with what your business actually requires to grow and improve. Talk to key stakeholders to identify pain points, must-have features, and desired outcomes, ensuring the solution you pick delivers real value.
Scalability is another major factor. Look for a solution that can grow with your organization, whether that means more users, expanded features, or compatibility with new technologies. Choosing a scalable option now can save time and money later.
Finally, create a clear implementation plan with specific goals and timelines. Include all relevant teams early on to ensure everyone is aligned and adoption goes smoothly. A well-planned approach will help your organization confidently choose a platform that drives better results and keeps you competitive.
The Clear Path Forward: JumpCloud for Comprehensive SaaS Management
While BetterCloud and Lumos offer strong SaaS management solutions for large enterprises and Slack-centric organizations respectively, modern IT demands a more holistic approach. Managing SaaS sprawl, shadow IT, and cost optimization requires a unified platform that combines robust SaaS management with comprehensive identity and access management (IAM).
This is where JumpCloud stands out as the superior choice.
JumpCloud goes beyond SaaS management by unifying your entire IT infrastructure. Its single, open directory platform eliminates the pain points of siloed tools. Transparent pricing makes it more accessible and scalable compared to custom-priced solutions like Lumos or the higher costs of BetterCloud for smaller teams.
JumpCloud simplifies integrations by centralizing user identities and access across all resources, reducing complexity and maintenance. Its multi-layered SaaS discovery, including a browser extension, outperforms BetterCloud and Lumos by uncovering even hard-to-detect shadow IT.
More than just discovery and cost management, JumpCloud excels in security and user experience. Features like conditional access, MFA, and device trust ensure a strong security posture, while its user-friendly interface and extensive support make it easy for IT teams to adopt and scale.
Choosing the right SaaS management platform means finding a solution that solves today’s challenges and prepares you for future growth. JumpCloud delivers the visibility, control, and optimization you need, all within a unified platform that simplifies IT operations and enhances security.
Ready to experience the JumpCloud difference for yourself?
The best way to truly understand how JumpCloud can transform your SaaS management and overall IT operations is to see it in action. We encourage you to:
Start a free trial today. Explore JumpCloud’s full functionality with zero restrictions and discover how easily you can gain control over your SaaS environment.
Take the next step towards a more secure, efficient, and cost-effective IT environment. JumpCloud is ready to help you unify and simplify.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
IT management today can feel like navigating a complex maze. The biggest recurring challenge for IT teams of all sizes is the sheer complexity of wrangling devices and user identities across an ever-expanding array of platforms.
The challenge often feels overwhelming because:
Every Device Has Its Own Rules: From corporate laptops to personal phones used for work, each device type often requires its own management solution, creating fragmented control.
Identities Are Everywhere: One user having multiple login IDs is a common reality. Managing access to cloud apps, internal systems, and various services means identities are scattered, leading to inconsistencies and security risks.
Visibility is Lacking: Without a centralized view, tracking who is accessing what, from which device, and when, becomes incredibly difficult..
Manual Processes Dominate: Trying to manually synchronize data or enforce policies across these disparate systems is a recipe for errors and burnout.
The persistent struggle with fragmented devices and identity management isn’t just an inconvenience. It directly impacts an organization’s security posture, operational efficiency, and even employee productivity. It’s the foundational problem many IT teams are wrestling with daily.
That’s why JumpCloud and Google Workspace have joined forces to create a unified solution designed to simplify and secure your IT operations, no matter the size of your team.
Imagine having complete visibility and control over every application your employees access, while ensuring their devices align with your established Google Workspace identities and security protocols. This partnership provides exactly that – a streamlined approach to managing your digital workspace.
Let’s look at some of the powerful new capabilities JumpCloud has recently added which Google Workspace administrators can now leverage:
Enhanced Device Trust with Managed Chrome Policies
Our integration with Chrome Enterprise is a game-changer for device trust. By seamlessly combining JumpCloud’s robust Conditional Access Policies (CAP) with the managed power of Chrome browsers and profiles, organizations gain an incredibly flexible and scalable way to enforce security right at the browser level.
This becomes an extra layer of intelligent security. When you combine Chrome’s secure browsing capabilities with JumpCloud’s context-aware access controls, along with Multi-Factor Authentication (MFA), your organization’s security posture is automatically elevated. This powerful combination significantly reduces the risk of unauthorized access, even from devices that might be non-compliant or harbor security vulnerabilities.
With this layered approach, you can:
Granularly Enforce Access: Define access rules based on both browser compliance and specific user context, ensuring the right people have the right access under the right conditions.
Restrict Non-Compliant Browsers: Take control by limiting access to critical applications for users attempting to use non-Chrome browsers.
Protect Data at the Browser Level: Leverage Chrome’s built-in Data Loss Prevention (DLP) features, extending your data security even to personal devices.
Amplify Security with MFA: Require additional authentication via JumpCloud’s MFA when a device’s trust signals don’t meet your compliance standards, adding a vital layer of verification.
Deeper SaaS Visibility with the Google Workspace Connector
Gaining a clear understanding of your organization’s SaaS usage is now easier than ever with JumpCloud’s Google Workspace connector. By directly integrating with your Google Workspace environment, this powerful tool provides unprecedented visibility into your SaaS activity.
It automatically detects all logins and user accounts (including service accounts), as well as user permissions and their associated access levels. This comprehensive overview empowers you to quickly identify any unauthorized SaaS applications in use.
And when you discover an employee using an unapproved tool, taking action is swift and straightforward:
Automated Warnings: Implement automated alerts to notify users about unauthorized app usage.
Blocking Access: Immediately prevent access to the identified unauthorized application.
Alternative App Suggestions: Guide users towards approved and secure alternatives.
Enhance Android Enrollment Security with Google Authentication
For organizations leveraging Enterprise Google accounts for Android Enterprise Mobility Management (EMM) registration through JumpCloud, you now have an added layer of security at your fingertips: end-user authentication during device enrollment.
This feature allows you to require users to authenticate with their Google credentials as part of the device enrollment process, providing an extra step to ensure only authorized individuals are setting up managed devices.
Note: This functionality is specifically designed for JumpCloud Android EMM tenants registered with an Enterprise Google Admin Account only. It does not apply to Managed Google Play accounts (i.e. those ending in @gmail.com).
Key benefits include:
Strengthened Security: Ensure only authorized individuals can set up managed devices, preventing unauthorized access and bolstering your overall security posture.
Improved User Verification: Minimize unknown risks or unauthorized devices entering your managed environment.
Better User Experience: Streamline the enrollment process for legitimate users already accustomed to their Google login.
Enhanced Control Over Device Enrollment: Greater control over who can enroll devices within your organization’s Android EMM framework, contributing to a more secure and managed mobile ecosystem.
Seamless User Imports from Google Workspace to JumpCloud
Integrating your Google Workspace with JumpCloud offers a streamlined approach to user management, enhancing efficiency and security across your organization. Once you’ve authorized the sync between the two platforms, the power to centrally manage your Google Workspace users directly from JumpCloud becomes a reality.
Here’s how associating your Google Workspace users with JumpCloud benefits your IT operations:
Centralized User Management: By associating your Google Workspace directory with JumpCloud, you gain a single pane of glass for managing user access to both JumpCloud-managed resources and your entire Google Workspace ecosystem. This simplifies onboarding, offboarding, and day-to-day user administration.
Enhanced Security Through Immediate Suspension: When a user is removed from a linked Google Workspace directory within JumpCloud, their Google Workspace account is immediately suspended, and any active Google sessions are terminated. This reduces the window of opportunity for unauthorized access and helps maintain a secure environment.
Consistent Offboarding Processes: Ensure a clean and consistent offboarding experience. Removing a user’s access through JumpCloud automatically suspends their Google Workspace account, preventing potential data breaches or unauthorized access to sensitive information.
Reduced Administrative Overhead: Automating the association and de-association of users with your Google Workspace directory through JumpCloud saves valuable IT time and resources.
Leverage JumpCloud’s Comprehensive Management Capabilities: By associating your Google Workspace users, you can extend JumpCloud’s powerful identity and access management features to your Google environment. This includes applying consistent security policies, managing device access, and leveraging other JumpCloud functionalities.
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
It’s also one of the most misunderstood and under-implemented solutions across small and medium-sized businesses (SMBs).
Many IT and security professionals know they need stronger access controls. But when it comes to implementing PAM across the entire environment, progress often stalls. 🫥
Why? Because most PAM solutions aren’t built for modern, growing teams.
If you’ve ever looked into PAM and thought, “This looks expensive, complicated, and built for someone else,” you’re not alone. A lot of teams feel the same way — and for a few common reasons. 👇
1. PAM Isn’t Designed for Remote Work Setups
A lot of PAM tools out there were built with big, on-premise environments in mind. They assume you’ve got racks of servers, tight network controls, and a dedicated security team to manage it all. That’s just not the reality for most growing organizations today.
Today’s work happens in the cloud, on any device, and from virtually anywhere. If a PAM solution can’t handle SaaS apps, remote access, and modern infrastructure without slowing everything down, it’s not going to be of much help.
Today’s PAM needs to work where your team works. That means cloud-friendly, easy to deploy, and no reliance on VPNs or perimeter-based security models.
2. PAM Is Complex and Expensive
Most PAM vendors cater to enterprises. That means enterprise-sized pricing, enterprise-level onboarding, and enterprise-style complexity.
Smaller organizations are expected to pay for features they won’t use, host infrastructure they don’t want, and hire people they can’t afford. That’s a non-starter for lean IT teams who need to move fast and don’t have time for a six-month rollout.
Modern teams need PAM that’s affordable, easy to set up, and manageable without needing a full-time security engineer.
3. PAM Isn’t Built to Support IT-Security Collaboration
Many PAM tools are built with only security teams in mind. They’re designed for big organizations with specialized roles. And don’t consider how things work in smaller or hybrid teams where IT often wears both hats.
Privileged access touches every part of a modern organization: devices, users, applications, infrastructure, and third-party tools. If PAM doesn’t support collaboration between IT and Security, or if it excludes IT from using it altogether, it fails its purpose.
PAM must be intuitive enough for IT admins, with built-in context and controls that don’t require deep security specialization.
4. PAM Vendors Are Reluctant to Innovate
Many legacy PAM vendors are focused on maintaining enterprise contracts and renewals. They prioritize predictable revenue streams over innovation.
That’s why most PAM tools haven’t evolved to meet the needs of SMBs or modern IT environments.
This risk-averse behavior reinforces the idea that PAM is an enterprise-only tool. It creates a cycle where only large organizations have access to mature solutions, while the rest are left behind.
The market needs vendors who are willing to challenge this cycle. Those who can offer PAM that’s flexible, scalable, and intentionally designed for SMBs and cloud-first organizations.
How You Can Break Through the PAM Barriers
The good news is, IT and security teams like yours are rethinking what PAM should look like — and finding smarter ways to make it work. ⚡
Here are a few steps you can take to get privileged access under control:
Start with what matters most. You don’t need to overhaul your entire access strategy overnight. Focus first on your highest-risk accounts and most sensitive resources. Implement just-in-time access or session monitoring for critical roles, then expand from there.
Look for solutions built for modern environments. Choose a PAM platform that’s cloud-native, device-aware, and doesn’t require a VPN to function. It should work across SaaS apps, remote infrastructure, and hybrid teams without friction.
Prioritize ease of use. The best security tools are the ones your team can actually use. Look for platforms that make it easy to set policies, delegate access, and monitor activity without needing deep security expertise.
Make PAM a shared responsibility. Whether you have a dedicated security team or not, PAM should be accessible to IT. Look for vendors that support IT-Security collaboration with intuitive interfaces, shared workflows, and role-based access.
Push for vendor transparency. Don’t settle for bloated pricing or unclear onboarding requirements. Ask direct questions: How long will this take to deploy? Can IT own it? What will it take to scale with our growth?
You don’t have to settle for complexity or wait until you’re big enough to get started with PAM. 😃
About JumpCloud At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.
About Version 2 Limited Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
