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Evolution of Enterprise Service Management

Enterprise Service Management (ESM) can be defined as the use of ITSM capabilities by business functions that are not IT, with the aim of improving operational performance, services, experiences, and outcomes.

In fact, ESM is transforming the business operations landscape by extending the principles of IT Service Management (ITSM) to various organizational functions.

In an ever-changing business context, ESM plays a crucial role in increasing operational efficiency, driving innovation, and improving customer experiences.

In this article, we chose to talk about ESM from a historical perspective, focusing on its evolutionary trajectory, particularly highlighting the role of advanced technologies such as artificial intelligence and automation, and the IT trends that are shaping the enterprise services landscape.

Definition and Scope of Enterprise Service Management (ESM)

Enterprise Service Management refers to the application of ITSM principles and practices to an organization’s non-IT services. It involves managing tasks, workflows, and processes across different departments to ensure consistent and efficient service delivery.

ESM eliminates information silos and promotes cross-departmental collaboration, helps improve operational efficiency, and enhances the overall experience of employees and customers. It also allows for a more agile response to market changes, better resource allocation, and informed decision-making processes.

The approach to business service management has undoubtedly evolved, and while it is not incorrect to use ITSM tools for ESM purposes, it is now established that not all ITSM tools can be used for ESM. Let’s explain this further.

The Evolution of ESM: From Adaptation to Full Integration

Up to fifteen years ago, ITSM tools were largely forcibly adapted to automate the workflows of other departments. Today, ESM involves the integration – and no longer mere expansion – of specific IT capabilities into other business functions.

In other words, what started as the sharing of ITSM tool capabilities to improve business functions (e.g., human resources and facility management) has become a true platform for the digital transformation of the entire organization.

The roots of ESM can be traced back to the adoption of ITSM best practices developed within the ITIL (Information Technology Infrastructure Library) framework, which allowed (and allows) for the structured and efficient management of IT services. As companies recognized its benefits, they began progressively applying those same best practices, initially focused on IT services, to other areas of the organization.

Drivers of ESM Evolution

The evolution of ESM is driven by several factors: the increasing complexity of business operations, the need for a consistent service delivery model, and the desire to improve customer and employee experiences.

Overall, the constant search for new ways to standardize processes, reduce costs, and improve service quality across all functions has led to the broader adoption of ESM principles.

Organizational Needs and Market Trends

As companies grow and diversify, the need for a unified approach to service management increases. Market trends such as globalization, digital transformation, and rising customer expectations have further accelerated ESM adoption.

In this context, the impact of the COVID-19 pandemic on service management cannot be underestimated. The widespread digitization of outdated business practices in both front-office and back-office operations became necessary to address the needs of a distributed and remote workforce.

During that historical moment, enterprise service management tools (or platforms) contributed to maintaining operational continuity, further advancing companies in their digital enablement journey.

Technological Advancements: Artificial Intelligence and Automation

Technological development has significantly influenced the evolution of ESM. Advances in cloud computing, data analytics, and mobile technologies have provided new possibilities for implementing ESM solutions, offering organizations more powerful tools to streamline workflows, automate processes, and improve service delivery.

A major chapter still to be written is the integration of artificial intelligence and automation in enterprise service management.

Artificial intelligence applications can now analyze vast amounts of data at previously unimaginable speeds, identify patterns, and provide insights for proactive management. Chatbots and virtual assistants can handle routine requests, providing immediate and effectively resolving responses. AI-based automation helps streamline repetitive tasks, freeing up human resources for more strategic activities. It simplifies service delivery and reduces the likelihood of human error. By automating routine processes, organizations can ensure that services are delivered remotely, consistently, and in compliance with defined standards. Support agents gain a comprehensive end-to-end view of all IT services, from infrastructure to endpoints, and can proactively resolve issues before they impact the business.

Why Invest in Enterprise Service Management Solutions: Benefits and Use Cases

Providing a unified service experience, ESM improves overall service quality and promotes loyalty: it optimizes operational efficiency, significantly reduces operating costs, and generates a substantial return on investment.

Let’s delve into the benefits of ESM.

ESM Helps Optimize Operational Efficiency

Enterprise Service Management improves operational efficiency by standardizing processes across various business functions. This standardization minimizes inconsistencies and redundancies, allowing for a smoother workflow.

By integrating different departments into a unified system, ESM improves resource allocation, ensuring that personnel, tools, and data are used optimally.

Employees can access the necessary resources and information more efficiently, resulting in faster response times and better service quality. Consequently, organizations can rely on a more agile and flexible operating model, capable of adapting to market changes and customer needs.

ESM Significantly Reduces Operating Costs

By automating routine activities and simplifying processes, ESM allows organizations to consolidate their service management efforts into a single centralized platform. This consolidation eliminates the need for multiple tools and systems, reducing expenses related to the purchase, licensing, and maintenance of various software solutions.

Additionally, the efficiency gained through automation and streamlined workflows minimizes manual labor, reducing labor costs and freeing employees to focus on higher-value activities. This approach results in an overall reduction in total costs.

ESM Generates Significant Return on Investment

Enterprise Service Management can produce a significant return on investment (ROI) by improving various aspects of organizational performance.

Better service delivery increases user satisfaction. This increased satisfaction often translates into higher revenues and market share. By carefully analyzing the ROI of ESM initiatives, organizations can demonstrate the value of investments made, providing objective evidence of cost savings and revenue gains achieved. This analysis not only justifies the initial investment in ESM but also informs strategic planning, ensuring continuous added value and alignment with business goals.

As ESM evolves to support the activities of numerous business functions, the possible use cases are ever-increasing.

Use Cases

ESM can be used to support the activities of numerous business functions, from HR to marketing, facilities to finance. It can prove valuable for responding to infrastructure and facility management requests and enhancing employee onboarding processes.

An ESM software can also make training materials immediately accessible to employees, allowing them to use them in a self-service mode through a dedicated portal. It can also facilitate ticket creation so that the team easily finds what it needs and processes information without losing track of the request.

Challenges to ESM Implementation 

Resistance to change is a common challenge in the adoption of ESM. Employees and departments may be reluctant to adopt new processes and technologies, fearing disruption to established workflows. 

The implementation of ESM also requires integration efforts that can be technically and economically demanding. Compatibility issues, data integration, and the need for specialized skills can be obstacles. 

Regarding the adoption of AI-enabled features, a 2023 ITSM.tools survey showed that organizations face: 

  • Shortage of qualified staff – 57% 
  • Competition for resource prioritization – 44% 
  • Legacy IT issues – 43% 
  • Employee resistance to change – 40% 

The 2024 data from ITSM.tools shows that while 36% of IT respondents already use enterprise AI features, 66% use free AI tools like ChatGPT. Although these tools can increase productivity, there are concrete risks related to privacy, copyright protection, and the likelihood of spreading incomplete, misleading, or even false content. 

Future Trends in ESM 

Emerging technologies such as the Internet of Things (IoT), blockchain, and artificial intelligence (AI) are transforming Enterprise Service Management (ESM), improving service delivery, security, and operational efficiency. 

For example, IoT allows companies to monitor and manage physical assets in real-time, such as tracking equipment maintenance needs. Blockchain ensures secure and transparent transactions, useful for processes like verifying financial records. 

AI improves decision-making and automates tasks, such as using chatbots for customer support or predictive analytics to anticipate potential service issues. 

Solutions for Managing the Evolution of Enterprise Service Management 

Effective change management strategies are essential to overcoming potential resistance from employees and stakeholders and ensuring the successful implementation of ESM solutions. Actions aimed at engaging teams and stakeholders, providing adequate training, and clearly communicating the benefits of a conscious and committed adoption of the new software should be planned. 

To address technological challenges, organizations should invest in advanced tools and technologies that facilitate seamless integration and automation. 

Choosing scalable, flexible, and intuitive ESM solutions can help foster growth without being overwhelmed by changes. Opting for a comprehensive platform then greatly simplifies business support. Self-service solutions, virtual agents, and intelligent knowledge bases, all supported by a powerful request management system, make service delivery to employees smoother and frictionless.

Future of Work and ESM: Remote Work and Hybrid Models 

With the spread of remote work, enterprise service management systems will play an increasingly crucial role in ensuring that employees, wherever they are, have access to tools and information, from digital tools provision to virtual assistance and flexible service delivery options. 

The shift to remote and hybrid work models requires organizations to rethink their service management strategies. 

For this reason, equipping themselves with a fully integrated ESM platform with the ITIL lifecycle appears to be the best choice, as it allows supporting a multitude of ITIL processes and intervening to resolve incidents and manage assets, configuration items, capacity, and availability. 

The Evolution of Enterprise Service Management Continues 

Enterprise service management is a constantly evolving operational concept that leverages changes in the technological landscape to find effective responses to business needs. From its roots in ITSM to its current form, ESM has evolved to encompass a wide range of services and functions within the company. 

The evolution of ESM is driven by technological advancements, organizational needs, and market trends. The integration of artificial intelligence and automation has further enhanced its capabilities. 

By focusing on change management and leveraging advanced tools, organizations can overcome obstacles to ESM adoption and achieve their strategic goals. 

FAQS 

  • What is Enterprise Service Management (ESM)? ESM applies IT Service Management (ITSM) principles to all business services to improve efficiency and customer experience. 
  • What are the benefits of ESM for businesses? ESM improves service quality, optimizes operational efficiency, and reduces operating costs through process automation and standardization. 
  • What technologies are transforming ESM? Technologies such as the Internet of Things (IoT), blockchain, and artificial intelligence (AI) are improving security, efficiency, and innovation in business services. 
  • How can ESM support remote work? ESM facilitates access to business services, tools, and virtual assistance, wherever employees are located. 
  • What are the main challenges in implementing ESM? The main challenges include resistance to change, technological integration difficulties, and the need for specialized skills.
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About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Is it Time to Start Looking for Cloud RADIUS Solutions?

At the heart of many authentication systems lies a robust and versatile technology known as the Remote Authentication Dial-In User Service (RADIUS) server. If you’re not already familiar, buckle up—this unsung hero is foundational to modern network security, and its cloud-native evolution is even more compelling. Let’s dive into what a RADIUS server is, how it works, why it’s essential, and how moving to the cloud can elevate your security game.

What Is a RADIUS Server?

A RADIUS server is a centralized authentication, authorization, and accounting (AAA) system that manages access to network resources. Developed in the 1990s, it was originally designed to authenticate dial-up users, but it’s evolved significantly since then.

At its core, a RADIUS server:

  1. Authenticates: Validates user credentials (like usernames and passwords) or device certificates to ensure the entity requesting access is legitimate.
  2. Authorizes: Determines what level of access the authenticated user or device should have.
  3. Accounts: Tracks and logs usage data, such as connection time, duration, and data transferred.

Today, RADIUS servers are critical for managing secure access across Wi-Fi networks, VPNs, and enterprise applications. They’re the backbone of many enterprise network authentication systems, especially when paired with directory services like Active Directory or Entra ID (formerly Azure AD).

How Does a RADIUS Server Work?

The magic of a RADIUS server lies in its client-server model and the ability to handle requests from network access devices—such as routers, switches, and wireless access points—seamlessly. Here’s a simplified breakdown:

  1. Access Request: A user or device attempts to connect to a network via an access point (e.g., Wi-Fi).
  2. Request Forwarding: The access point forwards the authentication request to the RADIUS server.
  3. Authentication Check: The RADIUS server checks the provided credentials or certificate against a user database (like LDAP or Active Directory).
  4. Authorization Decision: If the credentials are valid, the RADIUS server sends an “Access-Accept” response. If not, it’ll send an “Access-Reject” response.
  5. Access Granted: If authorized, the user or device gains access to the network based on predefined policies (e.g., VLAN assignments or specific IP ranges).

This process happens in milliseconds, ensuring a smooth and secure user experience.

Why Is a RADIUS Server Important?

Without a RADIUS server, enterprise networks would struggle to maintain secure, scalable, and efficient access control. Here are a few key reasons why RADIUS servers are indispensable:

  1. Centralized Authentication: Instead of managing access policies on individual network devices, a RADIUS server provides a single point of control. This simplifies administration and ensures consistency.
  2. Enhanced Security: By requiring credentials or certificates, RADIUS servers help prevent unauthorized access. Paired with modern security protocols like WPA2-Enterprise, it becomes even more robust.
  3. Scalability: Whether you have 50 users or 50,000, a RADIUS server can handle authentication requests at scale.
  4. Audit and Compliance: The accounting functionality logs who accessed the network, when, and for how long, aiding in compliance with regulatory requirements.
  5. Policy Enforcement: RADIUS servers allow administrators to enforce granular access policies, such as device-based restrictions or time-of-day rules.

The Advantages of Cloud RADIUS Solutions

Traditional on-premises RADIUS servers are powerful but come with challenges. They require significant hardware investments, ongoing maintenance, and expertise to configure and secure properly. Enter the cloud RADIUS server—a modern solution for modern needs.

Key Benefits of Cloud RADIUS Solutions:

  1. Ease of Deployment: Setting up cloud RADIUS solutions is typically faster and less complex than deploying on-prem hardware. It’s often as simple as subscribing to a service and configuring your network devices.
  2. Scalability: Cloud RADIUS solutions can scale effortlessly to handle growing user bases, new locations, or additional devices. There’s no need to worry about server capacity or hardware limitations.
  3. High Availability: Cloud providers offer built-in redundancy and uptime guarantees, ensuring your authentication service is always online.
  4. Reduced Costs: With no hardware to purchase or maintain, cloud RADIUS solutions often come at a lower total cost of ownership (TCO) than traditional setups.
  5. Improved Security: Cloud providers invest heavily in security measures like encryption, intrusion detection, and regular updates, offering a level of protection that’s hard to match in-house.
  6. Integration with Modern Identity Providers: Many cloud RADIUS solutions integrate seamlessly with cloud-based identity providers like Entra ID, Google Workspace, and Okta, enabling passwordless authentication, conditional access, and Zero Trust policies.
  7. Global Reach: Cloud RADIUS servers can support users from anywhere in the world, making them ideal for remote workforces and distributed teams.

Is It Time to Go Cloud-Native?

For organizations looking to future-proof their network access control, a cloud RADIUS server is an obvious choice. It’s more flexible, cost-effective, and aligned with the needs of modern enterprises than traditional on-prem solutions. Whether you’re securing a corporate Wi-Fi network, enabling remote access for employees, or rolling out a Zero Trust strategy, a cloud RADIUS server can help you get there faster and with fewer headaches.

The RADIUS server has come a long way from its dial-up days, and in the age of the cloud, its potential has only expanded. By embracing a cloud-native approach, you can ensure secure, seamless, and scalable access control for years to come.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

NACVIEW System as a Key Element of Network Security in context of DORA Regulation

The DORA Regulation (Digital Operational Resilience Act) introduces new standards for operational resilience in the financial and ICT sectors. Its goal is to ensure that organizations using information technology are prepared to manage risks associated with cyberattacks and disruptions in the supply chain.

The protection and prevention measures highlighted in Article 9 of the regulation require entities to implement appropriate security tools, such as:

  • Deploying automated mechanisms to isolate informational resources in the event of cyberattacks;
  • Using solutions to minimize the risk of unauthorized access;
  • Implementing policies to restrict physical or logical access to informational and ICT resources.

In the context of meeting these requirements, Network Access Control (NAC) systems play a crucial role, enabling precise control over access to infrastructure.
The ICT sector’s supply chain is a complex ecosystem involving diverse service and technology providers. Each of these providers has the potential to become a weak link in the security chain. A lack of control over who and how access to infrastructure is granted creates risks of unauthorized access, data leaks, or the introduction of malicious software. The DORA Regulation emphasizes risk management related to suppliers, requiring solutions that effectively monitor and control network access. Implementing a NAC solution allows organizations to meet these demands.

How Does NACVIEW Work?

NACVIEW is an advanced NAC that provides:

  • Precise access control: The system identifies all devices and users in the network, including external suppliers, and assigns them appropriate permission levels.
  • Integration with IPS/IDS systems: Through integration with network traffic analysis systems, NACVIEW enables immediate response to potential threats.
  • Network segmentation: Suppliers can access only selected resources, minimizing the risk of security breaches in other parts of the infrastructure.
  • Full regulatory compliance: NACVIEW helps organizations document activities related to access control, a crucial aspect of DORA’s reporting requirements.

Key Benefits of Implementing NACVIEW:

  1. Enhanced network security: Eliminates the risk of unauthorized access through strict supplier control.
  2. Regulatory compliance: NACVIEW helps organizations meet the stringent requirements of the DORA Regulation while ensuring operational continuity.
  3. Transparency and control: Provides detailed insights into the activity of suppliers and users, simplifying risk management in the supply chain.
  4. Reduced impact of potential incidents: The ability to quickly isolate at-risk devices or users prevents the spread of problems within the network.

In the era of digitalization, where ICT infrastructure security is the foundation of operational activities, systems like NACVIEW play a critical role. By enabling precise management of network access, organizations can not only meet the requirements of the DORA Regulation but also effectively protect their resources and data from threats. Implementing such solutions is not just about regulatory compliance; it is an investment in security and operational stability.

About NACVIEW
A powerful network access control (NAC) solution designed to provide organizations with comprehensive visibility and control over their network infrastructure. Developed by leading network security company, NACVIEW offers advanced features and capabilities to ensure secure and efficient network access for users and devices.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

[Infographic] The Evolution of macOS

From humble beginnings in 1984 to becoming the backbone of modern productivity, macOS has shaped how we work, create, and innovate. With every update, Apple has redefined simplicity, security, and performance—ushering in a new era of innovation. But as macOS evolved, so did the challenges for IT teams and businesses managing its widespread adoption in the workplace.

Today, macOS is more than just an operating system. It’s a critical tool for businesses, loved by creative professionals and knowledge workers. MacOS’s increasing popularity increases the need for Mac device management solutions that help businesses with the security, performance, and management of these devices.

macOS MDM (Mobile Device Management) solution—empowers IT teams to effortlessly onboard, manage, and secure their macOS fleet, no matter the scale.

Explore this infographic to journey through the evolution of macOS, from its groundbreaking beginnings to its role in shaping the modern workplace. Discover the pros and cons and the role of macOS MDM in making device management smarter and more efficient.

 

macOS Evolution

 

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About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing Reports Record Growth in 2024

INDIANAPOLIS – January 22, 2025 – Scale Computing, a market leader in edge computing, virtualization, and hyperconverged solutions, today announced record growth for 2024. The company saw an increase in software sales of over 45% year over year (YoY), and more than doubled its number of new customers over the last year. Business accelerated throughout the year, and in Q4 the company saw software sales up 77% and new logos up 350% from the year-ago period. Customers and partners seeking VMware alternative virtualization platforms, edge computing, and AI inference solutions drove these record increases.

“2024 was an extraordinary year for Scale Computing. We currently see an unprecedented opportunity to enable the best outcomes for our customers and partners as they navigate the industry disruption caused by Broadcom and VMware. Scale Computing Platform (SC//Platform) provides a major upgrade to VMware by providing a hypervisor alternative while simultaneously enabling edge computing and AI inference at the edge,” said Jeff Ready, CEO and co-founder of Scale Computing. “So our partners and customers get a two-for-one: a solution to today’s Broadcom problem, and a technology roadmap into the future of edge and AI. Each quarter this past year, we have exceeded our highest growth forecasts, reaching record profitability on record demand. We anticipate this accelerated growth to continue in 2025 as we remain focused on delivering cutting-edge technology and world-class service to our customers and partners.”

Former VMware customers are choosing Scale Computing as their virtualization offering of choice. SC//Platform reduces downtime by up to 90% and decreases total costs by up to 40% compared to VMware. Customers interested in switching to Scale Computing can save up to 25% with current promotions while implementing solutions that deliver simpler management, integrated backup and disaster recovery, built-in high availability, and effortless scalability. To learn more, please visit the Scale Computing website to learn about its VMware alternative solutions.

In Q4, Scale Computing launched the SC//Fast Track Partner Promotion, offering new partners a free hyperconverged edge computing system to experience the company’s award-winning technology firsthand and accelerate partner onboarding. The company also announced a new partnership with 10ZiG, to provide managed, secure, and flexible Virtual Desktop Infrastructure (VDI). By combining 10ZiG’s Modernized, Managed, Secure Thin & Zero Client hardware and software solutions with SC//Platform, organizations can achieve unparalleled cost efficiency, enhanced security, and exceptional scalability. Recently, Scale Computing opened registration for its third annual flagship event for IT professionals and partners, Scale Computing Platform Summit (Platform//2025), occurring May 13-15, 2025 in Las Vegas.

Other key Q4 2024 awards and recognitions include:

 

At Scale Computing, adaptability is at the heart of our product team culture. We thrive on being able to pivot quickly and effectively to meet evolving customer needs and market demands. This flexibility allows us to stay ahead of the curve, ensuring that we deliver innovative, high-quality solutions without sacrificing our commitment to getting it right. Watch this video to hear directly from our team about what makes our culture different:

At Scale Computing, we’re not just building products – we’re building careers. If you’re ready to be part of a team that’s transforming the future of IT, visit the Scale Computing Careers Page to see a list of open positions. 

About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is Digital Experience Monitoring (DEM)?

 

Digital Experience Monitoring (DEM) is an IT operations management approach that focuses on monitoring and optimizing the user experience of applications and services. By using tools and technologies, DEM evaluates metrics collected from various digital touchpoints that users interact with. 

Monitoring the digital experience allows organizations to detect and address issues before they negatively impact the user. It provides insights that enable organizations to understand the meaning of digital interactions and the complexity of user journeys. 

Companies use DEM tools to monitor the performance of applications and infrastructures, both individually and as part of the broader digital ecosystem (including cloud services and external APIs). 

By analyzing collected data, organizations can identify trends, anticipate problems, and make informed decisions to improve the overall digital experience

 

Why is DEM important for IT operations? 

Digital experience monitoring is essential because it enables organizations to adopt and enhance the user’s perspective on the performance of digital services. DEM allows a deeper understanding of how users interact with different touchpoints and the complexity of their journeys within IT platforms. 

As a result, DEM plays a crucial role in helping IT teams proactively monitor and manage the digital experience. By leveraging real-time data, IT teams can detect issues early, minimize downtime, and ensure optimal performance across all digital platforms. 

Adopting Digital Experience Monitoring has become increasingly important, as it’s not merely a set of technical requirements but a business necessity. Poor user experiences can lead to reduced productivity, higher support costs, and ultimately, customer loss. 

With a DEM approach, organizations can dynamically align IT operations with user needs and ensure that digital services effectively contribute to business goals. 

 

Key Components of a Digital Experience Monitoring System 

Whether it’s a customer using a web application or an employee accessing business software, the digital experience has a direct impact on overall satisfaction and productivity. As digital transformation evolves, users have growing expectations for seamless, always-on IT services. 

A DEM system that effectively improves the digital experience must include key components designed to monitor, analyze, and enhance IT operations from various angles: 

  • User experience metrics: DEM measures aspects like page load times, interaction speed, and application responsiveness. These metrics give IT teams a clear understanding of how users perceive their interaction with the application, enabling targeted improvements.
  • Application performance monitoring (APM): APM tools focus on backend application performance. By monitoring server response times, database queries, and other performance indicators, IT teams can identify bottlenecks and take prompt action.
  • Real-time analytics: DEM systems collect real-time data from actual usage and simulated user interactions to identify potential problems before they cause serious issues. This allows IT teams to find specific solutions before they impact users, reducing downtime and improving operational efficiency. 

 

Combining user experience metrics, performance monitoring, and real-time analytics enables IT teams to proactively address potential issues, improve performance, and ultimately deliver a high-quality digital experience to meet growing user expectations. 

By integrating these components, a DEM system not only monitors digital interactions but also provides actionable insights for continuous improvement. 

A robust DEM solution is crucial for maintaining a competitive edge and ensuring that both customers and employees enjoy uninterrupted, seamless access to the services they rely on daily. 

 

Benefits and Challenges of Digital Experience Monitoring 

According to Gartner, by 2027, the percentage of organizations implementing DEM will rise from 60% to 90%. More and more companies will use monitoring tools to enhance user journeys and better understand how users interact with applications and SaaS services. 

This data reflects the growing adoption of DEM, and the reason is simple: the benefits, as we’ll see, are highly significant. However, we can’t overlook the challenges organizations face in adopting a digital experience monitoring approach. 

 

The Benefits 
 

A Digital Experience Monitoring system improves operational efficiency by reducing downtime, simplifying problem resolution, and providing valuable insights into application performance across platforms. Below are the key benefits: 

  • Proactive problem prevention: DEM systems simulate user interactions and help detect and resolve performance issues before they affect real users. This proactive approach reduces downtime and increases user satisfaction.
  • Improved user experience: Constantly monitoring application performance ensures that services are available and function optimally across various devices.
  • Support for diverse environments: Modern IT infrastructures consist of complex ecosystems with different architectures and platforms. DEM systems can monitor applications in multi-cloud, hybrid, or on-premise environments, offering flexibility and visibility throughout the system.
  • Reduced maintenance effort: DEM tools automatically adapt to application changes, reducing the need for manual updates and minimizing maintenance efforts.
  • Increased operational efficiency: Early problem detection allows IT teams to act quickly, minimizing downtime and speeding up issue resolution.
  • Immediate insights: Real-time analysis from simulated transactions provides actionable insights, enabling quick changes to ensure optimal performance.
  • Reduced downtime for users: Immediate visibility into problems allows IT teams to resolve them before they significantly impact users, ensuring business continuity.
  • Better root cause analysis: DEM systems gather detailed user data and combine it with contextual information to accurately diagnose the root cause of issues, enabling faster and more precise resolutions.
  • Improved user satisfaction: By quickly identifying and resolving specific user issues, DEM reduces user frustration, creating a more satisfying digital experience.
  • Simplified IT support: DEM tools seamlessly integrate with IT service management (ITSM) platforms, enabling support teams to act on real user data and find effective solutions faster. 

 

The Challenges 
 

Implementing a Digital Experience Monitoring solution often encounters obstacles that must be carefully managed to maximize the effectiveness of DEM solutions. 

  • Navigating complex digital ecosystems: Monitoring diverse environments, spanning multiple platforms, devices, and networks, adds complexity and makes it harder to maintain complete visibility of the entire digital ecosystem. DEM tools must be flexible enough to provide broad coverage.
  • Managing data and ensuring accuracy: Collecting comprehensive and accurate data can be challenging and inefficient, particularly when dealing with large volumes of information. Properly configuring DEM systems to filter out unnecessary data and focus on relevant information is crucial to avoid misinterpretations that could lead to costly decisions.
  • Seamless integration with existing IT infrastructure: Integrating DEM tools with current IT systems without causing disruptions requires careful coordination and a planned approach. Organizations must rely on a specialized team to ensure the transition is smooth and doesn’t interfere with daily operations.
  • Unifying different DEM technologies: The wide range of DEM technologies, from real user monitoring (RUM) to synthetic transaction monitoring to endpoint monitoring, can be difficult to unify. Organizations need to combine these tools into a single system to get a complete view of the digital experience.
  • Managing real-time monitoring without overload: While real-time monitoring is essential for quickly identifying problems, it can lead to an excessive number of alerts and overwhelm operators. Maintaining a balance between rapid response and effective resource management is crucial.
  • Balancing privacy with information provision: With the rise of data privacy laws, organizations must ensure their DEM practices comply with regulations while continuing to gather valuable information. Respecting privacy rules must go hand in hand with efforts to optimize the collection of actionable and relevant insights. 

 

Conclusion: The Role of AI in Enhancing Digital Experience Monitoring 

The future of digital experience monitoring will be significantly shaped by advances in artificial intelligence (AI) and machine learning (ML). 

AI-powered DEM systems can automatically analyze vast amounts of data, detect patterns, and predict potential problems with greater accuracy. Machine learning algorithms can improve anomaly detection and recommend proactive measures to optimize user experiences without requiring constant manual intervention. 

As organizations continue to prioritize digital experiences, AI-based DEM will play a critical role in delivering high-quality services, increasing user satisfaction, and improving operational efficiency. In an increasingly digital world, DEM is no longer a luxury but a strategic asset that helps businesses stay competitive. 

 

FAQs 

What is Digital Experience Monitoring (DEM)? 
Digital Experience Monitoring (DEM) is an approach that monitors and optimizes the user experience of digital applications and services. Using advanced tools, DEM collects and analyzes data from digital touchpoints to detect and resolve issues, improving operational efficiency and user satisfaction.

Why is DEM important for IT operations? 
DEM is essential for IT operations as it provides a clear view of how users perceive digital performance. It helps IT teams detect problems early, reducing downtime, and ensuring optimal performance across all platforms, thus improving productivity and the user experience. 

What are the main benefits of a DEM system?
A DEM system offers benefits such as proactive problem prevention, a better user experience across devices, support for complex IT environments, reduced downtime, and greater operational efficiency. It also provides detailed root cause analysis and facilitates integration with IT management platforms. 

Request a demo or trial

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How to Implement a Password Policy That Works

Though this information might be news to you, it’s not to cybercriminals. Weak and reused passwords are a reliable gateway to businesses’ sensitive data. Depending on the type of cyberattack, up to 80% of successful data breaches can be attributed to weak or stolen credentials.

You might consider implementing a password policy to encourage your team to use stronger passwords. But how can you create a policy that works, and what should you include? Today, we’re talking about best practices for password policies.

What is a password policy?

A password policy informs your team about how to make decisions around creating and managing passwords.

A password policy aims to improve cybersecurity by preventing cyberattacks that rely on weak and reused passwords. That usually means establishing conventions around passwords that make them difficult to hack.

Password policies can also refer to rules and guidelines around setting passwords internally. This gives businesses administrative control over which password criteria an internally developed system can accept.

Because these policies can be enforced automatically by software, the advice below focuses on external-facing password policies. In other words, it will offer advice for establishing the guidelines employees should follow when creating passwords for external accounts or software for corporate use, such as Outlook, Google Workspace, or Zoom.

Why do you need a password policy?

To understand the need for a password policy, let’s consider the alternative — looking at the default behaviors around password management in a corporate setting.

Weak passwords are the (unfortunate) standard

Without guidance, users reliably choose weak passwords.

Weak passwords can be easily guessed or hacked with minimal effort. “Password,” for instance, is as weak as they come. And yet our research reveals that this is the most common password in 2022. This password has been used millions of times around the world.

If you suspect that internet users adopt more secure behavior when creating corporate credentials, a study of breached Fortune 500 companies has shown this is not so.

Predictable passwords such as “123456” topped the list of most common passwords, with others like “abc123” and “sunshine” making their way to the top 10 by industry. As mentioned, the company’s name is also a common choice.

Overall, the percentage of unique passwords was only 31% for all industries – to say nothing of the unique passwords’ strength.

A different study of management, owners, and C-suite executives’ credentials demonstrated that even leadership team members are no better at using strong, secure passwords.

Suffice it to say: People use weak passwords at work.

Weak passwords represent a massive cyber vulnerability

Weak passwords, like those mentioned above, can be hacked in less than one second. So it’s no surprise that according to Verizon’s most recent Data Breach Investigation Report, credentials are involved in nearly 50% of all breaches — more than twice as often as phishing attacks.

To make matters worse, using weak passwords is often combined with poor password hygiene. The most common password hygiene sins are storing passwords in insecure locations and reusing the same passwords for multiple accounts.

Passwords stored on sticky notes on your desktop or in Excel spreadsheets are two particularly egregious examples of improper password storage. A password written in plain sight is all too convenient for an intruder in your workspace.

On your virtual desktop, a list of passwords is low-hanging fruit to cybercriminals who have secretly gained access to your device.

As you can tell, poor password hygiene can defeat even the strongest, longest password. That’s why a good password policy must address both.

Password policies and cybersecurity compliance

That password authentication is so standard, yet often, such a weak security barrier is a widespread and well-known issue known a the “password problem.” For that reason, all cybersecurity standards either directly or indirectly offer guidance on passwords.

CIS Password Policy Guide

The Center for Internet Security (CIS) is a non-profit organization with a mission to safeguard organizations against cyber threats. It publishes recommendations that, if followed, will improve businesses’ cybersecurity posture.

The CIS Password Policy Guide offers two tiers of password recommendations: one when passwords are the only authentication method and another when passwords are just one of multiple authentication methods.

ElementsPassword-only authenticationMulti-factor authentication
Length14+ characters8+ characters
StrengthRequire at least one non-alphabetic characterNo requirement
HygieneChange frequency: only when an event occurs, such as staff turnover or a data breach.Change frequency: only when an event occurs, such as staff turnover or a data breach.

The logic is that passwords should be stronger when passwords are the only measure between a cybercriminal and your accounts.

The HIPAA Security Rule

The HIPAA Security Standards for the Protection of Electronic Protected Health Information (the Security Rule) establishes a standard for protecting electronic protected health information (ePHI).

The Security Rule states that healthcare organizations should follow basic information security principles. In other words, the “confidentiality, integrity, and availability of all e-PHI” should be upheld for all protected health data created, stored, or shared by the organization.

Upholding these tenets involves protection against anticipated threats or breaches. While the Security Rule does not define specific password protocols, proper password policies and hygiene are implicit in many requirements — under administrative and technical safeguards.

In principle, the Security Rule can be met by following the agreed-upon best practices for cybersecurity and information security which, inevitably, involve a strong password policy.

The PCI-DSS password guidelines

The Payment Card Industry Data Security Standard (PCI DSS) is a global security standard that applies to all entities that process, store, or transmit personal and payment information. It consists of 12 requirements. Like HIPAA’s Security Rule and the CIS Controls, it mirrors the best cybersecurity practices that mitigate cyber risk and safeguard data.

Requirement two of the Standard stipulates that businesses should change all default system passwords. Not doing so, the document states, is the equivalent of “leaving your store unlocked when you go home for the night.”

Requirement eight is to “identify and authenticate access.” Strong passwords and multi-factor authentication are encouraged as essential measures to protect cardholder data.

The NIST Password Policy

The National Institute of Standards and Technology (NIST) is a U.S. federal agency that has become a significant authority on password guidelines. The NIST password policy provides several recommendations for creating secure passwords and managing them safely. Unlike traditional advice, NIST focuses on user-friendly policies while maintaining strong security.

For instance, NIST recommends allowing longer passwords (up to 64 characters), supporting a diverse character set (including spaces and emojis), and eliminating periodic password changes unless there is evidence of compromise.

In essence, NIST encourages the creation of unique, easy-to-remember phrases instead of complex, hard-to-recall alphanumeric combinations. Their guidelines further emphasize the need for multi-factor authentication (MFA) as an additional security layer and discouraging the practice of password hinting and knowledge-based authentication questions (like your first pet’s name) which can be easily exploited.

NIST’s comprehensive approach to password security underscores its commitment to balancing user experience with robust data protection. This is why its standards are widely adopted across industries globally.

ISO/IEC 27001

The International Organization for Standardization/International Electrotechnical Commission 27001 (ISO/IEC 27001) is a voluntary certification on information security, cybersecurity, and privacy protection.

Annex A is among the best-known annexes of the ISO standard. It includes recommendations that strengthen data security. More specifically, section A.9 pertains to access control, where you’ll find guidelines for password management.

To protect the confidentiality of sensitive data, the ISO guidelines recommend “strong passwords” and a “password management system” in addition to multi-factor authentication.

Password policy recommendations

All well-known cybersecurity standards recommend using strong passwords and good password management or hygiene. But what exactly does that mean?

Strong passwords

Strong passwords make a hacker’s job difficult. They are complex, long, and difficult to guess. The following guidelines can help to create passwords that meet these criteria.

SHOULD includeSHOULD NOT include
 

At least 20 characters

 

Dictionary words

 

A variety of alphanumeric characters

 

The most common passwords

 

Symbols

 

Personal or company information

 

Multiple letter cases

 
 

Random character combinations

 

Keep in mind your password policy should be calibrated by standard password criteria. Otherwise, you’ll end up with a policy that’s impossible to follow. For example, cybersecurity experts say the strongest passwords should allow spaces. However, it’s common for spaces to be prohibited.

Tip: Use a password generator to get super strong passwords instantly without testing your creativity.

Good password hygiene

Good password hygiene also aims to keep your passwords out of intruders’ reach — making it difficult or impossible to steal them and mitigating the damage if they are.

SHOULD involveSHOULD NOT involve
 

Using unique passwords for each account

 

Storing passwords in plain text

 

Changing passwords regularly or after a breach or staff turnover

 

Repeating passwords

 

Secure, end-to-end encrypted storage

 

Sharing passwords over instant messaging or email

 
 

Keeping any default-issued passwords

 
 

Writing passwords down where they can be accessed

Use a data breach scanner to determine whether your credentials have been compromised. If so, change them immediately.

Why password policies (alone) are doomed to fail

There’s a reason it is so common to use weak passwords and practice poor password hygiene. And it’s not a lack of awareness. By now, few among us can claim not to know that passwords like “password” and “123456” represent a security threat.

The truth is that the average user is in a tough spot. You know that you should use strong passwords, especially at work. But the same features that make passwords “good” also make them impossible to remember.

And if you can’t remember them, you have to store them somewhere handy. But unfortunately, this “handy spot” often becomes equally convenient for cybercriminals.

That’s why it isn’t reasonable to expect that penning a policy is all it takes to bolster your business’ password health. Your team members are likely already aware of basic security principles but lack the tools to apply them. On top of everything else, they are likely to prioritize speed over security to get work done.

The Active Directory Password Policy

Active Directory (AD) is a Microsoft product that manages users and computers within a network. The Active Directory Password Policy is a set of rules defined by system administrators to govern password creation and maintenance in an organization.

The password policy generally includes directives such as minimum password length, password complexity requirements (including uppercase, lowercase, numeric, or non-alphanumeric characters), and password history settings to prevent users from reusing old passwords.

The policy also sets a password’s maximum age, forcing users to create new passwords after a defined period. Other considerations might include account lockout policies that disable a user account after a certain number of failed login attempts.

AD provides two types of password policies: the default domain policy and fine-grained password policies. The latter allows different policies for different user groups within the same domain, providing flexibility for different security requirements.

How to set up a password policy that works

With NordPass Business, you can set a password policy at the administrative level that you can implement automatically — offering your team all the support it needs to maintain excellent password hygiene without slowing down the workflow.

business password policy
In the NordPass Business Admin Panel, you set the criteria for strong passwords that the Password Generator follows.

With just one click, users can generate strong passwords with the built-in Password Generator and save them just as quickly. When needed, the passwords pop up automatically into form fields thanks to autofill powered by machine learning.

That means you can unburden your team from the mental load of trying to create and remember complex passwords. And from a storage standpoint, your team’s passwords stay safe in an ultra-secure, end-to-end encrypted vault. All in all, credentials are easy to access for your team but entirely out of reach to intruders.

Members can conveniently and securely share multiple passwords and other sensitive data stored in their vaults with various members at once using the Groups and Shared Folders features.

Meanwhile, you can monitor your team’s password progress with a bird’s-eye view of your company’s Password Health metrics, with a rundown of all vulnerable (weak or reused) passwords that can compromise your cybersecurity.

Avoid choosing between security and convenience. Instead, implement a password policy that works with NordPass Business.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is GLPI?

GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources.

It also includes hardware and software inventory, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.

Content:

 

What does it bring to your company?

  • IT asset management.
  • Follow-up and troubleshooting.
  • Technical support optimization.
  • Scalability: adaptable to companies of any size.

GLPI is ideal for organizations looking to improve the management of their technology resources, automate processes and optimize IT service management.

 

All the advantages of GLPI together with Pandora FMS

GLPI has an integration in Pandora FMS that some customers are already enjoying.

With it you may automate ticket creation, for which you may use a plugin that you may find in the library . This plugin allows integrating Pandora alerting of ticket creation in your GLPI environment through the rest API available to the service.

Each time an alert is executed and triggers the plugin, it opens a ticket in GLPI with information about the module that triggered the alert: agent, module data, IP address, timestamp and description of the module, with a title for the ticket, category, assignment group and priority, which may vary depending on the alert action.

Running the plugin with its parameters, in a configurable time interval, allows you to automate the whole process of creating a ticket that would normally be performed by a user. It is necessary to use credentials to authenticate with your environment (username and password or a token, which must be generated beforehand). The plugin configuration allows you to specify a title, description, priority, category, group, type of query. In addition, it will check whether there is already a ticket created with these features so that in case it is already created, it is only necessary to add its corresponding follow-up.

The plugin makes use of a parameter called “–recovery” that sets two different paths in its execution. If used, the plugin will check the status of the specified ticket and if it is not closed add a comment on it, if it is closed, it will not do anything else. If it is not used, the performance will be the same, but it will change if the ticket is closed or does not exist. If closed, it will create a new ticket. If it does not exist, it will create the ticket if there is a computer with the same name as the agent specified with the “–agent_name” parameter.

The plugin does not need additional dependencies for its use, since these are already incorporated. But it is necessary for in the GLPI environment to have rest api enabled, since the plugin makes use of it for ticket creation.

For that, access, in your GLPI environment, Setup → General

The “Enable Rest API” option must be enabled.
From that menu you may also enable whether you want to be able to authenticate with credentials, with tokens or both.

Once done, it will be possible to use the plugin, for that, it will be necessary to configure an alert command. By creating alert commands, you may specify and automate ticket creation.

This can be done from the alerts menu, in commands:

Enter a name, group, and the command, using as values for the parameters the macro _fieldx _, where x is the number of the parameter (they do not distinguish any order, each macro just needs to have a different number).

Once configured, you may configure the macro value below in the description fields.

 

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About PandoraFMS
Pandora FMS is a flexible monitoring system, capable of monitoring devices, infrastructures, applications, services and business processes.
Of course, one of the things that Pandora FMS can control is the hard disks of your computers.

Nord Security

Law firm cybersecurity best practices: A guide for legal professionals

Summary: This guide outlines key cybersecurity practices for law firms, highlighting risks, real-world examples, and tailored solutions to protect sensitive client data.

The legal industry is built on trust, confidentiality, and carefully handling of sensitive client information. However, this reliance on sensitive data has made law firms a prime target for cyber-attacks. From personally identifiable information (PII) to financial records and intellectual property, the data managed by law firms is invaluable—and vulnerable.

A single cybersecurity incident can lead to devastating consequences: loss of client trust, legal repercussions, and significant financial penalties. Yet, many legal professionals remain unsure about how to strengthen their cybersecurity.

In this guide, we’ll explore cybersecurity for law firms, focusing on essential steps to protect your law firm’s data, maintain client trust, and ensure compliance with regulatory standards.

Key takeaways

  • Understand the unique cybersecurity risks law firms face.
  • Implement strong passwords and secure access management.
  • Develop a robust incident response plan.
  • Leverage advanced technology like Virtual Private Networks (VPNs) and cloud security tools.
  • Stay compliant with data protection regulations.

 

The cybersecurity threat landscape for law firms

Cybercriminals increasingly target the legal industry, and the numbers are alarming. According to an American Bar Association (ABA) study, 29% of law firms experienced a cybersecurity breach in 2023. These incidents lead to downtime, lost revenue, and long-term damage to a firm’s reputation.

Phishing attacks

According to the Verizon Data Breach Investigations Report, phishing is one of the most prevalent cyber threats, accounting for 36% of data breaches. These attacks typically involve fraudulent emails that trick employees into sharing sensitive information, such as passwords or client details.

Ransomware

Ransomware attacks involve malicious software encrypting a firm’s data, rendering it inaccessible until a ransom is paid. Even after payment, there’s no guarantee that data will be restored.

Insider threats

Insider threats can arise from employees or contractors misusing their access to sensitive information. This may be intentional, such as data theft, or accidental, like falling for a phishing scam. Insider threats can compromise client confidentiality and result in significant financial or reputational damage.

Advanced Persistent Threats (APTs)

APTs involve prolonged and targeted attacks where hackers gain access to a firm’s network and remain undetected for extended periods. Continuous access and exfiltration of sensitive data make these threats particularly damaging.

Data breaches

Data breaches occur when unauthorized individuals gain access to sensitive information. These breaches can result from weak security protocols, outdated software, or employee negligence. It can lead to legal penalties, loss of client trust, and significant financial consequences.

Business email compromise (BEC)

BEC is a form of phishing attack that involves cybercriminals impersonating a trusted individual or entity to deceive employees into transferring funds or sharing critical information.

Real-world examples: A wake-up call for the law sector

In November 2023, Allen & Overy experienced a ransomware attack that affected a small number of storage servers. The attackers threatened to publish sensitive data unless a ransom—potentially between $51.5 million to $76 million—was paid. Although the firm’s core systems were unaffected, operations were disrupted, and clients had to be informed about potential threat to data security.

Similarly, a cyber-attack exploiting a vulnerability in the MOVEit file transfer software impacted multiple law firms, including Kirkland & Ellis and Proskauer Rose. This attack significantly disrupted conveyancing practices, delaying property completions and causing operational chaos.

The number of successful cyber attacks against US law firms has increased significantly in recent years. In the first five months of 2024 alone, 21 firms filed data breach reports with state attorneys general offices, compared to 28 breach reports filed in total for the previous year. This represents a substantial increase in the frequency of reported incidents.

The legal sector has faced escalating ransom demands from cybercriminals. The average ransom demand following an attack on a legal firm is $2.47 million, although the average ransom paid is lower at $1.65 million. These astronomical figures highlight the severe financial risks law firms face from cyber-attacks.

Why law firms are attractive targets

Law firms occupy a unique position as gatekeepers of highly sensitive and valuable information, making them prime targets for cybercriminals.

Here’s why they’re often in the crosshairs:

  1. Volume and sensitivity of client data. Legal firms handle many personally identifiable information (PII), financial records, and other confidential documents. This makes them a gold mine for attackers looking to commit identity theft, financial fraud, or corporate espionage.
  2. Handling intellectual property and mergers. Many firms manage intellectual property portfolios, trade secrets, and high-stakes mergers and acquisitions. If stolen or exposed, such data could disrupt billion-dollar deals or give competitors an unfair advantage. Cybercriminals, including nation-state actors, often target these assets for profit or strategic gains.
  3. Reliance on cloud platforms. As the legal industry increasingly adopts cloud-based solutions and supports remote work, vulnerabilities in these platforms become exploitable. Without strict data security measures, cloud misconfigurations, phishing attacks, and unauthorized access can expose confidential information.
  4. Weaker security infrastructure. Despite managing high-value information, many law firms—especially smaller ones—lack robust cybersecurity defenses compared to other industries. Limited IT budgets and insufficient awareness of evolving cyber threats increase their vulnerability.

The fallout of a cyber-attack on a law firm can be devastating, both financially and reputationally:

  • Legal and financial liabilities: Firms may face lawsuits, regulatory fines, and substantial costs to recover lost data
  • Loss of clients and revenue: A breach erodes client trust, often resulting in loss of business and damaged relationships
  • Reputation damage: Rebuilding a tarnished reputation in a trust-driven industry like law is exceptionally challenging

By understanding their unique vulnerabilities and implementing strong cybersecurity practices, law firms can reduce risk and protect their clients’ sensitive information.

 

12 law firm cybersecurity best practices

To protect your firm’s cybersecurity and reputation, consider implementing these law firm cybersecurity best practices:

1. Develop a comprehensive incident response plan (IRP)

A robust IRP outlines the steps to take during a cyber-attack or data breach, ensuring a swift and effective response. Include clear roles, communication protocols, and procedures for mitigating damage. Regularly test and update the plan to reflect evolving threats and organizational changes.

2. Train employees on cybersecurity awareness

Human error is one of the leading causes of cyber incidents. Conduct regular training sessions to teach staff how to identify phishing emails, handle sensitive information securely, and adhere to data security policies. Tailor training to address specific threats that law firms face, such as social engineering attacks targeting confidential data.

3. Enforce strong password policies and use password management tools

Weak or reused passwords are a common vulnerability. Require employees to create strong, unique passwords and encourage the use of password managers to simplify secure authentication. For example, NordPass’ password management solutions provide easy-to-use tools that ensure compliance with password best practices.

4. Secure remote access with VPNs

As remote work has become standard, ensuring secure network access is crucial. Use VPN solutions like NordLayer’s Site-to-Site VPN to create encrypted tunnels that protect your firm’s systems and data from external threats. This safeguards both remote employees and sensitive communications.

5. Regularly back up critical data

Frequent backups protect your firm from data loss due to ransomware or accidental corruption. Store backups in secure locations, such as offsite servers or encrypted cloud platforms. Test backup integrity periodically to ensure data can be restored quickly if needed.

6. Implement multi-factor authentication (MFA)

MFA adds an essential layer of security by requiring users to verify their identity using two or more factors, such as a password and a one-time code. This makes it significantly harder for attackers to gain unauthorized access.

7. Encrypt data in transit and at rest

Use encryption protocols like AES-256 and ChaCha20 to protect sensitive law firm data while it is transmitted and stored. This ensures that even if unauthorized users get access to the data, they can’t read it.

8. Migrate to the cloud with a security-first approach

Cloud services offer scalability and flexibility but come with unique risks. When transitioning to the cloud, implement robust security measures such as access controls and encryption. NordLayer’s cloud access solutions provide a secure environment for managing and protecting your firm’s resources.

9. Comply with data protection regulations

Adherence to legal frameworks like GDPR, HIPAA, or industry-specific requirements is vital to avoid legal penalties and protect client trust. Conduct regular audits, review compliance measures, and ensure third-party vendors meet regulatory standards.

10. Monitor systems and apply updates regularly

Outdated software is a common target for attackers. Establish a schedule for monitoring, patching, and updating all systems and applications. Use automated tools to identify vulnerabilities and prioritize critical updates.

11. Establish role-based access controls (RBAC)

Limit access to confidential data based on employees’ roles and responsibilities. Implement the principle of least privilege, ensuring that users can only access information necessary for their tasks. This minimizes the risk of insider threats or accidental exposure.

12. Partner with cybersecurity experts

Collaborate with experienced network security providers like NordLayer to implement tailored cybersecurity measures. Their expertise can help you stay ahead of emerging threats and adopt advanced technologies, protecting client data and critical systems.

Technology solutions for law firm security

Technology plays a key role in strengthening cybersecurity for law firms. By using advanced tools and solutions, legal practices can stay ahead of the lurking threats.

  • Cloud security solutions. As legal practices increasingly migrate operations to cloud environments, it becomes equally important to secure those platforms. Network security solutions like NordLayer ensure that sensitive information remains protected, even remotely accessed. Features such as secure network access controls, data encryption, and activity monitoring help prevent unauthorized access and data breaches, keeping your law firm compliant and safe.
  • Virtual Private Networks (VPNs) for remote work. Remote work has become a standard in the legal sector, but it also introduces new cybersecurity challenges. VPNs create encrypted tunnels to safeguard sensitive communications and data transfers, ensuring seamless and secure connectivity for legal teams—whether in the office or on the move.
  • Advanced access control solutions. Access control is a critical component of legal cybersecurity. NordLayer’s flexible access control tools, including Zero Trust Network Access (ZTNA), restrict access to sensitive resources based on user roles and authentication. These tools minimize the risk of unauthorized access, even if login credentials are compromised.
  • Device Posture Security. Validating endpoints for compliance with security protocols helps reduce risks posed by compromised or unsecured devices. This feature ensures that only trusted devices access a law firm’s network.
  • Cloud Firewall for enhanced protection. NordLayer’s Cloud Firewall enables firms to define and enforce strict access policies, ensuring only authorized traffic reaches critical systems. This tool prevents unauthorized access, blocks malicious threats, and provides visibility into network activity to safeguard sensitive legal data.

 

Tailored cybersecurity for law practices

Cybersecurity in the legal sector requires solutions that address the unique challenges of handling law firm’s data, intellectual property, and regulatory compliance. NordLayer cybersecurity solutions for law firms offer tailored tools to meet these needs:

  • Virtual Private Networks (VPNs): Secure remote access for legal professionals with encrypted tunnels, allowing teams to work confidently from anywhere
  • Zero Trust Network Access (ZTNA): Restrict access to critical systems and data using a “trust no one, always verify” approach, ensuring only authorized personnel can interact with sensitive resources
  • Device management and monitoring: Track, validate, and secure all devices accessing your network, ensuring endpoint security across the firm

Cybersecurity is essential for all law firms, regardless of their size. Whether you run a small, medium, or large practice, protecting client trust and critical data is non-negotiable. With NordLayer’s cutting-edge tools, your firm can stay ahead of cyber threats and maintain robust security standards.

 

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Apple UEM: Your solution for simplified device management

How many Apple devices are in your workplace, school, or home right now?

Do you rely on an iPhone to manage your day, or perhaps a MacBook for work?

Ever wonder how many other people in the world are doing the same?

With 2.2 billion active Apple devices globally, the answer is: a lot.[1] 

Apple UEM
Apple Endpoint Management

From students browsing away on iPads to businesses running on Macs, Apple’s devices have seamlessly infiltrated our daily lives, becoming indispensable tools for productivity, creativity, and communication. But here’s the catch—as Apple’s influence grows, so does the complexity of managing these devices.

So, who’s in charge of keeping all these devices secure? How do you ensure compliance, prevent data breaches, and keep devices running smoothly—without a team of IT experts working overtime?

The answer lies in Apple Unified Endpoint Management (UEM). It’s the solution that simplifies the complexity of managing Apple devices, ensuring they remain secure, updated, and aligned with organizational policies. Whether it’s a CEO’s iPhone or a classroom full of iPads or you need to manage 10 devices or 10,000, UEM offers the structure needed to oversee a growing ecosystem.

So, how UEM for Apple can transform your device management? Let’s find out.

What is UEM, and why does Apple need it?

Managing a bunch of Apple devices without the right tools is a tricky balancing act. Basic controls aren’t enough. Unified Endpoint Management helps by offering a centralized platform that brings order to the complexity of managing Apple devices (along with other OSs), empowering IT teams to configure, secure, and monitor them all with ease.

Apple mobile device management makes sure every iPhone, iPad, and MacBook operates in sync with organizational needs. From ensuring software is up to date, to secure data, to control what users can and can’t do on their devices, UEM does it all. The better you manage your devices, the smoother your operations will run.

Apple and UEM: A perfect match for every industry

What makes Apple such a great choice across all these industries, and how does UEM play a role in managing them effectively?

Healthcare: Protecting patient data

According to a 2024 KLAS report, 64% of healthcare organizations use Apple devices, making them the most used commercial devices in healthcare.[2]   Doctors and nurses rely on iPads and iPhones for accessing patient records, prescribing medications, and communicating within the hospital. UEM ensures that these devices remain HIPAA-compliant and secure, with features like device encryption and secure app management. UEM also allows healthcare organizations to monitor and restrict access to patient data, ensuring that only authorized personnel can view sensitive information.

Education: Managing classrooms of iPads

Schools and universities have embraced Apple devices for education, using iPads, Macs, and even Apple TVs to enhance learning. With Apple UEM, institutions can easily manage a large number of devices, controlling what apps and content are accessible to students. UEM allows schools to roll out software updates, enforce security policies, and ensure that devices are used for educational purposes —preventing distractions like unauthorized browsing or gaming during class.

BFSI: Securing sensitive data

Financial institutions need to ensure that their Apple devices are secure and compliant with industry standards. UEM allows financial firms to manage apps, control data access, and track devices, all while ensuring that they meet compliance requirements like GDPR. By controlling the entire Apple ecosystem, UEM protects sensitive financial data and reduces the risk of costly breaches. Leveraging Apple for BFSI, UEM ensures a secure and compliant environment tailored for the financial sector.

Retail: Seamless operations

In retail, Apple devices are used for everything from managing inventory to running point-of-sale (POS) systems. UEM simplifies the management of these devices, enabling retail businesses to deploy, update, and secure their devices without disrupting operations. With UEM, retailers can ensure that all devices are always up to date with the latest software, providing a seamless experience for both employees and customers.

Key concepts in Apple device management

Before we explore the specific benefits of UEM for Apple devices, it’s important to understand some of the foundational concepts that drive effective device management. These concepts set the stage for why UEM is essential for organizations looking to manage and secure Apple devices at scale.

1. Device supervision: A higher level of control

Device supervision is a critical mode for managing Apple devices in business, education, and institutional settings. When Apple devices are in supervision mode, IT teams gain access to a broader set of controls, features, and configurations, far beyond what is available on unsupervised devices.

For organizations, this level of control means better security, consistent device configurations, and the ability to customize devices according to their specific use cases—whether it’s an employee’s iPhone, a classroom of iPads, or interactive kiosks in retail or hospitality settings. Supervision is achieved through the Device Enrollment Program (DEP) as the primary method, or using tools like Apple Configurator 2 (AC2). 

2. Apple Configurator 2: The deployment powerhouse

For large-scale deployments, Apple Configurator 2 is an indispensable tool. This macOS application enables organizations to configure, deploy, and manage multiple Apple devices simultaneously, ensuring that they are ready for use across various environments. Whether you need to supervise a batch of devices or enforce a particular configuration, Apple Configurator 2 is designed for efficiency.

In a UEM context, Apple Configurator 2 enables unsupervised devices to be enrolled into a management system by preparing them for deployment via DEP. It integrates with UEM solutions to configure settings, install profiles, and enforce business-specific requirements, making it ideal for organizations managing high device volumes or frequent turnover.

3. Apple ID vs. Managed Apple ID: Personal vs. organization-wide access

An Apple ID is typically associated with personal use, allowing users to access a variety of Apple services, including iCloud, app purchases, and data synchronization across devices. In an organizational setting, however, an Apple ID can quickly blur the line between personal and work-related use, potentially creating security risks and management complexities.

Managed Apple IDs provide businesses, schools, and government agencies with centralized control and enforced security settings on BYO devices. They maintain data privacy, streamline app distribution, and simplify device management, making them essential for organizations prioritizing secure Apple device usage.

4. APNs: Enabling secure communication between devices and apps

Apple Push Notification Service (APNs) acts as a bridge for delivering push notifications to devices. APNs ensures that any important updates, alerts, or information are securely delivered to iOS, iPadOS, macOS, and watchOS devices in real-time.

For organizations utilizing UEM for Apple, APNs is an essential feature. Not only does it facilitate secure communication between apps and users, but it also allows UEM solutions like Scalefusion to push updates, enforce policies, and notify users about device status, security alerts, or compliance requirements.

In a business context, APNs can be leveraged to ensure that the right messages reach the right devices, whether it’s a security alert, a device configuration change, or a software update.

5. Apple Declarative Device Management: Simplifying and Streamlining Control

Apple Declarative Device Management (DDM) takes device management to the next level by introducing a more proactive and streamlined approach. Apple DDM operates on a declarative model where devices are configured to know their desired state in advance.

This innovative method reduces back-and-forth communication with servers, making updates faster and more efficient. It also ensures devices can proactively adapt to new configurations, even in high-turnover environments.

For organizations using UEM, DDM offers a significant advantage by improving scalability and responsiveness. IT teams can push policies and settings more effectively, ensuring Apple devices remain compliant, secure, and aligned with business objectives.

How UEM simplifies Apple device management

Apple UEM

Now that we’ve gone over the basics, let’s see how UEM makes managing Apple devices easier. Apple Business Manager (ABM) helps with setup and provisioning, but it’s UEM that steps in to handle the day-to-day management, secure the devices, and keep everything running smoothly.

With Apple UEM, this job gets a lot easier.

  • Apple device enrollment program (DEP): Automates the enrollment of devices, allowing IT teams to set up Apple devices straight out of the box. This streamlines large-scale deployments and ensures devices are instantly configured and ready for use without manual intervention.
  • Volume purchase program (VPP): Enables bulk purchasing and distribution of apps across multiple Apple devices. This feature allows organizations to easily manage app licenses and ensure that every device has the necessary software installed, updated, and maintained.
  • Granular device restrictions: UEM provides the ability to implement precise device restrictions, such as limiting access to specific apps, disabling certain features (e.g., camera or AirDrop), and enforcing security settings to align with organizational policies. This is crucial in environments like healthcare, retail, or education, where device usage needs to be controlled.
  • Kiosk mode: UEM allows devices to be locked down into a specific app or set of apps, turning them into dedicated kiosks. This is perfect for situations like digital signage in retail or self-service checkouts, where devices are meant to serve a single purpose and require strict usage control.
  • Remote configuration, support, and management: IT admins can remotely configure settings, manage devices, and apply updates across all Apple devices, eliminating the need for on-site support and making it easier to maintain consistency in configurations and security policies.
  • Compliance enforcement: UEM helps ensure compliance with industry standards such as HIPAA, GDPR, and PCI-DSS by enforcing security policies like encryption, password complexity, and data protection. This is essential in sectors like healthcare, finance, and education where regulatory compliance is a priority.
  • Security management: UEM offers advanced security controls, such as remote wipe capabilities, device tracking, and data encryption, ensuring that if a device is lost or stolen, sensitive data remains protected and inaccessible.
  • Multi-tenant support: For managed service providers or businesses with different divisions, UEM can provide a multi-tenant architecture, allowing for the management of different Apple device fleets under one system, but with separate policies and configurations for each tenant.
  • Battery and performance monitoring: UEM offers real-time monitoring of device health, including battery life and overall performance, helping IT teams proactively address issues before they impact productivity.

How UEM improves endpoint security for Apple devices

There’s no end to data breaches, malware attacks, and insider threats but we can definitely prevent them with the help of a UEM solution. Endpoint security is the first line of defense when it comes to securing Apple devices within an organization. 

UEM solutions enhance security through several key features:

  1. Device Compliance and Granular Restrictions: UEM solutions enforce security policies such as password rules, encryption, OS updates, and app restrictions. These help ensure compliance with industry regulations (HIPAA, GDPR) while protecting sensitive data from unauthorized access.
  2. Zero Trust Access: UEM platforms enable a zero-trust security framework, where only authenticated users and compliant devices are allowed access to corporate resources, minimizing the risk of unauthorized entry.
  3. Remote Lock and Data Wipe: In the event of a lost or stolen device, UEM solutions allow IT admins to lock or wipe the device remotely, securing sensitive corporate data and preventing unauthorized access.
  4. Secure Network Connectivity with VPN Integration: UEM solutions configure and enforce VPN settings on Apple devices to ensure secure connections, especially for remote workers. This is further strengthened with endpoint security features like split tunneling and traffic filtering.
  5. Proactive Security with Automatic Updates: UEM solutions ensure that devices are always up to date with the latest OS versions and security patches, protecting against vulnerabilities associated with outdated software.
  6. I/O Device Access Control for macOS: UEM platforms allow organizations to manage and restrict the use of external devices like USBs and peripherals, preventing unauthorized data transfers and enhancing security on macOS.

Apple devices, while known for their robust security features, still face potential threats—whether it’s a lost iPhone with sensitive business data or a compromised app on an iPad. UEM solutions like Scalefusion, when paired with endpoint security solutions like Veltar, create an unbreakable defense against these risks. 

Why Scalefusion is ideal for Apple device management

Scalefusion goes beyond basic UEM features like supervision, app control, and compliance enforcement. It offers robust tools to simplify and enhance the management of macOS and iOS devices, making it a comprehensive solution for businesses.

  • Support for all your Apple devices – Scalefusion is compatible with a wide range of Apple devices, from iPhones and iPads to Mac computers. Whether you’re managing mobile devices or desktop setups, you can handle them all from one unified platform, streamlining operations.
  • Dive deep with DeepDive – From the Scalefusion dashboard, you can get quick, graphical insights into your device inventory. View key metrics like platform-wise enrollment, active/inactive devices, and license usage. This data allows you to make informed decisions and track your device fleet more effectively.
  • Top-notch security – Keeping your business data secure is non-negotiable, and Scalefusion goes above and beyond to protect it. With features like remote device locking, data wipe, and passcode enforcement, you can ensure Apple devices are always secure and compliant with your company’s policies.
  • Effortless enrollment – Thanks to integration with Apple’s Device Enrollment Program (DEP), setting up Apple devices is a breeze. Zero-touch enrollment allows you to quickly onboard devices without physical interaction, making the process both fast and hassle-free.
  • Kiosk Mode and App Control – Scalefusion’s Kiosk Mode lets you restrict Apple devices to just one app or a set of apps, preventing unauthorized access and ensuring the device is dedicated to its intended function.
  • Granular policy control with Groups and Subgroups – Scalefusion gives you the ability to manage devices at a granular level. By organizing devices into groups and subgroups, you can apply specific policies to different teams or departments, offering greater control and tailoring device settings based on organizational needs.
  • No-code IT Workflows – Streamline IT tasks by automating and scheduling actions without coding. Create task flows, set execution times, and maintain compliance effortlessly.
  • Remote Troubleshooting with Remote Cast and Control – With the Remote Cast and Control feature, IT teams can mirror a device’s screen in real-time and take full control of the device to resolve problems. This eliminates the need for physical access, reduces downtime, and ensures your team can quickly address issues.
  • Seamless integration with Apple’s ecosystem – Scalefusion seamlessly integrates with Apple’s native services, such as iCloud, iTunes, and Apple School Manager. This tight integration ensures smooth syncing of apps, data, and settings across your Apple devices, providing a unified experience for your business.
  • OS Updates and Patch Management – Scalefusion simplifies OS updates and patch management, automating the process to keep your Apple devices secure and up to date. Scalefusion UEM leverages Apple’s declarative device management (DDM) protocol to further streamline the update process. With DDM, you can schedule updates for macOS devices based on your local time zone, ensuring updates are applied at optimal times. This ensures that devices always install the latest version when multiple updates are available, simplifying the update management process.

Ensure long-term success with Apple UEM

With Apple devices becoming more prevalent across businesses, schools and industries, managing them efficiently is essential. Scalefusion UEM ensures your device management solution evolves alongside your organization, seamlessly adapting to the latest Apple updates.

Scalefusion UEM provides a seamless experience for managing Apple devices, with continuous updates that ensure compatibility with the latest Apple advancements. Its scalability allows organizations to easily manage growing numbers of Apple devices, while its interoperability ensures smooth integration with not just new Apple technologies and updates but also any other OS or device type that your business or employees love and use. 

Get in touch with our experts for more details and book a free demo call. Start your 14-day free trial today, with full access to all features, and discover how easy device management can be!

References:

  1. Backlinko
  2. TechTarget

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.