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Surfing the Seas of Risk: Cybersecurity Challenges in the Insurance Industry

The insurance industry, a bedrock of financial stability, has been facing turbulent waters as it faces an array of risks. Recent research conducted by PwC and CSFI from May to August 2023, known as the Insurance Banana Skins 2023 report, shed light on the pressing cyber risks and concerns affecting the insurance sector. This comprehensive research, based on 589 responses from 39 territories, presents a vivid picture of the challenges that insurance market practitioners and observers find most urgent with cybercrime at the top of the list as a leading risk.

The Dominance of Cybercrime

Among the numerous risks identified, cybercrime stands out as the unrivaled leader. The report reveals that concerns related to potential data breaches, theft of sensitive data, phishing, and ransomware attacks have taken center stage. This not only mirrors the rise in claims for cyber incidents, but also highlights the vulnerability of insurance companies’ own systems to attacks. In 2023, themes such as the growing sophistication of criminals and government backing further intensified the gravity of the situation.

Sector and Region-Specific Concerns

Breaking down the results by sector provides quite interesting insights. The composite insurance sector identifies cybercrime as its primary concern, reflecting the pervasive fear of digital threats. Life and non-life insurance, as well as reinsurance, place cybercrime in the second position (right after climate change and regulations), acknowledging its significance. Brokers, while recognizing the threat, place cybercrime in the third position.

Geographical disparities also play a role in shaping the cyber risk landscape. For Europe and the Asia Pacific, cybercrime is the top “banana skin,” reflecting the global nature of digital threats. In contrast, for Africa and North America, cybercrime ranks as the second most pressing risk, highlighting regional nuances in the perceived severity of the threat.

A Growing Landscape of Vulnerability and Cyber Risks

The research conducted by PwC and CSFI indicates a rising concern among respondents that phishing and hacking attempts are ever-present. The ease with which criminals can monetize stolen data adds a layer of complexity to the challenge. The consequences of a data breach or a successful cyberattack extend beyond mere financial losses, as the theft of sensitive data, for instance, health insurance-related information, could have far-reaching consequences for both individual firms and the industry at large.

Reasons Why The Insurance Sector Is Targeted

In all honesty, who would be surprised that insurance companies are often attacked? Handling vast amounts of valuable personal identifiable information and sensitive data, these organizations become an attractive target for cybercriminals due to several compelling reasons. Firstly, insurance companies store a wealth of personally identifiable information (PII) and financial data, making them a lucrative source for identity theft and financial fraud. The value of protected health information (PHI) within the healthcare insurance sector is particularly attractive for cybercriminals, as this data brings big profits on the dark net. Additionally, insurance companies hold critical data on assets, liabilities, and financial transactions, making them a prime target for those seeking insider information for financial gain.

Moreover, the interconnected nature of the insurance ecosystem, involving collaborations with various third-party vendors and partners, creates potential entry points for cyber threats. Attackers may exploit vulnerabilities in the supply chain, leveraging less secure partners as gateways to infiltrate the primary insurance company network. As the insurance sector embraces digital transformation and adopts technologies such as cloud computing and IoT devices, the attack surface widens, providing cybercriminals with more avenues for exploitation.

The nature of insurance operations, often involving large transactions and the transfer of significant funds, further increases the attractiveness of insurance companies as targets for cyber attacks.



Cybercriminals recognize the potential for substantial financial gains through ransomware attacks,
more than 40%
of which are carried out through phishing, where they encrypt critical data and demand hefty ransoms for its release.


Fragile Fortifications: The Alarming State of Cybersecurity in the Insurance Business

Unfortunately, despite the fact that insurance companies hand huge amounts of highly sensitive and valuable data, and the representatives consider cybercrime to be one of the most urgent risks, several researches highlight the fragile state of cybersecurity in the insurance industry. According to the Cyber Insurance Risk in 2022 report, nearly 20% of the top 99 insurance carriers have a high susceptibility to ransomware, while 82% of insurance firms are vulnerable to phishing attacks.


The Phishing by Industry Benchmarking 2023 report reveals that, for large organizations (with more than 1,000 employees), the insurance industry remains
the most at-risk
for the second consecutive year, with a phish-prone percentage of 53.2%, showing little improvement from 2022



Additionally, according to the Insurance Banana Skins 2023 report mentioned above, the respondents, when asked to rate their preparedness for cyberattacks on a scale of 1 (poorly) to 5 (well), gave an average response of 3.20. This marks a decrease from 3.22 in 2021, signaling a slight decline in already low confidence in the industry’s ability to address the changing cyber threat landscape. The worry is palpable enough, with a sense that a successful cyberattack could jeopardize business continuity and lead to disastrous reputational consequences.

The Post-ChatGPT Era: A New Wave of Threats

The emergence of ChatGPT in November 2022 has ushered in a new era of challenges for cyber attackers. Historically, markets like Japan experienced fewer claims from phishing attacks due to the complexities fraudsters faced in translating attack emails. However, the deployment of large language models has transformed the cyber attack landscape, enabling the creation of more sophisticated phishing emails, analysis of code to find vulnerabilities and even the generation of malicious code. This shift underscores the need for increased vigilance, consistent measures, and innovative solutions in the face of evolving cyber threats.

To sum up, the insurance industry is at a critical juncture as it battles the ongoing onslaught of cyber threats. The Insurance Banana Skins 2023 report serves as a sharp reminder that cybercrime is not just a technical issue but a multifaceted challenge requiring an integrated approach. As the industry navigates these perilous waters, coordinated efforts towards strengthening cybersecurity, embracing advanced technologies, and developing a culture of resilience are imperative to protect the stability and trust that the insurance sector provides around the world.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Preserving Patient Trust: Exploring the Menace of Human Factor and Phishing in Healthcare & Pharmaceuticals

Nowadays the healthcare and pharma industry finds itself at the forefront of a battle against cyber threats. Hospitals, healthcare centers, insurance companies, research institutions, and pharmaceutical companies worldwide have fallen victim to cyberattacks.

The situation remains quite serious: at the beginning of this year, the LockBit ransomware operation claimed responsibility for a November 2023 cyberattack on Capital Health, a healthcare service provider in New Jersey and parts of Pennsylvania, US. The hackers not only infiltrated the hospital network but also threatened to leak sensitive medical data and negotiation chats.

Although the nature of this very cyberattack remains undisclosed, statistics show that over 50% of ransomware and malware attacks start with phishing. Verizon’s 2023 Data Breach Investigations Repor adds another layer to the narrative, saying that “74% of all breaches include the human element, with people being involved either via error, privilege misuse, use of stolen credentials or social engineering”. The case of Capital Health provides an opportunity to talk about the level of staff preparedness for such social engineering attacks as phishing in a highly vulnerable sector such as healthcare & pharmaceuticals.

The High Stakes of Phishing Attacks in Healthcare

Phishing attacks pose an exceptional threat to healthcare organizations due to the value of patient data they store.


Protected health information (PHI)
has become a highly attractive commodity in the black market, for cybercriminals, bringing a staggering $1,000 for every patient record stolen on the dark web. That is a lot more than the cost of credit card numbers ($5 each), hacked Instagram accounts ($7), and even social security numbers ($1).

 

In addition to financial gain, cybercriminals with experience in drug trafficking and money laundering eagerly purchase medical records from malicious websites. These records enable them to obtain prescription medications, file false medical claims, or engage in identity theft by opening credit cards and taking out fraudulent loans. Unlike accounts and credit cards that can be quickly canceled, medical records provide a rich resource of valuable and permanent data points.

Although many cybercriminal groups have recently been talking about ethics when it comes to targeting highly vulnerable organizations such as hospitals, they are not going to leave the sector alone, even if the consequences of their attacks could be disastrous for health systems and the well-being of patients, who rely on the healthcare system.

Alarming Phishing Statistics in the Sector: A Wake-Up Call

Despite the fact that healthcare providers and pharmaceutical organizations are that vulnerable to cyberattacks, the Phish-Prone Percentage (PPP) for the sector, as revealed in the Phishing by Industry Benchmarking Report for 2022 and 2023, is concerning. Let’s take a detailed look and first glance at the data.

In 2022 across small organizations (1-249 employees) the healthcare & pharmaceuticals industry ranked 2nd at risk with a PPP of 32.5%. Among mid-sized organizations (250-999 employees), with a PPP of 36.6%, the healthcare & pharmaceuticals is in the 2nd position as well.


In 2023
among small organizations, the healthcare & pharmaceuticals sector (though slightly better than in 2022) claimed the top spot with a PPP of 32.3%. As regards mid-sized organizations, healthcare & pharma moved to the 1st position with a PPP of 35.8%.

 

These figures highlight the healthcare and pharmaceutical industry’s vulnerability, ranking highest at risk for both small- and medium-sized organizations.

Addressing the Human Factor: Cybersecurity Training is Key

The results of initial baseline phishing security tests held by KnowBe4 emphasize the likelihood of users falling victim to phishing scams without proper cybersecurity awareness. Every organization, regardless of size and vertical, is susceptible to both phishing attempts and social engineering without training and frequent reinforcement. The workforce, in every industry, represents a potential doorway to attackers, irrespective of investments in top-notch security technology.

Apart from utilizing high-quality hardware, regularly updating software, using multi-factor authentication whenever possible, and initiating backups cooperating with trusted vendors, healthcare and pharmaceutical organizations must prioritize staff education to prevent catastrophic damages resulting from a single employee clicking on a malicious link promising them free tickets to a Taylor Swift show. Assessing existing levels of awareness through surveys and planning training opportunities for staff at all levels is paramount. Frontline employees must receive additional information about potential security issues and prevention methods as the security landscape evolves.

Several pieces of research also indicate that messages regarding data breaches, risk management, and cybersecurity values are more thoroughly followed when they come from top management. Establishing direct communication between management and employees regarding security issues fosters a culture of cybersecurity within the organization.

Technical Means: Web Filtering as a Shield

While various technical means exist, finding a high-quality solution that minimizes the probability of human error is critical.


An employee may be well aware that
there is no such thing as a free lunch or a free ticket to the VIP area at their idol’s concert.
However, it is impossible to take into account all factors, such as a person’s emotional state at a particular period of time, which may contribute to them taking a rash step, etc. Therefore, having a tool that prevents employees from making mistakes, even if they click on malicious links, is crucial. In this context,
web filtering emerges as a powerful solution.

 

With SafeDNS web filtering, malicious links, even the most newly generated ones, will not harm the organization. This additional layer of network protection is able to shield healthcare providers and pharmaceutical organizations from the potentially disastrous consequences of human error.

The rising tide of cyber threats against healthcare organizations demands immediate and comprehensive action. Beyond the implementation of technical solutions, cybersecurity education and awareness must take center stage. Protecting patient data and ensuring the resilience of healthcare systems require a multi-faceted approach, including continuous training of healthcare staff, communication from top management, and even practices leveraging advanced up-to-date technologies like web filtering.

Today when the stakes are higher than ever, the healthcare sector must be well-equipped with all the available tools and strategies against cyber threats. As the saying goes, an ounce of prevention is worth a pound of cure. Let’s prioritize cybersecurity to both protect patients and safeguard the backbone of our communities – the healthcare system.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Overview of Cyberthreats to SMBs

In the landscape of business, where giants and startups coexist, small and medium-sized businesses (SMBs) stand as a crucial but often overlooked sector. These enterprises, smaller than corporations but larger than microbusinesses, play a significant role in various industries. However, a looming danger threatens their existence – cyber threats. SMBs, lacking the strong defenses of larger corporations and government agencies, find themselves targeted by cybercriminals. According to a  study released in June 2023, 61% of SMBs in the UK and the US fell victim to hackers in the past year. This data sheds light on the urgent need for enhanced cybersecurity measures tailored to the specific challenges faced by these businesses.

Motivations Behind Cyber Attacks on SMBs

Cybercriminals target SMBs for several reasons, all of which relate to the vulnerabilities unique to small businesses. One of the primary factors is the inadequacy of cybersecurity budgets and resources. Unlike their larger counterparts, small and medium-sized businesses often lack the financial means to invest in advanced security technologies, dedicated IT teams, and cybersecurity professionals. This deficiency makes them a tempting target for hackers, who can exploit vulnerabilities to disrupt business operations and gain unauthorized access to sensitive data and networks swiftly.

Moreover, SMBs encounter a lack of cybersecurity awareness and IT-related training among their employees. This deficit increases the likelihood of their business operations falling victim to various cyber threats, including social engineering tactics such as phishing attacks. The fact many businesses rely on outdated software compounds the problem, resulting from limited financial resources and insufficient awareness of relevant cybersecurity measures.

According to the CNBC|SurveyMonkey Small Business Index Q4 2022, 4% of small business owners considered cybersecurity their most significant risk. The Digital Ocean report painted quite a grim picture, with 25% of SMBs suffering from a lack of time to manage cybersecurity threats, a pervasive resource deficiency among these businesses. Also, 41% of IT decision-makers at SMBs admit that their lack of knowledge regarding potential cyber security threats is one of the most challenging issues.



As regards qualified specialists, according to the mentioned Digital Ocean report, 38% of SMBs had no dedicated cybersecurity employees, and 42% of them had only a single employee working in this critical field.

Despite the frequent victimization of SMBs by hackers, only 6% of business owners increased their cybersecurity budgets in 2022, reflecting a concerning lack of prioritization in cybersecurity strategy.

Severe Impact of Successful Cyberattacks

While SMBs may lack the financial resources of larger enterprises, they still control valuable assets that attract cybercriminals seeking monetary rewards. Customer data, payment information, trade secrets, and intellectual property become prime targets for cybercriminals. Cybercriminals exploit these assets directly for financial gain or as a springboard to infiltrate larger organizations.

The aftermath of a successful cyberattack on SMBs is profound. The survey highlights that 58% of IT decision-makers at small and medium-sized businesses experienced business downtime due to cyberattacks. Additionally, 39% lost customer data and one-third reported a loss of customers. Alarmingly, 87% of participants reported experiencing two or more successful attacks in the past year, emphasizing the persistent nature of cyber threats.

Pervasive Threat of Social Engineering Attacks

Among the many cyber threats to enterprise companies, social engineering attacks, especially phishing, stand out as the most common threat to small and medium-sized businesses. Employees of SMBs face a staggering 350% more social engineering attacks than their counterparts at larger enterprises. Phishing scams, simple to organize and requiring minimal resources, have become an all-too-common threat.



ProofPoint’s 2023 State of the Phish Report revealed that 84% of organizations faced at least one successful phishing attack in 2022.

Through spear phishing and other social engineering techniques, cybercriminals trick business owners and employees into disclosing sensitive information, leading to more ransomware attacks, installations, and data breaches.

The financial repercussions of cybersecurity breaches are staggering. The Cost of a Data Breach Report 2023 by IBM disclosed that among companies with fewer than 500 employees, the average cost of a data breach is approximately $3.31 million per incident, translating to $164 per breached record.

Proactive Cyber Security Measures

What compounds the situation is the misplaced confidence of SMB owners regarding cybersecurity best practices. Despite lacking formal cybersecurity budgets and dedicated IT employees, 64% of SMB owners are sure they can quickly resolve a cybersecurity attack if one occurs. This overconfidence, coupled with a lack of preparedness, significantly impacts the organization’s ability to respond effectively to a cyberattack. Delayed or ineffective incident response can lead to extended downtime, increased damages, and prolonged exposure of sensitive data.

To avoid the dire consequences of cyberattacks, SMBs must adopt proactive measures to their security practices and bolster their cybersecurity defenses.

  1. When it comes to cybersecurity, one of the biggest threats that an organization might suffer from is human error. That is why it is crucial to conduct regular training sessions on security best practices to improve cybersecurity awareness among employees. Recognizing common tactics, such as phishing scams, is vital to fending off attacks.
  2. Investing in educating employees is worth doing but it is almost impossible to eliminate the human factor anyway. So, it is reasonable to maintain a first line of defense that will minimize the possibility of human error. The tool that can help you in ensuring this can be web filtering. A robust web filtering solution will not let your employees follow potentially malicious links and will enhance staff’s productivity by blocking timewasters.
  3. Given the high cost of data breaches mentioned above, SMBs should ensure their data is protected and duplicated. Determine critical data and have multiple backups to reduce the impact of a breach on operations.
  4. Using weak passwords is not something that businesses can afford to do. Implement and enforce a robust password policy. To enhance security, apply 2-factor authentication whenever possible.
  5. Prepare an incident response plan to ensure a swift and effective response to cyberattacks. When an attack happens, every moment counts, and having the right people and procedures in place can minimize downtime, reduce damages, and protect sensitive data.

The cybersecurity landscape for SMBs is fraught with challenges. As they grapple with limited resources, lack of awareness, and persistent cyber threats, the need for proactive measures has never been more critical. Small and medium-sized businesses must recognize the urgency, prioritize cybersecurity, and implement comprehensive strategies to fortify their defenses.]

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Joop Solutions and SafeDNS at the Heart of 24 Endurance México

In the world of motorsports, every second counts. Similarly, when it comes to providing seamless and reliable connectivity at events like 24 Endurance México, which took place from December 11 to 13, 2023. The season-closing event witnessed an extraordinary display of not just racing prowess but also technological innovation, and Joop Solutions met the challenge by delivering a Wi-Fi connection at its best.

Joop Solutions took a leading role in ensuring that 24 Endurance México is not only a thrilling spectacle on the race track but also a perfect digital experience for visitors, sponsors, and participants. With a robust network infrastructure, Joop Solutions provided a total of 12 access points, serving 1,395 unique Wi-Fi and wired client devices.

With a response time of 23 milliseconds, users experienced high connection speed, which contributed to the overall success of the event. Total data usage reached 775.64 GB, demonstrating high demand for a reliable and high-performance network.

Safe and Secure Connection with SafeDNS

By implementing the SafeDNS web filtering solution, the connection not only remained robust but also provided a layer of protection against potential threats. The use of SafeDNS enhanced the security of the network and contributed to optimizing traffic, ensuring a consistently high connection speed.

For almost 6 years, SafeDNS has proudly partnered with Joop Solutions, offering unparalleled support and services. Together, we have successfully delivered secure and high-speed Wi-Fi connection to a multitude of large-scale events across Mexico, including fairs like BAZAR HOTBOOK and races such as 24 Endurance.If you are a Wi-Fi provider seeking to enhance your services, don’t hesitate to reach out. Let us empower you to provide the best possible experience for your clients!

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Head of SafeDNS’s Machine Learning: “ML is not a magic wand”

In this interview, we sit down with Jurgen Lorenz, the Head of Machine Learning at SafeDNS, to gain insights into the key role that machine learning plays in the company’s web filtering solutions. Jurgen sheds light on how the department works on the identification of website categories, reveals the intricacies of training the ML models, shares the challenges encountered in adapting the models to different contexts, uncovers the secrets that differentiate SafeDNS from industry competitors, and shares SafeDNS’s plans.


Jurgen, could you briefly describe the role and responsibilities of the SafeDNS machine learning department?

Well, mainly our department is responsible for identifying website categories. The ML specialists focus on parsing and timely crawling these categories, processing third-party sources with thematic lists of domains, balancing and verifying records from all sources, and forming the final database assemblies. These assemblies serve as the foundation for our work and the solutions we provide to our clients.


Tell us about the way SafeDNS uses machine learning algorithms to Improve the efficiency of web filtering.

SafeDNS employs various models to classify texts, creating a training dataset from manually tagged websites on specific topics. Mathematical models, such as binary classifiers and neural networks for different languages, are prepared to determine if a site corresponds to a given topic. Predictions are made with a certain probability, utilizing over 100 models to consistently assess sites. The final verdict is reached by aggregating this data, taking into account the trust level assigned to each data source. We use text models as well as models for image processing (specifically for identifying explicit content) and heuristics-based models for alternative site classification.


What kinds of challenges do you face in adapting ML models to different languages and regional contexts?

The main challenge lies in the small number of sites in a particular language available for training samples. Additionally, complexities arise with hieroglyphs, rare dialects, and when working with regions in Asia and Southern countries. To address these challenges, we utilize synthetic data and, in some cases, translate language models from more popular languages. Working with English is advantageous, as over half of the world’s internet content is in this language.

To understand site popularity and facilitate additional categorization in new regions, we analyze user logs.

Here I should add that the job takes us to the most hidden, sometimes darkest corners of the Internet. It is quite an adventure, really. Thanks to this, our solution is able to identify and categorize resources even in the rarest languages, which is definitely our advantage.


What metrics are used to evaluate the effectiveness of ML algorithms?

There is no surprise there. Key metrics include accuracy and error rate.


Clear. What about customer feedback? Does it play a role in improving algorithms?

Sure, we do rely on customer feedback to initiate timely retraining of models in case of expected degradation. As I said earlier, we are able to categorize websites in quite rare languages. Actually, our clients and their feedback help us a lot in terms of recategorizing those types of resources.


The trickiest question is coming. What sets SafeDNS apart from industry competitors?

I am calling it. Just kidding. First of all, SafeDNS is a company with 13 years of solid experience, a diverse client base that ensures comprehensive error correction, and trusted partners that provide us with domain list improvement.

Secondly, I would like to underline that our text models (currently we have more than 1000 of them) are trained on a huge number of different and complex resources, which means that we do not just look through the Wikipedia pages and that is it. Our crawlers, just like search engines, go through websites once a month and do so at high speed.

What else makes us different? Well, I guess, it is our unique database: it contains 2 billion URL records and includes 20% more phishing sites than other companies’ databases. The ones within the industry must know that URL categorization is way more complex to accomplish, you just cannot afford to have a smaller database.

Seems like I could go on forever answering this question, right? I just want to add one more thing: the fact that we use Passive DNS technology makes us able to track connections between domains from a historical perspective. For example, say you approached a random domain. We can see that a while ago there was a phishing site pointed to the same IP. The SafeDNS filtering will check that domain more often than the others and pessimize it since its reputation is obviously questionable.

And finally, if we speak about machine learning particularly, I should say that despite recent hype around this phenomenon, it is not a magic wand and requires human involvement. Even a classification accuracy of 99% in a database of 100 million records results in 1 million errors, which is a huge number. That is why we pay serious attention to the human factor. There is manual tagging and 24/7 top-notch technical support to handle error-related issues.


And last but not least, what are the plans for the near future?

We are planning to move towards a list of new categories, introducing more segmented topics. While we currently have 60+ categories, we aim to expand to 120+, allowing for better segmentation of domains and increased accuracy.


Thank you for your detailed answers! Good luck to us!

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Q&A Session with SafeDNS Experts, Part 3

In the third part of our Q&A session, we address our users’ queries and shed light on various aspects of the SafeDNS web filtering solution. From tackling ads on websites to the upcoming features, our team provides comprehensive answers to your concerns.

HOME


Q:
I have started using your solution and have configured the router, and it is working well. I’m curious if I can apply rules individually to other devices connected to the router. Specifically, I’d like to allow access to one of the blocked sites on my computer while keeping it restricted on my child’s device.

 

A: We have a solution involving the Agent app for your case. You can install the SafeDNS Agent on each device. This way devices can have different filtering policies at the same time since the Agent can work together with the router setup. Our Agent supports Windows, Linux, and Android. Here are links to the Agent setup guides: Windows, Android.


Q:
Is there a way to block ads on websites? AdGuard DNS, for instance, blocks them, do you offer this type of feature?

 

A: Sure. You just need to block the Online Ads category on your dashboard in case there is a need to avoid ads.


Q:
My family uses FireFox’s solution for DoH. I need to know if you have a workaround to determine if your service is worth using.

 

A: Currently, the SafeDNS service does not support DNS over HTTPS feature. Development of this feature is in progress, and it will be released in the 1st quarter of 2024, so stay tuned for news and updates!

BUSINESS


Q:
We have been looking for a URL categorization service. For instance, querying google.com would return the search engine category. Is this a service you offer?

 

A: SafeDNS has a full-fledged categorization database and offers 2 ways of working with it: Categorization API and Categorization SDK.

Categorization API is a tool for obtaining a category from the cloud: there is no need for any resources for storing and operating the database. With the database being refreshed every 24 hours, Categorization API ensures that users have the most up-to-date information at their disposal.

Categorization SDK is an offline option, granting quick and convenient access without the need for a constant internet connection. Categorization SDK offers an increased network bandwidth, its processing speed is 70,000 requests per second.

Here is the article that provides detailed information on our categorization database.


Q:
Does your solution work with dynamic IP addresses?

 

A: Let’s put it this way: we offer 2 features – DynDNS and DDclient. Both are suitable in case you have a dynamic IP address but your router does not have a Dynamic DNS feature. The difference is only in the way of working. With DDclient, you download it and within the installed client DNS is to be configured, while DynDNS makes your IP automatically update using a third-party service (for example NoIP).

Here are the links to installation guides: DDclient and DynDNS (scroll down to the DynDNS part).


Q:
What can SafeDNS offer as an on-top solution for outgoing client browsing and blocking access to unwanted top-level domains?

 

A: You can block any top-level domains (TLDs) adding them to Denylist on the Dashboard.


Q:
Does your service support the classification of URLs similar to Webroot? For example, I can query fanduel.com and get back a classification of “Gambling”.

 

A: Sure, you can use our domain check feature here. 

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Cybersecurity Horizon: Trends for 2024

As we step into the realm of 2024, it is paramount to navigate the unfolding cybersecurity landscape, understanding the emerging trends that will shape the digital defense strategies of both organizations and individuals in the months ahead. This article provides an overview of the key cybersecurity trends that everyone should be mindful of in 2024.

#1 Artificial Intelligence (AI) and Machine Learning (ML) in Cyber Attacks

The widespread use of Artificial Intelligence (AI) and Machine Learning (ML) by cyber attackers represents a substantial shift in the cybersecurity paradigm. These technologies empower malicious actors to craft more adaptive and nuanced threats, challenging the effectiveness of traditional cyber security measures.

In response, cybersecurity professionals are harnessing the power of AI for defensive purposes. The emphasis lies in developing advanced threat detection and prevention engines that leverage machine learning algorithms to identify anomalies, predict potential insider threats, and automate responses. This proactive approach aims to outmaneuver cybercriminals by staying ahead of the evolving tactics they employ.

As the deployment of AI in the cybersecurity sector matures, it brings forth not only opportunities but also ethical considerations. The industry is grappling with issues such as bias in AI algorithms, the explainability of AI-driven decisions, and the potential misuse of AI for offensive purposes. Addressing these challenges is integral to ensuring the responsible and effective integration of AI into cybersecurity practices.

#2 Credential Theft Through Phishing

The evolution of work models and digital data, driven by the remote and hybrid workforce trends, has led to a significant uptick in cyberattacks targeting user passwords and credentials. Credential theft and data breaches, particularly through phishing, have become an unfortunate reality in our digital landscape. To counteract this trend, organizations must fortify their defenses with robust security measures.

Implementing a stricter password policy, advocating for the use of password managers, and enabling multi-factor authentication wherever possible are essential steps in safeguarding against credential theft. Moreover, protecting privileged accounts through access control protocols and fostering employee education on cyber threats are crucial components of a comprehensive defense strategy. Content filtering solutions that prevent users from clicking on untrusted links or being directed to malicious resources add an extra layer of protection against the insidious threat of credential and identity theft.

#3 Zero-Trust Architecture

The concept of Zero-Trust Architecture has gained significant popularity, challenging the conventional security model that relies on perimeter-based defenses. In a Zero Trust environment, trust is never assumed, and everyone attempting to gain access to resources must undergo verification, irrespective of their location or network connection.

Organizations are increasingly embracing Zero-Trust principles to enhance their security posture. This involves continuous verification, least-privilege access, and dynamic access control. By implementing stricter access policies, enterprises aim to minimize the risk of unauthorized access and lateral movement within networks, providing a more resilient defense against sophisticated cyber threats.

The adoption of Zero-Trust Architecture also requires a cultural shift within organizations. It necessitates a move from the traditional mindset of trusting entities within the network perimeter to a more vigilant approach where trust is established through continuous verification. This cultural shift is often as crucial as the technological aspects of implementing a Zero-Trust framework.

#4 Cloud Security Enhancements

As organizations continue to migrate to cloud environments, the focus on strengthening cloud security measures becomes paramount. Cloud services offer unparalleled flexibility and scalability, but they also present new challenges in terms of securing sensitive data stored and processed in the cloud.

Ensuring data integrity and confidentiality remains a top priority in cloud environments. Consequently, cloud security solutions are undergoing continuous enhancements to provide robust threat detection, encryption, and comprehensive access control. These measures are essential for safeguarding sensitive information, securing digital transactions, preventing unauthorized access, and mitigating the risks associated with cloud-based operations.

The evolution of cloud security also involves addressing concerns related to shared security infrastructure and responsibility models. While cloud service providers are responsible for the security of the cloud infrastructure, organizations must actively manage the security of their data and applications within the cloud. Understanding and implementing shared responsibility best practices are crucial for establishing a resilient and secure cloud environment.

#5 Internet of Things (IoT) Security Concerns

The proliferation of Internet of Things (IoT) devices presents a unique set of cybersecurity challenges. Insecure IoT devices can serve as potential entry points for cyberattacks, creating vulnerabilities within interconnected networks. The increasing number and variety of IoT devices further amplify security challenges and the complexity of securing these interconnected ecosystems.

Cybersecurity professionals are intensifying their efforts to enhance the security of IoT and mobile devices. This includes implementing strong authentication mechanisms, robust encryption protocols, and continuous monitoring to detect and mitigate potential IoT-related cyber threats. As the number of IoT devices continues to grow, the need for proactive security measures becomes increasingly apparent.

The evolving landscape of IoT security also demands collaboration among manufacturers, developers, and regulatory bodies. Establishing industry-wide standards and best practices for IoT security is essential to creating a more secure and resilient IoT ecosystem. Additionally, end-users play a crucial role in IoT security by ensuring that devices are regularly updated, configured securely, and integrated into networks with careful consideration for potential security risks.

#6 User Education and Awareness

Human error remains a significant factor in cybersecurity incidents, emphasizing the need for ongoing educational initiatives within organizations. Cybersecurity training for employees is not a one-time endeavor but a continuous process that evolves alongside emerging threats and technologies.

Educational efforts should focus on raising awareness about phishing attacks, promoting secure password practices, and instilling general cybersecurity hygiene. A well-informed user base serves as a critical line of defense against social engineering attacks and unintentional security lapses. Simulated phishing exercises, interactive training modules, and regular updates on the latest cyber threats contribute to creating a resilient and security-conscious organizational culture.

Moreover, organizations must foster a sense of responsibility among employees regarding their role in cybersecurity. Empowering individuals to recognize and report potential security incidents, emphasizing the importance of adhering to security policies, and promoting a culture of accountability contribute to building a robust human firewall against cyber threats.

#7 Collaborative Threat Intelligence

The landscape of cyber threats is increasingly interconnected, necessitating the need for collaborative efforts in sharing threat intelligence. Attackers employ cooperative strategies, and defenders must adopt a similar approach to stay ahead of evolving threats. Collaborative efforts significantly enhance cybersecurity measures and the collective ability to anticipate, detect, and respond to cyber threats effectively.

Information-sharing initiatives and partnerships are on the rise to facilitate the exchange of threat intelligence. Sharing insights about emerging threats, attack techniques, and vulnerabilities enables organizations to fortify their defenses proactively. Collaborative threat intelligence also plays a crucial role in the attribution of cyberattacks, aiding in the identification and apprehension of threat actors.

The collaborative approach to threat intelligence extends beyond organizational boundaries. Public-private partnerships, information-sharing platforms, and industry-specific alliances contribute to a more comprehensive and responsive cybersecurity ecosystem. As the cybersecurity community acknowledges the interconnected nature of threats, collaboration has become an integral component of a robust defense strategy.

In conclusion, the outlined trends underscore the critical importance of advanced technology, ongoing education, and collaborative efforts in navigating the dynamic landscape of cybersecurity in 2024. By staying informed about cybersecurity trends, embracing cutting-edge solutions, and fostering a culture of cybersecurity awareness, organizations and individuals can collectively strengthen their defenses and confidently confront the challenges of the digital age. As we live in a fast-paced digital reality, the proactive adoption of these trends will be instrumental in building a resilient defense against emerging cyber threats.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

The Cybercrime Season

As the festive lights begin to twinkle and the holiday season approaches, there is a not-so-jolly phenomenon lurking in the digital shadows: the annual boom in cybercrime. The 2022 holiday season witnessed an alarming 550% increase in unique threats, painting a concerning picture of the cyber threatscape.  Cybercriminals around the world are capitalizing on the holiday rush, leaving a trail of financial losses, fraud and compromised cybersecurity in their wake.

Counting the Cost

The financial loss from cybercrime during the holidays is staggering. In the UK alone, shoppers lost a jaw-dropping £10.6 million ($13 million) during the 2022 festive season. Norton’s 2022 findings reveal that about one in three adults (34%) in the U.S. are taking more risks with online shopping as the holidays draw near, echoing a global trend where 32% of adults admit that they are more lax about online security during the festive season.

Why Cyber Attacks Surge During the Holiday Season

Festive Mood: The holiday season brings a range of emotions, from joy to stress. People may be more susceptible to cyber threats when they are distracted or emotionally charged, making them an easy target for phishing attacks.

Holiday Shopping Season: The holiday season sees a significant increase in online shopping as people search for the perfect gifts. Cybercriminals are capitalizing on this surge using tactics such as creating fake online stores, phishing emails, and malicious links.

Travels & Public Networks: With many people traveling during the holidays, the use of unsecured networks and devices has become prevalent. Cybercriminals exploit vulnerabilities in public Wi-Fi, compromising the security of those transmitting sensitive information while on the go.

Holiday Edition Scams: Scammers, hackers, and criminals are taking advantage of the goodwill surrounding the holidays by launching fake charity websites or gift cards and fraudulent travel offers to exploit people’s generosity and trust.

Social Media Sharing: Holiday travels or family celebrations are often shared on social media. Cybercriminals may use this information to craft targeted attacks, such as phishing attempts or account takeover schemes.

Most Common Types of Holiday Season Attacks


Phishing:

Cybercriminals are sending deceptive emails, messages, ads or links designed to look like holiday communications, impersonating legitimate entities to trick users into disclosing sensitive information.

Ransomware:

Companies face increased vulnerability to ransomware attacks during the holiday season. The need to maintain uninterrupted operations and secure them during the busy season often makes companies more willing to pay the ransom as the potential loss of valuable data and the risk of operational disruptions become increasingly untenable.

DDoS Attacks:

Distributed Denial of Service attacks surge, targeting sites, organizations and online services to overwhelm them and disrupt their normal functioning. This leads to frustration among both employees and customers and causes a significant impact on both revenue and productivity.

Account Takeover (ATO):

During the holiday season, many factors cause people to pay less attention to their digital hygiene. This helps cybercriminals gain unauthorized access to user accounts by exploiting compromised credentials for various malicious activities.

 

Recommendations to Reduce Cybercrime Risks

  • Stick to well-known and reputable online retailers to minimize the risk of consumers falling victim to fake websites.
  • Enable two-factor authentication (2FA) whenever possible to protect your accounts from unauthorized access.
  • Regularly update antivirus and security software to stay protected against the latest threats.
  • Avoid entering sensitive information anywhere when using public Wi-Fi, especially when traveling.
  • Before making donations or taking advantage of holiday deals, verify the legitimacy of the company on the websites and offers to prevent falling for scams.
  • Proactively safeguard yourself against malicious websites, phishing attempts, and harmful content using web filtering that blocks access to dangerous resources and provides one more layer of security.
  • Educate yourself and stay informed about common cyber threats and scams to recognize and avoid potential risks.

By understanding the reasons behind the increase in cyber attacks, recognizing specific threats, and implementing recommended security measures, you can protect yourselves from the Grinches of the cyber world.

Let’s celebrate the holidays with joy, warmth, and a commitment to protecting ourselves and our digital cheer.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

Wishing You a Joyous Season and a Prosperous New Year!

As we wrap up another incredible year, we want to take a moment to express sincere gratitude to all our сustomers and followers. Your trust and support have been the driving force behind our success, and for that, we are truly thankful.

May 2024 be a year of growth, success, and new opportunities for you and your loved ones. 

At SafeDNS, we are committed to continuing our journey of innovation and excellence, providing you with cutting-edge cybersecurity solutions to keep you safe in the digital world. Your safety and security are our top priorities, and we look forward to serving you with even greater dedication in the coming year.

Thank you for being an integral part of the SafeDNS family. We wish you a Merry Christmas, a Happy New Year, and a holiday season filled with love, laughter, and cherished memories.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

HIPAA Compliance Guide

Nowadays healthcare organizations must not only comply with strict regulations but also implement robust security measures to protect sensitive information. One such important aspect is Health Insurance Portability and Accountability Act (HIPAA) compliance.

The Significance of HIPAA Compliance


HIPAA is a United States federal law enacted in 1996 that establishes privacy and security standards for protecting medical information.

The primary purpose of HIPAA is to ensure the confidentiality, integrity, and availability of patients’ protected health information (PHI) created, maintained, processed, transmitted, or received electronically. PHI covers eighteen kinds of data including names, geographic information, phone and fax numbers, email addresses, social security and medical record numbers, biometric identifiers, and any other unique identifying number, code or characteristic, etc.

Organizations Subject to HIPAA


HIPAA applies to Covered Entities including healthcare providers (hospitals, clinics, doctors, psychologists, dentists, chiropractors, nursing homes, pharmacies, and home health agencies), health plans (health insurance companies, health maintenance organizations, government programs paying for healthcare, and military and veterans’ health programs), healthcare clearinghouses (organizations transforming nonstandard health information into standardized formats, as per the guidelines set by the HIPAA administrative simplification regulations). Also, HIPAA expands to Business Associates, performing services for Covered Entities involving the use or disclosure of PHI, and contractors providing services to Business Associates.

Teaching organizations providing medical services to both students and the public are qualified as “Hybrid Entities”. In this case, students’ health information is subject to FERPA, and the public’s health information is protected by the HIPAA Privacy and Security Rules.

HIPAA does not require specific technologies for protecting health information. However, implementing a web filter can greatly enhance security and help in complying with the act.

Web Filtering for HIPAA Compliance

Today the majority of healthcare organizations rely heavily on digital platforms for communication, research, and patient care. However, this increased connectivity also brings the risks of cybersecurity threats, potentially compromising the confidentiality and integrity of PHI. Here’s where web filtering steps in as an important component of HIPAA compliance.

  1. Blocking Malicious Content: The internet is full of malicious content, and healthcare organizations must shield their networks from potential threats. Web filtering capabilities extend to blocking websites hosting malware, ensuring a secure online environment for accessing patient records and other sensitive information.
  2. Mitigating Phishing Threats: Phishing attacks remain a prevalent threat to healthcare data security. Quality web filtering services employ advanced threat intelligence to identify and block phishing websites, reducing the risk of employees falling victim to schemes aiming to obtain PHI.
  3. Bandwidth & Productivity Control: Web filtering services allow healthcare organizations to set filtering policies that restrict access to non-work-related websites, ensuring that employees remain focused on their tasks. This enhances productivity, reduces the risk of accidental data breaches resulting from distractions and bandwidth wasting so that all employees can enjoy fast Internet.
  4. Detailed Reports: Modern solutions provide admins with detailed reports on users’ online preferences which allows organizations to make rational decisions on further restricting access to the network.
  5. Easy Scheduling: A feature that is provided by rare web filtering services (SafeDNS among them) is scheduling. This allows filtering to be tailored to staff schedules and needs.

The digital transformation in healthcare comes with great benefits but also introduces security challenges. HIPAA compliance is non-negotiable, and web filtering emerges as a robust solution to address cybersecurity concerns. By leveraging web content filtering, healthcare organizations can not only meet HIPAA requirements but also fortify their defenses against evolving threats.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.