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Private cloud vs. public cloud: pros, cons, and which is right for your business?

Summary: The article explains private, public, and hybrid cloud environments, their pros and cons, and how NordLayer secures these models for performance and protection.

Cloud computing is changing how businesses of all sizes manage IT resources, making it more scalable and flexible. However, as companies embrace the cloud, they face an important decision: which type of cloud is right for them?

Whether it’s a public cloud, a private cloud, or a hybrid cloud, each option has its benefits, challenges, and ideal use cases. Choosing the right cloud model isn’t just about cost—it’s about matching the cloud environment to your specific needs in terms of security, performance, and control.

This guide will help you understand the differences between different cloud models. We’ll also look at how cloud security tools like NordLayer can keep your environment safe, whether using a private cloud, public cloud, or a combination of both.

Overview of cloud computing

Cloud computing refers to delivering computing resources—such as storage, processing, and applications—over the internet. Organizations use cloud services instead of physical servers for flexibility, scalability, and cost savings.

Choosing the right cloud service provider and model is vital for businesses and private and public clouds. It impacts operational efficiency and security. To dive deeper into securing your cloud environment, explore this guide to cloud security.

What is a private cloud?

A private cloud is a computing environment dedicated only to a single organization. Managed either on-premises or by a third-party cloud service provider, private clouds are ideal for businesses that need high levels of security and control.

How a private cloud works

Private cloud environments use dedicated infrastructure, either hosted in an on-site data center or operated by a cloud provider. This setup ensures greater control over data and resources.

Benefits of private cloud

When it comes to security, compliance, and customization, private clouds provide businesses with a tailored solution designed to meet their specific needs:

Enhanced security and compliance. Organizations have full control over their private cloud environment, making it easier to meet regulatory requirements.
Customizable solutions. A private cloud can be tailored to meet specific business needs.
Stable performance. Dedicated infrastructure ensures uninterrupted operations, free from resource-sharing issues common in public clouds.

Private clouds are an ideal choice for organizations with advanced security needs because they offer tailored solutions and complete control over data.

Private cloud disadvantages

Although a private cloud can be a secure and reliable solution, it does require a considerable investment in both infrastructure and ongoing management:

High costs: Building and maintaining a private cloud requires a significant investment and ongoing expenses
Complex management: Managing a private cloud infrastructure often demands advanced IT expertise
Scalability challenges: Scaling a private cloud typically involves buying additional hardware, which can slow things down

For companies that prioritize scalability and ease of use, the limitations of private clouds may outweigh their benefits, especially when compared to public cloud solutions.

Use cases

Private cloud environments are ideal for businesses that need strict security, regulatory compliance, and full control over their infrastructure. For example, healthcare organizations rely on private clouds to manage sensitive patient data while complying with regulations like HIPAA. These systems ensure that data is securely stored and accessible only to authorized personnel.

Similarly, financial institutions benefit from private clouds by securely handling sensitive customer information and large transactions, meeting compliance standards such as GDPR or PCI DSS. Enterprises requiring tailored workflows or proprietary applications also choose private clouds because they can be customized. Additionally, private clouds are great for high-performance computing (HPC) tasks, such as scientific simulations or complex analytics, offering consistent and reliable performance.

What is a public cloud?

A public cloud environment is a cloud service shared among multiple organizations. Providers like AWS, Microsoft Azure, and Google Cloud offer public cloud environments on a pay-as-you-go or subscription basis.

How a public cloud works

A public cloud is hosted on the cloud provider’s infrastructure, where businesses can access shared resources over the internet. This model allows companies to pay only for the resources they use, providing a flexible and cost-effective solution.

Benefits of public cloud

A public cloud offers several key advantages for businesses:

Affordability. Public clouds have no upfront infrastructure costs, making them accessible for businesses of all sizes.
Scalability. Resources can be scaled quickly to match changing business needs.
Ease of use. Managed by the cloud provider, public clouds require minimal setup or maintenance.

Public cloud disadvantages

While a public cloud offers significant benefits, there are some challenges to consider:

Security concerns: Data in a shared environment is potentially vulnerable to breaches
Performance variability: Sharing resources can slow down performance during peak usage
Limited customization: Public clouds usually can’t adapt to fit specific business needs

Use cases

Public clouds are a great fit for businesses seeking cost-effective scalability and ease of use. Startups and small businesses frequently adopt public clouds because they eliminate the need for upfront infrastructure investment, allowing them to scale resources as they grow. E-commerce platforms benefit from public clouds during peak shopping seasons, as the resources can quickly adjust to higher traffic without disrupting operations.

Public clouds are also popular among developers and tech firms. They offer flexible environments for testing and deploying applications without the overhead of physical servers. Media companies and streaming services use public clouds to distribute content globally, benefiting from their availability and robust delivery networks. Lastly, public clouds are ideal for disaster recovery and backup solutions, providing businesses with an affordable, off-site option to secure their data.

Private cloud vs. public cloud

When choosing between private and public clouds, consider factors like cost, scalability, and security. Here’s a quick comparison:

Virtual private cloud vs. private cloud: Key differences in short

There are many similar terms involved in cloud computing, and a Virtual Private Cloud (VPC) is one of them. A VPC is a secure, isolated section within a public cloud where businesses can run their workloads with additional layers of security offered by a cloud provider.

In contrast, a private cloud is a dedicated infrastructure just for one organization. This distinction influences how each is implemented and managed. To learn more about “What is VPC?” and VPC vs. VPN, explore VPC best practices to optimize its deployment for your organization’s needs.

Hybrid cloud: A middle ground?

A hybrid cloud service provider integrates private and public cloud environments, allowing businesses to use each model strategically.

Benefits of a hybrid cloud

A hybrid cloud seamlessly integrates private and public cloud environments, allowing businesses to use both models strategically.

Flexibility. Critical workloads can stay in the private cloud, while less sensitive tasks use public resources.
Cost efficiency. Hybrid clouds combine the cost savings of public clouds with the security of private ones.
Scalability. Businesses can easily scale their resources using public cloud services.

By adopting a hybrid cloud, businesses can balance performance, security, and cost-efficiency. It’s a way to adapt to evolving demands with greater agility.

Ideal scenarios

Hybrid clouds combine the strengths of public and private clouds, making them suitable for businesses with diverse operational needs. Organizations experiencing fluctuating workloads often benefit from hybrid clouds. They can use private resources for steady operations while accessing public resources to handle demand spikes.

Industries with strict compliance needs, such as healthcare and finance, often adopt hybrid models. In these models, sensitive data is secured in private clouds, while public clouds are used for broader applications like analytics. Companies transitioning to multi-cloud strategies use hybrid cloud setups as a stepping stone, enabling flexibility and resilience through redundancy.

Hybrid clouds also benefit global enterprises with distributed teams, as they provide low-latency access via local public cloud resources while safeguarding core operations in private infrastructure. Furthermore, businesses focused on innovation often develop in public clouds for cost efficiency and later deploy stable solutions in private clouds for reliability and security.

Which cloud model is right for your business?

Considerations based on business size

The size of your business plays a crucial role in determining the most suitable cloud model. Start-ups often benefit from public clouds due to their affordability and the ability to scale rapidly without significant upfront investments. Public clouds enable small businesses to launch and grow without the burden of managing physical infrastructure.

Medium-sized enterprises typically find hybrid clouds most suitable as they balance cost-effectiveness with enhanced security and performance. These organizations can use public cloud resources for routine workloads while securing sensitive data or strategic applications in private cloud environments.

For large corporations with complex operations, private clouds are often the ideal choice. These enterprises require high levels of security, control, and customization to meet their operational needs and regulatory requirements. A private cloud ensures a stable infrastructure for managing large volumes of data and proprietary applications.

Industry-specific needs

The choice of cloud model also depends on the industry and its specific requirements. For instance, industries like healthcare and finance must prioritize compliance with strict regulations such as HIPAA and PCI DSS. These industries typically rely on private or hybrid clouds to secure sensitive data and ensure compliance while benefiting from cloud computing’s scalability and flexibility.

Technology and media companies, on the other hand, often require a highly scalable and flexible environment to manage dynamic workloads and unpredictable traffic spikes. These businesses benefit from public clouds for their cost efficiency and rapid scalability or from hybrid clouds that combine the advantages of both models for enhanced reliability and customization.

Long-term goals

Businesses with long-term growth ambitions often lean towards hybrid or multi-cloud strategies to future-proof their operations. Hybrid clouds offer the flexibility to adjust resources as needed, allowing companies to adapt to market demands while maintaining cost efficiency. Multi-cloud strategies provide even greater flexibility by leveraging multiple cloud service providers. This approach helps businesses optimize performance, avoid vendor lock-in, and enhance system resilience.

By considering business size, industry-specific needs, and long-term goals, organizations can identify the cloud model that aligns with their operational priorities and growth path.

Similarities between private cloud and public cloud services

While private and public cloud services have distinct differences, they share several key principles that make them essential for modern cloud computing. These similarities highlight how both models address everyday business needs, offering flexibility, efficiency, and enhanced accessibility.

Virtualization: Both use virtualization to deliver cloud resources
Remote accessibility: Users can access resources from anywhere
Cost efficiency: Both models reduce costs compared to traditional IT
Data backup options: Enable reliable disaster recovery solutions
Cloud adoption trends: Both contribute to increased global cloud integration

Understanding these shared features shows why both types of clouds are widely adopted across industries. They support businesses in optimizing their IT strategies and advancing cloud migration efforts globally.

How NordLayer secures cloud environments

NordLayer offers comprehensive solutions for securing access to private, public, or hybrid cloud environments. NordLayer delivers tools to ensure safe access to VPCs, making public cloud adoption safer for businesses of all sizes.

Key NordLayer’s solutions

Zero Trust Network Access (ZTNA): Enforces strict access control for users and devices
Secure Remote Access: Provides secure connections between devices, wherever they are, ensuring smooth business operations.
Network Segmentation: Divides a network into zones for improved security and access control.

Whether you’re using a private or public cloud, safeguarding access to it is essential. Implement multilayered authentication methods to ensure that only authorized users and devices can access these environments.

Also, use Site-to-Site functionality to ensure employees access these environments only through Virtual Private Gateways, which ensure your remote connections are encrypted.

Enhance your security with robust ZTNA measures by setting access control rules with features like Cloud Firewall and Device Posture Security. Use multiple MFA options to double-check identities and enforce location-specific policies to strengthen overall protection.

Partner Program benefits

By joining NordLayer’s Partner Program, MSPs can offer these advanced solutions to their clients, enhancing their value proposition and increasing profitability.

Selecting the right cloud model can transform your operations. With added security provided by solutions like NordLayer, businesses can confidently embrace cloud services, ensuring performance and protection. Whether you opt for private clouds, public clouds, or a hybrid cloud, securing your cloud environment should always be a top priority.

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

JumpCloud ranked #1 solution in 75 Winter 2025 Grid Reports

edm e-newsletter 2025

Is Broadcom’s Acquisition of VMware Disrupting Your MSP Business? Explore VDI and DaaS alternatives for your Customers

I) Introduction: Navigating the Changing Landscape of Virtual Desktop Infrastructure

The IT industry is witnessing pivotal transformations with significant impacts on Managed Service Providers (MSPs), particularly those navigating the recent VMware acquisition by Broadcom. This development has injected a degree of uncertainty concerning future product roadmaps, support structures, and licensing costs. In this evolving scenario, MSPs require robust, flexible solutions that can adapt to these changes without disrupting client operations. Thinfinity presents itself as an exemplary partner, offering state-of-the-art Virtual Desktop Infrastructure (VDI) and Desktop-as-a-Service (DaaS) solutions. This article delves deep into how Thinfinity can support MSPs in transitioning from VMware solutions, adopting new VDI and DaaS strategies, and ultimately, enhancing their service offerings to meet modern business demands.

Learn more about transitioning from VMware solutions

Understanding the VMware Acquisition Impact

The acquisition of VMware by Broadcom has stirred anxieties among existing VMware customers and partners about potential escalations in costs and shifts in service dynamics. MSPs are particularly concerned about how these changes might affect their service delivery and client satisfaction. The situation necessitates a strategic pivot, prompting MSPs to explore reliable, cost-effective alternatives that align with long-term business objectives.

Thinfinity® as a Strategic Alternative

Thinfinity’s solutions are designed to address the needs of MSPs looking for stability and adaptability in their virtual desktop offerings. With comprehensive VDI and DaaS options, Thinfinity ensures that MSPs can provide their clients with seamless, secure, and efficient virtual desktop environments.

II) VDI vs. DaaS: Choosing the Right Solution

Virtual Desktop Infrastructure (VDI)

Thinfinity VDI solutions offer MSPs complete control over their desktop management and are ideal for those who require a high degree of customization and security. Key benefits include:

Customizable Security Measures:
Tailor security settings to meet specific client requirements.

Controlled Resource Allocation:
Manage resources efficiently to ensure optimal performance.

Cost Efficiency:
Although requiring an initial investment, VDI can be more economical over the long term for stable deployments.

Desktop-as-a-Service (DaaS)

Thinfinity Virtual Desktops solution is managed by Cybele Software, Inc, reducing the MSP’s burden of maintaining the infrastructure. This is particularly beneficial for MSPs that prefer to focus on scalability and flexibility without the complexities of direct infrastructure management. Advantages include:

Scalability:
Easily scale up or down based on client demand without significant capital expenditures.

Operational Expense Model:
Offers a pay-as-you-go model that is financially attractive for businesses looking to minimize upfront investments.

Reduced Operational Burden:
Outsourcing the management of virtual desktops to Thinfinity® allows MSPs to focus more on strategic initiatives.

Explore our guide on choosing between VDI and DaaS solutions

III) Strategic Deployment and Migration

Migration Strategies for VMware Users

MSPs managing VMware infrastructures must consider strategic migrations to ensure continuity and cost-efficiency. Thinfinity offers tools and expertise to facilitate this transition, enabling MSPs to migrate their existing VMware setups to Thinfinity’s VDI or DaaS platforms seamlessly. This transition is supported by:

Detailed Compatibility Assessments: Ensure that all client applications and workflows are compatible with Thinfinity solutions.
Customized Migration Plans: Develop tailored migration strategies that minimize downtime and disruption.
Cost Management and Analysis: Provide comprehensive analyses to highlight the long-term savings and ROI of switching to Thinfinity solutions.

Cost-Effective Licensing Models

Thinfinity’s licensing models are designed to be straightforward and cost-effective, aligning with the usage patterns of MSPs and their clients. These models allow for flexibility and scalability, which is especially crucial in a market where traditional VMware partners are experiencing significant price hikes.

IV) Conclusion: Positioning MSPs for Future Success

As MSPs navigate the complexities of a changing virtual desktop market, partnering with Thinfinity provides a pathway to enhanced stability, flexibility, and growth. Thinfinity’s VDI and DaaS solutions not only offer a reliable alternative to VMware but also equip MSPs with the tools to adapt to market demands swiftly. By choosing Thinfinity, MSPs can assure their clients of continuous, secure, and cost-effective virtual desktop services. We invite all MSPs, whether currently partnered with VMware, seeking new alternatives, or exploring the initial deployment of virtual desktop solutions, to discuss how Thinfinity can tailor its offerings to meet your specific needs.

To learn more about how Thinfinity can support your business and to schedule a consultation with our experts, please visit our website or contact us directly. Thinfinity is committed to being your trusted partner in navigating the future of virtual desktop infrastructure.

About Cybele Software Inc.
We help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what’s most important: expanding and evolving their business.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Cybele 2025

Top Alternative to Citrix Netscaler in 2024

Introduction

In the previous article of our series, we discussed how to reduce latency across multi-cloud deployments. If you missed it, you can catch up here. Today, we’re going to discuss a crucial topic: finding the top alternative to Citrix Netscaler in 2024. As you all know, Citrix has recently undergone significant changes in management and strategy, focusing on simplifying its product offerings. This shift has brought numerous concerns, including increased support overhead and a lack of support for medium and small customers. Additionally, changes in the licensing model have introduced extra costs for contract renewals, adding to the overall financial burden on organizations.

In this context, it’s essential to explore robust alternatives that can offer reliable performance, security, and cost efficiency. One such alternative is Thinfinity Workspace. This article will delve into why Thinfinity Workspace stands out as the top alternative to Citrix Netscaler in 2024.

Let’s get into the meat of this real quick. Imagine a bustling corporate environment where the IT infrastructure must support hundreds of employees accessing critical applications simultaneously. The performance and reliability of these applications can make or break productivity. This is where Thinfinity® Workspace steps in, offering a robust and flexible solution that addresses the unique challenges faced by large organizations. We’ll delve into the features and benefits of Thinfinity Workspace and see why it stands out as the top alternative to Citrix Netscaler in 2024.

Understanding Application Delivery Controllers (ADCs)

ADCs, or Application Delivery Controllers, play a pivotal role in managing, optimizing, and securing the delivery of applications across networks. They ensure that applications are delivered swiftly, securely, and efficiently to end-users, thus maintaining business continuity and enhancing user experience.

Definition and Core Functions of ADCs

An ADC is a device or software appliance positioned between the client and server to manage application traffic. ADCs perform essential functions such as load balancing, traffic optimization, and application acceleration. By distributing client requests across multiple servers, ADCs prevent any single server from becoming a bottleneck, thereby enhancing the performance and availability of applications. Think of an ADC as a traffic cop at a busy intersection, skillfully directing vehicles to different lanes to prevent congestion and ensure a smooth flow of traffic. Similarly, ADCs manage data traffic, directing it efficiently to maintain optimal performance.

The Role of ADCs in Modern IT Infrastructure

In the era of cloud computing and distributed applications, ADCs have become indispensable. They not only balance loads but also provide crucial security features such as SSL offloading, Web Application Firewall (WAF) capabilities, and DDoS protection. This comprehensive approach ensures that applications are not only fast but also secure from various cyber threats. Picture an ADC as a skilled conductor leading an orchestra, ensuring each instrument plays harmoniously and at the right time while also safeguarding the entire performance from disruptions. Similarly, ADCs efficiently guide data traffic while safeguarding it against cyber threats, maintaining the integrity and performance of applications.

Common Challenges Addressed by ADCs

Enterprises often grapple with issues like server overload, latency, and security vulnerabilities. ADCs mitigate these problems by intelligently managing traffic, accelerating application performance, and implementing security protocols to protect against attacks.

For example, we assisted an oil and gas company with a vast network of remote drilling sites across the United States and South America. These sites relied on real-time data for monitoring and decision-making but faced significant latency and security issues that were impacting their operational efficiency. By deploying an ADC, we were able to distribute the traffic load more evenly, reducing latency and ensuring that data was transmitted securely and promptly. This improvement enabled the company to make timely decisions, enhancing both safety and productivity. Common applications in the oil and gas industry that benefit from ADCs include Supervisory Control and Data Acquisition (SCADA) systems, Programmable Logic Controllers (PLCs), and Distributed Control Systems (DCS), all of which require efficient data transmission for optimal performance.

How do ADCs enhance application performance and security?

Continuing with our story, this new customer in the Oil and Gas Industry had been struggling with delayed data transmissions and frequent security breaches in their SCADA systems, which are crucial for real-time monitoring and control of field equipment. Implementing the ADC addressed these issues by providing advanced load balancing and traffic management, which significantly reduced latency and ensured uninterrupted data flow. The ADC’s security features, including SSL offloading and DDoS protection, fortified the company’s network against cyber threats, safeguarding sensitive operational data. As a result, the company experienced a marked improvement in operational efficiency, enabling faster response times to field conditions and more accurate decision-making processes. This case underscores how ADCs can resolve critical pain points in application delivery, leading to enhanced performance and security in complex industrial environments.

Thinfinity® Workspace ADC 2024

Thinfinity Workspace offers a cutting-edge approach to application delivery, combining robust performance, security features, and ease of use, making it a superior alternative to traditional ADCs like Citrix Netscaler.

Key Features of Thinfinity® Workspace as an ADC

Performance: Thinfinity Workspace optimizes application delivery with advanced load balancing and traffic management techniques. Its ability to handle high traffic volumes without compromising performance ensures that applications remain accessible and responsive, even during peak usage times.

Security: Thinfinity Workspace provides comprehensive security features, including SSL offloading, Web Application Firewall (WAF) capabilities, and DDoS protection. These features safeguard applications from cyber threats, ensuring data integrity and compliance with security standards.

User Experience: The user-friendly interface and seamless integration with existing IT infrastructure simplify the management of application delivery. Thinfinity Workspace enhances the user experience by providing intuitive controls and efficient workflows.

Cloud-Agnostic Architecture: Thinfinity Workspace’s cloud-agnostic architecture supports deployment across various cloud environments, including public, private, and hybrid clouds. This flexibility allows organizations to scale their infrastructure as needed, without being locked into a single vendor. The solution seamlessly integrates with existing cloud services and on-premises systems, ensuring a smooth transition and optimal performance across different platforms. Think of Thinfinity Workspace’s cloud-agnostic architecture as a versatile vehicle that can traverse any terrain, providing reliable performance regardless of the environment.

Explore further cloud-agnostic capabilities of Thinfinity Workspace $

Once again, in the case of this oil and gas company, Thinfinity Workspace significantly improved the performance of their SCADA systems. Before implementing Thinfinity, data bottlenecks during peak operation hours led to delayed decision-making and reduced efficiency. With Thinfinity’s advanced load balancing, the company saw a 40% reduction in latency and a marked increase in system responsiveness. This allowed engineers to make quicker, more informed decisions, directly enhancing operational productivity.

The company also benefited from Thinfinity’s robust security features. Previously, their SCADA systems were vulnerable to cyber-attacks, which posed significant risks to their operations. With Thinfinity’s SSL offloading and WAF capabilities, the company’s network security was greatly enhanced. There was a notable decrease in security incidents, giving the IT team confidence that their data was protected. This improvement not only safeguarded critical operational data but also ensured compliance with industry regulations.

The transition to Thinfinity Workspace was seamless for the oil and gas company. The IT staff found the interface intuitive and easy to navigate, which minimized the learning curve and allowed them to quickly leverage Thinfinity’s full capabilities. The integration with their existing systems was smooth, with minimal downtime during the transition. As a result, the company experienced an overall improvement in IT staff efficiency and user satisfaction, as the platform’s intuitive controls and efficient workflows made their daily operations more manageable and less time-consuming.

Thinfinity Workspace addresses common challenges with its advanced features, improving both performance and security while offering a superior user experience. This makes it a compelling alternative to Citrix Netscaler for enterprises looking to enhance their application delivery infrastructure.

Transparent Licensing Model Based on Concurrent Users

Cost Efficiency: Thinfinity Workspace offers a transparent licensing model based on concurrent users, eliminating hidden fees and unexpected costs. This model provides organizations with clear pricing, making it easier to budget and plan for IT expenditures.

Scalability: The licensing model supports scalability, allowing organizations to add or remove users as needed without incurring additional costs. This flexibility ensures that businesses can adapt to changing demands without financial strain.

Of course, our new customer greatly benefited from Thinfinity Workspace’s transparent licensing model. Prior to implementing Thinfinity, the company struggled with high costs and maintenance burdens associated with Citrix. Our licensing model provided clear, predictable pricing not only for their current needs but also for future growth. This reduced their total cost of ownership (TCO) by up to 65%, thanks to lower licensing prices and the absence of hidden costs for features like fault tolerance or high availability. Additionally, the scalable licensing allowed the company to adjust user counts as needed without incurring extra costs, offering previously unattainable financial flexibility. This transparent and cost-effective approach empowered the company to better manage their IT budget and invest in other critical areas, ultimately enhancing their overall operational efficiency and financial health.

Thinfinity® Workspace vs. Citrix Netscaler

Before we conclude, let’s take a moment to compare Thinfinity Workspace with Citrix Netscaler across several key areas. This comprehensive table will help you make an informed decision by highlighting the strengths and differences between these two solutions.

This will ensure you have all the necessary information to understand why Thinfinity Workspace is an excellent alternative for your application delivery needs.

Conclusion

As we’ve explored today, finding a robust alternative to Citrix Netscaler is crucial, especially in light of recent changes at Citrix. These changes have led to increased support overhead, less support for medium and small customers, and additional costs due to new licensing models. Such developments have intensified the financial burden on organizations relying on Citrix for their application delivery needs.

Thinfinity Workspace shows up as a top contender to replace Citrix Netscaler, offering several compelling advantages. Its advanced features ensure optimal application performance, while the cloud-agnostic architecture provides flexibility across various environments. Furthermore, Thinfinity Workspace’s transparent licensing model alleviates financial uncertainties, making it a cost-effective solution for enterprises of all sizes.

For CIOs, CTOs, and CISOs, transitioning to Thinfinity Workspace is more than just a technical upgrade; it’s a strategic decision that can enhance operational efficiency and provide a competitive edge. The benefits of improved application performance, enhanced security, and significant cost savings make Thinfinity Workspace an excellent choice in the evolving digital landscape.

Now is the opportune time to explore Thinfinity Workspace’s capabilities fully and consider how it can meet your organization’s unique application delivery requirements, positioning you for success in 2024 and beyond.

About Cybele Software Inc.
We help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what’s most important: expanding and evolving their business.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Cybele 2025

The Role of ITSM in Cybersecurity Incident Response

IT service management (ITSM) plays a crucial role in any business, ensuring IT operations are efficient and well-coordinated, but its impact extends beyond that to everything related to cybersecurity incident response.

In concrete terms, it does this by reducing response times, facilitating communication, and improving coordination during an incident.

But it’s not just about “curing”; ITSM also allows for prevention, solving problems before they arise.

ITSM and cybersecurity are crucial and delicate topics that we will focus on in the rest of the article.

How ITSM Improves Cybersecurity Incident Management

The role of ITSM in incident detection and response

ITSM systems can support structured management of cybersecurity incidents, starting from the detection processes. A response is then triggered, often in an automated manner.

Solutions like EV Observe offer continuous monitoring, enabling you to detect incidents and initiate corrective actions as quickly as possible.

ITSM workflows with cybersecurity needs

By leveraging ITSM, you can standardize your IT workflows to make them consistent with your IT security practices. These practices are constantly evolving; here’s another key point: good ITSM systems ensure no vulnerabilities are introduced during system changes and updates.

Reducing response time through ITSM frameworks

Here, we touch on another crucial aspect we have mentioned since the introduction.

Adopting an ITSM framework for incident management can significantly reduce response times in the event of incidents or cyberattacks. It can do so through predefined and automated processes of prioritization and escalation.

In this regard, automation tools, such as those offered by EV Reach, manage security tickets in real time, improving the response’s overall effectiveness.

ITSM Features That Strengthen Cybersecurity

Incident tracking and compliance documentation

It’s not just about detecting and fixing errors. One of the most important aspects of ITSM is the ability to track and document each phase of incident management, a key factor when it comes to cybersecurity. Detailed recording of activities allows compliance with regulations (for example, GDPR) and provides valuable information to prevent future incidents, triggering a continuous improvement mechanism.

Root cause analysis and response coordination

Still on the subject of continuous improvement: after an incident, it is essential to conduct a thorough analysis to identify the causes and prevent similar events from happening in the future. ITSM also facilitates this process through workflows structured around this objective.

In this way, the coordination of the response becomes increasingly efficient. It’s a bit like what happens in all immune systems.

Automated workflows and reduction of human errors

Automation is one of the most powerful weapons in the fight against cyberattacks. In this way, efficiency soars and the risk of human errors tends toward zero.

ITSM Metrics and KPIs for Incident Response

KPIs for cybersecurity in ITSM

Measuring the effectiveness of your security incident response is critical to continuously improving your business protection.

There are several relevant KPIs, and they depend on the type of company. Among these, the most important and valid for everyone are as follows:

The mean time to detect incidents (MTTD).
The mean time to resolution (MTTR).
The number of incidents resolved without escalation.

ITSM metrics to optimize incident response strategies

At this point, it is a matter of taking a further step: collecting data from ITSM allows you to continuously optimize response strategies; we have seen it. It is always a question of quantity of information but also of quality and depth.

Last but not least, IT teams must easily read this data.

Solutions like EV Reach and EV Service Manager offer intuitive, customizable dashboards that allow IT managers to visualize incident trends and make informed decisions to prevent future attacks.

Continuous improvement through incident data analysis

We have reiterated in several passages above that the information collected during incident management is fundamental for improving security processes.

Using historical incident data, organizations can implement timely fixes and improve their defenses in the short, medium, and long term. ITSM is at the heart of this process, as it ensures all information is stored and used to optimize response plans.

Best Practices for Implementing ITSM in Cybersecurity Incident Response

ITSM processes with security policies

Processes must be aligned with the company’s security policies for ITSM to effectively support cybersecurity.

This means clearly defining roles and responsibilities, standardizing response procedures, and ensuring all teams have access to the same information and tools. All this must occur in a dynamic manner since these policies can (and must) be constantly updated.

ITSM team training for security incident management

Automation is important, but it is of little use if it is not supported by attentive and well-trained staff. In other words, companies must invest in the continuous training of their IT teams to be prepared to face ever-evolving threats through ever-evolving tools.

Leveraging automation in ITSM for faster incident resolution

As we have reiterated, speed is a decisive factor in managing cybersecurity incidents.

Attention must always be at its maximum, 24 hours a day, seven days a week. The human factor alone cannot guarantee this type of attention. By automating many repetitive tasks, you can ensure fast and accurate incident responses.

Collaboration between ITSM and cybersecurity teams

ITSM systems can serve as a hub for communication and coordination during a security incident. Collaboration between ITSM and cybersecurity teams enables a more coordinated response based on relevant information shared in real time.

ITSM is a central hub for communication and coordination

We have discussed collaboration and coordination between teams as the key to timely incident resolution. However, such a response cannot be achieved without efficient centralization of processes.

Tools like EV Service Manager offer an integrated platform that centralizes communications. This ensures that all teams involved have access to the same information and that decisions are made quickly and with full knowledge of the facts.

Challenges and Solutions in Integrating ITSM for Cybersecurity

Breaking down organizational silos for incident management

One of the main obstacles to effectively integrating ITSM into cybersecurity processes is the presence of organizational silos or inefficient barriers between one sector and another. Instead, it is important to foster a culture of collaboration in which various teams share knowledge and resources to ensure a timely and coordinated response.

ITSM flexibility to address evolving threats

Cybersecurity threats are constantly evolving, and ITSM must be flexible enough to adapt. This is another reason to rely on solutions and platforms that allow you to easily update workflows and adapt to new needs, keeping your business security up to date.

Cross-functional incident management with ITSM

Integrating ITSM with other business functions, such as vulnerability management and compliance monitoring, can significantly improve cross-functional incident management. This is a direct consequence of what we highlighted earlier about ITSM’s role as a facilitator of communication and collaboration between departments.

Conclusion: The Future of ITSM in Cybersecurity Incident Response

In an increasingly digital business, it is normal for cyber threats and incidents to multiply. Consequently, we will increasingly need efficient, easy-to-use, continuously updated tools.

ITSM systems will be increasingly crucial in cybersecurity management, especially as advanced technologies such as artificial intelligence and automation are integrated.

FAQs

What are the main benefits of ITSM in cybersecurity incident management?

Improved team coordination, reduced response times, and compliance assurances through incident documentation and tracking.

How can automation improve security incident response?

By enabling you to detect, classify, and respond to incidents faster and more efficiently, reducing human error and improving resolution speed.

What are the main challenges in integrating ITSM with cybersecurity?

Overcoming the inefficiencies of organizational silos and aiming for ever greater flexibility to address emerging threats.

About EasyVista
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

EasyVista 2025

Lessons Learned from My First Cybersecurity Incident

Key Takeaways from My Experience

Preparation is Power: Having an Incident Response (IR) playbook is a game-changer during a crisis.
Customer-Centric Thinking: Detecting and addressing customer data impact should always be the first priority.
Collaboration and Communication Matter: Transparent communication and teamwork are essential for navigating an incident effectively.

Looking back at my career, one defining moment stands out—my first cybersecurity incident. It was chaotic, terrifying, and overwhelming. For a moment, I truly believed my career might be over. But it wasn’t. That experience, as daunting as it was, taught me lessons that shaped me into the professional I am today.

Here are my key takeaways from that intense and transformative experience.

1. Have an Incident Response Playbook

If there’s one thing I’ve learned, it’s that preparation makes all the difference. When a cyber incident strikes, panic is a natural reaction. But panic doesn’t help you manage the situation—having an Incident Response (IR) playbook does.

In my case, the IR playbook was like a lighthouse in the storm. It laid out a roadmap with predefined steps, clear roles, and specific actions. Knowing who to call and what to prioritize helped me focus on resolving the issue instead of being consumed by the chaos.

This experience taught me the importance of creating a well-thought-out plan for handling emergencies. It’s a safety net that allows you to act with clarity when everything else feels uncertain.

2. Detecting Customer Data Impact is Crucial

Amid the crisis, my first thought was: What does this mean for our customers? Determining whether customer data had been accessed or compromised was my top priority. Understanding the scope of the breach was essential to plan our response and communicate effectively.

This isn’t just a technical necessity—it’s a personal and professional responsibility. Knowing that your actions directly impact the trust people place in you can feel heavy, but it’s also empowering. It keeps you focused on doing what’s right, even in high-stakes situations.

3. Communication and Collaboration are Key

One of the biggest surprises during my first incident was realizing how much of the response depended on teamwork and communication. Handling a cyber event isn’t just about technical expertise; it’s about how well you can coordinate across teams and communicate with leadership.

I learned to work closely with IT, legal, PR, and customer service teams to form a cohesive response. Being transparent with management about what we knew—and didn’t know—was crucial in maintaining trust and enabling informed decision-making.

This experience taught me that effective communication is as important as technical skills during a crisis. It fosters trust and ensures everyone is aligned and working toward a shared goal.

4. Growth Comes from Post-Incident Reflection

Once the incident was under control, I knew the work wasn’t over. I took time to review what had happened, how we had handled it, and where we could improve.

The post-incident analysis was invaluable—it helped me refine my approach, improve our systems, and build stronger defenses. For me, this was a moment of growth. It was a reminder that every crisis, no matter how overwhelming, can teach us something valuable if we’re willing to learn.

5. Mental Resilience is Just as Important

Perhaps the most unexpected lesson was the importance of mental resilience. Dealing with a cybersecurity incident is exhausting, both mentally and emotionally. It’s easy to feel overwhelmed, but I learned the value of staying calm and composed under pressure.

Seeking support from peers and mentors helped me navigate the crisis without burning out. Over time, I’ve come to see resilience as a skill—one that grows with every challenge you face.

Final Thoughts

My first cybersecurity incident was a trial by fire, but it also became a defining moment in my career. It taught me the importance of preparation, the power of collaboration, and the need to put customers first.

Today, as the CISO of Guardz, I draw on these lessons every day. At Guardz, we work hand-in-hand with MSPs and their teams to provide the tools and guidance they need to secure small businesses. It’s a responsibility we take seriously, knowing that MSPs are often the first—and sometimes only—line of defense for their clients.

Ultimately, MSPs are entrusted with the security of many small businesses and, by extension, the livelihoods and trust of countless individuals. It’s a tremendous responsibility but also a shared mission we’re proud to support. Cybersecurity is rarely easy, but it’s always meaningful. Every challenge, every incident, and every lesson makes us stronger and better prepared to protect what matters most.

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Guardz 2025

How ESM Transforms IT Departments into Service-Centric Organizations

With enterprise service management (ESM), you can digitize your internal processes, streamline incoming request management, automate tasks, relieve pressure on your service desk, and perform lengthy, low-value-added processes efficiently while improving the user experience.

In essence, by adopting ESM tools, you apply IT service management (ITSM) best practices to your entire organization, not just the IT department.

On the other hand, any company that wants to remain competitive today can do nothing but commit itself to increasing the quality of its services, both internal (e.g., the activities of employees) and external (the end customer).

This commitment requires a transformation of IT departments, which must emerge from traditional isolation to become integrated and service-oriented organizations.

Enterprise service management is a crucial enabler of this transformation.

How IT Departments Are Changing: From Cost Centers to Strategic Partners

The need to integrate digital tools into every part of the business demonstrates that the isolation we have mentioned is an inefficient and uneconomical strategy.

Today, IT departments can achieve business results and generate value and can no longer be considered mere technical support functions.

Traditional IT departments focus on infrastructure management, system maintenance, and network security. They are reactive—responding to issues as they arise—and have limited interaction with other business units as they operate in silos. Their perception of being cost centers rather than strategic partners limits their ability to influence broader business goals.

Therefore, the traditional approach produces inefficiencies: isolated systems and processes cause delays and prevent the provision of consistent services.

The choice to equip oneself with ESM solutions helps to overcome the role typically assigned to IT departments, moving toward the adoption of a holistic approach that aligns with the broader organizational strategy.

What Does Service-Centric Mean?

By now, we should have realized that an organization’s true digital transformation is not just about expanding ITSM best practices.

For transformation to happen, processes must be standardized and unified, and services provided to users must be interconnected. Old ITSM tools are not suited to such flexible and customer-centric deployments; they are expensive and complex to extend to the rest of the company.

The development of more agile cloud-based tools is changing things for the better. Modern ESM software has become much faster to deploy, manage, and maintain. This means that non-IT functions are increasingly able to easily administer their own services.

The essence of a service-centric organization lies in the possibility of the different departments to exploit their specific objectives through collaboration with all other company functions, thanks to advanced ESM systems and ITSM best practices.

Key Components of Enterprise Service Management

ESM includes multiple key components: service catalogs, self-service portals, automated workflows, integrated reporting and analytics, and tools for incident, problem, and change management.

These components help standardize service delivery across the organization, break down silos, and foster a more collaborative environment. They enable consistent delivery, regardless of the department or service being offered. Through automation and self-service capabilities, they reduce manual workloads and accelerate response times.

Finally, specific features allow for improved collaboration and communication between departments.

A Short Guide to ESM Implementation

Implementing ESM is a complex process. The following are the basic steps:

The first step consists of a complete assessment of current IT capabilities—maturity of existing ITSM practices, level of automation in place, and general alignment of IT services with business objectives. Part of this initial phase also involves identifying weaknesses (areas where current services are lacking) and strengths. A successful ESM strategy must start with clear and aligned objectives and goals in line with the organization’s overall strategy.
In the second step, a roadmap is developed to establish the necessary steps for implementing ESM, from identifying the scope of distribution of the ESM software to selecting the most appropriate tools and technologies up to defining the timing.
The deployment of ESM solutions must be carefully planned and executed. At this stage, the infrastructure is set up, systems are configured, and stakeholders are adequately trained.

Best Practices for Successful Deployment

ESM implementation can only be successful if done correctly, following a methodical and thorough approach. Here are some tips:

Gain top management buy-in. Leadership support is an important signal to drive ESM adoption throughout the organization.
Set specific goals. Having clear, realistic goals you expect to achieve with ESM helps you measure your progress objectively.
Involve stakeholders. During the planning and implementation phases, representatives from different departments and teams should be involved to ensure a complete view of the entire adoption process.
Communicate effectively. Explaining the benefits of the change produced by ESM and promptly responding to doubts or correcting inaccurate beliefs helps to defuse resistance.
Opt for a phased approach. Implementing ESM so that each phase builds on the previous one helps manage complexity and minimize disruptions, leading to a smoother transition.

Benefits of ESM for IT Departments from a Customer-Centric Perspective

It is clear that ESM plays a fundamental role in enriching IT departments’ performance and contributes to their transformation into service-focused and fully customer-centric organizations.

Through process automation and standardization, ESM optimizes service delivery, enhances IT staff capabilities, and fosters a more efficient and customer-centric approach. The benefits are numerous; let’s explore them one by one.

Improved service delivery. A structured approach to service management ensures consistent and efficient service delivery, meeting the needs of internal and external users.
Improved user experience. By focusing on the user experience, ESM helps create more intuitive and user-friendly service interactions. Self-service portals and automated workflows enable users to access services quickly, easily, independently, and with greater satisfaction.
Reduced response times and downtime. Automation and streamlined workflows significantly reduce response times and downtime. This improves service reliability and allows staff, not just IT, to focus on more strategic activities.
Increased efficiency and productivity. Standardized processes and improved workflows enable IT departments to deliver service faster and reduce time spent on manual tasks. Eliminating redundant processes and optimizing resource allocation increases efficiency and productivity across the organization.
Cost savings. ESM helps save costs by reducing the need for IT departments to intervene manually. By automating routine tasks, organizations can allocate resources more effectively, resulting in significant cost reductions.
Empowered IT staff. ESM provides IT staff with ongoing training opportunities. By exposing them to a broader range of services and processes, ESM helps IT professionals develop a more comprehensive understanding of the business.
A service-oriented mindset. IT staff is encouraged to think beyond technical support and consider the overall user experience. This shift in perspective is critical to providing high-quality, truly customer-centric services.

ESM and IT Departments: New Scenarios

ESM adoption can present several challenges, including resistance to change, poor buy-in, and problems integrating with existing systems. Overcoming these challenges requires strong leadership, clear communication, and a well-defined implementation plan.

Emerging technologies, particularly artificial intelligence (AI) and automation, are largely driving the transformation of IT departments into service-centric and customer-centric organizations.

Adopting AI in ESM scenarios streamlines and facilitates service delivery, allowing IT teams to focus on strategic initiatives.

In practice, by automating routine tasks, AI allows proactive problem-solving and timely delivery of personalized services, such as generating articles, analyzing financial data, and communicating formal documents.

Moving from manual processes to intelligent automation enables IT departments to provide faster, more accurate, and personalized support. As a result, IT can better align with business goals, providing tailored services that meet the specific needs of different departments, thereby improving the overall user experience.

This focus on service quality and customer solutions is the essence of a service-centric organization.

Conclusion

As ESM continues to evolve, IT departments are transforming from support functions to strategic partners and service-centric organizations.

Enterprise service management (ESM) is a powerful tool that can make this transformation successful. By extending service management principles across the enterprise, ESM improves process efficiency and user experience while empowering IT staff.

FAQs

What does enterprise service management (ESM) do?

ESM applies IT service management best practices across the organization, helping IT departments become service-centric organizations focused on efficiency and user satisfaction.

What are the benefits of adopting ESM?

ESM improves service delivery, reduces costs, and increases productivity, transforming IT departments into strategic, service-centric partners focused on improving the user experience.

How does ESM support the transformation of IT departments into service-centric organizations?

ESM unifies and standardizes processes, enabling IT departments to deliver faster, more consistent services, which is critical to a service-centric, user-centric organization.

What are the main challenges in implementing ESM?

Challenges include resistance to change and integration issues. Overcoming these challenges helps IT departments evolve into service-centric organizations, improving collaboration and efficiency.

How is artificial intelligence (AI) enhancing the ESM?

AI automates routine tasks, improving service accuracy and speed. This supports the transformation of IT departments into service-centric organizations focused on personalized solutions for users.

About EasyVista
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

EasyVista 2025

Our “Wrapped-Up” 2024: Pandora FMS advances and accomplishments that marked the year

If Spotify can do its annual wrap-up, so can we! It is true that you will not discover your musical evolution this 2024, but you will be able to check all the advantages that one more year are added to the Pandora FMS portfolio and thereby improve your business operations.

2024 has been a transformational year for Pandora FMS, marked by significant advances and a clear focus on our customers’ global needs. We have strengthened our position as a leader in monitoring and observability, expanding our offering with key functionalities that integrate security into IT management.

One of the most important milestones this year was the launch of Pandora SIEM, a solution that enables organizations to integrate cybersecurity into their daily monitoring strategy, proactively detecting and mitigating threats. This development reinforces our commitment to providing tools that go beyond traditional monitoring, helping our customers manage complex environments with complete confidence.

Pandora SIEM allows you to centrally visualize threats, identify those that are most critical, and ensure they are addressed by the right people. This streamlined approach simplifies threat management and safeguards your infrastructure.

We have also continued to improve our remote management solution (RMM), which is key for distributed environments, optimizing the monitoring and control of critical infrastructures. This tool adopts a global infrastructure visibility approach and establishes a preventive instead of being merely a reactive maintenance model, for example by automating tasks, which ultimately contributes to greater security and SLA compliance. This effort is reflected in the four new versions of ITSM released this year, each designed to respond to the changing demands of our users and ensure maximum flexibility in managing their systems. In addition, the integration of Pandora ITSM with Pandora FMS allows our users to unify ticket management from the Pandora FMS console.

Our results speak for themselves: more than 2,000 tickets managed with a remarkably positive satisfaction rate, and a total of 1,700 tickets under development processed, reflecting the continuous work of our team to perfect our solutions. Each new release has been made possible by a fully optimized development process, which this year has been radically transformed to achieve even higher performance.

Throughout the year, we also strengthened our international presence, standing out as a leading solution in more than 30 key categories on platforms such as G2, where we obtained an average rating of 4.5/5. Our commitment to innovation and flexibility has been recognized by customers in markets around the world, from large corporations to medium-sized companies, who value our ability to adapt to multiple technology needs.

Looking ahead to 2025, we are poised to continue to innovate and expand our capabilities. Our goal is clear: to provide even more robust solutions and remain the trusted technology partner for organizations in any industry, anywhere in the world. To this end, we intend to continue adding functionalities to Pandora SIEM, such as filters or advanced reports; as well as internal auditing to Pandora RMM. We will also continue to explore the limits of monitoring, including user activity monitoring.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About PandoraFMS
Pandora FMS is a flexible monitoring system, capable of monitoring devices, infrastructures, applications, services and business processes.
Of course, one of the things that Pandora FMS can control is the hard disks of your computers.

Nord Security

Pandorafms 2025

Dedicated Device Management: Everything You Need to Know

The use of mobile devices has increased dramatically in recent years and will continue to do so with the rapid growth of EMM (enterprise mobility management). Managing these devices is crucial to safeguarding data and the devices that handle critical business information and functions. UEM is the best solution for managing and securing dedicated devices.

Try Scalefusion’s Kiosk Software

What are Dedicated Devices?

Dedicated devices are company-owned devices that can be employee-facing or customer-facing. They include self-check-in systems, point-of-sale (POS) systems, digital signage, retail store billing, checkout systems, and airport ticket printing desks, to name a few. The devices fulfill a single-use case by running in kiosk mode which can be single-app or multi-app. Dedicated devices perform essential business functions and hence need to run without any interruptions.

Some common examples of customer-facing dedicated devices are ATMs for cash transactions, digital signage in hotels for advertisements, baggage check-in at airports, POS terminals, handheld devices used as barcode scanners as well as for navigation, and dedicated tablets used for educational purposes.

Some employee-facing dedicated devices are for inventory management in logistics, handheld devices used by healthcare professionals, and vehicle-mounted devices used by drivers in transportation.

However, these devices can’t run independently and are required to be managed remotely. Usually, the devices are unattended and run in dedicated kiosk mode. Communicating with these devices in the field and ensuring timely updates on these devices can be best done using a dedicated device management solution like a Unified Endpoint Management (UEM) solution.

Corporate-owned dedicated devices don’t store content and information, and it’s crucial to push updated content regularly to these devices as they perform mission-critical functions. UEM enables you to update, troubleshoot, interact, and pass commands to devices remotely. UEM also simplifies configuring devices and provisioning them, enforcing policies, and ensuring device and data security.

How Does Dedicated Device Management Work?

A dedicated computer or dedicated hardware is often locked to a single application or a set of applications to serve a specific purpose, ensuring efficiency and security. This is achieved using either single-app kiosk mode or multi-app kiosk mode, based on the use case:

Multi-app kiosk mode: When a device needs to run multiple applications, it operates in a multi-app kiosk mode. With the help of a kiosk launcher, admins can easily switch between apps and manage various functions. This approach is perfect for devices used in environments that demand versatility while still maintaining the dedicated purpose of the hardware.

Single-app kiosk mode: In this setup, the device is locked to a single application, providing IT admins extensive control over the device’s functionality. They can configure peripheral settings to ensure seamless operation. Once locked, the application launches automatically and remains on the screen, even after the device restarts or shuts down. This makes it ideal for scenarios requiring a focused, dedicated hardware solution.

Learn More: What is Kiosk Mode?

Types of Dedicated Devices

When it comes to types of hardware devices, dedicated hardware plays a pivotal role in streamlining specific operations across various industries. These devices are categorized based on their purpose and functionality:

Single-Use Hardware Devices
These devices are designed to perform one specific task, often operating in single-app kiosk mode. Examples include:
- Point-of-Sale (POS) Systems: Optimized for transaction processing.
- Digital Signage Devices: Built to display content like advertisements or announcements.
- Self-Service Kiosks: Used for ticketing, check-ins, or orders.
Multi-Function Hardware Devices
These devices run multiple applications while maintaining a dedicated purpose, utilizing multi-app kiosk mode for flexibility. Examples include:
- Retail Tablets: Supporting inventory management, customer assistance, and payment apps.
- Educational Tablets: Configured with a suite of learning applications for students.
- Medical Devices: Designed for patient records, monitoring, and diagnostics.
Industrial Hardware Devices
Built for durability and reliability, these devices are essential in demanding environments, such as:
- Barcode Scanners: Used for inventory tracking and warehouse management.
- Fleet Management Devices: Installed in vehicles to monitor operations and logistics.
- IoT Sensors: Designed for data collection and automation in industrial setups.

Benefits of Using Dedicated Devices

Using dedicated devices, particularly those managed with a UEM solution, brings numerous advantages for businesses.

Here are the key benefits:

Manage Content and Applications

The purpose of a dedicated device can evolve, requiring changes in the content or applications it runs. UEM software ensures smooth updates by allowing admins to silently install or uninstall apps without relying on end users. This reduces device downtime significantly. Through the UEM dashboard, admins can push apps from the Play Store or deploy enterprise apps directly from the Enterprise Store, making management efficient.

Ensure Endpoint Security

UEM solutions play a critical role in securing Android-dedicated devices and other platforms. They encrypt sensitive corporate data, preventing unauthorized access. With kiosk mode, admins gain full control over device settings, including peripherals, ensuring minimal end-user interference. Furthermore, network configurations such as Wi-Fi are managed to connect devices exclusively to corporate-approved networks. Automated OS updates ensure devices remain protected from malware and viruses.

Protect Lost or Stolen Devices

When devices are lost or stolen, UEM solutions provide critical security features like factory reset protection for Android devices. Admins can remotely lock the device, wipe sensitive data, and prevent misuse of corporate information. Location tracking and location history monitoring via the UEM dashboard ensure admins can quickly locate devices or enforce location-specific policies.

Remote Troubleshooting of Devices

Remote cast and control capabilities allow IT admins to address technical issues immediately. By casting the device screen to the UEM dashboard, admins can resolve glitches or sync files remotely, significantly reducing downtime. This feature is particularly valuable for dedicated devices operating in unattended locations, where physical access is challenging during disruptions.

Some Popular Examples of Dedicated Devices

Dedicated devices are designed to serve specific purposes, offering reliability and efficiency across various industries. Here are some dedicated devices examples that showcase their diverse applications:

Point-of-Sale (POS) Terminals: Used in retail and hospitality, these devices handle transactions and ensure smooth customer checkouts.
Digital Signage Systems: Display advertisements, announcements, or schedules in retail stores, airports, and public spaces.
Self-Service Kiosks: Found in ticketing counters, restaurants, and banks, these kiosks simplify customer interactions and reduce wait times.
Rugged Industrial Devices: Built for warehouse or field operations, these include barcode scanners and handheld terminals.
Healthcare Monitoring Devices: Used in hospitals for patient monitoring, diagnosis, and medical record access.

Key Considerations When Choosing Dedicated Devices

Selecting the right dedicated device is essential for meeting business needs while ensuring reliability and security. Here are some key factors to consider:

Purpose and Use Case: Clearly define the device’s role in your operations. Whether it’s for digital signage, POS, or rugged fieldwork, understanding the requirements will guide your choice.
Durability and Environment Suitability: If the device will be used in challenging environments, like warehouses or outdoor locations, ensure it has a rugged design and supports extreme conditions.
Management and Configuration Support: Choose devices that integrate seamlessly with a UEM solution to allow for remote management, app updates, and network configuration.
Security Features: Devices must offer strong security measures, such as encryption, kiosk mode, and remote locking or wiping capabilities, especially for corporate data protection.
Compatibility: Ensure the dedicated devices work with your existing software and infrastructure, including enterprise apps or specific operating systems like Android or iOS.

Pick Your UEM Alongside Your Dedicated Hardware

When investing in dedicated hardware, it’s crucial to pair it with a robust Unified Endpoint Management (UEM) solution. Here’s why this combination matters:

Streamlined Device Management
A UEM solution allows IT admins to manage, monitor, and secure devices remotely. It ensures that the dedicated hardware always functions optimally by pushing updates, configuring settings, and deploying apps.
Enhanced Security
Protect sensitive corporate data on your dedicated hardware through features like encryption, kiosk mode, and remote locking or wiping in case of theft or loss.
Flexible Adaptation to Business Needs
UEM lets you reconfigure devices for new tasks or applications without replacing the hardware, extending its lifespan and value.
Minimized Downtime
With remote troubleshooting and monitoring capabilities, admins can address technical issues immediately, ensuring uninterrupted device performance.

By choosing the right UEM solution alongside your dedicated hardware, you can maximize the functionality, security, and reliability of your devices, empowering your business operations.

The Final Words

Though dedicated devices help in executing different strategies for various businesses, the security of these devices is extremely important. Scalefusion UEM stands out as a versatile solution to efficiently manage a fleet of dedicated devices from a single console, offering robust data security and seamless management capabilities.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scalefusion 2025

Leading the Guard: What MSPs Need to Know About Cybersecurity Heading Into 2025

As 2025 looms on the horizon, MSPs are grappling with an ever-shifting cybersecurity landscape. The stakes are higher than ever, with small and medium-sized businesses continuing to face relentless cyber threats. While MSPs play a critical role in shielding these businesses, the road ahead is not without its twists and turns.

Drawing from recent insights—including our Guardz survey, which found that 77% of MSPs are struggling to manage multiple cybersecurity solutions—I want to unpack the challenges, risks, and opportunities MSPs should have on their radar for the year ahead.

Top Challenges for MSPs

1. The Complexity Conundrum

Managing cybersecurity point solutions has become a juggling act and not a fun one. With every new tool claiming to solve the latest threat, MSPs find themselves buried under layers of complexity. Our survey underscores this pain point: nearly 8 in 10 MSPs find it difficult to consolidate their cybersecurity stack.

Why does this matter? Complexity slows response times, increases the chances of misconfigurations, and ultimately leaves gaps that cybercriminals are all too happy to exploit.

2. Identities at the core

Account compromise is climbing the ranks as one of the most persistent and damaging cyber threats. Cybercriminals are finding new ways to exploit weak or reused credentials, phishing unsuspecting employees, and bypass multi-factor authentication (MFA) through methods like MFA fatigue attacks, stolen tokens, etc.

For MSPs, this means prioritizing solutions that protect Identities—not just at login but throughout their lifecycle. Continuous monitoring, behavioral analytics, and robust identity management strategies are becoming essential across cloud directories, email, devices, data, and training.

3. Supply Chain Attacks on the Rise

It’s no longer enough to protect your clients; you also have to worry about the vendors and partners they rely on. Supply chain attacks are becoming alarmingly common, and MSPs are often caught in the crossfire.

These attacks exploit the trust inherent in software and hardware providers, making them insidious and hard to detect. For MSPs, ensuring clients’ security now means scrutinizing third-party relationships more than ever.

The Big Risks MSPs Face

1. Underestimating the Human Factor

We like to talk about firewalls and encryption, but let’s not forget that most breaches start with a simple mistake—like clicking on a phishing link. MSPs often focus on tech solutions while overlooking the importance of training end users.

If employees at your client’s organization aren’t part of the cybersecurity conversation, you’re leaving a major vulnerability wide open.

2. Burnout of technicians

Running an MSP is tough. Cyber threats are 24/7, and the demands on your time and energy are relentless. In addition, monitoring and implementing dozens of point solutions for every client adds more challenges and a level of constant pressure can lead to burnout, affecting your business and the quality of service you provide to clients.

3. Cyber Insurance Complexity

Cyber insurance can be a lifeline for SMBs after a breach—but obtaining and maintaining coverage has become increasingly complex. Insurers are tightening their requirements, and MSPs are often called upon to ensure clients meet them. The risk? Falling short could leave clients exposed and MSPs under fire.

Opportunities for MSPs in 2025

Amid these challenges, MSPs have opportunities to elevate their game and deliver even more value to SMB clients.

1. Consolidation is King

One of the clearest takeaways from our survey is the need for streamlined cybersecurity solutions. MSPs can differentiate themselves by adopting unified platforms that simplify management without sacrificing protection. The less time you spend wrangling tools, the more time you have to focus on strategic initiatives.

2. Leveraging AI For Faster Responses

AI is rapidly transforming cybersecurity operations, and MSPs that harness its power will gain a significant edge. AI-driven tools can automate repetitive tasks, identify threats faster than any human analyst, and deliver real-time responses to incidents.

For MSPs, AI isn’t just a luxury—it’s becoming a necessity. By integrating AI-powered solutions into their offerings, MSPs can enhance efficiency, reduce response times, and ensure a higher level of protection for their clients. This not only improves outcomes but also frees up valuable time to focus on strategy and growth.

3. Proactive Risk Management

The days of reactive cybersecurity are over. MSPs that adopt a proactive approach—focusing on threat intelligence, vulnerability management, and regular penetration testing—can set themselves apart. SMBs are looking for partners who can anticipate problems before they arise.

4. Building a Cybersecurity Culture

While tools are essential, fostering a culture of cybersecurity awareness within SMBs is equally critical. MSPs have a unique opportunity to offer training and workshops that empower employees to become the first line of defense against cyber threats.

5. Expanding Services to Include Cyber Insurance

With the cyber insurance market tightening, MSPs can position themselves as essential partners in the application and compliance process. Offering services that help SMBs navigate these waters can open up new revenue streams and deepen client relationships.

Looking Ahead

The role of MSPs is more critical than ever. SMBs are counting on you not just to defend against threats but to guide them through an increasingly complex digital environment. By focusing on simplification, proactivity, and education, you can not only tackle the challenges of 2025 but also seize the opportunities it presents.

The cybersecurity battle is ongoing, and it’s not just about technology—it’s about strategy, people, and vision. As we lead the guard together, let’s make 2025 a year where MSPs don’t just survive but thrive.

Until next time,
Dor

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Guardz 2025

Overview of cloud computing

What is a private cloud?

How a private cloud works

Benefits of private cloud

Private cloud disadvantages

Use cases

What is a public cloud?

How a public cloud works

Benefits of public cloud

Public cloud disadvantages

Use cases

Private cloud vs. public cloud

Hybrid cloud: A middle ground?

Benefits of a hybrid cloud

Ideal scenarios

Which cloud model is right for your business?

Considerations based on business size

Industry-specific needs

Long-term goals

Similarities between private cloud and public cloud services

How NordLayer secures cloud environments

Key NordLayer’s solutions

Partner Program benefits

I) Introduction: Navigating the Changing Landscape of Virtual Desktop Infrastructure

Understanding the VMware Acquisition Impact

Thinfinity® as a Strategic Alternative

II) VDI vs. DaaS: Choosing the Right Solution

Virtual Desktop Infrastructure (VDI)

Customizable Security Measures:Tailor security settings to meet specific client requirements.

Controlled Resource Allocation:Manage resources efficiently to ensure optimal performance.

Cost Efficiency:Although requiring an initial investment, VDI can be more economical over the long term for stable deployments.

Desktop-as-a-Service (DaaS)

Scalability:Easily scale up or down based on client demand without significant capital expenditures.

Operational Expense Model:Offers a pay-as-you-go model that is financially attractive for businesses looking to minimize upfront investments.

Reduced Operational Burden:Outsourcing the management of virtual desktops to Thinfinity® allows MSPs to focus more on strategic initiatives.

III) Strategic Deployment and Migration

Migration Strategies for VMware Users

Cost-Effective Licensing Models

IV) Conclusion: Positioning MSPs for Future Success

Introduction

Understanding Application Delivery Controllers (ADCs)

Definition and Core Functions of ADCs

The Role of ADCs in Modern IT Infrastructure

Common Challenges Addressed by ADCs

How do ADCs enhance application performance and security?

Thinfinity® Workspace ADC 2024

Key Features of Thinfinity® Workspace as an ADC

Transparent Licensing Model Based on Concurrent Users

Thinfinity® Workspace vs. Citrix Netscaler

Conclusion

How ITSM Improves Cybersecurity Incident Management

ITSM Features That Strengthen Cybersecurity

ITSM Metrics and KPIs for Incident Response

Best Practices for Implementing ITSM in Cybersecurity Incident Response

Challenges and Solutions in Integrating ITSM for Cybersecurity

Conclusion: The Future of ITSM in Cybersecurity Incident Response

FAQs

1. Have an Incident Response Playbook

2. Detecting Customer Data Impact is Crucial

3. Communication and Collaboration are Key

4. Growth Comes from Post-Incident Reflection

5. Mental Resilience is Just as Important

Final Thoughts

How ESM Transforms IT Departments into Service-Centric Organizations

How IT Departments Are Changing: From Cost Centers to Strategic Partners

What Does Service-Centric Mean?

Key Components of Enterprise Service Management

A Short Guide to ESM Implementation

Best Practices for Successful Deployment

Benefits of ESM for IT Departments from a Customer-Centric Perspective

ESM and IT Departments: New Scenarios

Conclusion

FAQs

What are Dedicated Devices?

How Does Dedicated Device Management Work?

Types of Dedicated Devices

Benefits of Using Dedicated Devices

Manage Content and Applications

Ensure Endpoint Security

Protect Lost or Stolen Devices

Customizable Security Measures:
Tailor security settings to meet specific client requirements.

Controlled Resource Allocation:
Manage resources efficiently to ensure optimal performance.

Cost Efficiency:
Although requiring an initial investment, VDI can be more economical over the long term for stable deployments.

Scalability:
Easily scale up or down based on client demand without significant capital expenditures.

Operational Expense Model:
Offers a pay-as-you-go model that is financially attractive for businesses looking to minimize upfront investments.

Reduced Operational Burden:
Outsourcing the management of virtual desktops to Thinfinity® allows MSPs to focus more on strategic initiatives.