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Guardz Wins 2025 MSP Today Product of the Year Award Celebrating Innovation and Impact for MSPs and SMB Security

We’re thrilled to announce that Guardz has been named a 2025 MSP Today Product of the Year Award winner for our AI-Powered Unified Detection and Response Platform. This marks the third consecutive year we’ve received this honor and it’s a powerful validation of our mission to empower Managed Service Providers (MSPs) in protecting the small and medium-sized businesses that keep our economy moving.

Why This Award Matters

Today’s MSPs face an overwhelming challenge managing up to 10 different cybersecurity tools while defending clients against an ever-growing wave of cyberattacks. This fragmented approach slows response times, increases costs, and leaves businesses exposed. At Guardz, we set out to change that by building a truly unified, AI-native platform that streamlines cybersecurity across identities, endpoints, email, cloud, and data all managed from a single engine designed for MSPs.

Winning the MSP Today Product of the Year Award isn’t just about recognition. It’s about the real-world impact we’re making together with our partners. This award celebrates solutions that reshape the managed services landscape and we believe Guardz is setting a new standard for innovation, performance, and measurable results.

How Guardz Helps MSPs Succeed

Our platform combines AI-driven automation with expert-led Managed Detection and Response (MDR), delivering 24/7 protection that connects the dots across every attack vector. From seamless SentinelOne EDR integration to real-time monitoring of Microsoft 365 and Google Workspace, Guardz gives MSPs the tools they need to detect threats faster, respond smarter, and reduce manual work.

By integrating identity threat detection and response (ITDR), email protection, and user awareness training, we empower MSPs to stop attacks early before they turn into costly breaches. Our goal is to make cybersecurity a growth engine for MSPs, unlocking new revenue opportunities while keeping SMBs safer than ever.

A Message from Our CEO

“As cyber threats grow more dynamic and damaging, we remain laser-focused on delivering unified, AI-powered solutions that meet MSPs’ evolving needs,” said Dor Eisner, CEO and Co-founder of Guardz. “This award is a testament to our team’s dedication and to the incredible work of our partners who are on the front lines defending SMBs every day.”

Thank You to the MSP Community

To all our MSP partners and customers, thank you for trusting us as your cybersecurity ally. Your feedback and collaboration fuel our innovation and keep us pushing the boundaries of what’s possible.

If you’re an MSP still relying on disconnected security tools we see you and we’re here to help you change the game. Let’s continue building the future of MSP security together.

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Cloudbric Surpasses 1,100 Global Enterprise Clients with AWS Security Solutions

Penta Security AWS Cloudbric Managed Rules

Penta Security’s Cloudbric Surpasses 1,100 Global Enterprise Customers on AWS Marketplace

Flagship ‘Managed Rules’ solution drives 156% year-over-year global revenue growth, validating worldwide demand for simplified, high-performance web security.

Penta Security today announced that its cloud security platform, Cloudbric, has surpassed 1,100 global enterprise customers, driven by the remarkable international success of its Cloudbric Managed Rules for AWS WAF. This milestone highlights the soaring demand for security solutions that simplify the complexity of cloud environments.

Cloudbric Managed Rules removes the need for advanced cybersecurity knowledge and dedicated staff to manually configure AWS Web Application Firewall (WAF) rules. Instead, enterprises can subscribe to pre-configured, high-performance rule groups directly from the AWS Marketplace, achieving robust web protection with minimal effort.

This approach has resonated globally, with 98% of Cloudbric Managed Rules customers based outside of Korea. The solution’s effectiveness is further validated by the Tolly Group, a renowned IT benchmarking firm, which found its detection accuracy to be up to 40 percentage points higher than competing solutions.

“Since launching Cloudbric as Korea’s first Security-as-a-Service (SECaaS) platform in 2015, our goal has always been to make enterprise-grade security accessible,” said a spokesperson for Penta Security. “Surpassing 1,100 global clients for our AWS solution proves that businesses worldwide are looking for effective, easy-to-deploy security. We are proud to deliver that.”

As an official AWS Partner, Penta Security is committed to providing borderless, trusted SaaS security that scales across markets and industries.

About Penta Security
Penta Security takes a holistic approach to cover all the bases for information security. The company has worked and is constantly working to ensure the safety of its customers behind the scenes through the wide range of IT-security offerings. As a result, with its headquarters in Korea, the company has expanded globally as a market share leader in the Asia-Pacific region.

As one of the first to make headway into information security in Korea, Penta Security has developed a wide range of fundamental technologies. Linking science, engineering, and management together to expand our technological capacity, we then make our critical decisions from a technological standpoint.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Cracking the Tunnel: How to Detect and Defend Against DNS Tunneling in 2025

Given the threat posed by DNS tunneling, organizations should implement measures to detect and block such channels. Detection usually involves looking for anomalies in DNS traffic patterns: unusually long domain names, often a giveaway of encoded data, high volumes of DNS queries to domains that aren’t commonly accessed, a lot of TXT record requests, or consistent DNS traffic to an external domain with no associated web traffic. Security teams can use specialized tools or DNS logs to spot these indicators. For example, if a single internal host is making thousands of DNS queries to an obscure domain every hour, that’s a red flag. Some intrusion detection systems and DNS security solutions apply machine learning to identify the statistical footprints of DNS tunneling. Additionally, threat intelligence can help, known domains or signatures of popular tunneling tools can be blacklisted.

Indicators of DNS Tunneling. Behavioral Red Flags

To detect tunneling, look for anomalies that deviate from legitimate DNS usage patterns:
Excessively Long Domain Names. Encoded data results in very long subdomains suspicious if consistently >100 characters.
High Query Volume. Thousands of queries per hour from a single host, especially to uncommon domains.
Frequent TXT Record Lookups. Abnormal reliance on TXT or NULL records often indicates tunneling protocols.
Repetitive Requests to a Single Domain. Persistent communication to a domain with no corresponding HTTP/S activity.
Unusual Query Timing. Regular, evenly spaced DNS traffic (e.g., every 3 seconds) may signal automation.

A specific solution in this space is SafeDNS. SafeDNS can act as an organization’s DNS resolver with built-in intelligence to detect malicious usage. For instance, SafeDNS can intercept all DNS queries made by clients and block disallowed or suspicious queries. Essentially, SafeDNS can recognize when DNS is being used as a tunnel and prevent those queries from reaching the attacker’s server. This is performed through a combination of methods: recognizing domain names generated by tools, payload signatures, or unusual query behavior indicative of tunneling.

Detection Techniques

1. DNS Log Analysis
Tools like SIEM or SafeDNS can analyze logs for tunneling patterns. Look for:
– Entropy in subdomain strings
– Uniform query sizes
– Irregular TLD usage
– Persistent use of rare record types

2. Machine Learning & Behavioral Analytics
Advanced DNS firewalls like SafeDNS use ML models to flag tunneling based on:
– Frequency analysis
– Markov chain models for domain randomness
– User/device behavior correlation

3. Threat Intelligence Correlation
Compare against updated threat feeds for:
– Known tunneling domains
– IPs of public C2 servers
– DNS signatures from tools like Sliver, dnstt, or Chisel

It’s worth noting that as of this writing, SafeDNS’s detection capabilities cover many, but not all, known DNS tunneling tools. Our solution currently is able to detect and block 3 out of the 7 common tools we listed earlier, for example, it may successfully catch Iodine, dnscat2, and DNS2TCP traffic based on known patterns. The remaining tools use techniques that evade basic detection or simply haven’t had signatures created yet. However, SafeDNS is actively improving its coverage, full coverage of all 7 listed tools is planned by August. This means our team is developing updates to our filtering algorithms such that by August, it should be able to identify traffic from Iodine, DNSStager, dnscat2, Sliver, dnstt, Heyoka, and Chisel and similar programs. With this enhanced coverage, organizations using SafeDNS will have an extra layer of defense: even if an attacker tries different DNS tunneling utilities, the DNS security service will flag and block those queries, cutting off the channel.

Of course, no single solution is foolproof. Attackers constantly modify their tactics to avoid detection. Some may implement custom tunneling that doesn’t match known signatures, or they may tunnel very slowly to fly under statistical anomaly thresholds. Therefore, a defense-in-depth approach is recommended. Combine DNS-specific protections, like SafeDNS, with network monitoring, endpoint security, and user behavior analytics. Regularly auditing DNS logs can also uncover a dormant tunnel. 

In closing, awareness is key. Many organizations are now waking up to DNS-based threats and are starting to treat DNS traffic with the same vigilance as they treat web or email traffic. Solutions like SafeDNS make it practical to apply that vigilance in real time, shutting down DNS tunnels before they cause harm. By August, with SafeDNS achieving full coverage of known tunneling tools, companies employing it will significantly harden their networks against DNS tunneling attacks. Until then, it’s imperative to use the strategies discussed, monitor DNS, restrict it, and use intelligent DNS security services to keep this covert threat in check.




About SafeDNS
SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, we strive to create the next generation of safer and more affordable web filtering products. Endlessly working to improve our users’ online protection, SafeDNS has also launched an innovative system powered by continuous machine learning and user behavior analytics to detect botnets and malicious websites.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing Recognized on the Prestigious 2025 MES Midmarket 100 List

Edge Computing Solution Provider Recognized for the Fourth Consecutive Year for its Innovative Technology and Positive Impact on Midsize Business Partners

INDIANAPOLIS — July 14, 2025 — Scale Computing, the market leader in edge computing, virtualization, and hyperconverged solutions, today announced that MES Computing, a brand of The Channel Company, has highlighted Scale Computing on its 2025 MES Midmarket 100 list. The annual list recognizes technology vendors with deep knowledge of the unique IT needs of midmarket organizations. These solution providers are committed to delivering future-focused products and services that support growth, innovation, and success for their midsize customers.

CRN named Scale Computing to the MES Midmarket 100 list for its forward-thinking IT infrastructure solutions that power the growth and success of its midmarket business partners. Scale Computing Platform (SC//Platform) is a future-ready solution with integrated autonomous management, decentralized AI processing, and AI-driven optimization. The platform’s capabilities simplify the complexities of Edge AI adoption as more businesses move to agentic AI-driven operations. With high availability and built-in self-healing capabilities, SC//Platform significantly reduces downtime.

“We are excited to be named to the distinguished MES Midmarket 100 list, as it reinforces our dedication to our midsize business partners,” said Jeff Ready, CEO and co-founder of Scale Computing. “Scale Computing provides organizations of any size the ability to scale quickly and affordably, and simplify their AI adoption without sacrificing scalability and availability. Our award-winning solutions bridge the gap between advanced AI applications and models and the real-world environments where they need to operate, driving growth and supporting innovation among our partners and customers. Our inclusion on the MES Midmarket 100 list demonstrates our commitment to our mission of providing the most innovative solutions to our partners and end customers.”

MES Computing defines midmarket organizations as those with an annual revenue of $50 million to $2 billion and/or 100 to 2,500 total supported users/seats. Vendors were selected for the MES Midmarket 100 for their go-to-market strategy, how they innovate to serve the midmarket better, and the strength of their midmarket product portfolios.

“The Midmarket 100 showcases the technology vendors that truly understand and actively support the unique needs of midsize organizations,” said Samara Lynn, senior editor, MES Computing, The Channel Company. “These vendors are dedicated partners who empower midmarket organizations to hurdle their toughest IT challenges so they can innovate and achieve their growth goals. We can’t wait to see how these companies continue to evolve to help the midmarket thrive.”

The 2025 MES Computing Midmarket 100 online coverage begins July 14 at www.mescomputing.com/midmarket100. To learn more about the award-winning SC//Platform, please visit scalecomputing.com/sc-platform.

 

About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Webinar Invites: Maximizing Endpoint Visibility and Response with Atera RMM

We are pleased to invite you to an exclusive webinar:

Maximizing Endpoint Visibility and Response with Atera RMM

As highlighted by the Cyber Security Agency of Singapore (CSA), ransomware and malware scams are a significant concern for Singaporean businesses. This webinar will demonstrate how Atera RMM provides the essential endpoint visibility and rapid response needed to combat these threats.

Learn how Atera’s powerful capabilities, including continuous endpoint monitoring, automated patching, remote incident response, and strategic integrations, empower you to proactively detect, prevent, and respond to breaches, securing your organization’s digital perimeter.

Hotline (65) 6296 4268 | Email: sales@version-2.com.sg
Website: www.version-2.com.sg | www.v2catalog.com

Anubis – New Ransomware on the Market

“Some ransomware wants you to pay. Anubis wants you to suffer.” That’s not a tagline. It’s the growing sentiment among cybersecurity experts who’ve analyzed this latest digital weapon. Anubis doesn’t just encrypt your files and hold them hostage for ransom. It goes one step further: wiping everything clean, even after demanding payment. No recovery. No negotiation. Just devastation.

Unlike traditional ransomware strains, which typically give you a chance to recover your data post-payment, Anubis offers no real path to redemption. Victims are left not only locked out but burned down. This post explains what Anubis ransomware does, how it gets into systems, and why it’s causing serious concern in 2025. You’ll also find practical tips to stay safe and what to do if you’ve already been hit.

What Is Anubis Ransomware and Why Is It So Dangerous? 

2025 marks the emergence of a new trend in cybercrime: Anubis ransomware. This destructive variant, named after the Egyptian god of death and the afterlife, is living up to its namesake by offering no redemption.

Unlike earlier variants designed primarily for financial extortion, Anubis behaves like a hybrid between ransomware and wiper malware. Its goal is not only to demand payment but to eliminate any hope of recovery, even if the ransom is paid. Victims report total data loss, corrupted boot sectors, and irrecoverable systems. Anubis doesn’t care whether you comply with its demands. Once it strikes, your data is either encrypted, deleted, or both.

How Anubis Ransomware Infects Systems 

Anubis doesn’t use novel tricks to gain access. It thrives because it exploits what still works. Several studies have pointed out that its infection methods include:

  • Phishing Emails 

Emails with hazardous links or attachments often appear to be job offers, invoices, or delivery alerts.

  • Cracked Software and Torrents 

Users who install pirated or unverified programs without knowing it make their computers vulnerable to Anubis.

  • Infected Loaders 

Malware loaders like Phobos spread Anubis as a secondary payload, which enables rapid execution.

  • Exploiting Weaknesses 

Old operating systems or third-party apps that haven’t been fixed are the best targets.

Anubis cunningly remains inactive when it infiltrates a system. This allows it to bypass antivirus programs by masquerading as legitimate processes or by checking if it’s running in a virtual environment. After it determines the timing is appropriate, it releases its payload.

Step-by-Step: What Happens When You’re Infected With Anubis Ransomware 

Here’s how a typical Anubis infection unfolds:

  • Step 1: File Scanning and Targeting 

Anubis swiftly searches for important files, including papers, pictures, videos, backups, and more. It also scans for shadow copies and network-attached storage (NAS) to ensure that no recovery point is missed in its detection.

  • Step 2. Encryption Begins 

Using strong AES or RSA encryption algorithms, Anubis locks your data and renames files with unique extensions. A ransom note is usually dropped in every affected folder.

  • Step 3. Data Wiping Initiated 

Anubis differs from typical ransomware in that it can remove or modify files even after they have been encrypted. It wipes off boot sectors, stops recovery tools from functioning, and occasionally even wipes drives completely, ensuring your data is permanently deleted.

  • Step 4. Corruption and System Failure 

Some victims report that their machines become unbootable. Others face complete file system collapse. Anubis may overwrite data multiple times to prevent forensic recovery tools from accessing it.

  • Step 5. Deception and Silence 

Even if a victim pays the ransom, they often receive no decryptor—or a fake one. It’s a setup for heartbreak, not hope. Anubis operates with no intention of restoring your files.

Why Paying the Ransom Won’t Recover Your Files 

Many ransomware attacks, while destructive, at least offer a sliver of hope in the form of decryption. Anubis does not.

  • Wiping Is Part of the Design 

The malware is coded to wipe data regardless of whether payment is made. It’s not about extortion—it’s about eliminating recovery.

  • Fake Ransom Notes 

Anubis mimics known ransomware interfaces, but there’s no evidence that the attackers provide functional decryptors. Some keys are corrupted; others never arrive.

  • Backup Destruction 

Anubis actively deletes backups, disables Windows recovery, and wipes external drives—leaving victims completely vulnerable.

  • Payment Funds Further Attacks 

Paying not only fails to solve the problem—it encourages more devastating campaigns. Anubis isn’t just malware; it’s a statement of cybercrime.

How to Protect Your System From Anubis Ransomware Attacks 

Protecting yourself from Anubis takes more than just antivirus software. Here’s how to stay ahead:

  • Harden Your Email Security 

Filter out phishing emails using AI-powered spam filters and sandbox attachments—train users to recognize and respond to threats.

  • Patch Regularly 

Outdated systems are easy prey. Enable automatic updates across your OS and applications. Monitor for zero-day exploits.

  • Backup Smarter 

Use offline and immutable backups. Store copies in multiple geographic locations. Finally, test recovery frequently.

  • Use Advanced Endpoint Protection 

Implement EDR solutions that monitor behavior, detect anomalies, and block encryption in real-time.

  • Limit Application Access 

Restrict what can run by using application whitelisting. Separate networks to prevent infections from spreading laterally.

  • Stay Informed 

To stay up-to-date on emerging strategies, follow cybersecurity alerts, threat information streams, and community sites like MISP.

What to Do If Anubis Ransomware hits you 

If you suspect that you’ve fallen victim of an Anubis attack, act fast:

  1. 1. Disconnect Affected Devices Immediately 

Keep infected systems separate from other systems to prevent the spread of infection. Cut off the infected computer from the internet and other networks. Turn off Bluetooth and Wi-Fi. The idea is to isolate Anubis from moving to other systems or getting to cloud backups.

⛔ Do not reboot the device unless directed to do so by an incident response professional, as it may trigger additional payloads or wiping routines.

  1. 2. Notify Your Cybersecurity Team 

If you work for a corporation, it’s essential to establish your incident response strategy. Inform your legal and cybersecurity departments. If you’re the lone user, contact specialists or NoMoreRansom.org for ransomware support.

  1. 3. Identify the Malware Variant 

Use an appropriate program to upload the ransom note or an encrypted file. If you know it’s Anubis, you can determine what recovery solutions are available and which ones are not.

  1. 4. Preserve Evidence 

Don’t delete encrypted or damaged files yet. Save ransom notes, email headers, system logs, and any suspicious files. These can help investigators trace the source or understand the attack vector.

  1. 5. Avoid Paying the Ransom 

As covered earlier, paying Anubis is extremely unlikely to result in file recovery. Moreover, it finances further attacks and may even invite future targeting. Focus instead on containment, forensics, and safe restoration

  1. 6. Rebuild from Clean Backups 

Wipe and reformat the system, then restore from a checked, offline backup. Recovery may be impossible without backups.

  1. 7. Report the Incident 

If your firm or area has established rules for reporting cybercrime (such as the NCA in the UK, CISA in the US, or CERT in Nigeria), follow them. This helps keep an eye on global trends and informs others.

The Future of Ransomware: Why Anubis Is a Warning Sign 

Anubis is not an isolated case. It’s a sign of where ransomware is headed.

  • Sabotage Over Profit 

We’re seeing a shift toward psychological, destructive attacks that aim to damage reputations, morale, and infrastructure.

  • Rise of Wiper Hybrids 

Like NotPetya before it, Anubis masquerades as ransomware while actually functioning as wiperware. Expect more of these hybrids.

  • Broader Target Range 

While small businesses and individuals are current victims, larger institutions may soon fall prey—especially those lacking resilience.

  • Security Must Evolve into Resilience 

Prevention alone isn’t enough. You need layered defense, tested backups, and response plans. In this age of chaos malware, recovery readiness is everything.

How to Protect Company from Anubis?

To sum up, Anubis is a particularly nasty strain of ransomware that not only encrypts data but also includes a “wiper” module capable of permanently destroying files, making recovery impossible even if a ransom is paid. It operates as a Ransomware-as-a-Service (RaaS) model, meaning it’s readily available to various cybercriminals, and targets Windows, Linux, NAS, and ESXi environments. However, Storware Backup and Recovery can significantly protect companies against Anubis ransomware by focusing on core principles of robust data protection:

  • Immutable Backups: Storware supports immutable storage destinations, which means once data is written, it cannot be altered, deleted, or encrypted by ransomware. This is a critical defense against Anubis’s wiper functionality, as even if the active data is destroyed, a clean, unmodifiable copy remains.
  • Air-Gapped Backups: Storware facilitates air-gapped backup strategies. This involves creating a physical or logical separation between primary data and backup systems. By having backups offline or segmented from the network, they become inaccessible to ransomware, even if the primary network is compromised. This is highly effective against Anubis’s ability to spread across domains and target backup systems.
  • Multiple Backup Destinations (3-2-1 Rule): Storware encourages adhering to the 3-2-1 backup rule
  • Agentless Architecture (for certain workloads): For some environments like virtual machines, Storware offers an agentless approach, reducing the attack surface. This means fewer agents on individual machines that could potentially be exploited by ransomware.
  • Granular Recovery: Storware enables granular recovery, allowing companies to restore specific files, folders, or even entire virtual machines from a clean backup point. This minimizes downtime and data loss in the event of an Anubis attack.
  • Snapshot Management: Storware provides stable, agentless snapshot management for virtual machines and other environments. Snapshots can be taken frequently, offering granular recovery points and allowing organizations to revert to a state before an infection occurred.
  • Support for Diverse Environments: Anubis targets various environments (Windows, Linux, NAS, ESXi). Storware’s broad support for virtual machines, containers, cloud instances, applications, and endpoints ensures that a wide range of company data can be protected.

In essence, Storware Backup and Recovery empowers companies to protect against Anubis ransomware by providing a reliable and resilient backup infrastructure that emphasizes immutability, isolation, and multiple recovery points. This significantly reduces the impact of an attack and enables a swift recovery, even in the face of Anubis’s destructive wiper capabilities.

Final Thoughts 

In 2025, ransomware attacks underwent significant changes. It is no longer just a financial burden; it is now a weapon. Anubis indicates that future cyberattacks will combine stealth, accuracy, and damage, targeting not only your data but also your confidence in recovery.

For individuals and organizations, the message is clear: don’t wait for the encryption screen to act. Start treating ransomware defense like disaster planning, because with threats like Anubis on the loose, that’s precisely what it is.

 

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

The Use of Generative Artificial Intelligence in ITSM

IT Service Management (ITSM) forms the backbone of efficient IT operations, ensuring smooth system functioning and timely incident resolution. In this domain, generative artificial intelligence (GenAI) is emerging as a transformative driver. 

The future is within reach—a future where an ITSM tool powered by AI can resolve problems before users even notice them. It enables the automatic generation of content from the knowledge base to find tailored solutions for specific issues. 

Let’s explore some concrete examples of this largely untapped potential. 

An organization using GenAI can quickly identify recurring issues from a software update, proactively develop a patch, and inform users before disruptions occur. 

Instead of manually categorizing and prioritizing tickets, the same organization automates these activities with unparalleled precision, ensuring critical issues are addressed first. 

These examples showcase the shift from reactive to proactive ITSM strategies, a structural transformation. Generative artificial intelligence is redefining standards of excellence in service management. 

Introduction to Generative Artificial Intelligence in ITSM 

Unlike traditional AI models designed for data analysis, predictions, classifications, or recommendations, generative models can create entirely original outputs. 

GenAI-powered tools learn to identify and interpret patterns within their training data sets, leveraging this understanding to generate realistic, context-informed artifacts. 

This ability to produce innovative solutions is especially valuable in IT Service Management (ITSM). Traditionally, ITSM has relied on structured workflows, predefined processes, and manual actions. 

The emergence of generative AI introduces dynamic, intelligent systems capable of learning, adapting, and innovating autonomously within IT environments. By leveraging generative models, ITSM platforms can transition from routine operations to adaptive, innovative processes. 

GenAI harnesses deep learning and natural language processing (NLP) to interpret complex data sets, enabling IT teams to respond faster and more accurately to a wide range of requests and queries. 

By doing so, ITSM platforms predict incidents, analyze patterns, and automate resolutions. Integrating GenAI allows organizations to enhance their ITSM frameworks, reduce operational costs, and improve user satisfaction. 

Get the latest ITSM insights! Explore AI, automation, workflows, and more—plus expert vendor analysis to meet your business goals. Download the report now!

Key Benefits for ITSM Operations 

A recent Gartner survey highlights how generative AI has become the most frequently implemented AI solution across organizations. It surpasses other methods such as graphical techniques, optimization algorithms, rule-based systems, and other machine learning types. 

Integrating GenAI into existing applications seems the most effective approach for generative AI use cases, with 34% of respondents identifying it as their primary method. This is more common than rapid model customization (25%), fine-tuning custom models (21%), or using standalone GenAI tools like ChatGPT or Gemini (19%). 

Generative AI acts as a catalyst for expanding AI across the enterprise. Implementing GenAI in ITSM provides numerous benefits beyond operational efficiency: 

  • Enhanced decision-making: GenAI offers real-time insights, enabling teams to make data-driven decisions. 
  • Improved user experiences: NLP-based chatbots ensure faster and more accurate resolutions, reducing end-user frustration. 
  • Large-scale automation: Routine tasks like ticket classification, prioritization, and escalation can be automated, freeing up human resources for strategic initiatives. 
  • Proactive problem resolution: By identifying patterns in historical data, GenAI can predict and mitigate risks before they escalate. 

Generative AI also fosters innovation within ITSM, as its adaptive algorithms continually refine processes based on real-world interactions. 

Generative AI Use Cases in Service Management 

Modern IT environments face challenges such as high ticket volumes, prolonged resolution times, and inconsistent support quality. 

By integrating a generative AI layer into ITSM platforms, organizations can tackle these pain points, reshaping ITSM operations entirely. 

With intelligent automation, deep recommendations, and efficient service delivery, the entire ITSM ecosystem experiences significant improvement. 

Here are the key capabilities and use cases where generative AI plays a crucial role: 

  • Intelligent categorization: Leveraging clustering and analytical AI technologies, incidents are classified based on fixed and organic data. By analyzing similar incidents, a GenAI layer determines probable root causes, ensuring precise, context-driven categorization. 
  • Smart prioritization: Using sentiment analysis, business calendars, and service data, priorities are assigned more accurately. Open incidents are analyzed to quickly identify and rank critical problems, reducing downtime. 
  • Problem detection: Recurring incidents can be identified through pattern recognition, preventing repeated issues and improving service reliability. 
  • Smart escalation: GenAI predicts cases at risk of breaching SLAs (Service Level Agreements), enabling proactive escalation to senior teams before critical deadlines. 
  • Risk analysis and advice: Evaluating past changes and assessing the risks and impacts of proposed changes ensures better decision-making and minimizes disruptions. 
  • Root cause analysis: By clustering incident records, common traits like resolution steps or affected assets are identified, streamlining problem-solving efforts. 
  • Change pattern clustering: Historical change analysis helps IT teams assess the potential impacts of proposed changes, improving decision-making and reducing approval risks. 
  • Knowledge and known issues: By recommending relevant knowledge base articles, ticket resolutions happen significantly faster. 

These use cases underscore GenAI’s transformative potential in IT Service Management, addressing long-standing inefficiencies and ensuring faster, more reliable, user-centric support. 

Overcoming Challenges in Generative AI Adoption 

While the benefits of GenAI are clear, organizations face several hurdles when integrating this technology into ITSM frameworks: 

  1. Data privacy and security: Ensuring compliance with data regulations is critical, as AI systems process sensitive information.
  2. Lack of expertise: Teams must be trained to manage and optimize generative AI systems, requiring significant investment in continuous skill development. 
  3. Integration complexity: Aligning GenAI layers with legacy systems can be challenging, demanding robust integration strategies. 
  4. Cost considerations: High initial investments in tools and infrastructure may deter budget-constrained organizations. 

Despite these challenges, the long-term value of GenAI integration—improved efficiency, reduced costs, and superior service quality—justifies the effort and investment. 

As technology evolves, its capabilities will only expand, making generative AI an indispensable resource for ITSM strategies. 

Conclusion 

By enabling systems to analyze data, identify patterns, and create innovative solutions, GenAI allows IT teams to move beyond reactive problem-solving toward proactive, predictive, and adaptive strategies, enhancing every aspect of ITSM. 

EV Pulse AI by EasyVista is a prime example of how generative AI can transform ITSM practices, offering smarter and more efficient tools to meet the demands of modern IT environments. 

EasyVista has long been committed to empowering IT teams with flexible tools that create a positive and measurable impact. Within this customer-centric vision, EV Pulse AI emerges as a cornerstone of EasyVista’s technological roadmap. 

EV Pulse AI addresses today’s complex IT challenges with virtual support agents, intelligent incident categorization, and risk and root cause analyses powered by AI. These advanced features enable IT teams to collaborate efficiently and make data-driven decisions, driving productivity and agility in complex, dynamic IT environments. 

 

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Ransomware in Manufacturing

How Ransomware in Manufacturing is a Critical Threat for Supply Chains

The manufacturing industry is consistently under attack from cyber criminals. Cybercriminals are launching relentless ransomware attacks to shut down factories, stop production lines, and hold the critical infrastructure they gained access to as hostage.

Understanding Why Manufacturing Businesses Fall Victim to Ransomware Attacks

Manufacturing businesses and the interconnected supply chain are particularly vulnerable to ransomware attacks due to several factors:

  • Industrial Control Systems (ICS): Many manufacturing facilities rely on outdated ICS systems. Due to outdated ICS, there are many potential entry points for cybercriminals.
  • Interconnected Supply Chains: Modern manufacturing relies on complex, interconnected supply chains, creating more entry points and increasing the value of the ransom demanded.
  • High-Value Assets: Manufacturing facilities often house valuable equipment and often house something that can be even more valuable: intellectual property. 
  • Production Halt: Ransomware attacks shut down production lines, leading to a high cost of downtime while also impacting the supply chain.

How The Cost of Downtime Impacts Manufacturing Facilities

Downtime in manufacturing translates directly to lost revenue. Without a ransomware containment solution, missed deadlines can lead to significant financial losses and reputational damage.  Calculate the potential downtime cost now with BullWall’s Cost of Downtime Calculator.

How BullWall Helps Manufacturing Operations be More Resilient

  • By Isolating ICS Attacks Immediately: BullWall Ransomware Containment monitors your critical IT infrastructure. When an attack on ICS happens, it is immediately isolated, preventing attackers from wreaking havoc on a production line.
  • By Securing Remote Server Access and Critical Server Tasks: BullWall Server Intrusion Protection prevents unauthorized server access via stolen admin credentials, restricting any lateral server movement a cybercriminal would attempt.
  • Shields Valuable Data: BullWall safeguards intellectual property and sensitive data, immediately isolating costly data breaches and ensuring business continuity.
  • Ensures Rapid Recovery: When a ransomware attack happens, BullWall allows for a swift recovery of critical systems, minimizing downtime and getting manufacturing operations back to full production.
  • Provides 24/7 Vigilance: BullWall’s cybersecurity solutions provide round-the-clock monitoring and support, ensuring that every manufacturing facility has a process to immediately contain ransomware attacks.

Don’t Let Ransomware Derail Your Manufacturing or Supply Chain

The number of ransomware attacks on manufacturing facilities and supply chains continues to grow rapidly. Because total ransomware prevention is not possible, BullWall is there to ensure the manufacturing supply chain is better prepared to stop an active attack & ensure ransomware resilience. 

Contact BullWall today to learn more, or schedule an assessment or demo to see how BullWall can help your manufacturing organization follow supply chain and ransomware cybersecurity best practices.

About Bullwall
BullWall is a fast-growing international cybersecurity solution provider with a dedicated focus on protecting critical data during active ransomware attacks. We are the only security solution able to contain both known and unknown ransomware variants in seconds, preventing encryption and exfiltration across all data storage types.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.