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[Penta Inside] WAPPLES Celebrates 20th Anniversary

On April 25, 2025, Penta Security’s intelligent WAAP solution, WAPPLES, celebrated its 20th anniversary. To mark the occasion, we take a brief look back at the journey WAPPLES has taken over the past two decades. Discover how WAPPLES continues to lead the web security market both in Korea and abroad—setting the standard for modern web protection.

 

 

WAPPLES 20th Anniversary

 

Korea’s First Intelligent Web Firewall, WAPPLES, Launched in 2005

As the web connects everything, cyber threats exploiting it have also grown rapidly. In response, Penta Security launched WAPPLES in 2005—Korea’s first intelligent web firewall designed to create a secure web environment.

Unlike traditional network firewalls, web application firewalls (WAFs) are specifically developed to protect web applications. Their primary role is to detect and block attacks such as SQL injection and cross-site scripting (XSS). In addition to guarding against direct attacks, WAFs help prevent data breaches, unauthorized logins, and website tampering. In other words, WAFs like WAPPLES act as a protective fence—shielding a web application’s “home” from external threats and internal risks alike.

WAPPLES stands apart from conventional, pattern-based firewalls by using COCEP, its proprietary logic-based detection engine, to analyze attack behavior. This approach enables intelligent threat detection with high accuracy and low false positives, even for previously unknown or unstructured attacks.

Just two years after launch, WAPPLES secured its first overseas customer in 2007. By 2008, the number of deployments had surpassed 500, drawing significant attention both domestically and internationally.

 

2008: Launch of WAPPLES Control Center

As the number of WAPPLES deployments grew both domestically and internationally, the need emerged for a centralized system to efficiently manage multiple WAPPLES instances across diverse network environments. In response, Penta Security launched the WAPPLES Control Center in 2008—an integrated policy management system that enables remote control of multiple WAPPLES units through a single console.

When managing WAPPLES becomes complex due to varying configurations, the Control Center simplifies operations by providing centralized monitoring and streamlined management. With this solution, WAPPLES can now ensure secure web protection across a broader range of environments—without limitations.

 

2011: Launch of WAPPLES SA / 2013: Expansion into Japan’s Cloud Market

In 2011, Penta Security introduced WAPPLES SA, the cloud-based version of its web application firewall. Unlike the traditional hardware appliance, WAPPLES SA is delivered as a virtual image, offering the same robust detection and blocking capabilities as the original WAPPLES—with only the delivery model changed. At a time when many organizations were hesitant to store sensitive data in the cloud, Penta Security addressed these concerns by offering the same high-level protection in a cloud environment, accessible through a simplified purchase and deployment process.

In 2013, Penta Security began offering its cloud-based web firewall services in Japan. Although Japan had a cloud adoption rate more than 30% higher than Korea at the time, its cloud security market was still in its infancy. Building on its local presence since establishing a Japanese branch in 2009, Penta Security leveraged market research and localization efforts to successfully enter the Japanese market with WAPPLES SA.

That same year, WAPPLES was honored with two major awards: a commendation from Korea’s Minister of Science, ICT and Future Planning as part of the Korea IT Innovation Grand Prize, and the Web Application Firewall of the Year Award from global research firm Frost & Sullivan.

 

2015: WAPPLES Ranked No. 1 in Asia-Pacific Market Share

In 2015, marking the 10th anniversary of its launch, WAPPLES ranked No. 1 in the Asia-Pacific web security market according to the Frost IQ: Asia-Pacific Web Security Vendor 2015 Report by global research firm Frost & Sullivan. The report highlighted WAPPLES’ market dominance, attributing it to the outstanding performance of its logic-based detection engine and Penta Security’s consistent investment in customer engagement—such as partner seminars and training programs.

Building on its strong foundation in Korea, Penta Security expanded rapidly across Asia by forming regional partnerships and adapting its business operations to local market needs, particularly in Japan and Southeast Asia. By offering a flexible product lineup—including appliance, cloud, and virtualized versions—along with centralized management tools, WAPPLES has been able to deliver tailored solutions to meet diverse customer requirements. This adaptability has played a key role in securing a leading position across the Asia-Pacific region.

Penta Security’s leadership in the web security market was further recognized in 2016, when it received the Best Security Company award at Frost & Sullivan’s APAC ICT Awards. The company has since played a pivotal role in establishing web application firewalls as a critical security layer within the ICT ecosystem.

 

2019–2024: Advancing Security with Intelligence and Global Recognition

In 2019, WAPPLES introduced a machine learning–based self-inspection feature to further enhance system reliability and security. This feature automatically detects potential issues during operation and either alerts administrators in real time or resolves them autonomously. It also provides continuous updates on system and service status to ensure operational stability and prevent disruptions.

Thanks to its advanced security and ease of management, WAPPLES earned several prestigious global awards in the following years. In 2020, it won the Application Security category at the BIG Fortress Cyber Security Awards, followed by the Best Innovation in Web Application Security at the Global Infosec Awards in 2021. In 2022, WAPPLES became the first Korean solution to be listed in Forrester Research’s Now Tech report for web application firewalls, and in 2024, it was named Web Firewall of the Year by Frost & Sullivan for the second consecutive year—cementing its reputation in the global cybersecurity arena.

In 2023, WAPPLES was selected as a key item in the Service Convergence category of the Industrial Convergence Innovation Awards hosted by Korea’s Ministry of Trade, Industry and Energy. That same year, it also received the National Service Award in the Cybersecurity category for the first time. Domestically, WAPPLES continues its legacy of leadership, maintaining the No. 1 market share in web firewalls for 17 consecutive years based on Korea’s national procurement platform.

Intelligent WAAP to Protect 700,000 Businesses in 2025

For 20 years since its launch, WAPPLES has been recognized as a leading web security solution in the Asia-Pacific region—delivering exceptional protection with low false positive rates. Its scalability, stability, and high performance have made it a core component of Cloudbric, Penta Security’s SECaaS (Security-as-a-Service) platform. Today, WAPPLES helps secure over 700,000 websites and online infrastructures worldwide.

From its beginnings as an appliance-based product to its current cloud-based SaaS model, WAPPLES has continuously evolved to stay at the forefront of global web security. In celebration of its 20th anniversary, Penta Security reaffirms its commitment to building a safer web environment, leveraging decades of trusted security technology and global experience.

About Penta Security
Penta Security takes a holistic approach to cover all the bases for information security. The company has worked and is constantly working to ensure the safety of its customers behind the scenes through the wide range of IT-security offerings. As a result, with its headquarters in Korea, the company has expanded globally as a market share leader in the Asia-Pacific region.

As one of the first to make headway into information security in Korea, Penta Security has developed a wide range of fundamental technologies. Linking science, engineering, and management together to expand our technological capacity, we then make our critical decisions from a technological standpoint.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Analysis of Modern Ransomware & RaaS Operations

1. Understanding Ransomware in 2024

Ransomware, a malicious software designed to block access to a computer system until a sum of money is paid, has plagued the digital world for years. Its origins trace back to the late 1980s, but it wasn’t until the mid-2000s that it became a prominent threat. By 2024, ransomware has evolved into a highly sophisticated attack, leveraging encryption and anonymity tools to exploit individuals and organizations alike. As it continues to adapt, understanding its mechanics is crucial for effective defense.

1.1 Ransomware Evolution into 2024

  • 1989The AIDS Trojan – Considered the first ransomware, it encrypted file names on the victim’s computer, demanding payment for recovery.
  • 2005-2006: Gpcode, TROJ.RANSOM.A, Archiveus – Early examples that encrypted files, showing a more direct approach to extort money from users.
  • 2013: Cryptolocker – A game-changer in ransomware history, Cryptolocker used strong encryption methods making it impossible to decrypt files without a key, spreading through email attachments. Encryption of files on a small scale, to individuals.
  • 2017: WannaCry – Infamous for exploiting Windows vulnerabilities, it affected thousands of computers worldwide, including significant disruptions in healthcare services. Targeted attacks focused on organizations claiming to restore operations.
  • 2019: Maze – Not only did Maze encrypt files, but it also stole data, threatening to release it unless a ransom was paid, introducing double extortion and the use of a public leak tactics.
  • 2020-2021: REvil/Sodinokibi – Known for high-profile attacks and demanding millions in ransom, REvil affected large enterprises, leveraging vulnerabilities in software supply chains.
  • 2022-2023: LockBit – A ransomware-as-a-service (RaaS) that allows affiliates to deploy attacks, emphasizing the trend towards the commercialization of ransomware. LockBit automates the exfiltration of data, increasing pressure on victims.
  • 2024: Emergence of AI-Driven Ransomware – Ransomware attacks become more sophisticated with AI, personalizing attacks based on victim data, making prevention and response more challenging.

1.2 The impact of ransomware continues to grow: Some Stats

Let’s look at the growing impact of Ransomware with some statistics:

  • Throughout 2023, ransomware incidents surged by 20%, with attempts topping off at an astonishing 7.6 trillion, as reported by SonicWall´s Cyber Threat Report.
  • Global ransomware strikes amounted to 317.59 million cases in 2023, as recorded by Statista.
  • An overwhelming 83% of those targeted by ransomware capitulated to paying the attackers and over 50% paid at least $100,000, as documented by Splunk.
  • The most common payout bracket in ransomware resolutions was between $25,000 and $99,999, representing 44% of all such payments, according to Splunk.
  • Data breaches reached new financial highs in 2023, with the average incident costing a record $4.45 million, as per IBM’s insights.
  • From the first to the second quarter of 2023, the standard ransom payment more than doubled, skyrocketing from approximate $328,000 to over $740,000, as noted by Statista.
  • Following ransomware attacks, 32% of victims not only had their data held hostage but also suffered data theft as recorded by Sophos.
  • A concerning 70% of ransomware onslaughts concluded with the attackers successfully encrypting the victims’ data according to Sophos.
  • The average initial ransom demand was pegged at $2.0 million, as documented by Sophos.
  • Costs associated with recovery from ransomware attacks averaged at $2.73 million, as recorded by Sophos.
  • A striking 55% expansion in active ransomware groups was observed from Q1 2023 to Q1 2024, leaping from 29 to 45 distinct groups, as outlined in GuidePoint Security’s GRIT Q1 2024 Ransomware Report.
  • In line with a 68% hike in ransomware cases during 2023, there was also a significant uptick in the average ransom requested. LockBit arguably set a record with an $80 million demand after breaching Royal Mail, as detailed by Malwarebytes in their 2024 ThreatDown State of Malware report.

2. Ransomware Today

2024 has also seen the advent of more specialized ransomware variants. RansomOps represent a more intricate approach, involving orchestrated campaigns that target specific organizations for maximum disruption and financial gain. A critical facilitator of this ecosystem’s growth is the rise of Initial Access Brokers (IABs), who specialize in breaching and infiltrating corporate networks, only to sell this unauthorized access to high-bidding ransomware operators. This division of labor demonstrates a shift towards a more organized and business-like operation among cybercriminals, mirroring traditional criminal networks in their structure and efficiency.

A significant trend is the proliferation of Ransomware-as-a-Service (RaaS), a disturbing democratization of cybercrime. This model allows even those with minimal technical expertise to launch ransomware attacks, leveraging the infrastructure, software, and support provided by seasoned hackers in exchange for a share of the ransom profits. The specialization and segmentation of roles within the ransomware ecosystem—highlighted by the emergence of expert roles such as IABs and the spread of RaaS platforms—underscore a concerning shift. Cybercriminals are no longer lone wolves or isolated groups, but parts of a highly organized, service-oriented industry aimed at maximizing returns from their illicit activities with a disturbing level of professionalism and efficiency.

3. The RaaS Model

As we have pointed out, this model is perfectly organized and each agent within the chain fulfills specific roles.

Let’s take a look at each one:

  • RaaS Groups: The architects of the RaaS model, these entities design, develop, and maintain the ransomware. Their role is to innovate in the creation of ransomware software, ensuring it remains unbreachable and effective. They provide the infrastructure for the ransomware campaigns, including the payment portals and negotiation services. RaaS Groups market their services on the dark web, offering their tools to affiliates for a fee or a cut of the ransom.
  • Initial Access Brokers (IABs): These are specialized cybercriminals who focus on gaining unauthorized entry into corporate networks. IABs use various methods like exploiting vulnerabilities, phishing attacks, or using stolen credentials to infiltrate systems. Once they obtain access, they sell it to the highest bidder on dark web markets. Their services are crucial for RaaS groups and affiliates who need a point of entry into a target’s network.
  • Affiliates: The customers or “franchisees” of the RaaS groups, they lease the ransomware tools to launch attacks. Affiliates are responsible for choosing targets, executing the ransomware attack, and sometimes managing the extortion process. In exchange for using the RaaS platform, they share a portion of their earnings with the RaaS groups. Affiliates vary in sophistication, from opportunistic cybercriminals to organized crime groups.
  • Dark Web Markets: The digital storefronts of the cybercrime world. These markets operate on the hidden parts of the internet and offer a variety of illegal goods and services. Within the realm of RaaS, dark web markets facilitate the trade of stolen credentials, access brokers’ services, hacking tools, and the RaaS platforms themselves. Such markets are the backbone of the RaaS ecosystem, connecting buyers and sellers anonymously.
  • Credentials Thieves: Specialists in acquiring unauthorized access credentials to online accounts and systems. These individuals or groups employ techniques like phishing, keylogging, or exploiting system vulnerabilities to steal usernames, passwords, and other authentication data. Their stolen wares are then sold on dark web markets to the highest bidder, often becoming the initial foothold for further attacks by IABs and RaaS affiliates.
  • Hacking Tools Developers: The innovators and suppliers of the cybercrime world, these developers create and sell software tools designed to exploit vulnerabilities, conduct surveillance, or facilitate the unauthorized access to systems. Their products are crucial for IABs and affiliates to carry out successful breaches and maintain access to victim networks.
  • Crypto Money Laundering: Facilitators of the financial transactions that underpin the RaaS ecosystem. Given the reliance on cryptocurrency for ransom payments, money launderers specialize in obfuscating the origins of ill-gotten gains. They use techniques like ‘mixing’ or ‘tumbling’ to clean the cryptocurrency, making it difficult to trace back to criminal activities. This service ensures that RaaS groups, affiliates, and other cybercriminals can use their profits without easily being traced by law enforcement.

Together, these agents form a complex and highly organized network that supports the RaaS model’s proliferation. Each plays a specific role in ensuring the success and sustainability of ransomware campaigns, from initial access to monetization of the attack.

4. How do they select organizations?

Attacks are no longer random as in the past, now they choose their victims very well, and for this they analyze them thoroughly to maximize the ROI of the attack:

  • Potential Income: The primary motivator for targeting a particular organization is the potential income that can be extracted from it. Cybercriminals meticulously study their targets, evaluating the organization’s revenue streams, financial health, and the perceived value of their stored data. High-income companies are particularly attractive because they are more likely to pay a substantial ransom to retrieve their data or to prevent prospective damage to their reputation. The calculation includes assessing publicly available financial information, the industry they operate in, and any previous instances of ransom payments. Organizations perceived as having deep pockets or operating in sectors where data is crucial are ranked higher on the target list.
  • Weak Sectors and Ease of Access: The vulnerabilities present within certain sectors make them more appealing to cybercriminals. Industries that are underregulated in terms of cybersecurity, those lagging in digital savviness, or sectors where IT infrastructure is known to be outdated are prime targets. This includes healthcare, education, and small to medium-sized enterprises (SMEs) across various fields. The ease of access is crucial; sectors known for weak security practices, such as insufficient encryption, lack of network monitoring, or poor employee cybersecurity awareness, are likely to be higher on the list of targets. The rationale is straightforward: the easier it is to penetrate an organization’s defenses, the lower the cost and effort required to execute a successful attack.
  • Defensive Measures and Response Capabilities: Beyond the potential revenue and vulnerabilities, attackers evaluate the defensive posture of an organization. This includes the sophistication of their cybersecurity measures, the capability of their IT and security teams, and their preparedness for an attack. Organizations that lack a robust cybersecurity framework, do not conduct regular security audits, or fail to invest in employee training for phishing and other common attack vectors present less of a challenge to cybercriminals. Furthermore, entities without a clear incident response plan are considered more lucrative targets, as they are likely to take longer to detect and respond to an attack, increasing the attackers’ chances of success and potentially leading to a higher ransom payout.

In summary, cybercriminals employ a strategic approach in selecting their targets, prioritizing organizations with promising financial prospects, known vulnerabilities, and weaker defensive capabilities. These criteria maximize the attackers’ return on investment by targeting entities most likely to pay ransoms and where they can breach with relative ease.

5. Its infrastructure in the dark web

In the dark web, they use different markets, websites and platforms to carry out their operations:

  • Markets: The dark web hosts a variety of specialized marketplaces that function similarly to conventional e-commerce platforms but are utilized for illicit purposes. These markets are pivotal for the exchange of hacking tools, corporate network access, and stolen data. Cybercriminals leverage these platforms to recruit affiliates, sell malicious software, and even buy vulnerabilities and access credentials to aid in their attacks. A notable characteristic of these markets is their organized nature, with items categorized meticulously, mirroring legitimate online marketplaces. For example, platforms like AlphaBay have been known to host thousands of listings, offering everything from zero-day exploits to access to compromised systems, managed in a user-friendly manner to facilitate the transactions.
  • Platforms: Apart from marketplaces, the dark web houses various platforms designed for specific activities related to cybercrime. These include forums for the exchange of knowledge and tools, private chat services for communication between actors, and bulletin boards for announcements or calls for participation in larger scale attacks. These platforms serve as the bedrock for the cybercriminal community, providing spaces for collaboration, sharing technical advice, and forming alliances. They enable cybercriminals to stay updated with the latest in hacking techniques, share successful strategies, and even recruit talent for upcoming operations. The collaborative environment fosters an ecosystem where knowledge and resources are shared freely, enhancing the capabilities of individual actors and groups.
  • Websites: Dedicated websites on the dark web offer various services directly related to cybercrime activities. This includes sites for “Ransomware as a Service” (RaaS), where individuals can rent ransomware to launch their campaigns, and “leak sites” where cybercriminals publish the data stolen from their victims. These websites often implement countdowns and showcase lists of companies that have been compromised but not yet complied with ransom demands, increasing pressure on the victims to pay. The presence of these websites signifies a structured and professional approach to cybercrime, with services and features designed to maximize impact and profit. The use of these sites for publicizing successful attacks serves not only as a means to extort victims but also as a marketing tool to attract new customers and affiliates by demonstrating capability and success.

The infrastructure within the dark web forms the backbone of modern cybercrime, providing the necessary tools, platforms, and services that facilitate the execution of sophisticated attacks.

6. The double extortion

Double extortion is a critical evolution in the methodology of cyberattacks, significantly enhancing the potential damage and incentives for victims to comply with ransom demands.

This tactic involves not just the encryption of data and demands for ransom for its decryption but also the exfiltration of sensitive data with threats of public disclosure unless an additional ransom is paid. Hence the importance of knowing the different classifications of sensitive data and being aware of which ones your organization handles. This approach compounds the potential consequences for victims, introducing reputational damage, penalties, and economic losses far beyond the immediate operational impacts.

Let’s see what impact it has in detail:

  • Reputational Damage: The threat of publicizing sensitive information can lead to severe reputational harm for affected organizations. For businesses, the release of proprietary information, customer data, or embarrassing communications can erode trust with clients, partners, and the public. The long-term damage to an organization’s brand image and customer loyalty can often surpass the immediate financial costs of the ransom. For public institutions, the exposure of sensitive citizen data undermines public trust and can have significant political ramifications.
  • Penalties: Beyond reputational damage, the unauthorized release of sensitive data can result in substantial legal penalties. Organizations failing to protect customer data may find themselves in violation of data protection regulations such as GDPR DORA Act and NIS2 Directive in Europe, CCPA in California, or other privacy laws worldwide. These regulations can impose hefty fines, often scaling with the severity and scope of the data breach. Penalties can extend beyond financial damages to include mandatory corrective actions and ongoing audits, imposing further operational strains on the victim organization.
  • Economic Losses: The economic impact of double extortion spans beyond the ransoms paid. Organizations face operational disruptions, costs associated with recovery and data breach investigation, increased insurance premiums, and potential legal costs from lawsuits filed by affected parties. The cumulative effect of these expenses, alongside the potential loss of business during recovery and due to damaged reputation, can escalate to millions, crippling an organization financially. The risk of such substantial economic loss pressures victims into paying ransoms, even when backups exist, as the costs and implications of data exposure often outweigh the ransom amount. Learn here how to calculate the cost of a data breach.

This approach has proven highly effective, making it a favored tactic among cybercriminals. The implications of double extortion extend well beyond the immediate effects of traditional ransomware attacks, posing a multifaceted threat to organizations worldwide.

7. Even a triple extortion

The triple extortion ramps up the complexity and potential damage of a cyberattack by adding another layer of threat to the already devastating double extortion. In this scheme, attackers combine the threats of data encryption, data leak, and third-party repercussions with targeted Distributed Denial of Service (DDoS) attacks. This trifecta of cyber threats magnifies the pressure on the victim organization to pay the ransom and increases the attack’s overall impact.

Let’s take a closer look:

  • DDoS Attacks: After encrypting data and threatening its release, cybercriminals launch DDoS attacks to amplify the urgency and harm. By overwhelming the victim’s network with a flood of traffic, the DDoS attack can shut down operations, making it impossible to conduct business online. These assaults serve to reinforce the attackers’ message: pay the ransom or face continued and escalating disruption.
  • Attacks to Third-Parties: The crux of triple extortion lies in the extension of threats to include the victim’s network of third parties—customers, partners, and suppliers. Cybercriminals may threaten to leak stolen data that could incriminate or harm these third parties or even directly attack their systems. This expanded attack surface forces the victim to consider the broader ecosystem’s safety and increases the likelihood of paying a ransom to prevent collateral damage.

The extended impact of triple extortion is profound. It is this extended reach and multiplied pressure that characterizes the sinister effectiveness of triple extortion.

8. And quadruple extortion!

Quadruple extortion adds a fourth layer of pressure and complexity to the already sophisticated cyberattack strategies encompassing double and triple extortion tactics. This advanced method compounds the threats of data encryption, data theft, and DDoS attacks with targeted tactics designed to leverage social pressure against the victim. This includes notifications to third parties and public threats, significantly broadening the attack’s psychological impact and potential for reputational damage.

These are their tactics:

  • Social Pressure: Cybercriminals utilize social pressure as a key tool in quadruple extortion, aiming to erode the victim’s stand against paying the ransom. By publicly shaming the victim organization for its perceived negligence or irresponsibility in handling the attack—especially concerning the potential harm to third-party customers, suppliers, and partners—attackers seek to create a public outcry. This outcry can pressure organizations into paying the ransom to mitigate further reputational harm and to prove their commitment to stakeholder welfare.
  • Notifications to Third-Parties: Extending beyond mere threats of third-party impact, quadruple extortion involves direct notifications to these parties. Attackers may contact customers, partners, and suppliers to inform them of the victim organization’s ‘irresponsibility’ in not securing their data or in choosing not to pay the ransom, thereby endangering not just the primary victim but its entire ecosystem. This tactic not only amplifies fear and uncertainty but also strains relationships between the victim organization and its network, potentially leading to loss of business and long-term damage to partnerships.
  • Public Threats: The strategy may involve making public statements or threats regarding the victim, sometimes targeting specific figures within the organization, such as the Chief Information Security Officer (CISO), to personalize and intensify the attack. CISOs are under constant pressure to face cyber-security challenges, so they are a perfect objective. By portraying key decision-makers as directly responsible for any fallout, attackers seek to isolate them, undermining their authority and decision-making capacity within their organization and among stakeholders.

In summary, quadruple extortion represents a sophisticated evolution in ransomware strategy, leveraging not just technical threats but also psychological warfare and public relations tactics to compel victim organizations into compliance.

9. The mega-attacks

Mega-attacks represent a new category of cyber threats, distinguished by their scale, sophistication, and the broad swathe of damage they are capable of inflicting across the digital ecosystem. These attacks are particularly aimed at Cloud Service Providers (CSPs), leveraging zero-day vulnerabilities to compromise not just single entities but potentially hundreds or thousands of organizations reliant on these cloud infrastructures.

The strategic targeting of CSPs marks a significant shift in cybercriminal focus. By breaching a single cloud service provider, attackers can gain access to the data and systems of numerous organizations simultaneously. This approach exponentially magnifies the impact of the attack, as CSPs are foundational to the operations of a vast array of businesses across various sectors.

Central to the methodology of mega-attacks is the exploitation of zero-day vulnerabilities—previously unknown security flaws for which there are no immediate patches or fixes. These vulnerabilities offer attackers a golden window of opportunity to infiltrate systems and deploy malware before the vulnerability becomes known and is rectified by vendors. The reliance on such vulnerabilities underscores the sophistication of mega-attacks and the high level of skill and resources possessed by the attackers.

The fallout from a mega-attack on a cloud service provider can be catastrophic, affecting potentially thousands of dependent businesses and organizations. This widespread damage can range from financial loss, operational disruption, to severe reputational harm. Auditing the security practices of CSPs, establishing stringent security standards in service level agreements, and maintaining an active posture of vigilance are critical steps in mitigating the risk of falling victim to these large-scale cyber assaults.

10. What tactics do attackers use?

RaaS operations, much like legitimate businesses, update their tactics and tools to stay ahead of cybersecurity measures, engaging in a series of calculated steps to execute their attacks successfully. Below is an outline of the typical process and key tactics RaaS groups use in their operations:

  1. Initial Access: RaaS groups often gain their initial foothold through phishing campaigns designed to deceive users into disclosing credentials or installing malware. They are also known to exploit known security vulnerabilities in software or purchase zero-day vulnerabilities from black markets to bypass security measures without detection.
  2. Escalation of Privileges: After gaining access, attackers seek to increase their permissions to administrative levels. This could involve exploiting weaknesses in Active Directory configurations, manipulating Group Policies, or exploiting system vulnerabilities that allow them to gain broader access within the environment.
  3. Infiltration: With escalated privileges, attackers establish a stronger presence within the system. They may create new accounts with elevated privileges, duplicate authentication tokens, or gather credentials that provide further access to systems and data, thus ensuring they have multiple paths to retain access.
  4. Lateral Movement: Attackers move within the network to identify and access critical systems and assets. This movement often involves additional phishing attempts within the organization, exploitation of trust relationships between systems, and use of stealthy techniques to avoid raising alarms.
  5. Defense Evasion: To maintain their presence without being detected, RaaS operators may clean or alter logs, disable endpoint detection and response (EDR) systems, and use encryption to obfuscate their activities. There are many encryption types, be sure to use the best. This step is crucial for the attackers to carry out their objectives without interruption.
  6. Data Collection, Extraction, and Deployment: The attackers identify valuable data, exfiltrate it to a location they control, and then proceed to deploy the ransomware. This could involve encrypting critical business data and systems, thus disrupting operations and compelling the victim to pay a ransom for the decryption key.

11. Checklist of Measures to protect against modern Ransomware Attacks

To fortify defenses against modern ransomware attacks, organizations should adopt a comprehensive approach, integrating both technological solutions and human-centric strategies. The following checklist outlines key defensive measures that can significantly enhance an organization’s resilience against these threats:

  • Implement Strong Encryption: Employ encryption for sensitive data in its three states, at rest, in use, and in transit, making it less useful to attackers even if they manage to exfiltrate it.
  • Conduct Regular Security Awareness Training: Educate staff on the risks of ransomware, including recognizing phishing attempts and the importance of reporting suspicious activities.
  • Maintain Regular Backups: Keep up-to-date backups of critical data in multiple locations, including offline storage, to ensure recovery in the event of encryption by ransomware. Secure your business documents in storage systems, learn best practices here.
  • Stay on Top of Patching: Regularly update software and systems to patch known vulnerabilities, drastically reducing the attack surface for cybercriminals.
  • Enforce Strict Access Control: Apply the principle of least privilege from the Zero-Trust approach, ensuring users have only the access necessary for their roles, thereby limiting the spread of ransomware.
  • Invest in Continuous Monitoring and Detection: Utilize advanced monitoring tools or leverage your existing tools with monitoring capabilities to detect unusual activities indicative of a ransomware attack, enabling rapid response.
  • Develop a Comprehensive Incident Response Plan: Prepare an incident response plan to ensure a quick and organized response, minimizing downtime and losses.
  • Network Segmentation: Segment your network to restrict movement, confining the spread of ransomware to isolated segments of the network.
  • Enhance Endpoints Protection: Deploy advanced endpoint protection solutions that specifically counter ransomware and other sophisticated threats. For example, protect data stored on devices such as PCs or Macs in the best ways.
  • Implement Multi-Factor Authentication (MFA): Use MFA to add an additional layer of security, protecting accounts even if credentials are compromised.
  • Use Application Whitelisting: Allow only approved applications to run, effectively blocking unauthorized applications.
  • Deploy Anti-Phishing Solutions: Implement anti-phishing technologies and services to detect and block phishing emails before they reach the end user.
  • Establish Use and Control Policies: Formulate policies governing the secure use of devices and networks, including the use of personal devices and remote access.
  • Strengthen Email Security: Apply email filtering and scanning solutions to identify and block malicious emails, reducing the risk of phishing and malware delivery.
  • Secure Management of Passwords: Encourage the use of strong, unique passwords and the regular changing of passwords, along with the use of password managers to enhance security.

By integrating these defensive strategies, organizations can establish a strong security posture capable of thwarting ransomware attacks and minimizing their potential impact.

12. Example of a real case mitigated

Example of a Real Case Mitigated:

  1. Initial Contact: Attackers breached the company’s network and encrypted sensitive data, then contacted the company demanding a ransom for decryption.
  2. Extortion Tactics: Upon refusal of the ransom payment, the attackers threatened to publicly release the encrypted data, attempting to pressure the company further.
  3. Evidence and Verification:: To prove they had control of the data, attackers sent a sample of the stolen data, demonstrating the critical nature of the encrypted information.
  4. Evaluation of Compromised Data: Upon inspection of the sample provided, it was discovered the data was previously encrypted by the company as part of their security measures, rendering it inaccessible to the attackers.
  5. Damage Mitigated: Due to the company’s proactive encryption of sensitive data and the maintenance of up-to-date backups, the potential damage was significantly mitigated. The company restored the affected systems from backups, avoiding the payment of the ransom and preventing the public release of sensitive data.

13. Data is the most valuable thing for them

Data is undoubtedly the most prized asset for cyber attackers, who seek not to cause random damage but to profit substantially from organizations’ sensitive information. Recognizing this, it is imperative for organizations to accord the protection of data the same level of importance that attackers do. This entails viewing data security as a foundational concern and implementing comprehensive measures to safeguard it.

At the core of these measures is the adoption of a zero-trust security framework. This approach dictates that no entity—regardless of its position inside or outside the organization’s network—is granted implicit trust, thereby considerably reducing the potential for unauthorized data access.

In addition to implementing a zero-trust model, organizations must embrace a data-centric security approach. This strategy prioritizes the safeguarding of the data itself, rather than merely focusing on perimeter defenses. By doing so, even if attackers bypass other forms of defense, the data remains inaccessible through the application of strong encryption and stringent access controls. These methods ensure that only authorized personnel can access and manipulate the data, further diminishing the risk of data breaches.

A data-centric security stance remains effective against a broad spectrum of attack vectors, whether the threats originate from cloud-based services, third-party vendors, or even internal sources within the organization. By making data protection central to their security strategy, organizations can ensure that, irrespective of the nature of the breach, their data remains shielded from unauthorized access and exfiltration.

14. SealPath, your ally in not giving in to their threats

SealPath steps into this arena as a formidable ally, offering Enterprise Digital Rights Management (EDRM) solutions designed to fortify data against unauthorized access, manipulation, and extortion. SealPath’s technology empowers organizations to protect their most valuable data by embedding security directly into the information itself, ensuring that it remains inaccessible to attackers, even in the event of a breach.

At its core, SealPath’s approach focuses on encrypting files and setting granular access controls that dictate who can view, edit, copy, or share the protected data. This method of protection travels with the data, regardless of where it is stored or with whom it is shared, offering a persistent, dynamic layer of security that adapts to various threat scenarios. This ensures that even if attackers bypass other layers of defense and gain access to sensitive files, they cannot exploit the data for ransomware attacks or any other malicious purposes.

What sets SealPath apart from other tools is its user-centric design and easy integration into existing workflows. This intuitive approach ensures that data protection enhances productivity rather than hindering it, making SealPath not just a security tool but a facilitator of secure business operations. Moreover, SealPath provides detailed tracking and reporting capabilities, allowing organizations to monitor who accesses their data and when, offering unparalleled visibility and control over sensitive information.

In summary, SealPath represents a critical tool in the arsenal against ransomware and other cyber threats, offering a unique blend of robust data encryption, granular access controls, and user-friendly operation. Its value lies not only in its ability to protect data from unauthorized access but also in its capacity to ensure that, in the digital workspace, security and efficiency go hand in hand. With SealPath, organizations can confidently navigate the digital landscape, knowing their data is safeguarded from the ever-present threat of ransomware.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SealPath
SealPath is the European leader in Data-Centric Security and Enterprise Digital Rights Management, working with significant companies in more than 25 countries. SealPath has been helping organizations from different business verticals such as Manufacturing, Oil and Gas, Retail, Finance, Health, and Public Administration, to protect their data for over a decade. SealPath’s client portfolio includes organizations within the Fortune 500 and Eurostoxx 50 indices. SealPath facilitates the prevention of costly mistakes, reducing the risk of data leakage, ensuring the security of confidential information, and protecting data assets.

Update patch of ActiveImage Protector 2022 Windows and a new build of Actiphy Boot Environment Builder are released

Essential Update for Windows ADK Compatibility and Recovery Stability

Actiphy Inc. has released a mandatory maintenance package for ActiveImage Protector (AIP), including **Agent Patch 256122** and an update to the **Boot Environment Builder (BEBuilder v1.0.11.1343)**. This release focuses primarily on ensuring compatibility with the latest Microsoft environments and resolving critical issues within the recovery media. Users must apply this update to maintain robust disaster recovery capabilities.

Why This Update Is Essential

This version brings vital support for recently reissued versions of the Windows Assessment and Deployment Kit (ADK). Furthermore, it corrects an issue where the network would become unavailable in the Windows Recovery Environment (WinRE) after a Windows Update on Windows 11/2025 systems. This fix is crucial for network-based restores.

Key Fixes and Enhancements

Boot Environment Builder (BEBuilder v1.0.11.1343):

  • Expanded Windows ADK Support: Ensures full compatibility with the reissued May 2025 Windows ADK, supporting the creation of stable recovery media for Windows 11 Version 22H2 and Windows Server 2022/2025 environments.
  • Critical Network Fix: Resolved the issue where the network adapter would become unavailable in the boot environment after certain Windows Updates (WinRE) on newer operating systems. This restores the ability to perform network-based recoveries.
  • Character Display Fix: Corrected an issue where folder names containing double-byte characters were not displayed correctly within the boot environment created using the Windows ADK.

ActiveImage Protector Agent (Patch 256122):

  • Core Agent Reliability: Implemented general bug fixes and stability improvements to the core AIP backup agent to ensure consistent backup task execution and performance.

Action Required

Users must download and install this patch package. Following the installation of the updated AIP Agent, it is mandatory to **recreate your Windows PE/RE-based boot media** using the new BEBuilder (v1.0.11.1343) to incorporate the essential network and compatibility fixes for your disaster recovery process.

 

Actiphy delivers complete confidence in backup and disaster recovery for critical environments.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Actiphy
Actiphy founded in 2007, focuses on developing and offering innovative backup and disaster recovery solutions for complete protection of all your systems and data. ActiveImage Protector backs up Windows, Linux machines on physical and virtual environments and restore systems and data fast for you to be up and running with minimal downtime and data loss. Today Actiphy hold 20% of the image backup market in Japan and are expanding our services in the Asia/Pacific and North American regions, as well as in Europe, the Middle East and Africa.

Making the Most of Rule-Based Intrusion Detections

Think back to being in high school and wanting to leave the room during class. Your teacher would give you a hall pass to show anyone monitoring the halls that you had permission to walk around. Your behavior, walking around during the class period, was suspect unless you followed the rule, getting a hall pass.

 

For security teams, rule-based intrusion detections are the hall monitors that look for behaviors that indicate a problem. Rule-based intrusion detection systems (IDS) use specific rules to identify harmful activities and behaviors, enabling security teams to detect and respond to threats. While they offer various benefits, they also create challenges as security teams need to maintain the rules in an ever-changing threat landscape.

 

Adding context to rule-based intrusion detections enables security teams to create high-fidelity alerts, reducing false positives and alert fatigue.

 

What is a rule-based intrusion detection system?

A rule-based intrusion detection system (IDS) identifies malicious activities or unauthorized access by comparing real network traffic against a predefined rule or signature. The rules identify patterns or behaviors associated with security threats, typically based on known attack vectors or published vulnerabilities.

The IDS triggers an alert or takes action when an activity matches rule, enabling security teams to automatically block specific traffic or receive an alert about a potential security incident. Some key features of rule-based IDS include:

  • Predefined rules: comparing network traffic to known threat patterns
  • Real-time detection: triggering alerts when current network traffic matches the rules
  • Response actions: blocking traffic to prevent continued activity or logging the event for later forensic investigation
  • Rule management: applying active rules while storing inactive ones

 

What is the difference between rule-based, signature-based, and anomaly-based IDS?

Three basic types of IDS exist:

  • Rule-based: predefined rules to look for policy violations using patterns learned from training data which is valuable for rapidly detecting known threats.
  • Signature-based: predefined patterns that match known threats which is valuable for identifying document threats but less effective against new, unknown attacks because it relies on its database.
  • Anomaly-based: established baseline for normal network activity that flags significant deviations as suspicious activity or new attacks which may help identify zero-day attacks but can lead to false positives.

 

What are the benefits of rule-based detections?

Rule-based intrusion detection provides a structured approach to spotting and managing malicious activities, enabling security teams to improve network security. Some of the primary benefits that these rule-based detections provide include:

  • Flexibility: giving security teams the ability to enable or disable rules to respond to varying security needs
  • Precision: using “if, then” statements to analyze data and identifying potential threats, increasing detection accuracy
  • Error management: disabling or ignoring problematic rules when verifying them to reduce errors also reduces false positives and false negatives
  • Adaptability: customizing rule sets and regularly updating them for faster responses to newly identified threats and zero days

 

What are the challenges of using rule-based detections?

Rule-based detections work well for known threats, but they often create challenges when security teams only rely on them to detect incidents. Some primary challenges include:

  • Limited capabilities: failure to identify novel or sophisticated attacks, like zero days, that are outside the existing rule set
  • Overload of events: high volumes of network traffic triggering excessive event notification that overwhelm security teams and add to alert fatigue
  • Errors in rules: duplicated rules or outdated rules leaving threats undetected, increasing data breach risks
  • Reliance on rule quality: detection rates and effectiveness dependent on security team’s ability to write clear rules
  • Continued maintenance: regular updates and refinements to adapt to new threats and prevent false positive, false negative, and false alarm risks

 

How does adding context improve rule-based detections?

Adding context to rule-based detections by enriching data can improve accuracy, enabling security teams to more effectively and efficiently protect systems. Context-aware detections enable security teams to improve detections by providing insight into entity behavior and potential impact of the behaviors.

 

With rule-based detections that use enriched data, security teams can:

  • Understand contextual risk in real-time
  • Reduce time spent engaging in alert triage
  • Filter out low-risk threats and alerts, like testing activity in an environment without sensitive data

 

For example, adding context to detections may include information like:

  • Log message severity
  • Event priority based on event definitions or anomaly type
  • Assets priority, like business critical applications and databases
  • Asset vulnerabilities that impact its risk level

 

What are the best practices for building high-fidelity rule-based detections?

Building high-fidelity rule-based detections requires careful planning and execution to effectively identify malicious activities. By implementing the following best practices, security teams can improve detection rules in ways that reduce false positives and false negatives.

Centralize and Normalize All Security Data

Capturing the log and event data related to your environment is the basic building block of all detections. To optimize this security data, you need to aggregate it in a central location and normalize the data. The data normalization process converts and standardizes the log formats so that you can compare activities across different technologies.

Identify Use Cases

Identifying use cases helps you determine the types of detections that matter most to your organization’s security. Your use cases define the specific scenarios and threats that you want detections to identify based on your network topology and the typical activities occurring within your environment. For example, some use cases for detections might include:

 

Build Detections

Building detections involves crafting precise rules that identify network anomalies and potential threats. For example, Sigma rules are a collection of “search scripts” that allows you to identify specific threats by matching log events with potential suspicious activity. Your detections should consider the different logsource components necessary to ensure comprehensive coverage.

Correlate Detections

Correlating detections improves their accuracy and reliability by linking together multiple events. For example, Sigma Correlation rules allow you to build on the basic Sigma rule and define relationships between events. By doing this, you can identify complex threats that might not be detected when looking at isolated events. Effective correlation ensures that suspicious patterns are flagged across different network segments, users, or applications for faster incident detection and investigation.

Add Context to Alerts

Adding context to alerts allows you to better understand the threat and potential impact better. For example, mapping Sigma rules to the MITRE ATT&CK Framework enables you to create tactical alerts for known threats related to your IT environment and engage in proactive threat hunting by leveraging threat intelligence.

Incorporate Risk Scoring

Risk scoring allows you to prioritize the detections so that you can respond to the most critical threats first. Assigning risk scores to the different assets and events enhances decision-making so that you can mitigate a security incident’s impact faster. Some things to consider when creating risk scores include:

  • Asset risk, like criticality and known vulnerabilities
  • Event risk, like message severity, event priority, and asset priority

 

Graylog Security: High-fidelity alerts that improve threat detection and incident response

Using Graylog Security, you can rapidly mature your threat detection and incident response capabilities. Graylog Security’s Illuminate bundles include rulesets with content that includes Sigma detections, enabling you to uplevel your monitoring by incorporating threat hunting capabilities and correlations to ATT&CK TTPs.

By leveraging our cloud-native capabilities and out-of-the-box content, you gain immediate value from your logs. Our anomaly detection ML improves over time without manual tuning, adapting rapidly to new data sets, organizational priorities, and custom use cases so that you can automate key user and entity access monitoring.

With our intuitive user interface, you can rapidly investigate alerts. Our lightning-fast search capabilities enable you to search terabytes of data in milliseconds, reducing dwell times and shrinking investigations by hours, days, and weeks.

To learn how Graylog Security can help you implement robust threat detection and response, contact us today.

About Graylog
At Graylog, our vision is a secure digital world where organizations of all sizes can effectively guard against cyber threats. We’re committed to turning this vision into reality by providing Threat Detection & Response that sets the standard for excellence. Our cloud-native architecture delivers SIEM, API Security, and Enterprise Log Management solutions that are not just efficient and effective—whether hosted by us, on-premises, or in your cloud—but also deliver a fantastic Analyst Experience at the lowest total cost of ownership. We aim to equip security analysts with the best tools for the job, empowering every organization to stand resilient in the ever-evolving cybersecurity landscape.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

ITSM vs. ITIL: The differences between the discipline and the framework

ITSM stands for IT service management. People often use this and the term Information Technology Infrastructure Library (ITIL) interchangeably. They have many important parallels, but it is still important to differentiate between the two. This article explains how the terms relate to each other – and how they are best used.

What is ITIL?

ITIL®️ is a set of best practices to approach IT service management. The framework provides a series of processes designed to enable effective ITSM.

Key objectives are to successfully manage IT services and improve IT support and service level management. With the help of the framework, companies can better plan and implement their services. This ensures high quality and controls service management costs.

In addition to ITIL, there are other, less popular frameworks. COBIT (Control Objectives for Information and Related Technologies) or CMMI (Capability Maturity Model Integration) also offer guidelines for ITSM.

(Note: ITIL®️ is a registered trademark of Axelos Limited who provides the latest version of ITIL and ITIL certification.)

What is ITSM?

ITSM helps IT teams deliver IT services effectively and with high satisfaction. It’s not only about running the IT infrastructure smoothly, but it is also about optimizing business value creation.

In addition to the IT infrastructure, the focus is on service. ITSM aims to meet the needs of users and customers in the best possible way by using defined measures and processes. It is important to solve service problems, continuously improve IT services and adapt them to new requirements.

ITSM aligns IT services with the company’s requirements and objectives. Companies can use it to identify potential risks to service provision.

The most important ITSM processes are:

●      Incident Management (processing faults and incidents)

●      Problem Management (identifying the causes of recurring faults)

●      Change Management (implementing changes)

●      Service Request Management (processing user requests)

The differences between ITIL and ITSM

Despite frequent confusion between ITSM and ITIL, they do differ significantly from each other in some respects.

ITSM deals with all the processes and activities involved in providing IT services. It refers to the management of all activities related to IT services. Overall, ITSM has a much broader focus.

ITIL is a framework. It aims that makes these services better and more efficient. It’s important as a quality standard with its best practices.

In short: ITSM is the what and ITIL is the how of ITSM. While ITSM describes what is actually done, ITIL explains how this should ideally be done.

ITIL is also more customer-centric, while ITSM focuses more on the service provider. This is because ITIL aims to improve service quality. ITSM, on the other hand, aligns IT services with the company’s own requirements and objectives.

Conclusion: ITSM is a broad approach to managing IT services, including topics like itsm tools, people and processes. ITIL provides specific guidance and recommendations to implement ITSM effectively.

The similarities

ITSM and ITIL both support a structured approach to IT delivery, but they should not be confused. Despite this, people closely intertwine the terms, because the combination offers the best output. ITIL describes the path to success in ITSM.

ITSM and ITIL have the following in common:

●      Goals: Both improve IT services and increase customer satisfaction.

●      Processes: Both rely on clearly defined processes such as incident and problem management.

●      Service orientation: Both are about services and not about areas such as the technical infrastructure.

●      Continuous improvement: Continual service improvement is an important principle for both ITSM and ITIL.

●      Measurability: Both use key performance indicators and service quality benchmarks to quantify the services provided.

ITSM and ITIL are also similar in these respects:

●      Both enable good IT services. However, ITSM focuses a little more on the company. ITIL focuses a little more on the customer. Nevertheless, both see IT as services offered to the customer.

●      They work together. ITIL clearly supports ITSM. Effective ITSM in practice relies heavily on ITIL as the de facto standard.

●      The processes are more or less the same, but TSM focuses more on objectives. ITIL focuses more on the necessary procedures.

Consideration: ITSM vs. ITIL

ITSM and ITIL work together. Although there are several other frameworks for ITSM, most users closely link ITIL to ITSM.

For example, when companies implement ITSM, ITIL provides important guidance. Over time, companies adopt their own unique processes and procedures by using ITIL.  

Leaders can now ask a new question. On which of these two pillars should companies focus?

The outcome depends heavily on whether the team focuses more on what is needed or how it should be done. ITSM guides the “what.” ITIL guides the “how.”

It is crucial for organizations to choose the approach that best suits their needs, requirements and goals.


Reasons to focus on ITIL

Many professionals regard ITIL as the most important framework and the standard for information technology service management. Although the best practices described are not obligations, they carry great weight as recommendations when developing a service strategy.

Among other things, these reasons and advantages can be a good reason to deal with ITIL rather than ITSM:

  1. When companies are beginning with ITSM, ITIL supports them in doing so. If you follow best practices, you will have an excellent structure for your own IT services.
  2. ITIL places great emphasis on improving the quality of IT services. This automatically leads to higher customer satisfaction and loyalty, which are important building blocks for a company’s profitability.
  3. There is a strong focus on continuous improvement in ITIL. This supports the business in being agile, adaptable and able to adapt to future developments.
  4. ITIL contains standardized processes and workflows that companies can use again and again. This saves them time and money while making them more productive overall.
  5. Those who rely on ITIL are not starting from scratch. This happens because the framework retains what is working well. It only makes changes where necessary. 


Reasons to focus on ITSM itself

ITSM is a lived practice that is specifically tailored to the respective company. ITIL is more theoretical. It does not generate any added value on its own.

Despite the importance of ITIL, the bottom line is how ITSM works so that practical improvements can be implemented directly.

The following reasons and advantages speak in favor of a stronger ITSM focus than ITIL:

1. ITSM is a more flexible approach than ITIL. It adapts easily to the requirements of very different organizations.

2. Even though ITIL is a de facto standard, there are many other ITSM frameworks. Focusing on ITSM promises cross-method work. Teams can combine the best of different frameworks with one another.

3. It’s the business that counts. ITSM focuses on the business. Functional ITSM dovetails IT services with business objectives.

4. Optimizing a few processes in a targeted manner is more effective than trying to do everything at once. ITSM lets teams focus on core processes and their practical application.

5. Smaller teams, in particular, will find ITSM a more manageable approach with more practical relevance. It allows them to organize their day-to-day work flexibly and according to their own capabilities.

Conclusion of the trade-off between ITSM and ITIL

Ideally, ITSM and ITIL work together as a powerful combination. Anyone who operates ITSM should pay attention to the ITIL set of guidelines. And ITIL presupposes a clear discussion of ITSM.

The only question is where companies should focus their efforts. This must be individualized according to objectives and any current areas for improvement. As a best practice guideline, ITIL offers excellent orientation. ITSM is more flexible and places greater emphasis on business aspects.

Summary

ITSM and ITIL are equally important for managing IT services in organizations effectively and efficiently. For users, it is crucial to know the differences in order to make dedicated use of both concepts. ITSM describes the goal and puts it into practice. ITIL provides the methodology to do so effectively.

Both terms improve IT services and increase customer satisfaction. Both also use clearly defined processes.

Businesses must ask themselves how they can best combine ITSM and ITIL. If each company pursues its own approach here, it is always necessary to weigh the options individually. Ultimately, however, the measures always serve one goal – providing good ITSM.

Find out how OTRS ITSM software can support implementation of your efforts in this area.

About OTRS

OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Pandora FMS Stands Out in G2 Spring 2025 Reports: 35 Key Recognitions in Monitoring and Cybersecurity

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About PandoraFMS
Pandora FMS is a flexible monitoring system, capable of monitoring devices, infrastructures, applications, services and business processes.
Of course, one of the things that Pandora FMS can control is the hard disks of your computers.

Sharing Hub: a single way to control all shared items

In today’s world of fast-paced business, tracking and managing shared credentials and other sensitive information across your organization can be overwhelming. To make things easier, we’re excited to introduce the Sharing Hub—a centralized dashboard that allows NordPass organization Owners to easily view and manage all shared items within their organization. It is designed to increase security, streamline operations, and put you in full control.

What is the Sharing Hub?

The Sharing Hub is a feature accessible only through the NordPass Admin Panel. As an organization Owner, you can use it to view and easily manage all individual items or folders shared within your organization, as well as those shared externally by your users.

This means two things: first, you gain full visibility into your company’s shared data—allowing you to see exactly who has access to what, the type of access they have, and who originally shared each item—all from one centralized dashboard. Second, from the same dashboard, you can manage access to shared credentials and folders in real time by granting, revoking, or modifying permissions for any shared item or folder. This way, you can ensure your employees share sensitive information like passwords, passkeys, or credit card details securely—without relying on unsafe channels—and you stay informed, ensuring everyone only has access to what they need.

Many existing password management solutions don’t provide full visibility and control over shared credentials from a single, centralized dashboard. Because of this, organizations often either rely on unsupervised peer-to-peer sharing or restrict credential sharing altogether, with the latter leading some employees to ignore established policies and use insecure channels like email or chat apps. Naturally, both scenarios pose a serious risk to the company’s cybersecurity. NordPass solves this problem with the Sharing Hub, giving administrators the tools they need to easily monitor and manage access to shared items.

How the Sharing Hub works

Access and availability

The Sharing Hub is exclusive to users with the Owner role within the organization. Owners can access this feature via the Admin Panel.

The Sharing Hub is available only with our Enterprise plan. The Sharing Hub is purpose-built to meet the needs of companies that require comprehensive oversight and management of access to their sensitive information.

Enabling and disabling the Sharing Hub

Organization Owners have the ability to turn the Sharing Hub on or off based on their needs within a company. This can be done through the Settings page in the Admin Panel. 

Centralized dashboard

Once enabled, the Sharing Hub becomes a centralized dashboard where organization Owners can track and manage all shared items within and outside the company. This includes items that have been shared internally, such as passwords, passkeys, credit cards, personal information, or secure notes. Thanks to the Sharing Hub, you will be able to see metadata for each item such as the title, type, owner, and the last edited date. This metadata provides valuable context without exposing the contents of the shared items.

It’s also worth noting that the Sharing Hub doesn’t give Owners direct access to the items themselves or a way to make changes to them. Instead, its main purpose is to offer improved visibility of items shared across the organization and make it easier to manage who has access to what. This means that, as an organization Owner, you can see who has access to certain items, who originally shared them, and what level of access they have—then adjust those permissions as needed.

Access management

Thanks to the Sharing Hub, organization Owners can easily grant, change, or remove access to shared items or folders for anyone in the organization. In other words, you can give someone access whenever it’s needed, limit what they can do with it, or remove their access entirely if it’s no longer necessary.

To make things clearer, here are some key features you get with the Sharing Hub:

  • Add/remove users and groups to/ from shared folders.

  • Add/remove users to/from specific shared items.

  • Adjust access levels like view, edit, autofill, or share for both items and folders.

  • Transfer ownership of shared items or folders.

  • Share folders with groups even if the organization Owner isn’t part of that folder.

With all this centralized control, organization Owners can stay on top of access management, reduce the risk of human error, and enforce strong security policies across the organization.

Filtering and sorting options

Tracking a huge number of shared items can be tricky. To simplify that process, the Sharing Hub includes filtering and sorting features that are designed to help Owners track the data efficiently.

  • Filtering by item type: Owners can filter items by their type, for example, passwords, secure notes, or shared folders. 

  • Filtering by user or group: Owners can select a specific user or group to see all items shared with them.

  • Sorting by members’ status: You can sort members based on their status: Active, Inactive, or External.

  • Sorting by title: Owners can sort items by title and organize items alphabetically, making it easier to locate specific items by name.

  • Sorting by last edited date: Owners can sort items by last edited date, which can greatly help in identifying recent changes or updates.

Access details and ownership information

The Sharing Hub provides detailed information about who has access to each shared item and their specific permission levels. Owners can see:

  • Active users: Users that currently have access to the item, along with their permission levels.

  • Inactive users: Users who have been deactivated but may still have residual access to items.

  • Pending shares: There are invitations that have been sent to users but not yet accepted. Pending shares indicate that the item is in the process of being shared, but access has not been established.

  • External shares: Items created by organization users and shared externally are marked with a special icon and labeled “External.” This visibility helps owners monitor data that is shared outside the organization, which could pose additional security risks.

To further enhance usability, the Sharing Hub also includes a search function that allows owners to search for items by their title. This is quite useful when the owner wants to quickly identify certain items without needing to scan through long lists or apply multiple filters. The search tool will ease the process of finding items and save time.

How can the Sharing Hub help your organization?

The Sharing Hub can help companies enhance their security and operational efficiency by offering centralized control of all shared items and folders. With this feature, organizations can more effectively prevent unauthorized access attempts, thoroughly audit all shared credentials and access levels from a single dashboard, and respond quickly to potential misconfigurations or cyber threats. In other words, the Sharing Hub helps ensure employees share credentials securely—without relying on insecure channels like email or chat apps—while giving admins the oversight and control needed to keep credential sharing safe and appropriate.

With the introduction of the Sharing Hub, NordPass meets the current needs and future demands of organizations needing more control and compliance capabilities. This makes NordPass stand out in the market, where security and transparency come first.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.