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ESET Cyber Security Pro and ESET Cyber Security merge

Being a cybersecurity leader and a protector of your digital progress, ESET understands that to stay on top of this game requires endless innovation and improvement. This also applies to macOS, which many incorrectly perceive as a broadly secure operating system that doesn’t require additional protection.

To achieve the best possible protection for macOS users, ESET made a strategic decision to revamp its ESET Cyber Security solution protecting macOS devices and merge ESET Cyber Security Pro with the latest version of ESET Cyber Security. 

The importance of macOS security

It’s well known that macOS has held a reputation for having a more secure operating system due to several key factors. First, Apple keeps tight control over both hardware and software as macOS is designed to run exclusively on Apple’s own devices. This closed ecosystem allows Apple to implement stringent security measures.

Additionally, macOS is built on a Unix-based foundation benefiting from its permission-based architecture that restricts unauthorized access to system files. On top of that, Apple provides multiple built-in security features that collectively create a robust security environment.

However, the perception of macOS as a highly secure operating system does not mean that it is immune to malware. Cybercriminals are continually evolving their tactics, and macOS is not exempt from their efforts. Simply, the ever-increasing popularity of Apple devices has made them a more attractive target for attackers.

For example, ESET telemetry coming from macOS devices shows that password-stealing ware (PSW), which often targets credentials related to cryptocurrency wallets, increased by 127% in H2 2024. In a similar manner, ESET telemetry also detected a skyrocketing 320% increase in cryptomining malware targeting macOS users to abuse the computing power of their devices to make money.

What is happening to ESET Cyber Security for macOS?

To face current and upcoming threats to macOS users, ESET has been building an entirely new version of ESET Cyber Security with a completely overhauled architecture for enhanced functionality, stability, and future-proof performance.

Starting from scratch, ESET created a new code base allowing developers to focus on performance improvements and adding new features instead of increasingly demanding maintenance.

The latest version of ESET Cyber Security is included in ESET’s all-in-one protection for households — ESET HOME Security. It offers both higher performance and stability, network profiles, firewall, license-based features, and more.

All these changes mean that users can expect all the capabilities of the legacy ESET Cyber Security Pro and even more features in the near future.

Important dates and information

The end of sales for ESET Cyber Security Pro already took place November 15, 2024. Since then, users have not been able to purchase a new ESET Cyber Security Pro subscription. 

The End-of-Life date for ESET Cyber Security Pro is November 18, 2025. After this date, users can no longer renew, install, activate, or use our ESET Cyber Security Pro product. The application won’t be able to download new modules and will become inactive with a red error status (indicating modules are not up to date).

Users can already see a notification about the new version in the Update section of the application containing a download link to the latest ESET Cyber Security application.

For more information, please visit the ESET EOL website and the Support change for version 6 of ESET endpoint products for macOS.

Enjoy full protection

With improved macOS protection included in ESET HOME Security, you can rest assured that your smart home devices are fully protected from various kinds of attacks thanks to Antivirus & Antispyware, Firewall, Web and Email Scanning, Anti-phishing, and more. Users of the highest tier – ESET HOME Security Ultimate – get additional services, including ESET Identity Protection and ESET VPN.

As ESET developers have breathed new life into ESET Cyber Security, more exciting news is coming soon, so stay tuned for updates.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

10 Best MSP Software You MUST HAVE In 2025

Managing IT services for multiple clients isn’t easy. You constantly have to balance security threats, ensure uptime, and streamline operations while keeping your clients happy. Without the right software, inefficiencies creep in, security risks grow, and managing everything becomes overwhelming.

The right MSP software can change that. With the right tools, you can centralize management, automate tedious tasks, and strengthen cybersecurity, making your job easier and your clients more secure.

We’ve compiled a list of the 10 best MSP software solutions for 2025, covering key features, pricing, and how they can help you run a more efficient, profitable MSP business. Keep reading to find the 10 best MSP software solutions that you must have.

Key Takeaways

  • MSP software simplifies IT management and improves efficiency.
  • Automation features help reduce manual workloads and increase service reliability.
  • Cybersecurity should be a priority when selecting MSP software.
  • Multi-tenant management makes it easier to oversee multiple clients.
  • Pricing structures vary, so MSPs should evaluate options based on scalability.
  • Guardz is the best cybersecurity-focused MSP solution for SMBs.

Best MSP Software: Top Ten

Here’s a quick glance at the top ten pieces of MSP software that we’ll examine today. 

  1. Guardz
  2. NinjaOne
  3. ConnectWise Automate
  4. Atera
  5. Syncro
  6. PowerDMARC
  7. Datto RMM
  8. LogicMonitor
  9. Pulseway
  10. N-able N-central

Guardz

Guardz is a cybersecurity platform designed for MSPs managing small to medium-sized businesses. It consolidates multiple security functions into a single interface, allowing you to efficiently monitor and protect client environments. 

With AI-driven automation, phishing protection, data loss prevention, and a multi-tenant dashboard, Guardz helps reduce manual effort while improving security. Integrating key security controls in one platform simplifies management and enables proactive threat mitigation.

Key Features

Guardz provides a range of security tools that help MSPs streamline operations and improve client protection.

AI-Driven Threat Detection and Automated Response: The platform uses artificial intelligence to monitor client environments, continuously identifying threats in real time. It automates threat response, reducing manual intervention and ensuring faster mitigation of potential risks.

Multi-Tenant Management Dashboard: MSPs can oversee multiple clients from a single dashboard, gaining full visibility into security events across all managed environments. This centralization simplifies client management and operational workflows.

Comprehensive Email Security and Phishing Protection: Guardz includes built-in email security that detects and blocks phishing attempts. It also offers phishing simulations and security awareness training to help clients strengthen their defenses against email-based attacks.

Cloud and Endpoint Security Controls: The platform secures client endpoints and cloud environments by monitoring devices, enforcing compliance policies, and mitigating external threats. This helps protect against ransomware, malware, and unauthorized data access.

External Footprint Scanning: Guardz continuously scans for exposed assets, identifying vulnerabilities attackers could exploit. This allows MSPs to proactively address security risks before they become critical issues.

Pros

  • AI-driven threat detection reduces manual workload
  • Multi-tenant dashboard simplifies management of multiple clients
  • Built-in email security and phishing protection improve cybersecurity awareness
  • External footprint scanning provides proactive vulnerability management
  • Cloud and endpoint security integrations enhance overall protection

Cons

  • Pricing structure may not be ideal for very small MSPs
  • Some users may require additional training to maximize the platform’s capabilities

Pricing

Guardz offers tiered pricing plans based on the number of users and features required. The Pro plan starts at $5 per user/month and provides core security functions, while the Ultimate plan includes SentinelOne EDR and 24/7 MDR for enterprises needing advanced protection. A 14-day free trial is available, and annual plans offer discounts for MSPs managing larger client bases.

NinjaOne

NinjaOne is an endpoint management platform built for MSPs looking to streamline IT operations across multiple client environments. It provides remote monitoring, patch management, and IT documentation within a single interface, reducing complexity and improving efficiency. 

With automation tools and real-time device visibility, MSPs can proactively address issues, deploy software updates, and manage client systems without manual intervention. Its intuitive design and centralized dashboard make it a practical choice for managing IT infrastructure at scale.

Key Features

NinjaOne offers a range of features to help MSPs improve endpoint security and operational efficiency.

Real-Time Device Monitoring and Control: The platform continuously monitors endpoints, servers, and virtual machines, ensuring that MSPs can quickly detect and resolve issues before they impact clients.

Automated Patch Management: NinjaOne automates software patching for Windows, macOS, and Linux, helping MSPs maintain compliance and reduce vulnerabilities across diverse IT environments.

Built-In IT Documentation and Ticketing: A centralized documentation system allows for easy tracking of client environments, while an integrated ticketing system simplifies issue resolution and support workflows.

Pros

  • Intuitive interface with minimal learning curve
  • Strong automation features reduce manual workload
  • Reliable patch management across multiple operating systems
  • Remote access tools streamline device support

Cons

  • Lacks advanced customization for more complex environments
  • Reporting and analytics features are not as detailed as some competitors
  • Some MSPs may find pricing less flexible for smaller client bases

Pricing

NinjaOne does not publicly list its pricing, as it offers custom quotes based on the number of endpoints and features required. However, the platform provides flexible per-device pricing with no long-term contracts. MSPs can request a quote or start a free trial to evaluate its capabilities before committing.

ConnectWise 

ConnectWise is a remote monitoring and management (RMM) solution designed for MSPs that need to streamline IT operations and automate repetitive tasks. It offers extensive scripting capabilities, integrated remote access, and advanced alerting features, enabling proactive IT management. 

By reducing manual intervention and improving efficiency, ConnectWise Automate helps MSPs monitor client environments, address issues quickly, and maintain system security with minimal effort.

Key Features

ConnectWise Automate has various features that help MSPs manage client IT infrastructure more efficiently.

Extensive Automation Capabilities: The platform allows MSPs to create and deploy custom scripts, automating tasks such as patch management, software deployment, and system maintenance. This reduces the time spent on routine IT management.

Integrated Remote Access: Built-in remote access tools enable technicians to troubleshoot and resolve client issues without requiring third-party applications. This improves response times and reduces the need for on-site visits.

Customizable Alerts and Reporting: MSPs can configure detailed alerts and reports to track critical events, system performance, and security risks. These insights help demonstrate value to clients while ensuring proactive issue resolution.

Pros

  • Strong automation and scripting capabilities
  • Built-in remote access reduces reliance on third-party tools
  • Customizable alerts and reporting improve visibility into client environments
  • Scalable for MSPs managing multiple clients and large IT infrastructures

Cons

  • Interface can feel complex and has a learning curve
  • Automation setup requires time and scripting knowledge
  • Some users report slow performance with large deployments
  • Pricing can be expensive compared to other RMM solutions

Pricing

ConnectWise Automate does not publicly list its pricing, as it offers customized quotes based on the number of endpoints and required features. MSPs can request a quote to get tailored pricing that aligns with their business needs. A free trial is available for evaluation before committing to a subscription.

Atera

Atera is an all-in-one IT management platform designed for MSPs. It combines remote monitoring and management (RMM) with professional services automation (PSA) and provides a centralized interface for handling IT tasks, including patch management, ticketing, and automation. 

With its per-technician pricing model, Atera allows MSPs to scale their operations without additional per-device costs. The platform’s integrated tools help streamline workflows, making IT service delivery more efficient.

Key Features

Atera offers several features that help MSPs manage IT operations more effectively.

All-in-One RMM and PSA: The platform integrates essential IT management tools, including remote monitoring, patch management, ticketing, and billing. This eliminates the need for multiple software solutions and simplifies day-to-day operations.

Automated Script Library: Atera provides a collection of pre-built scripts and the ability to create custom automations. This allows MSPs to automate common tasks, reducing manual workload and improving response times.

Flexible Pricing Model: Atera uses a per-technician pricing structure instead of charging per device. This makes it easier for MSPs to manage costs while scaling their business without additional fees for each new client or endpoint.

Pros

  • Centralized platform with both RMM and PSA tools
  • Automation features help reduce manual effort
  • Per-technician pricing makes it more predictable for scaling MSPs
  • User-friendly interface with minimal onboarding time

Cons

  • Lacks some advanced customization options found in other RMM tools
  • Reporting and analytics could be more detailed
  • Some users report occasional slow performance with larger deployments
  • Fewer third-party integrations compared to competitors

Pricing

Atera offers tiered pricing plans based on the number of technicians rather than endpoints. Plans start at $169 per technician/month for the Professional plan, with higher tiers like Expert ($229/month) and Master ($269/month) offering additional features. Enterprise pricing is available through custom quotes. A 30-day free trial is available for MSPs to test the platform before committing.

Syncro

Syncro is an integrated remote monitoring and management (RMM) and professional services automation (PSA) platform designed for MSPs. 

It combines endpoint monitoring, scripting, and automated patch management with billing and invoicing tools, providing a streamlined approach to IT service delivery. 

With its flat per-user pricing and unlimited endpoints, Syncro offers a cost-effective solution for MSPs looking to simplify operations and automate repetitive tasks.

Key Features

Syncro has various features that help MSPs manage client systems efficiently.

Efficient Scripting Capabilities: The platform offers a library of pre-built scripts and allows MSPs to create custom scripts. This helps automate common IT tasks, reducing manual workload and improving response times for troubleshooting.

Automated Patch Management: Syncro enables automated patching for Windows and third-party applications. MSPs can schedule updates remotely, ensuring clients’ systems remain secure and minimizing downtime caused by unpatched vulnerabilities.

Streamlined Billing and Invoicing: Built-in invoicing and payment tracking allow MSPs to manage billing directly from the platform. This helps automate recurring invoices and reduces administrative overhead.

Pros

  • Flat per-user pricing with unlimited endpoints
  • Strong automation and scripting capabilities
  • Built-in billing and invoicing reduce reliance on external tools
  • Remote access features included at no extra cost

Cons

  • Limited advanced customization options compared to some competitors
  • Reporting and analytics could be more comprehensive
  • Integration options are somewhat limited compared to larger RMM platforms
  • Some users report occasional interface lag when handling large datasets

Pricing

Syncro offers a Core plan at $129 per user/month and a Team plan at $179 per user/month when billed annually. The Team plan includes additional automation features and integrations such as Power BI and Azure AD Sync. A free trial is available for MSPs to evaluate the platform before committing.

PowerDMARC

PowerDMARC is an email authentication management platform designed to help MSPs secure their clients’ domains against email spoofing, phishing, and impersonation attacks. 

It simplifies DMARC, SPF, and DKIM deployment while providing detailed reporting and real-time monitoring. 

With multi-tenant support and white-labeling options, PowerDMARC integrates seamlessly into MSP operations, allowing service providers to offer email security as part of their managed services.

Key Features

PowerDMARC incorporates many features that improve email security and simplify authentication management for MSPs.

Automated DMARC Deployment and Monitoring: The platform streamlines the setup and ongoing management of DMARC records. Real-time reporting and analytics provide insights into authentication failures, helping MSPs quickly identify and resolve email security issues.

White-Label Support for MSP Branding: MSPs can customize the platform with their branding, allowing them to present a professional, unified security offering to clients. This integration helps build trust and reinforces the MSP’s role in managing cybersecurity.

Comprehensive Reporting and Alerting: PowerDMARC generates detailed email authentication reports and real-time alerts, giving MSPs visibility into potential threats and misconfigurations. These insights enable proactive issue resolution and ensure compliance with email security best practices.

Pros

  • Multi-tenant architecture allows easy management of multiple clients
  • White-labeling helps MSPs integrate email security into their service offerings
  • Automated deployment reduces manual effort for DMARC, SPF, and DKIM setup
  • Detailed reporting and threat intelligence improve email security monitoring

Cons

  • Can have a learning curve for MSPs unfamiliar with email authentication protocols
  • Pricing may not be ideal for smaller MSPs with limited clients
  • Some advanced features require additional add-ons
  • Requires ongoing monitoring to ensure proper policy enforcement

Pricing

PowerDMARC offers multiple pricing tiers based on the number of authenticated emails and domains. The Basic plan starts at $8 per month, supporting up to 50,000 authenticated emails, while Enterprise and MSP/MSSP plans require a custom quote. The platform provides a 15-day free trial, allowing MSPs to evaluate its features before committing.

Datto RMM

Datto RMM is a cloud-based remote monitoring and management (RMM) platform designed for MSPs to secure and manage client endpoints efficiently. 

It provides automation, patch management, and remote access tools to help MSPs reduce operational overhead and improve service delivery. 

With built-in security measures and integrations with other Datto products, the platform offers a comprehensive approach to endpoint management while ensuring business continuity.

Key Features

Datto RMM includes several features that streamline endpoint management and improve operational efficiency.

Automated Patch Management: The platform enables automated patch deployment across multiple devices and operating systems. MSPs can ensure clients remain up to date with the latest security patches, reducing vulnerability risks.

Remote Access and Control: Technicians can quickly troubleshoot and resolve issues through Datto RMM’s HTML5-based remote access. The platform provides file transfer, remote command execution, and chat functionality for efficient support.

Built-In Ransomware Detection: Datto RMM actively monitors for signs of ransomware infections. It detects unusual file modifications and alerts MSPs, allowing them to take immediate action to mitigate damage.

Pros

  • Cloud-based architecture with no on-premises hardware requirements
  • Strong security focus, including ransomware detection and compliance features
  • Seamless integration with Datto’s backup and PSA tools
  • Automated patching reduces manual intervention for updates

Cons

  • Interface can feel complex for new users
  • Some advanced automation features require scripting knowledge
  • Pricing is not publicly listed, requiring a sales inquiry
  • Performance issues may occur when managing a large number of endpoints

Pricing

Datto RMM does not provide public pricing information, as costs are tailored to MSPs based on the number of endpoints and required features. Pricing follows a monthly recurring revenue model, with additional support and sales enablement tools included for Datto partners. MSPs can request a custom quote to determine exact costs.

LogicMonitor

LogicMonitor is a cloud-based infrastructure monitoring platform designed for MSPs to manage on-premises and cloud environments from a single interface.

It provides real-time monitoring, predictive analytics, and automated alerting to help MSPs identify and resolve issues before they impact client operations. 

With multi-tenant support and AI-driven insights, LogicMonitor simplifies IT infrastructure management, making it easier to maintain uptime and optimize performance.

Key Features

LogicMonitor offers several benefits that help MSPs streamline IT monitoring and improve operational efficiency across the board.

Multi-Tenant Support for Efficient Client Management: MSPs can manage multiple clients from a centralized dashboard with role-based access controls and customizable reporting. This allows for tailored monitoring and improved client transparency.

Comprehensive Monitoring Capabilities: The platform supports monitoring for servers, networks, applications, and cloud environments. With over 1,400 pre-configured integrations, MSPs can quickly deploy monitoring without extensive setup.

AI-Driven Insights and Automated Alerting: LogicMonitor uses AI to analyze performance trends and detect anomalies. Automated alerts notify MSPs of potential issues, allowing for proactive intervention and reduced downtime.

Pros

  • Multi-tenant architecture simplifies client management
  • AI-powered analytics provide predictive insights
  • Extensive integrations reduce the need for manual configurations
  • Automated alerting helps identify and resolve issues quickly

Cons

  • Initial setup and configuration can be complex
  • Pricing can be high for smaller MSPs
  • Some users report a steep learning curve for advanced features
  • Custom dashboards require time to configure effectively

Pricing

LogicMonitor’s pricing starts at $22 per resource/month, with volume discounts available. The platform offers separate pricing tiers for infrastructure monitoring, cloud monitoring, and AI-powered analytics. Additional features like log intelligence and synthetic monitoring are available at extra cost.

Pulseway

Pulseway is a mobile-first remote monitoring and management (RMM) platform designed for MSPs to manage IT infrastructure from anywhere. It provides real-time monitoring, remote access, and integrated automation, allowing MSPs to address client issues quickly. 

The platform’s mobile app differentiates it from other RMM solutions, making it ideal for MSPs that require on-the-go management. With built-in PSA and ticketing, Pulseway helps streamline service delivery while maintaining system security and uptime.

Key Features

Pulseway includes several features that enhance IT monitoring and automation for MSPs.

Real-Time Monitoring and Alerting: The platform continuously tracks system performance and sends instant alerts for potential issues. MSPs can address problems before they impact client operations, reducing downtime and improving reliability.

Mobile App for On-the-Go Management: The Pulseway mobile app enables full RMM functionality from a smartphone or tablet. MSPs can initiate remote sessions, deploy patches, and automate maintenance without needing a desktop.

Integrated PSA and Ticketing System: With built-in PSA features, Pulseway streamlines ticketing, time tracking, and invoicing. MSPs can manage service requests efficiently and ensure accurate billing, improving operational workflow.

Pros

  • Mobile app provides full RMM functionality for remote management
  • Automated patching reduces manual workload for system updates
  • Real-time alerts help prevent downtime and security incidents
  • Built-in PSA features improve service tracking and billing

Cons

  • Some advanced automation features require scripting knowledge
  • Limited customization compared to larger RMM platforms
  • Add-ons like ransomware detection and endpoint protection increase costs
  • Initial onboarding requires a one-time setup fee

Pricing

Pulseway offers a pay-as-you-go pricing model, starting at $44 per month for a base plan. Costs increase based on the number of endpoints, security add-ons, and contract length, with discounts for longer-term commitments. Additional features like ransomware detection, endpoint protection, and third-party patching are available for an extra fee. A 14-day free trial is available for MSPs to evaluate the platform before purchase.

N-able N-central

N-able N-central is a remote monitoring and management (RMM) platform designed for MSPs handling complex IT environments. With automation tools, customizable dashboards, and scalable architecture, it helps MSPs efficiently manage multiple clients from a centralized interface. 

The platform includes built-in security features, flexible patch management, and integrations with PSA and other IT tools. It is suited for growing MSPs looking to streamline operations while maintaining security and efficiency.

Key Features

N-central offers a range of features that support proactive IT management and automation.

Automation Manager for Streamlined Workflows: The platform includes a drag-and-drop automation tool that allows MSPs to automate tasks like patching, software deployment, and routine maintenance. This reduces manual work and improves efficiency.

Customizable Reporting and Dashboards: MSPs can create tailored reports and dashboards to monitor system health, track performance trends, and provide clients with detailed insights into their IT infrastructure. These reports support better decision-making and service optimization.

Scalable Multi-Tenant Management: N-central is designed to scale with MSP growth, allowing the management of multiple clients from a single interface. Its multi-tenant architecture makes it easier to onboard new clients while maintaining performance and operational efficiency.

Pros

  • Strong automation capabilities reduce manual workload
  • Multi-tenant support simplifies client management
  • Robust patch management with scheduling and compliance tracking
  • Extensive integrations with PSA and security tools

Cons

  • Initial setup can be complex and time-consuming
  • Automation scripting requires some technical expertise
  • Pricing structure may not be ideal for smaller MSPs
  • Mobile app functionality is limited compared to the desktop version

Pricing

N-able N-central offers custom pricing based on the number of endpoints and required features. MSPs must contact N-able for a personalized quote. A 30-day free trial is available, allowing MSPs to evaluate the platform before committing. Pricing includes add-ons for security, backup, and automation, which can increase costs depending on business needs.

With the top ten pieces of MSP software covered, let’s find out how to choose the right one in the first place. 

How to Choose the Right MSP Software for Your Business

Selecting the right MSP software requires a careful evaluation of key features, integration options, scalability, and overall value. With a wide range of solutions available, it is important to assess how each platform aligns with your business needs and long-term goals.

Identify Core Requirements

Understanding the essential features your MSP needs is the first step in narrowing down your options. Remote monitoring and management, patch management, and automated billing are some of the most common functions MSPs require. Prioritizing solutions that match your service offerings ensures efficiency and helps maintain smooth operations.

Evaluate Integration Capabilities

The ability to integrate with existing tools is crucial for optimizing workflows. Look for MSP software that connects seamlessly with PSA software, ticketing systems, and security solutions. Strong integration support minimizes manual data entry and improves overall efficiency by centralizing critical functions within a single platform.

Consider Scalability and Flexibility

An MSP’s needs will change as its client base grows. Choosing software that scales with your business ensures long-term usability. Look for solutions that allow you to expand features, accommodate more endpoints, and integrate with emerging technologies without requiring a complete overhaul of your systems.

Assess Ease of Use and Learning Curve

A well-designed user interface and clear documentation reduce the time needed to train staff. Selecting software with an intuitive design, a comprehensive knowledge base, and responsive customer support helps avoid inefficiencies caused by a steep learning curve.

Analyze Reporting and Analytics Capabilities

Comprehensive reporting tools provide insights into client IT environments, helping you make data-driven decisions. Software with customizable dashboards, real-time data visualization, and automated reports allows for better trend analysis and service optimization.

Evaluate Security and Compliance Features

MSPs must ensure that client data is secure and that systems meet compliance standards. Features such as role-based access control, data encryption, and audit trails enhance security and help maintain regulatory compliance. 

Platforms like Guardz stand out in this area by offering an all-in-one cybersecurity solution tailored for MSPs, including real-time threat monitoring, automated response mechanisms, and compliance management, making it easier to protect client environments without added complexity.

Compare Pricing and Value

Cost is always a factor, but it should be weighed against the overall value of the software. Some solutions may have higher initial costs but offer better scalability, more features, or superior support. Evaluating long-term return on investment is essential in choosing the right MSP software for your business.

Now that you know how to choose MSP software based on your needs, let’s discuss the main features that you should look for. 

Top MSP Software Features to Look For

Selecting the right MSP software requires evaluating key features that enable efficient IT management and service delivery. The following features are essential for streamlining operations, improving security, and ensuring high-quality service for clients.

Automated Patch Management

Keeping client systems up to date is critical for security and performance. Automated patch management allows you to schedule and deploy patches across multiple devices and platforms, minimizing vulnerabilities and reducing manual intervention. This ensures that systems remain protected against emerging threats while decreasing the workload for technicians.

Comprehensive Remote Monitoring

Real-time monitoring enables proactive issue detection, helping MSPs address problems before they impact client operations. Look for software that offers customizable alerts, performance metrics, and broad device and application monitoring capabilities. This visibility ensures rapid response to system failures, security threats, and performance bottlenecks.

Integrated Remote Access

Reliable remote access tools are essential for troubleshooting and maintenance. MSP software with built-in remote control, file transfer, and command execution capabilities allows technicians to resolve issues quickly. Secure remote access minimizes downtime and eliminates the need for on-site visits, making it a fundamental feature for efficient IT support.

Robust Automation Capabilities

Automation reduces manual tasks and improves efficiency across MSP operations. Features such as pre-built script libraries, drag-and-drop workflow automation, and custom scripting options help standardize processes and streamline routine maintenance. Automating repetitive tasks allows MSPs to focus on more complex service needs and strategic growth.

Flexible Reporting and Analytics

Strong reporting tools provide insights into system health, service performance, and client needs. Customizable dashboards, detailed reports, and real-time data visualization help MSPs demonstrate value to clients and optimize service delivery. Analyzing trends and performance metrics allows for data-driven decision-making and improved resource allocation.

Security and Compliance Tools

Security should be a top priority when choosing MSP software. Features such as role-based access control, data encryption, and compliance management ensure that client environments remain secure. 

Guardz, for example, provides an all-in-one cybersecurity platform tailored for MSPs, offering real-time threat monitoring and automated incident response to help protect against evolving security risks.

By carefully assessing your business requirements and prioritizing these key features, you can select an MSP software solution that streamlines operations, improves service quality, and supports long-term growth. 

The Best MSP Software: Recommendations

Choosing the right MSP software depends on your business size, client needs, and service priorities. Below are recommendations based on different requirements, with a focus on security, automation, and scalability. Here are our personal top three recommendations in terms of the best software for MSPs managing SMBs. 

Guardz: Unmatched Cybersecurity for SMBs

For MSPs prioritizing cybersecurity, Guardz offers the most comprehensive security platform specifically designed for protecting small to medium-sized businesses with unified detection and response services.

With all-in-one cloud security, AI-driven threat detection, phishing protection, and multi-tenant management, Guardz provides MSPs with a single solution for real-time security monitoring and automated response. 

Unlike many RMM solutions that include basic security features, Guardz specializes in proactive threat prevention, making it the go-to option for MSPs looking to provide top-tier security services.

LogicMonitor: For MSPs Managing On-Prem and Cloud Infrastructure

LogicMonitor is ideal for MSPs that need deep visibility into hybrid IT environments. Its AI-powered monitoring capabilities help detect and resolve infrastructure issues before they impact clients.

Pulseway: RMM with Full Mobile Management

For MSPs that need the flexibility of managing client systems on the go, Pulseway’s mobile-first design makes it a great choice. Its full-featured mobile app allows for real-time monitoring and remote access from anywhere.

The 10 Best MSP Software: The Bottom Line

Choosing the right MSP software is essential for streamlining IT operations, automating tasks, and ensuring strong cybersecurity for your clients. The best solutions provide a balance of remote monitoring, automation, and security, helping MSPs manage multiple environments efficiently. 

Whether you need an all-in-one RMM and PSA solution, a mobile-first management platform, or a security-focused tool, the options in this list offer something for every MSP.

For those prioritizing security, Guardz stands out as the top cybersecurity solution for MSPs managing SMBs. It offers AI-driven threat detection, phishing protection, and multi-tenant management to simplify cybersecurity. 

If your focus is infrastructure monitoring, LogicMonitor provides deep visibility across hybrid IT environments, while Pulseway is an excellent choice for MSPs who need full mobile management.

Upgrade your MSP’s security and efficiency with Guardz, a comprehensive, AI-powered cybersecurity solution built for MSPs managing SMBs. Get started today.

Frequently Asked Questions

How Does MSP Software Improve Security?

MSP software enhances security through automated patch management, endpoint monitoring, and built-in compliance tools. Guardz provides real-time threat detection and AI-driven automated response for proactive protection.

What Should MSPs Look for in Remote Monitoring Features?

Key features include real-time alerts, automated responses, and multi-device compatibility. Platforms like Pulseway allow full remote management from a mobile device, making troubleshooting faster and more convenient.

Are There Any MSP Solutions That Offer AI-Powered Threat Detection?

Yes, Guardz uses AI to detect threats in real-time, automating responses to minimize security risks. This reduces manual workload while improving protection across client environments.

Is MSP Software Free?

Most MSP software requires a paid subscription, though some providers offer free trials or limited plans. Pricing models vary and may be based on per-user, per-device, or custom pricing structures.

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About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

[Security Issue] Balancing Digital Privacy (UK Government vs. Apple)

The UK government’s recent demand for access to encrypted data from Apple has drawn global attention. This conflict represents more than a dispute between a government and a tech company. It symbolizes the fundamental tension between digital privacy and national security in the modern era. The issue is being closely monitored by both the European Unions and the U.S. government, and major tech companies such as Google and Meta are also watching with great interest, aware of the potential implications for their own data policies. But what exactly prompted the UK government to request access to Apple’s encrypted data?

 

디지털 개인 정보 보호

Balancing Digital Privacy

 

The Online Safety Bill and the Start of a Global Debate

Through the Online Safety Bill, the UK government is seeking the authority to detect and block illegal content on messaging apps, primarily focusing on child sexual abuse material(CSAM) and terrorism related content. The government’s request includes access to end-to-end(E2E) encrypted messaging services like Apple’s iMessage, bringing it into direct conflict with the fundamental principles of encryption.
The UK government argues that national security and public interest must take precedence. To effectively combat serious crimes occurring in digital spaces, particularly those targeting children or involving terrorism, it insists that law enforcement must be able to access encrypted communications when necessary, following legal procedures. The government emphasizes that this level of access is essential for ensuring public safety in the digital age and insists that tech companies must bear greater responsibility for illegal activities occuring on their platforms, including providing technical cooperation when required.

 

디지털 개인 정보 보호

Balancing Digital Privacy

 

Apple : “Privacy is a Core Company Value”

In response, Apples has firmly opposed the UK’s demands. The company maintains that protecting user privacy is a core corporate value and that compromising encryption integrity under any circumstances is unacceptable. Apple warns that the creation of backdoors, as requested by the government, poses a serious threat to overall system security. Once such a backdoor exists, it could potentially be exploited by malicious actors, putting all users’ personal information at risk. Apple further argues that privacy and data security are fundamental human rights in modern society, and that ensuring these rights is part of a tech company’s broader social responsibility.

However, Apple has recently made the decision to withdraw certain security features from its UK users. This means that some of the data stored in UK users’ iCloud accounts will no longer be fully encrypted. Instead, only standard encryption will apply, allowing Apple to access the data and share it with law enforcement if presented with a valid warrant. 

How is this issue being viewed by civil society and experts? Privacy advocacy groups have expressed concern that expanding government surveillance powers could infringe on fundamental individual rights and potentially pave the way for broader future surveillance. Security experts approach the issue from a technical perspective, warning that any form of backdoor inherently introduces vulnerabilities. They argue that even backdoors created for specific legal purposes could eventually be discovered and exploited by hackers, endangering the safety of the entire digital ecosystem. Legal scholars are examining the implications of such demands on international and human rights law, sparking discussions about how legal systems around the world should adapt to these new challenges.

The way encrypted data is stored and processed has become one of the most pressing issues of the digital era. It is no longer just a technical matter. It requires complex discussions across social, legal, and ethical dimensions. The clash between the UK and Apple illustrates just how difficult it is to strike a balance between national security and personal privacy. One particularly notable aspect is Apple’s unprecedented decision to pull advanced encryption services from an entire country. This sets a rare precedent in which a major tech company has opted to withdraw services entirely in response to a single nation’s legal demands, and it could significantly influence similar conflicts in the future.

In light of this, governments and corporations around the world must work toward finding a sustainable balance between national security and individual privacy, while ensuring that civil society’s voices are adequately represented. The establishment of international standards and guidelines for handling encrypted data is becoming increasingly urgent—and such frameworks must evolve alongside technological progress. The UK–Apple case is likely to serve as a critical reference point in ongoing discussions around digital privacy and security.

About Penta Security
Penta Security takes a holistic approach to cover all the bases for information security. The company has worked and is constantly working to ensure the safety of its customers behind the scenes through the wide range of IT-security offerings. As a result, with its headquarters in Korea, the company has expanded globally as a market share leader in the Asia-Pacific region.

As one of the first to make headway into information security in Korea, Penta Security has developed a wide range of fundamental technologies. Linking science, engineering, and management together to expand our technological capacity, we then make our critical decisions from a technological standpoint.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

The Value of Data Enrichment in Cybersecurity Data

You’re standing in the grocery store, comparing the nutrition information for two different cereals. The enriched wheat bran cereal has more B12 vitamin content than your favorite sugary one. As an adult, you know that your body needs the additional vitamins in the enriched bran flakes, even if you really want that fruity, sugary hit in the morning.

In security, your data needs that additional hit of nutrition so you can correlate and analyze events more effectively. For data, enrichment means adding context to raw data, enabling you to gain insights and reduce alert fatigue.

To understand the value of data enrichment for cybersecurity, you should understand what data enrichment is, how your security solutions implement it, and how it improves threat detection and incident response.

What is Data Enrichment?

Data enrichment is a process that enhances raw information by adding valuable details from various external sources. In cybersecurity, this means combining security event data with other relevant information, including context about:

  • Users, like geographic location or access privileges
  • Devices like operating systems or software
  • Data types like personally identifiable information (PII), protected health information (PHI), or cardholder data
    (Possible redaction of this data for privacy purposes)

When security teams can add this context to their security monitoring, they can correlate data more precisely to improve alert fidelity and reduce alert fatigue. For example, enriching security telemetry data can improve:

  • Threat detections by incorporating threat intelligence to look for indicators of compromise and known attack tactics, techniques, and procedures (TTPs)
  • Incident response times by using the context to narrow down an incident’s root cause
  • Risk management by using context to improve anomaly detection analytics models

By continuously updating and enriching data, you can keep pace with the evolving threat landscape. For example, enriching a user’s access data with their geographic location enables your security team to identify potentially compromised credentials when the user logs into the network from a suspicious IP address or location.

Types of Cybersecurity Data Enrichment

Your organization’s enterprise IT technologies and cybersecurity tools all generate log data that helps you understand your security posture. Some examples of this data include:

  • Login failures and successes
  • Inbound and outbound network traffic
  • Asset and Vulnerability Scan Reports
  • API calls

While this information will tell you some of what’s happening, data enrichment provides deeper insights. Some additional context for cybersecurity data may include:

  • Threat Intelligence: Data about indicators of compromise from external sources like threat intelligence feeds, helping detect genuine threats.
  • Geolocation: Location data for IP addresses that can aid in identifying potential security threats from specific regions.
  • Historical Data: Data from past security incidents to help distinguish false positives from real threats.
  • Vulnerability Enrichment: Vulnerability database information that highlights potential security threats tied to known security weaknesses.

3 Benefits of Enriching Cybersecurity Data

By adding more context to your security data, your security team can gain better insights into potential threats and mitigate risk more effectively.

1.   Improved Threat Detection

Analytics models thrive on data. When you add context to your log data, your security analytics models gain a better understanding of the normal, baseline activity across your users and IT environment. Data enrichment also allows your security team to create high-fidelity alerts to reduce false positives.

2.   Improved Incident Response

Data enrichment improves key investigation and response metrics, like mean time to contain (MTTC) and mean time to resolve (MTTR). Your threat detection and incident response (TDIR) solution can use this context to help generate an incident timeline that helps your security team trace the attacker.

3.   Reduced Storage Costs

Adding context means having all your data in a centralized location. Many organizations store their telemetry in a security data lake. When you parse and enrich the data before sending it to the data lake, you can leverage the less expensive storage solution while still having data ready for an investigation if you need it.

Best Practices for Enriching and Using Cybersecurity Data

Data enrichment in cybersecurity aids your security team so they can more effectively detect and respond to potential security incidents. To achieve the full benefits of your security data, you can follow these best practices.

Centralize All Security Data.

Combining log data from across your environment is the first step to enrichment. By integrating data from your IT and security technologies in a centralized location, you can correlate and analyze events from across the environment to improve your threat detection capabilities and respond to potential incidents faster.

Normalize and Parse Security Telemetry

As part of enriching your data, you need everything to be in a common, structured format. The parsing and normalization process takes out the important parts of your logs and standardizes their format so that you can make connections between events to gain real-time insights.

Integrate Threat Intelligence

Integrating threat intelligence feeds allows organizations to detect potential threats before malicious actors can gain unauthorized access to sensitive data. Enriching your data with threat intelligence enables your response team to build high-fidelity detections that reduce alert fatigue by reducing false positives.

Enrich Data En-route to Storage

If you use a security data lake, you reduce storage costs. However, you may still need this data during an investigation. You should add the context inside the data before sending it to the storage repository so that when you want to search it, you have parsed and normalized data ready.

Simplify Data Handling

While you want to collect and enrich all data, you may not need everything immediately. To use your enriched data effectively and efficiently, you should implement a data management solution so you can separate out:

  • Active data used in real-time for dashboards, event alerts, and anomaly detection
  • Warm data used occasionally, like operational logs, historical IT performance metrics, or past event logs that may support troubleshooting or retrospective analysis
  • Archivable data stored for long-term compliance and historical analysis purposes

Leverage Analytics

Once you enrich your data, you can integrate analytics that help you identify anomalous activity that could be a potential security incident. With distributed, remote workforces, malicious actors increasingly use stolen or leaked credentials to gain unauthorized access. Anomaly detection analytics define your environment’s baseline normal using enriched data to combine user credentials and access permissions with geographic location and other information to identify potential threats.

Graylog: Data Enrichment for Cybersecurity Data

Graylog’s data enrichment capabilities enable you to incorporate valuable context to existing logs and security events to help enhance your security operations. Our solution integrates different types of contextual information, including user identity, geographic location, and device specifications. We enrich data during the parsing and normalization process so that it contains the context no matter where you store it initially.

With this enriched data, you can improve risk scoring, readability, search, and data visualization for a cohesive analysis offering comprehensive insights into your systems performance and security.

To see how Graylog fits into your organization’s security and IT operations strategy, contact us today.

About Graylog
At Graylog, our vision is a secure digital world where organizations of all sizes can effectively guard against cyber threats. We’re committed to turning this vision into reality by providing Threat Detection & Response that sets the standard for excellence. Our cloud-native architecture delivers SIEM, API Security, and Enterprise Log Management solutions that are not just efficient and effective—whether hosted by us, on-premises, or in your cloud—but also deliver a fantastic Analyst Experience at the lowest total cost of ownership. We aim to equip security analysts with the best tools for the job, empowering every organization to stand resilient in the ever-evolving cybersecurity landscape.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

File System, Object Storage, Tapes: Where to Store Backups?

In 2025, the International Data Corporation (IDC) projects that unstructured data will account for 80% of all data globally. Therefore, managing data load has become a big part of business-critical issues as organizations welcome petabytes of data daily.

With data volumes skyrocketing, cyber dangers growing, and regulatory pressure mounting, your backup storage option may influence how quickly (or not) you recover after a disaster. However, with so many options—file systems, object storage, and even legacy tape—how do you choose the correct one? The answer is determined by your specific backup use case rather than the technology itself.

In this article, we will review the most common backup requirements and help you determine which storage option is ideal for each. Whether you’re managing cloud-native apps or protecting archive documents, you’ll have a clear sense of what belongs where and why.

Key Backup Requirements That Shape Storage Choices

Before diving into the storage types themselves, let’s look at the real-world needs that should guide your decision:

Storing Large Volumes of Unstructured Data: This includes images, videos, IoT sensor data, logs, and social content. These data are not just large—they’re often static, accessed infrequently, and rapidly growing. You’ll want a storage option that scales effortlessly and doesn’t blow your budget.

Retaining Archived Data for Years: Sometimes, compliance or industry standards require long-term data retention. Consider financial records, legal files, or patient information. These data are rarely accessed but must be preserved securely and affordably.

Recovering from Disasters with Speed:When systems fail or ransomware strikes, time is everything. You’ll need backup storage that supports rapid restore operations and low-latency access, preferably on-site or within fast-reach infrastructure.

Operating in Hybrid and Cloud-Heavy Environments: Remote teams, distributed workloads, and cloud-native apps need accessible, API-driven, and cloud-compatible backup solutions. Scalability and flexibility matter more than physical media here.

With these use cases in mind, let’s now explore the three major backup storage types: file system, object storage, and tape.

File System: How It Works

Data in file system storage is arranged hierarchically using folders and directories. Most people use this model—files are kept on local drives or network-attached storage (NAS) devices; they have paths, names, and extensions.

Why Use a File System for Backup?

File systems are ideal for routinely accessed user-generated material or backed-up structured data. They permit rapid file- or folder-level restores and offer basic backup tools.

Best Use Cases:

  • Endpoint backups (laptops, desktops)
  • Departmental shares
  • File servers
  • Daily or weekly incremental backups
  • Situations requiring fast and granular recovery

Pros:

  • Easy to set up and manage
  • Fast access and recovery for smaller datasets
  • Familiar structure for users and admins
  • Low barrier to entry

Limitations:

  • Poor scalability for massive data volumes
  • Not optimized for unstructured or infrequently accessed data
  • Vulnerable to ransomware if not isolated or air-gapped

File systems are the go-to for daily backup requirements in smaller to mid-sized environments or as part of a multi-tiered backup plan where performance and simplicity of access are paramount.

Object Storage: How It Works

Treated as separate “objects,” object storage bundles metadata and a unique ID for each data. Unlike file systems, it is not dependent on folders or directories. Instead, items are accessed via RESTful APIs from a flat address space.

Why Use Object Storage for Backup?

Objective storage is meant for unstructured data and cloud-scale operations. It’s ideal for backup instances when remote access, long-term retention, and adaptability are critical.

Best Use Cases:

  • Backing up cloud-native applications
  • Storing logs, images, and sensor data
  • Long-term archiving of static files
  • Disaster recovery across multiple geographic regions
  • Environments using automation or containerization (e.g., Kubernetes)

Pros:

  • Virtually unlimited scalability
  • Excellent for unstructured and infrequently accessed data
  • Easy integration with cloud-based workloads
  • Supports metadata-rich backups (great for indexing and search)
  • Enables geo-replication and distributed redundancy

Limitations:

  • Higher latency for small file access
  • Requires API knowledge or management platform
  • Not optimal for structured, frequently accessed transactional data

Object storage is an excellent, future-proof choice whether you are managing terabytes or petabytes of backup data—especially if it is headed for cloud or long-term storage.

Tape Backup: How It Works

Tape backup entails writing data to magnetic tape cartridges, typically using dedicated hardware like tape drives or libraries. Once written, these tapes offer physical separation from active systems by being kept offline or delivered elsewhere.

Why Use Tape for Backup?

Tape’s low cost-per-gigabyte, durability, and immutability make it useful for archive and disaster recovery even now. It’s extremely important in air-gapped settings, where ransomware danger is a concern.

Best Use Cases:

  • Archiving large volumes of data for 5+ years
  • Meeting compliance retention requirements
  • Adding an offline layer to your disaster recovery plan
  • Cold storage for infrequently accessed backups

Pros:

  • High durability and longevity (often 30+ years)
  • Highly cost-effective for long-term storage
  • Immune to online threats (air-gapped)
  • Low energy consumption compared to disk-based storage

Limitations:

  • Slower restore times
  • Requires physical management and logistics
  • Not suitable for fast access or frequent backups
  • Limited scalability without manual intervention

Tape is an excellent “last line of defense” and remains a wise choice for deep archiving, especially when combined with faster-access solutions like disk or object storage.

File System vs. Object Storage vs. Tapes: Match Your Storage to Business Strategy

Where to store backups is a question without a one-size-fits-all solution. The correct decision will depend on your company’s data types, access needs, compliance criteria, and financial situation. Many times, a hybrid strategy provides the best of both worlds. Here’s a quick bullet-point guide to help you decide:

Choose File System backup if:

  • You need fast and simple access to files.
  • You’re backing up structured, active data.
  • Your recovery time objective (RTO) is tight.

Choose Object Storage if:

  • You handle unstructured or cloud-native data.
  • You require scalability and metadata-rich management.
  • You need to store backups across regions or integrate with cloud tools

Choose Tape if:

  • You need long-term, low-cost archival storage.
  • You want offline, ransomware-resistant backups.
  • You’re working under strict retention or compliance policies.

In the end, strategic backup storage is about creating resilience rather than only averting disasters. Understanding your backup goals and matching them to the strengths of every storage type helps ensure your data is ready rather than merely secure when the worst strikes.

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Malware as a service (MaaS): Definition, rising threat, and protection strategies

Malware-as-a-service (MaaS): A growing cybersecurity threat

Malware as a service (MaaS) is becoming a go-to solution for cybercriminals, resulting in the growing popularity of such products. In the second half of 2024, MaaS attacks were responsible for as much as 57% of cyber threats to organizations, with most attackers relying on malware they didn’t create and don’t own but rather bought from more experienced parties.[1] The dark market for malware sold for a subscription fee is thriving, so it’s important to understand how to protect your company. Discover more about MaaS in cybersecurity and learn effective strategies to keep your organization safe.

What is malware as a service?

Malware as a service (MaaS) is a cybercrime business model that offers malware and related services for purchase or subscription. MaaS providers often sell bundles with user-friendly dashboards, customer support, and automation tools, making it easier for inexperienced criminals to carry out cyberattacks.

MaaS falls under the broader umbrella of cybercrime-as-a-service (CaaS), which includes a wide range of illicit offerings such as phishing kits, hacking tools, and stolen credentials. In the case of MaaS, cybercriminals can rent or purchase the infrastructure and malware they need to execute attacks without developing the malware themselves or owning any sophisticated resources.

In the past, most hackers used to create and own their own malware. To this day, the most famous viruses and malicious applications are linked to their creators, who were not only developers but also distributors and profiteers.

However, the market has evolved, and not all cybercriminals are experienced hackers. Some simply rely on off-the-shelf malware services, often found on underground forums or encrypted messaging platforms, where various malicious agents gather and connect. This shift makes MaaS a relatively young “business” model in terms of cybersecurity history.

How do MaaS platforms work?

Malware-as-a-service platforms operate as cybercrime marketplaces where malicious software is sold. These platforms are highly organized, with developers creating the software, administrators managing transactions, and agents providing support. Cybercriminals have plenty of options available — they can purchase software (one-time payment), enable a monthly subscription (and all the perks that come with it), or pay a percentage of what they make from the attacks (share profit).

In the cybersecurity world, MaaS product buyers are referred to as affiliates. This term originates from affiliate programs and is used by MaaS operators to describe their services. Affiliates and operators usually use encrypted messaging apps to connect and finalize transactions, ensuring they’re both as anonymous as possible.

MaaS platforms are often similar to legitimate software-as-a-service (SaaS) platforms — hence the resemblance in its name. The difference is that SaaS providers offer legitimate software with no ill intent, while MaaS providers and buyers intend to use the products against their victims.

Who uses MaaS and why?

Malware as a service is used by a wide range of cybercriminals, from amateurs to organized crime groups. The main users include:

  • Amateur hackers. Inexperienced hackers are often drawn to MaaS because they lack coding skills or programming knowledge but still want to profit from malicious attacks. This option presents a low risk, making it a quick way for amateurs to make money. Typically, their most common targets are small businesses and individuals with poor security habits.
  • Organized crime groups. Organized crime groups operate more like businesses than individuals. By using MaaS, they can delegate many of their operations and focus on more profitable areas, such as launching ransomware attacks on government institutions, extracting sensitive data to sell on the dark web, or laundering money.
  • Nation-state actors. Although these operations are often publicly condemned, many governments hire hackers for espionage and intelligence gathering. MaaS allows them to gain a political advantage over other countries without leaving a trace — since the malware is purchased rather than developed in-house — and it provides them with a way to conduct cyber operations without the need for extensive resources or development.
 

Why is MaaS so popular?

MaaS offers attackers a unique opportunity — it allows them to use off-the-shelf software for a subscription fee or a percentage of the profits gained from an attack, usually paid in cryptocurrencies to increase anonymity.

Developing any kind of functional software, including malware, is complicated and requires skill and knowledge. Modern cybercriminals don’t have to do that anymore, reducing both effort and exposure.

There are, however, a few risks associated with using MaaS. The dark web is full of cybercriminals, scammers, and people with no good intentions. Inexperienced attackers can fall victim to fraud and lose money.

Types of malware sold via MaaS

Malware as a service can take many forms, as the term “malware” is quite broad and refers to several types of malicious software. Some of the most commonly distributed MaaS products are:

  • Ransomware. Ransomware is a type of malware that encrypts data and prevents the victim from accessing it. Hackers use it to demand ransoms because many users would rather pay for decryption than lose sensitive information or have it released to the public. Ransomware distributed as MaaS is often referred to as ransomware as a service (RaaS).
  • Infostealers. These applications are created to steal private information, such as login credentials and credit card numbers. Advanced variants like Lumma Stealer or RedLine Stealer are particularly dangerous, capable of extracting passwords, cookies, and even cryptocurrency wallets. Infostealers send the stolen information to attackers, who can later sell or trade it on underground forums and marketplaces or use it for identity theft.
  • Spyware. Spyware monitors user activity, capturing data such as keystrokes, screenshots, and even images or video from the camera. The information obtained by spyware helps hackers gain information about their victims and use it to launch other cyberattacks.
  • Backdoors and botnets. Backdoors are covert mechanisms that allow unauthorized remote access to a system. They can take the form of a hidden part of a program, a standalone software, or a code at the hardware or firmware level. Attackers often use backdoors to compromise devices and incorporate them into large networks of infected devices known as botnets. This tactic allows attackers to launch simultaneous attacks from multiple devices, making it more challenging to detect the threat source.

How to protect your business against MaaS attacks

Protecting your business against MaaS attacks requires a well-defined strategy. Companies must ensure that not only the technical part of the problem is taken care of but also the human factor, which, more often than not, causes security leaks and makes attacks simpler.

Some of the best practices for vulnerability management include:

  • Investing in threat intelligence. Threat intelligence refers to the collection, analysis, and use of information about cybercrimes and hackers. Think of a spy working for a government agency, informing it in advance of potential threats, but in the cybersecurity world. Organizations can use specialized threat intelligence tools that automate the gathering and analysis of security data from multiple sources. There are several threat intelligence types, each of which is helpful in quickly detecting and mitigating vulnerabilities.
  • Relying on threat detection tools. Threat detection tools are designed to help spot any potentially malicious anomalies as quickly as possible. Manually monitoring massive amounts of traffic is humanly impossible, especially in a large company, so the best solution is to use automated software.
  • Monitoring the dark web. Dark web monitoring services scan the dark web in real time, searching for any company-related keywords and information that may have leaked after an attack you didn’t even know about.
  • Focusing on staff training. Employees can become a company’s weakest security link. A lack of cybersecurity awareness can make them vulnerable to phishing attacks and other cyber threats. Training and regular practice drills can improve a company’s cybersecurity, as no software can protect employees from themselves.

As with any malware and cyber threats, the best defense against MaaS is prevention. Losing data to hackers always means huge reputational and financial damage, some from business interruption and some from damage control and legal fees. Managing your threat exposure is critical to minimize the time it takes to detect and mitigate MaaS-related threats.

NordStellar provides a range of features designed to help identify, monitor, and prevent potentially malicious events so your clients and partners can trust you to keep their data safe.

 

About NordStellar
NordStellar is a threat exposure management platform that enables enterprises to detect and respond to network threats before they escalate. As a platform and API provider, NordStellar can provide insight into threat actors’ activities and their handling of compromised data. Designed by Nord Security, the company renowned for its globally acclaimed digital privacy tool NordVPN.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

5 Valuable Business Lessons MSPs Can Take Away from the Newly Imposed Tariffs

Rising import tariffs are putting pressure on global supply chains and driving up costs across the board.

Lots of headlines. Lots of noise. I’m sure you’ve read about it everywhere. 

Let’s cut to the chase. 

The added costs can squeeze already thin margins, delay project timelines, and complicate procurement planning unless you take a strategic approach to plan for the long term. 

In this post, we dive into how MSPs can focus on building scalable businesses despite the newly imposed tariffs.

Here are 5 valuable business lessons every MSP should keep in mind.  

Lesson #1: Smart MSPs Plan for Change, Not Panic Over It

Things can change at any given second. A server can crash. A key technician in your company may resign without notice. A client could get hit with ransomware and have all of their files wiped out by a malicious attacker while they’re enjoying a relaxing weekend cruise in Alaska. 

Things happen. Be ready. 

Don’t jump to conclusions or speculate. You’re not trading stocks on Wall Street. You’re helping clients secure their business and prevent data breaches. 

But making split-second decisions based on media headlines isn’t beneficial to you or your client. I can’t tell you how many times I’ve come across a “breaking” headline on a cybersecurity news site that didn’t even make me miss a team lunch. Don’t make forced decisions that can impact your business practice. 

Just because some analysts speculate the worst doesn’t mean you need to believe every single word or change your business strategy 360 degrees. That’s not how thriving MSP businesses are built. Instead, keep your focus and adjust your strategies accordingly. Don’t let the media shift strategies or revamp your business models. 

Lesson #2: Trust Is Your Most Expensive Asset 

The new tariff might impact routers, switches, USB drives, and other hardware shipped overseas, but your pricing strategy shouldn’t reflect that. 

Let’s get real for a moment. 

You’re not selling a VPN that can reduce latency by 10% in certain geolocations or an EDR that can help secure remote devices halfway across the globe. Both are valuable, don’t get me wrong. But you’re not selling the technical aspect of those products. 

So, what are they buying? 

You’re offering your clients business continuity and the confidence to operate securely. That alone has more value than anything else. Your clients trust your ability to deliver consistent results and remove the barrier of uncertainty. As an MSP, you’re not just their trusted security consultant; you’re the silent force that keeps everything running smoothly behind the scenes.

Transparency is the key to success during unexpected times. That means being

upfront about any challenges that could affect service delivery, including fluctuating spot pricing for reselling hardware, such as routers and network switches.

The new import tariffs can drastically impact your margins, forcing you to pass them onto your clients, which might leave them searching for lower-cost service providers. Rather than hide anything, emphasize your commitment to service quality and overall value. After all, that’s what they are really paying for. 

When you’re transparent, you reinforce your role as a trusted partner rather than a fixed asset. 

Always remember that. 

Lesson #3: Build Winning Relationships with Tactical Empathy  

True value comes from building and maintaining a solid network. Now is the time to leverage your virtual Rolodex (LinkedIn, CRM) and rebuild those supplier relationships. 

With the imposed tariffs already in effect, your vendors and partners are more motivated than ever to keep your business. Pushback won’t be viewed as confrontational, but rather as a part of negotiation where both parties walk away feeling good. Practice tactical empathy. Chris Voss describes tactical empathy in his book, Never Split The Difference: Negotiating As If Your Life Depended On It, as the act of understanding the feelings and mindset of another in the moment, and using that leverage to build trust and influence outcomes. 

It’s important to note that when negotiating or rebuilding relationships with vendors, you should apply tactical empathy in several ways: 

  • Label their position
  • Mirror key phrases to get them talking more
  • Use calibrated questions such as “What flexibility do you have on bundling?”
  • Focus on shared goals that benefit both parties 
  • Emphasize the concept of loss aversion and how it could potentially impact both sides
  • Invoke a sense of “win/win” for everyone 

Once you’ve applied that to the conversations, you can confidently: 

  • Negotiate better or more flexible terms
  • Revisit and restructure SLAs (such as help desk support and incident response for escalated tickets)
  • Explore long-term contractual agreements before the market fluctuates 
  • Reevaluate bundling options and other tiered services  

Start the conversation and negotiation process early, and apply the principles of tactical empathy.

Lesson #4: Position Your Business Correctly 

If you’re viewed as the “budget IT” by clients, you need to reevaluate what you’re really selling. 

But if you’ve been positioning yourself correctly and focused on long-term value, you’ve got a distinct market advantage for the foreseeable future. 

Here are some things to consider:

  • Review your pricing if it hasn’t been updated in a while
  • Reconsider whether low-margin clients are worth the effort
  • Consider outsourcing specialized services to trusted service providers 
  • Consider introducing tiered service levels or bundled package offerings
  • Double down on the value you’re already delivering

Invest in your online marketing efforts and positioning, too. 

Why? 

Because the costs of acquiring new customers range between 5 to 25 times more expensive. Existing customers are your most valuable asset. Now’s the time to nurture those relationships, refine your pricing strategy, and position yourself as a strategic partner, not just a cost center. Show them where the true value is. 

Lesson #5: Where Your Competitors See Risk, You’ll Find Opportunity

Not everyone handles uncertainty the same way.

Some MSPs will change direction entirely. Some will even cut costs to stay afloat.

Others will use this transition period to uncover new business opportunities. 

How? 

By restructuring your offerings and pricing models to protect your margins.

By improving vendor and supplier relationships.

By embracing AI and automation to streamline operations.

By focusing on client retention and upselling high-value services.

And by consolidating your cybersecurity. 

That’s exactly what Guardz was built for: empowering MSPs to take control in an unpredictable world and protect small businesses from growing cyber threats. Guardz streamlines cybersecurity across identities, endpoints, email, cloud, and data into one platform.

So don’t get distracted by the noise.

Focus on what you can control: your operations, your client relationships, and your ability to deliver real security that drives real trust.

Don’t get caught up in the media headlines. Trust, it’s not worth it. 

Focus on what you can control, delivering high-impact services, positioning yourself as a market leader, and turning uncertainty into opportunity.  

Let’s talk 

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About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Protection of SolidWorks Files

Dassault Systèmes SolidWorks

SolidWorks is a 3D solid parametric modeling software developed by Dassault Systèmes. One notable aspect of SolidWorks’ supplementary capabilities includes its ability to emulate the physical properties of an object. In this context, SolidWorks employs sophisticated simulation technologies to assess the performance and behavior of mechanical products. This crucial feature enables businesses to save valuable time and resources in their product development process.

SolidWorks platform provides instinctive solutions tailored to every phase of the design process. Its comprehensive suite of tools is devised to make the overall lifecycle of product development more effective and productive. The platform’s inherent simplicity, a key characteristic of its value proposition, has been instrumental in driving the success of numerous clients.

Many companies in the manufacturing and engineering environment use SolidWorks in their processes, and in their designs, they include highly sensitive and confidential information, namely intellectual property.

The challenge of protecting SolidWorks CAD designs

Organizations that manage these types of CAD designs need to share them throughout the supply chain, with other internal users, subcontractors, external partners, customers, collaborators etc. It is difficult to maintain security over sketches if they must pass through several hands in the design and manufacturing process, which increases the risk of intellectual property and trade secret leakage.

The basis of the new Smart Industry involves deep factory automation, digitization of processes and new communication channels. This, together with new ways of working, increases the possibility of targeted attacks and information that was previously kept only within the security “perimeter” of the network, has to be shared with different systems and external actors.

A large part of information leaks in organizations originate from external suppliers. Through an attack directed at a partner, or through a security incident at a third party, our information can be left unprotected, even though we have put measures in place within our organization. In the manufacturing/industry sector, the main actor behind an information leak is in 93% of the cases an attacker coming from abroad. The main motivation is espionage in 94% of cases. In fact, the most common type of data, 91%, stolen in this sector is Intellectual Property and industrial secrets.

And once the intellectual property has been stolen, competitors can take advantage of the leaked information. And this, in turn, can cause long-term damage to a company’s competitive advantage. This translates into substantial losses in turnover, loss of market share and loss of reputation. Companies working in this sector with SolidWorks require the ability to protect and control their 3D SolidWorks designs. Auditing access, controlling what they can and cannot do and being able to revoke access to designs when they stop working with a certain partner or when an employee leaves the organization.

3 ways for securing and Lock SolidWorks 3D CAD files

In terms of safeguarding SolidWorks 3D CAD designs, either internally or through external parties, various alternatives exist. These include implementing password security, utilizing DXF formatting or exporting to PDF, as well as the application of Information Rights Management solutions.

1. Traditional Password Protection

As clearly indicated by its name, password protection entails incorporating a secret cryptographic key to your SW CAD files, ensuring that only the preapproved users can access the content of the file. In the event of a security compromise where the malicious cyber threat actor gets access to the file, they will still be faced with the hurdle of cracking the correct secret key for unveiling the content of the file.

Implementing passwords provides a basic method of ensuring protection of designs, irrespective of the adopted file format or utilized software for the creation of the CAD files. You can set a password by:

  • Password protection by SolidWorks: You can set a password for a SolidWorks file by going to File > Save As > Options. In the Save As Options dialog box, select the Security tab and enter a password.
  • Use a .zip/.rar tool: Compress a SLDPRT file with a password.

While passwords serve as a competent means of safeguarding files from unwarranted access, their protective capacities become limited once the file has been accessed. Upon opening the file in question, the recipient possesses complete control over its contents, allowing them to potentially utilize designs and drawings without proper consent.

In certain instances, they may opt to modify the design by incorporating unique aspects, subsequently publishing the end product under their own designation. Consequently, password reliance does not fully eradicate the notion of theft, especially in light of prevalent data demonstrating the frequency of employee-driven intellectual property theft. They will also have access to other parts of the design such as other pieces that make up the overall design that you would not want to reveal.

2. Using other formats

An alternative method to prevent unauthorized access of CAD drawings entails their conversion to eDrawings or 3D PDF formats. These are superior formats that enable the receiver to unlock the file’s content using a password, without granting them the power to alter or adjust the content, only to visualize them.

  • eDrawing of your Assembly: eDrawings is another way to share your design with third parties. You are not giving 3d model but eDrawings can be used for visualization. Go to File > Save As > eDrawings (*.easm) in save as type. Also eDrawings can be protected with password. To add a password click File > Password, in the dialog box, select Password Required to Open Document, then type a password and save.
  • Save as 3D PDF: It’s possible for you to store an assembly in PDF format. Additionally, you have the capability of generating a 3D PDF that enables you to share a 3D model that an individual can view, hide/show, and rotate, but is unable to measure or export as solid geometry. Start from the ‘File’ menu, then navigate to ‘Save As…’, and find Adobe Portable Document Format (*.pdf) in the ‘Save as Type’. It’s critical to ensure that the ‘Save as 3D PDF’ option is checked. These can be used to share your design without actually sharing your 3d model.

Should team members or employees require to analyze, mark or annotate the design, they can conveniently utilize a complimentary software named Design Review. This software becomes necessary only when additional measures are imperative. However, for simply observing the content, a web browser will be adequate.

Furthermore, as we mentioned at the beginning of this article, in a sector where collaboration with different internal and external agents is essential these are not useful techniques for a secure collaboration. In many cases access is needed to edit, modify or perform any action on the design, so sharing it in a visualization format is not an option.

3. Using Enterprise Digital Rights Management Solutions

An exceptionally efficient method for safeguarding your SolidWorks CAD files involves utilizing third-party security software solutions, like Enterprise Digital Rights Management (EDRM). Employing dependable security software is crucial for ensuring tranquility and top-notch protection. This leads us to the introduction of SealPath.

Introducing SealPath Smart CAD Protection for SolidWorks

SealPath is a firm specializing in cybersecurity, offering advanced solutions to data protection and security issues encountered by firms. The technology employed by SealPath gifts you with full authority over sensitive documents and files, and enables you to observe the happenings around your property, even subsequent to sharing them with an external party.

SealPath delivers safeguards that escort your document across both your network and the recipients’ networks, whether located in the cloud or on a PC. You possess the ability to govern access, timing, and level of actions that users can have on the file. With SealPath, delicate documents are secured (encrypted utilizing digital rights management) when at rest, during transmission, and while in use.

For example, do you desire for the recipient of your file to only possess reading rights, devoid of the capability to edit, duplicate, or even produce a printout of your work? Or do you wish for them to own the document, but be incapable of opening it until a certain date, despite possessing the password? SealPath can facilitate the attainment of all these needs with ease.

Furthermore, SealPath empowers you to rescind file access remotely and even expunge them from the recipients’ repository, should collaboration with the possessor cease or if you prefer the work not being in their possession. In the event that an unauthorized entity endeavors to obtain access to your file, SealPath allows for real-time monitoring of their details.

Outstanding features

Undoubtedly, SealPath is the safest way to protect and lock SW CAD drawings from being leaked or accessed, and it offers tons of outstanding features, including:

  • Control Permissions: Manage the actions of your customers or employees with just a few clicks.
  • Seamless integration with SolidWorks: Access to designs without obstacles or intermediate agents.
  • Effortless Sharing: Experience unparalleled ease when sharing encrypted files. No recipient registration is required for sharing files and controlling their usage.
  • Comprehensive Access Control: View the activities of other users, such as document opening, protection tampering, or unauthorized access attempts to the protected documentation.
  • Automated Protection: When files are moved or copied to a designated folder, protection is automatically activated. Monitor users who extract files from protected folders based on their usage.
  • Adaptive Watermarks: In case of a screenshot attempt, your document attaches the email address of the individual, their IP address, and the date/time.
  • Corporate System Integration: Log in to SealPath with your domain credentials, even if your LDAP differs from Microsoft Active Directory.
  • Extensive Format & Platform Support: Protection is applicable to a vast array of CAD file formats.

How can SealPath help to protect 3D CAD designs in SolidWorks?

SealPath protection for SolidWorks, through its SealPath Security Sandbox technology, adds persistent protection to CAD designs no matter how they are shared within or outside the organization. The platform allows companies and engineering or design personnel to establish usage controls over designs (e.g., view only, edit, print, copy and paste, etc.), and monitor file usage.

Even though they are shared, the company protecting them will retain ownership of these designs so that if there is a potential risk of data leakage they can remotely delete these files or see who has attempted to access them without authorization. When you no longer wish to collaborate with these designs, the owner of the design can destroy it with a simple “click” of the mouse.

Initially, SealPath obstructs unauthorized users from accessing your CAD drawings, ensuring the safety of your files. By authentication methods secure your CAD files, prohibiting unintended individuals from accessing your documents’ content. As a result, even if cybercriminals manage to obtain your CAD files, they are unable to access the information inside.

Moreover, SealPath assists in limiting the actions selectable by your intended recipients. This feature holds significance, as you might require a partner or client to solely view particulars of your work, while preventing copying, printing, or manipulation of data.

How does it work?

  1. Users protect designs through the SealPath client by indicating the users, groups or domains with access to the information and their permissions (e.g. view only, edit, print, etc.). They can add expiration dates, and other controls such as offline access capability. Protection can be manual or automatic, integrated with different information repositories, just by storing or copying the designs in the repository they will be protected with the selected protection policy.
  2. Share the design protected with SealPath by any means you want, whether by email, cloud, usb or any other means.
  3. Once shared internally or with external partners, users can access the designs protected with SealPath, without external viewers. The user must first install the SealPath lite client with SealPath Security Sandbox technology, which will validate the user, control the user’s permissions and only allow the user to perform the actions permitted by the information owner.
  4. The owner of the designs, will be able to see who is accessing, when, if someone tries to access without permissions, ultimately having full control of their files regardless of where they are.

What Solidworks Versions and Formats is SealPath compatible with?

  • Supported Versions: 2022 & 2023. 64 bits.
  • Client Platform: Windows 7 to Windows 11.
  • Formats: .slddrw .sldprt .sldasm .sldxml .dwg
  • Available Permissions: View, Edit, Export (STEP, PDF, Save As, etc.), Copy & Paste, Print (Plot, Batch Plot, 3D Print), Add Users.
  • Additional support: Microsoft Azure Purview Information Protection (old AIP Azure Information Protection).
  • Subassemblies support: SealPath is the only security solution for SolidWorks that supports designs with references to other parts contained in other files.
  • Importing files support: It allows importing files with external extensions from sources such as CATIA, AutoCAD, Pro / Engineer, etc.
  • Exporting files support: It allows exporting files to other formats such as .DWF, .STEP, .JT, .SEP, etc.

Benefit Summary

SealPath for SolidWorks provides the following benefits in summary:

  • Prevent potential data leakage by controlling who can access designs and with what permissions.
  • Ability to monitor access and have complete visibility throughout the supply chain and when collaborating with partners or global engineering teams.
  • Ability to revoke access to information by preventing users from accessing it once they have left the organization or stopped collaborating with a partner.
  • Ease of use and management, allowing users to work with native CAD tools, without viewers, and with protection automation capabilities.

About SealPath
SealPath is the European leader in Data-Centric Security and Enterprise Digital Rights Management, working with significant companies in more than 25 countries. SealPath has been helping organizations from different business verticals such as Manufacturing, Oil and Gas, Retail, Finance, Health, and Public Administration, to protect their data for over a decade. SealPath’s client portfolio includes organizations within the Fortune 500 and Eurostoxx 50 indices. SealPath facilitates the prevention of costly mistakes, reducing the risk of data leakage, ensuring the security of confidential information, and protecting data assets.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Product release: Enhanced visibility and reliability with Cloudm Automate 2.16

We’re excited to announce the release of CloudM Automate 2.16, providing you with greater visibility into your onboarding and offboarding processes within Google Workspace. This release also enhances Automate’s ability to handle several critical workflow steps, giving you a better user experience and saving you time. 

Introducing the new Automate dashboard

New to CloudM Automate 2.16, gain instant insights into the status of your automation workflows with our redesigned Automate dashboard. This intuitive interface provides a comprehensive overview at a glance, allowing you to quickly identify and address any potential issues.

Key features of the new dashboard include:

  • At a glance status: Easily monitor the progress and health of your workflows.
  • Actionable data points: Directly address the issues like failed offboardings from the dashboard view.
  • Data export: Export your dashboard data to PDF for easy reporting and sharing.
  • Interactive tooltips: Access contextual information and guidance through informative tooltips.

This new dashboard represents a significant step towards providing you with a more efficient and user-friendly automation management experience.

Looking for information about your domain? Don’t worry, the domain insights dashboard still exists to give you a view of the overall health of your domain, complete with tips on how to improve it.

Enhanced reliability for document ownership transfers

We’ve made significant improvements to the “Transfer Ownership of Documents” step, enhancing its reliability and performance. This workflow step enables you to move ownership of a document from one user to another and is especially useful when it comes to managing leavers in your organization. CloudM Automate now leverages Google’s Data Transfer API for this critical task.

Key changes include:

Google Data Transfer API
We’ve transitioned to Google’s Data Transfer API for improved stability and performance. All newly started offboarding workflows will utilize this method.

Simplified folder structure
Transferred documents will now be placed into a folder named after the user’s primary email address on the target user’s drive.

Drive transfer reporting
We will now show the number of drives transferred instead of individual item counts.

These changes ensure a more robust and dependable document transfer process, minimizing disruptions and ensuring a smooth offboarding experience.

Streamlined resource allocation prompts


We’ve enhanced the “Prompt for Resource Allocation” step to prevent offboarding processes from stalling. A new setting has been introduced to automatically skip the step if no action is taken within a specified timeframe.

Automated skip feature

Configure the step to automatically skip if no action is taken within a defined number of days, preventing offboardings from getting stuck.

This improvement provides greater flexibility and control over the resource allocation process, ensuring timely completion of offboarding workflows.

All the above features are now live. You can read the full release notes including bug fixes and system improvements for this and previous releases here, or head straight into the product to see them in action.

 

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About CloudM
CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

Our team of tech-driven innovators have designed a SaaS data management platform for you to get the most from your digital workspace. Whether it’s Microsoft 365, Google Workspace or other SaaS applications, CloudM drives your business through a simple, easy-to-use interface, helping you to work smarter, not harder.

By automating time-consuming tasks like IT admin, onboarding & offboarding, archiving and migrations, the CloudM platform takes care of the day-to-day, allowing you to focus on the big picture.

With over 35,000 customers including the likes of Spotify, Netflix and Uber, our all-in-one platform is putting office life on auto-pilot, saving you time, stress and money.