How to reset your HBO Max password

Note that the first step of resetting your password varies depending on the device you’re using.

Here’s what to do to reset your password:

1. Open the HBO Max app on your mobile device, tap the Profile icon, and then sign in to your account. If you’re using your computer, go to HBOMax.com and click “Sign in“ the upper right corner.

2. Choose “Forgot password?“

3. Enter the email address associated with your account and tap (or click) “Submit.“

4. Check your inbox. You should get the “Reset Your HBO Max Password” email from HBO Max within a few minutes.

5. Open the email and choose “Reset password.“

6. Enter a new password and tap (or click) “Save password.“

Done! Enjoy your show.

How to change your HBO Max password, email address, or user name

You can change your password and other account information like name or email address in the profile settings. To do that, you must use an adult profile.

Here’s how to change your account details:

The first steps of the process depend on the device you’re using.

Phone or tablet: Open the HBO Max app, tap your Profile, and then go to “Settings.“ If you’re not signed in, do it.

Computer: Go to HBOMax.com and sign in to your account. Once you’re in, choose “Profile“ (upper right) and then “Settings.“

Smart TV: Account info can’t be changed on the TV. You’ll have to do it on your mobile device or computer.

1. Choose “Account.“

2. Go to the information you want to change and select the “Edit“ icon.

3. To be sure you’re the genuine owner of the account, HBO Max will send you an email with the verification code.

4. Open the “Here’s Your One-Time Code” email to find your 6-character code.

5. Return to HBO Max, enter the verification code, and click (or tap) “Continue.“

6. Change your account details and choose “Save.“

7. If you enter a new email, you’ll receive a message with a verification request. Open the email and choose “Verify email.“

8. The “You’re All Set“ page means your changes have been successfully saved.

HBO Max password requirements and tips for securing your account

People tend to disregard safety measures when it comes to streaming platforms. An unauthorized party accessing your account can do more harm than watch some movies on your behalf. Hacking your HBO Max password gives cybercrooks access to all the details attached to your account and opens the gate to further misuse of your private data.

Follow these tips to keep your account safe:

• Ensure your HBO Max password is unique to the platform and that you haven’t already used it on different websites and apps.

• Use at least 10 characters. HBO Max recommends not repeating more than 4 characters in a row, but we encourage you not to repeat characters at all! The longer and more complex your password is, the more secure your account. The easiest way to create genuinely safe passwords is to use a reliable password generator.

• Change your passwords regularly. Yes, it’s annoying, but it can save you a lot of trouble.

• If you share account info, do so safely with Password Sharer or an easy-to-use password manager.

• Routinely review the list of devices using your account and delete the ones you don’t use or own anymore.

• Make sure your email address is correct. One of the most common issues with resetting HBO Max passwords is caused by mistyped or inactive email addresses.

• Remember, HBO Max never asks for your account password or payment details. If you receive such an email, it’s a phishing scam.

FAQ

Why is the HBO Max password reset not working?

If your HBO Max password reset attempt is not working, you most likely didn’t receive the password reset email, or the email got lost in the process. Here’s what to do:

• Check your inbox for emails from HBO Max. It should be titled: “Reset your HBO Max password”. Be sure to search your “spam” and “promotions” folders.

• Try another email address if you use more than one. Follow the instructions from the beginning of this article to do that.

If I change my HBO Max password, will it log everyone out?

Changing the HBO Max password doesn’t automatically log all users out. However, if other users log themselves out or you force their devices to log out, they will need a new password to re-access the HBO Max account.

Can you put a password on HBO Max profiles?

If you want your adult profile to stay private, you can secure it with a 4-digit Profile PIN. Once you set up the PIN, an icon of a closed lock will appear at the bottom of your profile picture.

Another way of securing the HBO Max profile is setting up parental control over Kids profile. Once turned on, the Kid-Proof Exit feature requires a 4-digit parent code to switch profiles.

How can I reset my HBO Max password if I’ve forgotten my email address?

Resetting your HBO Max account if you’ve forgotten your email address requires contacting the platform’s Help Center. You can do it either via email or, more quickly and conveniently, via chat.

How can I contact HBO Max support for password-related problems?

To contact the HBO Max Help Center, visit the website: help.hbomax.com/se-en/ContactUs. There are two ways of contact available – via email or chat.

Safely store your passwords in NordPass

Can you forget your HBO Max password and never have to reset it again at the same time? Yes! Store it securely in the NordPass password manager, and enjoy accessing your favorite shows effortlessly.