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Why AV-Comparatives named ESET HOME Security Essential its Product of the Year and what it means for home users

 

ESET HOME Security Essential delivers not only outstanding protection of digital life, but also is recognized as the perfect blend of simplicity, advanced customization for tech-savvy users, and low impact on device performance. 

What makes software perfect? Be it an email service, a video editor, a shopping app, or even a video game… First and foremost, it should be outstanding in doing what it is designed to do, right? That’s true, but not the whole story.

On 20 February, ESET was honored with AV-Comparatives’ Product of the Year 2024 Award for ESET HOME Security Essential at AV-Comparatives’ Awards Ceremony. This award is a result of more than 30 years of ESET experience and its efforts to deliver the best cyber protection for home users.

What makes the AV-Comparatives award particularly intriguing is the reviewers’ broad focus on multiple aspects of the assessed cybersecurity solutions. Leaving no stone unturned, they checked anti-malware capabilities, performance, overall user experience, and support across a series of tests in 2024.

Let’s take a look at how ESET HOME Security protects users against both laboratory and real-life scenarios, how it affects the protected device, and why it is so user-friendly.

 

Prevention trumps apprehension

ESET HOME Security Essential excelled across several protection tests, including AV-Comparatives’ Real-World Protection Test, Malware Protection Test, and Advanced Threat Protection Test. What does this mean for users? It proves that ESET can protect them from hundreds of thousands of threats trying to compromise their devices from a variety of entry points.

See for yourself:

Real-World Protection Test – This test aims to simulate real-world conditions users experience every day while browsing the Internet. Antivirus products are tested against hundreds of malicious URLs. Testers also note any required human interactions, i.e. blocking/allowing detected samples to execute.

Malware Protection Test – While in the Real-World Protection Test the gateway to a tested device is the web, in the Malware Protection Test the vectors can be, for example, network drives or USBs – or they cover scenarios in which the malware is already on the disk.

Advanced Threat Protection (ATP) Test – Also known as the Enhanced Real-World Test, this examination uses penetration techniques that allow attackers to target specific external computer systems, and it evaluates how well security products protect against such attacks. This test also evaluates protection against targeted advanced threats such as exploits and fileless attacks.

The Advanced Threat Protection Test also acknowledges the ESET prevention-first approach, where our technology is configured to stop attacks before they happen. To that end, half of the blocked malware samples (7 of 15) were stopped in their pre-execution phase, i.e. before the threat had run and was still inactive on the system.

This protection is not theoretical. ESET detection engines have discovered and stopped many advanced threats such as Lumma Stealer. Sold on the dark web, this infostealer malware mostly targets cryptocurrency wallets, user credentials, and two-factor authentication browser extensions. It also tries to exfiltrate other data from compromised machines and can spread in multiple ways, including cracked installations of popular open-source and paid apps such as ChatGPT or Vegas Pro.

 

Great performance

The real magic behind this “product of the year” is not only making it effective, but ensuring those capabilities don’t significantly slow down the protected device or overwhelm users with false alarms.

Creating security capable of catching malware at every step of its deployment process is one thing (and there can be hundreds of those steps), but it takes a number of real experts to finetune it to effectively block malware without impacting the processes of legitimate software or triggering false alarms. To ensure that the products tested didn’t suffer from these issues, AV-Comparatives’ reviewers also checked for false positives while  products are in their default settings. “False positives can cause as much trouble as a real infection” reads the AV-Comparatives summary report.

ESET HOME Security Essential won the silver medal in the False Positives category as testers detected altogether only 15 false positives during all tests run in 2024. To compare, some other tested solutions produced around 30 false positives in a single test.

On top of that, ESET was also awarded for low system-impact while testers performed usual user procedures such as file copying, installing applications, or browsing websites.

AV-Comparatives’ awards for ESET HOME Security Essential

• Product of the Year 2024, having received the highest Advanced+ Award in all seven tests this year

• Gold Award for the Advanced Threat Protection Test

• Silver Award for Low False Positives

• Bronze Award for the Real-World Protection Test

• Bronze Award for Performance Test

User experience

When considering what the best software should look like, the critical part is user experience. And what did AV-Comparatives have to say about ESET HOME Security Essential?

“Reviewers were impressed by the clean, intuitive user interface designed for non-expert users, as well as extensive customization and scan options available for power users.”

They describe ESET HOME Security Essential as a well-designed and easy-to-use security product providing safe default settings and a clean, intuitive interface for non-expert users, where essential features like “help” and access-control are easily accessible. For power users, the settings dialog has plenty of advanced options, including excellent access-control.

In this way, ESET HOME Security Essential can perfectly serve both average Joes and tech-savvy home admins.

Learn more about ESET HOME Security solutions here.

The Product of the Year

So, what makes a software perfect? Perfect software seamlessly combines functionality, usability, and reliability. It addresses user needs effectively, providing intuitive and user-friendly interfaces that enhance the overall experience.

Having a cyber security solution with all these attributes is especially important when we are talking about protecting your data, identity, and finances. ESET HOME Security Essential is all-in-one protection for your digital life, and ESET is proud to say that it has triumphed as AV-Comparatives´ 2024 Product of the Year.

 

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing Announces 3rd Annual Scale Computing Platform Summit Awards

Award nominations are now open for Platform//2025

INDIANAPOLIS – February 25, 2025 – Scale Computing, the market leader in edge computing, virtualization, and hyperconverged solutions, today announced it is now accepting nominations for the third annual Scale Computing Platform Summit Awards. The awards ceremony will take place May 15, 2025 at Resorts World in Las Vegas at Scale Computing Platform Summit (Platform//2025), the company’s flagship event for IT professionals and partners. These prestigious awards celebrate the outstanding achievements of Scale Computing’s partners, IT leaders, and technology alliances, who have driven innovation, collaboration, and success within the Scale Computing ecosystem.

The company welcomes nominations for individuals, organizations, and teams with exceptional contributions across multiple award categories. Submit a nomination today to shine a spotlight on those who have truly made an impact this year.

The Scale Computing Platform Summit Awards categories include:

Partner Awards

  • Outstanding Partner Momentum Award: Recognizes a partner who has demonstrated exceptional growth and success in driving new business opportunities with Scale Computing solutions.
  • Edge Pioneer Partner of the Year: Awarded to a partner at the forefront of delivering innovative edge computing solutions using Scale Computing’s platform.
  • Scale Computing Partner of the Year – North America: Honors the top-performing partner within the NA market who has showcased exceptional collaboration, sales achievement, and customer impact.
  • Scale Computing Partner of the Year – International: Celebrates the international partner who has demonstrated outstanding performance and expanded Scale Computing’s presence globally.
  • Distribution Partner of the Year – North America: Acknowledges the distribution partner who has excelled in enabling and supporting partner success through Scale Computing technologies.
  • Distribution Partner of the Year – International: Highlights the international distribution partner who has driven significant growth and supported partners in achieving Scale Computing success.
  • MSP Leadership: Honors a managed service provider (MSP) that has shown remarkable leadership in delivering Scale Computing solutions and driving customer value.
  • MVP Sales: Recognizes an individual who has achieved unparalleled success in driving sales of Scale Computing solutions.
  • MVP Technical: Celebrates a technical expert who has gone above and beyond to deliver exceptional support, expertise, and solutions to Scale Computing customers and partners.

Customer Awards

  • IT Leadership in Edge: Recognizes an IT leader who has implemented innovative edge computing solutions to transform their organization’s operations using Scale Computing technology.
  • IT Leadership in Data Center: Awarded to an IT leader who has leveraged Scale Computing’s platform to achieve significant advancements and efficiencies in their data center operations.
  • Scale Computing CHAMP: Honors customers and partners who have passionately championed Scale Computing, advocating for its value and impact across the market.
  • Tech Leadership Award: Celebrates a technology partner who has driven innovation and set new standards through their collaboration with Scale Computing.
  • Marketing Innovator Award: Recognizes a technology alliance partner who has creatively leveraged marketing initiatives to elevate Scale Computing solutions and drive mutual success.
  • Partnership Excellence Award: Honors a technology alliance partner who has exemplified outstanding collaboration, fostering shared success and impactful results through their partnership with Scale Computing.

“We are excited to celebrate the best of the best in the Scale Computing community. The Platform Summit Awards recognize the organizations and individuals who embody the spirit of innovation and collaboration—the pillars of Scale Computing’s culture. We look forward to acknowledging the winners’ achievements in Las Vegas and welcoming our community of customers, partners, and technology alliances in May,” said Jeff Ready, CEO and co-founder of Scale Computing.

The three-day event, held May 13-15, 2025, at Resorts World in Las Vegas, will feature live educational and best practices sessions, dedicated networking opportunities, the Platform//2025 Awards Dinner, training and certification opportunities, and more.

 

About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is Synthetic Monitoring?

Introduction

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers.

We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.

In practice, Synthetic Monitoring is a crucial solution for preventing downtime, maintaining high service standards, and ensuring user satisfaction. And we all know how much the current challenges revolve around improving user experience quality.

From e-commerce to SaaS platforms, Synthetic Monitoring adapts to the various characteristics and needs of companies, offering an essential tool for anyone who wants to keep their digital services efficient at all times.

What is Synthetic Monitoring?

Let’s dive into a more operational level: Synthetic Monitoring is a set of techniques that use predefined scripts to simulate typical user actions on websites, applications, or services.

These scripts replicate activities such as:

  • Logging into a portal.
  • Making an online purchase.
  • Checking the availability of an API (and much more).

As mentioned earlier, the goal is to identify performance or functionality issues before they impact real users. Unlike Real-User Monitoring (RUM), which collects data from actual interactions, Synthetic Monitoring continuously tests systems, even in the absence of real traffic.

Key Features of Synthetic Monitoring Systems

We have already touched on the functionality, usefulness, and characteristics of Synthetic Monitoring systems. Here is a detailed list of their main features:

  • Proactive monitoring: Accurately identifies potential issues before they affect users.
  • Customization: Allows the creation of tailored scripts for specific scenarios—an essential factor since every business has unique characteristics and needs.
  • Global coverage: A good Synthetic Monitoring system simulates interactions from various locations to assess performance on a geographical scale.
  • Detailed metrics: Analyzes parameters such as response times, loading speeds, and error rates. The breadth and depth of these data points fuel the continuous improvement of these systems.

Now, let’s focus on the processes of Synthetic Monitoring and the different phases involved.

Synthetic Monitoring – The Different Process Phases

Synthetic Monitoring follows a structured process that includes script creation, regular testing, and data analysis. Let’s examine these steps in more detail.

1. Script Creation 

Scripts are designed to simulate the most crucial workflows for a company’s users. For example:

  • Simulating a product search on an e-commerce site.
  • Testing an API’s response to a specific request.
  • Checking the functionality of a shopping cart.
  • Simulating a digital payment process.

In other business contexts, scripts can also mimic:

  • The digital onboarding process for employees.
  • Data retrieval functions in a corporate database.
  • Automatic software updates.

These are just a few examples—the scope of application is vast.

2. Test Execution 

Scripts are executed regularly according to a predefined schedule that aligns with the company’s needs. Tests can be conducted from:

  • Various geographical locations, to verify global performance.
  • Different devices and browsers, ensuring omnichannel compatibility and consistency.

3. Data Collection and Analysis 

During testing, detailed data is collected on numerous aspects, including:

  • Response times
  • Error rates
  • Overall system availability
  • Performance under specific conditions, such as different connection speeds
  • System stability under load
  • Resource efficiency (CPU, memory, and other hardware elements, often in combination with APM tools)
  • Compliance with security standards
  • Accuracy in exception handling

Of course, this is not an exhaustive list.

4. Issue Reporting 

If a test fails or results fall outside defined parameters, the system must send clear, automated notifications to the IT team, enabling a quick response to resolve any issues.

The Benefits of Synthetic Monitoring

1. Proactive Issue Detection 

As emphasized from the beginning, Synthetic Monitoring enables the identification of anomalies and performance issues before they affect users. This approach reduces downtime and improves customer satisfaction—two interconnected and critically important factors.

2. Continuous Monitoring 

Unlike Real-User Monitoring, Synthetic Monitoring operates continuously, ensuring performance monitoring even during inactive hours.

3. Global and Omnichannel Coverage 

Simulating interactions from different locations helps identify regional performance disparities and optimize services for users worldwide. The same applies to various devices.

4. User Experience Optimization 

This is one of the most significant benefits derived from the previous points. Maintaining high performance levels is essential for user retention. And user retention is crucial for market success.

With Synthetic Monitoring, companies can offer customers and employees a reliable, fast, and satisfying experience.

5. SLA Compliance Support 

Finally, Synthetic Monitoring helps organizations meet Service Level Agreements (SLAs) by providing concrete performance data and reducing the risk of penalties.

Practical Applications of Synthetic Monitoring Across Industries

E-commerce

For an e-commerce site, ensuring that payment processes are fast, secure, and error-free is essential. Synthetic Monitoring ensures that all steps in the purchase flow work correctly, preventing issues that could lead to abandoned carts and transaction failures.

SaaS and Business Applications

For Software-as-a-Service (SaaS) providers, Synthetic Monitoring is crucial for verifying that APIs, databases, and core workflows are always available. For instance, an HR management app might use Synthetic Monitoring to ensure that its reporting system operates without interruptions.

Banking and Financial Sector

Financial institutions use Synthetic Monitoring to ensure that online banking portals and mobile apps are always secure and operational, allowing for fast and error-free transactions.

Given the sensitivity of this sector, the importance of this cannot be overstated.

Healthcare

Speaking of industries where security and reliability are paramount, we come to the healthcare sector.

Hospitals and clinics can use Synthetic Monitoring to ensure the availability of online appointment systems, telemedicine platforms, and patient portals—while also maintaining strict data privacy standards.

Challenges of Synthetic Monitoring 

While the benefits of Synthetic Monitoring are clear and indispensable, its implementation comes with some challenges that must be carefully considered: 

  • Script Maintenance: Scripts need regular updates to adapt to changes in workflows or applications. 
  • Limitations Compared to Real Users: Synthetic Monitoring cannot fully capture the experience of individual users. 
  • False Positives: Incorrectly configured metrics and thresholds can generate unnecessary alerts, overwhelming IT teams. 
  • Initial Costs: Implementing and maintaining a Synthetic Monitoring system requires a significant investment in resources and expertise. However, in most cases, this investment is well justified by its long-term returns. 

Conclusion 

Synthetic Monitoring is a valuable and essential tool for any company managing complex digital services (which, today, is the vast majority). 

By ensuring continuous performance monitoring, it identifies issues before they arise, enabling organizations to offer optimal user experiences. 

By integrating Synthetic Monitoring with other tools, such as Real-User Monitoring (RUM) and ITSM platforms, companies can gain a comprehensive view of performance and system health, combining proactive and reactive monitoring. 

This combined approach significantly enhances service quality and fosters trust-based relationships with customers, increasing retention rates. 

FAQ 

  1. What is Synthetic Monitoring?  A system that uses scripts to simulate user interactions and measure the performance of websites, applications, and services for continuous optimization. 
  2. What are the main benefits?  Proactive issue detection, continuous monitoring, global optimization, and improved customer experience. 
  3. Which industries benefit from Synthetic Monitoring?  Practically any industry requiring reliability and stability, but especially e-commerce, SaaS, financial services, healthcare, and other sectors where service continuity is crucial. 

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is an enterprise browser & why does your business need one?

Summary: Enterprise browsers enhance security, control, and management for businesses. See how they protect against cyber threats and ensure compliance in your digital environment.

In our digital-first daily life, businesses are navigating cybersecurity threats, more remote work, and a growing reliance on web-based applications. These challenges demand new solutions to ensure the security of business resources while maintaining a seamless user experience.

This is where an enterprise browser comes into play. As businesses adapt to the new conditions, an enterprise browser offers strengthened security for web access, better management of corporate data, and more control over user interactions with web applications. But what is a secure enterprise browser, and why should your business consider adopting one? Let’s explore.

What is an enterprise browser?

An enterprise browser is a web browser specifically designed to enhance security and optimize user experience for businesses. Unlike traditional consumer browsers, built for general use, an enterprise browser is equipped with specialized security features to protect company data and resources while ensuring smooth access to web applications and SaaS tools.

Secure enterprise browsers help IT teams manage everything in one place. They can set security rules and keep an eye on browser activities across the organization.

Beyond basic security, enterprise browsers also enhance productivity by reducing time spent on IT troubleshooting and security incidents. For example, instead of juggling multiple browsers to access different applications, employees can rely on one enterprise browser.

That helps ensure compatibility and streamlines their workflow, eliminating the frustration of switching between browsers and improving efficiency. At the same time, IT teams can centrally manage and configure browser settings, allowing employees to work without interruptions caused by security breaches or access issues.

This proactive approach minimizes downtime and streamlines daily operations, ensuring that employees remain focused on their tasks with fewer worries about cyber threats.

How does an enterprise browser work?

An enterprise browser works by incorporating security measures directly into the browser’s architecture. This ensures that every interaction with web applications and cloud resources is protected and compliant with corporate policies.

While the browser’s design prioritizes user experience, it is important to remember that threats can be mitigated but not completely eliminated. User awareness remains a crucial aspect of maintaining security.

Enterprise browser scheme

Here’s a simplified breakdown of how it works:

  1. Centralized management: IT teams can set up and enforce security configurations across the organization through a centralized dashboard. This includes browser settings, access controls, and data protection policies.
  2. Enhanced security layers: Secure enterprise browsers integrate safety features such as authentication methods, encryption, and browser isolation to guard against malicious attacks.
  3. Web access protection: Browsing is secured through real-time monitoring of web applications, which detects and blocks harmful activity that could expose corporate data.
  4. Corporate resource access: The enterprise browser enables protected access to internal resources and applications while keeping strict controls to safeguard sensitive information.
  5. Zero Trust principles: Following a Zero Trust security model, the enterprise browser verifies every request to access company data or resources. Only authorized users and their trusted devices get access.

Additionally, enterprise browsers can integrate with endpoint security solutions, identity and access management (IAM) systems, and security information and event management (SIEM) tools.

This allows businesses to gain deeper insights into browser activities, detect anomalies, and proactively respond to potential threats. With these integrations, companies can automate security enforcement, ensuring that only compliant and verified devices can access corporate data.

Threats from which an enterprise browser can protect you

Enterprise browsers are designed to protect businesses from common cybersecurity threats. Some of the key threats they guard against include:

  • Data loss: With encryption and strict access controls, enterprise browsers help prevent unauthorized access to a company’s data, reducing the risk of data loss.
  • Data leakage: Enterprise browsers help minimize the chance of sensitive data leakage by preventing the uploading and downloading of sensitive files through web apps and SaaS applications.
  • Phishing attacks: Advanced security features detect and block phishing attempts, safeguarding employees’ and organizations’ data from social engineering attacks.
  • Malware and ransomware: Secure enterprise browsers’ advanced protection layers can block malware and ransomware attacks before they reach a user’s device or network, reducing the risk of a breach.

For a comprehensive overview of these—and other—threats and their impact, explore our dedicated cyber threat hub.

A major advantage of an enterprise browser is its ability to enforce content filtering and network access restrictions. Organizations can block access to risky websites, prevent employees from downloading unauthorized software, and even restrict the use of web-based applications.

This level of control ensures that corporate devices and data remain secure, minimizing the chances of employees accidentally exposing the company to security threats.

Is an enterprise browser right for your business?

With the growing number of cyber threats targeting businesses, traditional browsers often lack the security controls to protect sensitive data and web-based internal resources, especially when accessed from unmanaged devices. An enterprise browser provides a dedicated security layer, ensuring safe access to web apps and SaaS platforms while preventing threats like phishing, malware, and data breaches.

But beyond just protection, enterprise browsers offer additional advantages such as enhanced security, control, and productivity across the organization. Here are the key enterprise browser benefits for your business:

1. BYOD (Bring Your Own Device) support

With the rise of remote work, many employees now use their devices to access corporate resources. However, managing security on personal devices can be challenging. An enterprise browser provides a secure environment for browsing and web-based resource access, even on unmanaged devices, ensuring that company data-related risks are mitigated regardless of the device being used.

2. Strengthened security for network access

As businesses increasingly rely on web applications and SaaS applications, it’s vital to have secure access to these resources. An enterprise browser enables businesses to safely access web-based tools and internal resources, with robust access controls and secure browser environments.

3. Centralized management

Managing security settings and configurations across a large organization can be hard to handle. Enterprise browsers simplify this process by offering unified management, allowing IT teams to configure and enforce security policies across all users with a few clicks. This level of control is critical in ensuring consistency and reducing vulnerabilities across the organization.

4. Compliance and regulatory requirements

With increasing scrutiny on data privacy and security, especially with global regulations like GDPR and CCPA, enterprises must ensure they meet strict compliance standards. Secure enterprise browsers help businesses stay compliant by incorporating features that prevent data leakage and support secure browsing practices, minimizing the risk of non-compliance.

5. Reduced IT overhead

By centralizing management and automating security updates, enterprise browsers reduce the burden on IT teams. IT administrators no longer need to manually configure browsers on each user’s devices or fix security issues from unsecured consumer browsers. This improves operational efficiency and reduces overall IT costs.

In addition, enterprise browsers can provide detailed auditing and reporting tools. IT administrators can track login attempts, user activity, and security incidents in real-time. This level of visibility allows organizations to identify potential risks early and take proactive measures before a security breach occurs.

The downsides of enterprise browsers

While enterprise browsers offer significant advantages, there are some challenges that businesses should consider:

  • Compatibility with legacy systems. Some legacy applications or older systems may not be fully compatible with enterprise browsers. This could cause issues when trying to access internal resources or run specific web applications. Compatibility testing is crucial before transitioning to an enterprise browser.
  • User resistance. Employees used to consumer browsers may be hesitant to adopt a new browser. Change management strategies and adequate training are necessary to ensure a smooth transition and to encourage adoption.
  • Potential performance issues. While enterprise browsers are designed to be efficient, sometimes security layers can cause slight performance slowdowns. It’s important to monitor and optimize performance to prevent any negative impact on the user experience.

Enterprise browser use cases: real-world applications

Enterprise browsers are versatile tools that can be used across various business environments. Here are some key use cases:

1. Enabling remote work

For businesses with remote teams, enterprise browsers enhance secure access to corporate resources without compromising security. Whether employees are using unmanaged devices or company-issued laptops, the browser provides a secure platform for accessing sensitive company data.

2. BYOD policies

With more organizations adopting BYOD policies, enterprise browsers provide a controlled environment for employees to use personal devices without risking the organization’s data. This is particularly valuable in industries where employees must access corporate resources from multiple locations.

3. Securing web applications and SaaS tools

Enterprise browsers are essential for businesses that rely on web apps and SaaS applications. They provide a monitored environment to ensure safe access to these tools while protecting business data.

4. Data protection in web browsing

Enterprise browsers add an extra layer of protection against data breaches and cyber threats for organizations dealing with sensitive or confidential data. By enforcing strict access controls and monitoring data interactions, businesses can confidently protect their information while employees access online resources.

5. Enhanced compliance management

Enterprise browsers help businesses meet regulatory requirements such as GDPR, HIPAA, or PCI DSS by providing secure browsing environments and robust logging capabilities. This ensures that all network access is monitored, logged, and compliant with data protection regulations.

Essential features of a secure enterprise browser

Some key features of enterprise browsers that contribute to their security and performance include:

  • Centralized management: Allowing IT teams to control browser settings and policies from a single dashboard
  • Secure authentication: Enabling two-factor authentication (2FA) or single sign-on (SSO) to ensure secure logins
  • Threat protection: Implementing measures to guard against various online threats and ensure data security
  • Access controls: Ensuring users only have access to the resources they need based on their role and permissions
  • Data protection: Using encryption and other technologies to prevent data breaches and unauthorized access
  • Threat protection: Implementing measures to guard against various online threats and ensure data security.

Enterprise browsers vs. alternatives: Security comparison

When considering the implementation of an enterprise browser, it’s important to compare it to other available security solutions. Here’s how enterprise browsers stack up against other technologies:

Enterprise browsers vs. remote browser isolation (RBI)

While both solutions provide enhanced security for web access, remote browser isolation (RBI) allows users to access web content securely by isolating the browsing activity on a separate virtual machine or cloud instance. In contrast, an enterprise browser prevents access to malicious content directly within the browser interface, offering more control and a better user experience.

Enterprise browsers vs. consumer browsers

Consumer browsers are designed for general use and lack the security layers to protect company data. Enterprise browser benefits are that it is specifically built with security and control in mind. They offer centralized management and enhanced protection features like secure browser environments and data loss prevention.

Enterprise browser vs. SASE

Secure Access Service Edge (SASE) provides a comprehensive network security model that combines SD-WAN and security features like Zero Trust and data encryption. While SASE focuses on network-level security, an enterprise browser focuses specifically on web-based resource access, providing granular control over browser activity.

Enterprise browser vs. VDI

Virtual Desktop Infrastructure (VDI) provides a virtualized desktop environment for employees, ensuring that all business applications and resources are accessed remotely and securely. While VDI offers comprehensive security for the entire desktop environment, an enterprise browser focuses on securing browser-based interactions with web apps and corporate resources.

With the shift towards cloud-based applications, businesses can leverage secure browsers as a more cost-effective alternative to VDI, simplifying access to SaaS apps while maintaining robust security.

Securing your browser with NordLayer

At NordLayer, we recognize the increasing need for secure web access. That’s why we’re working on a new-generation Enterprise Browser. It is designed to enhance SaaS security and control, provide built-in threat prevention, and safeguard company resources.

In the meantime, NordLayer can still help protect your browsers through our NordLayer Browser Extension, which adds an extra layer of security and data protection to your existing web browser.

Stay tuned for more updates on our Enterprise Browser, and join our waiting list to be the first to experience the next level of web browser security.

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

This real-life example shows why your Android should not connect to Wi-Fi automatically

The world of smartphones is full of automation and requires reputable Android protection.

Most smartphone users probably know that connecting to any random Wi-Fi hotspot available is not the best idea. But sometimes, an Android device can autonomously connect to a malicious Wi-Fi network without your awareness.

Imagine that you are at your favorite restaurant, your order is complete, and now you want to check your smartphone before the meal comes. However, without your knowledge, someone else is already monitoring everything you do on your device, including the websites you browse, the applications you use, and the credentials you enter.

An attack like this is possible. For example, if ESET malware researcher Lukáš Štefanko used his Cheap Yellow Display (CYD) tool running Evil M5 firmware for malicious purposes. Luckily, acting as an ethical pen tester, he just published a video showing how easy it can be to obtain Wi-Fi networks that smartphones want to reconnect to automatically. With this information, he could create a fake Wi-Fi access point, or an “evil twin” network, to gather sensitive data from a victim’s device.

Let’s dive a little deeper into these kinds of attacks, and what lessons we can learn from them.

 

Dangers of comfort zones

When creating software, developers always think about usability, user comfort, and user experience. So, it’s only natural that smartphones have an incorporated function to reconnect automatically to previously used and trusted networks.

However, cybercriminals love to exploit situations in which users feel safe and enjoy ever-present automation. The attack displayed by Lukáš Štefanko does the same — this technique preys on the fact that Android smartphones constantly and transparently tell nearby devices which Wi-Fi networks they have connected to, and want to reconnect to, automatically.

Luckily, attacks that require the malicious actor to be physically present at the location aren’t common, but that doesn’t mean that they can’t happen. For example, Australia’s Federal Police (AFP) charged one of its citizens over an alleged evil twin attack on multiple domestic flights and airports in June 2024. His seized devices allegedly contained dozens of stolen personal credentials.

Other times, it can be a state-sponsored operation such as the plot of a UK-based spy ring, as described by a prosecutor during a recent trial. The spy ring, among other things, also operated in Germany, where its members allegedly used an International Mobile Subscriber Identity Catcher or IMSI catcher to intercept mobile phone traffic from a military base where Ukrainian soldiers were training.

 

Other threats

As you can see, connecting and reconnecting to publicly available Wi-Fi networks can pose a danger. And the list of possible threats doesn’t end with rogue hotspots:

Man-In-The-Middle (MITM) attack — In such attacks, cybercriminals intercept communications between a device and the Wi-Fi network, allowing them to access sensitive unencrypted information like passwords, credit card numbers, and personal messages.

Exploitation of vulnerabilities — Cybercriminals can exploit vulnerabilities in less-secure public networks, or vulnerabilities of a targeted mobile device (especially if it doesn’t have updated software), to distribute malware to connected devices. This malware can then be used to steal data, monitor users’ activities, or even take control of users’ devices.

Packet Sniffing — Public Wi-Fi networks often lack proper encryption, making it easier for hackers to eavesdrop on users’ online activities.

How to stay safe

Obviously, the basic security recommendation for Wi-Fi users is to disable automatic connections to Wi-Fi networks, and not use free publicly accessible Wi-Fi networks at all. If this is not possible for any reason, here are a few more tips:

Use a Virtual Private Network (VPN) —VPN creates a secure and encrypted connection between a user’s device and the internet.

Do not share sensitive data — Avoid websites and applications requesting sensitive information such as online banking or shopping sites while on public Wi-Fi.

Stay on top of updates — Keep your software and apps updated. Regular updates often include security patches that protect against known vulnerabilities.

ESET Mobile Security

When it comes to cybersecurity, ESET goes far beyond just simple antivirus — and this also applies to smartphones and mobile devices. ESET Mobile Security is built around the ESET prevention-first approach, stopping attacks before they can do any harm. This goal can be met by securing cybercriminals’ most common points of entry to devices while keeping the security solution simple to use.

ESET Mobile Security is well-prepared for attacks coming from malicious websites, thanks to multilayered protection against phishing, smishing, and scams. For example, Anti-Phishing enhanced by Link Scanner protects users against malicious websites, and Payment Protection delivers a new layer of security for sensitive payment and financial applications.

And the best part? The premium version of ESET Mobile Security utilizing all these features and more is 50% off between March 3 and March 9, 2025!

Enjoy technology with peace of mind

Most would agree that people love comfort, and, in fact, the entire technology industry is driven by users pursuing faster, easier, and more user-friendly solutions for their daily activities. And there is nothing bad about living in the lap of technological luxury; but don’t ignore the threats out there.

Luckily, with a pinch of cybersecurity awareness and a reputable security solution installed on your Android smartphone, you should be fine. Wi-Fi network attacks are well-known, and acclaimed cybersecurity companies such as ESET taking advantage of more than 30 years of experience have you covered.

 

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

North Korea-aligned DeceptiveDevelopment targets freelance developers with infostealers, ESET Research discovers

  • DeceptiveDevelopment targets freelance software developers through spearphishing on job-hunting and freelancing sites, aiming to steal cryptocurrency wallets and login information from browsers and password managers.
  • This operation primarily uses two malware families – BeaverTail (infostealer, downloader) and InvisibleFerret (infostealer, Remote Access Trojan – RAT).
  • DeceptiveDevelopment’s techniques are similar to several other known North Korea-aligned operations.
PRAGUE, BRATISLAVAFebruary 20, 2025 — Since 2024, ESET researchers have observed a series of malicious North Korea-aligned activities, where the operators, posing as software development  recruiters, entice the victims with fake employment offers. Subsequently, they try to serve their targets with software projects that conceal infostealing malware. ESET Research calls this activity cluster DeceptiveDevelopment. This North Korea-aligned activity is currently not attributed by ESET to any known threat actor. It targets freelance software developers through spearphishing on job-hunting and freelancing sites, aiming to steal cryptocurrency wallets and login information from browsers and password managers. “As part of a fake job interview process, the DeceptiveDevelopment operators ask their targets to take a coding test, such as adding a feature to an existing project, with the files necessary for the task usually hosted on private repositories on GitHub or other similar platforms. Unfortunately for the eager work candidate, these files are trojanized: Once they download and execute the project, the victim’s computer gets compromised,” explains ESET researcher Matěj Havránek, who made the discovery and analyzed DeceptiveDevelopment. DeceptiveDevelopment’s tactics, techniques, and procedures are similar to several other known North Korea-aligned operations. Operators behind DeceptiveDevelopment target software developers on Windows, Linux, and macOS. They steal cryptocurrency primarily for financial gain, with a possible secondary objective of cyberespionage. To approach their targets, these operators use fake recruiter profiles on social media. The attackers don’t distinguish based on geographical location, instead aiming to compromise as many victims as possible to increase the likelihood of successfully extracting funds and information. DeceptiveDevelopment primarily uses two malware families as part of its activities, delivered in two stages. In the first stage, BeaverTail (infostealer, downloader) acts as a simple login stealer, extracting browser databases containing saved logins, and as a downloader for the second stage, InvisibleFerret (infostealer, RAT), which includes spyware and backdoor components, and is also capable of downloading the legitimate AnyDesk remote management and monitoring software for post-compromise activities. In order to pose as recruiters, the attackers copy profiles of existing people or even construct new personas. They then either directly approach their potential victims on job-hunting and freelancing platforms, or post fake job listings there. While some of these profiles are set up by the attackers themselves, others are potentially compromised profiles of real people on the platform, modified by the attackers. Some of the platforms where these interactions occur are generic job-hunting ones, while others focus primarily on cryptocurrency and blockchain projects and are thus more in line with the attackers’ goals. The platforms include LinkedIn, Upwork, Freelancer.com, We Work Remotely, Moonlight, and Crypto Jobs List. Victims receive the project files either directly via file transfer on the site, or through a link to a repository like GitHub, GitLab, or Bitbucket. They are asked to download the files, add features or fix bugs, and report back to the recruiter. Additionally, they are instructed to build and execute the project in order to test it, which is where the initial compromise happens. The attackers often use a clever trick to hide their malicious code: They place it in an otherwise benign component of the project, usually within backend code unrelated to the task given to the developer, where they append it as a single line behind a long comment. This way, it is moved off-screen and stays mostly hidden. “The DeceptiveDevelopment cluster is an addition to an already large collection of money-making schemes employed by North Korea-aligned actors and conforms to an ongoing trend of shifting focus from traditional money to cryptocurrencies,” concludes Havránek. For a more detailed analysis and technical breakdown of DeceptiveDevelopment, check out the latest ESET Research blogpost, “DeceptiveDevelopment targets freelance developers,” on WeLiveSecurity.com. Make sure to follow ESET Research on Twitter (today known as X) for the latest news from ESET Research.

Heatmap of different victims of DeceptiveDevelopment

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Going Passwordless: How Certificate-Based Authentication Strengthens Access Control & Eliminates Credential Theft

Suppose you were Stefan Thomas, a San Francisco-based German programmer who is left with two guesses to figure out a decade-old password to access his $321M fortune. In that case, you’d probably be banging your head against the wall trying to figure out why you didn’t use a password manager back then.

These days password managers are an everyday essential. Choosing the right one for you — out of all available options — can be tricky, especially if you have no experience with password managers. And that’s when we often turn to review sites.

This post is your shortcut to understanding how to use review and comparison sites to your advantage so you can make the best possible decision.

What makes a reliable password manager comparison site?

Deciding on the best business password manager for your company is a bigger task than it may seem at first. After all, you’ll entrust it with your organization’s sensitive information. So, you need to be certain that this data will be secure, uncompromised, and not at risk of suddenly vanishing.

Other key features that are essential to businesses when picking a password manager are user management capabilities that support onboarding and offboarding, secure sharing between individual users and in bulk, and the ability to easily transfer credentials.

To avoid buyer’s remorse, it’s not unusual to consider practical user experience and ask on message boards or Reddit threads about what experiences others have had with business password managers. These can act as a good starting point to get an idea of what you’re interested in before you look for more detailed analyses by tech critics and reviewers.

Transparency of evaluation and methodology

The cornerstone of any reliable review site is openness about its editorial integrity and review criteria. Such sites should be transparent about what they value in a password manager or any other app in terms of features or functionalities. This also includes being frank about their evaluation methodologies and review timelines.

Up-to-date information

Any reputable comparison site should update its reviews to reflect how a product or service has changed. The reviewers should look to include the latest features or any other disclosures that may determine the user’s choice in either buying or avoiding the product.

Disclosure of conflicts of interest

A comparison site that wants to be taken seriously or considered as trustworthy should be open about its connections and relationships with various developers. Ultimately, the site stands more to gain than lose when it comes to disclosure of conflict of interest.

Key password manager features to consider

Not all password managers are created equal. When choosing the best fit for your needs, here are the essential features you should consider.

Encryption

The foundation of any password manager worth its salt is encryption. Put simply, encryption scrambles data into a code that only the correct key can decode. Strong encryption means that the likelihood of hackers accessing your passwords in the password manager’s vault is essentially zero.

Device sync

We live in a multi-device world, where switching between smartphones, tablets, and computers is a fact of life. A password manager that is worth your buck should offer seamless sync across devices and platforms.

Password generation

Weak passwords are the leading cause of unauthorized access. It’s no secret that we—humans are terrible at password creation. Machines, on the other hand, usually excel there. When considering a password manager, look for a built-in password generator.

Extra features

Password managers come packed with a variety of advanced security features. To get the best bang for your buck, look for a password manager that offers email mask creation, allows you to add emergency contact, and notifies you if your data ever appears in a data breach.

Secure sharing

There are times when you need to share a password with a family member or colleague. There’s no way around it. So be sure to look for a password manager that provides a secure way to share passwords and other sensitive information that you might keep in its encrypted vault.

Built-in Multi-factor authentication (MFA)

Multi-factor authentication (MFA) is another feature that you might want to look for in a password manager because it adds an extra layer of security. You likely already know what MFA is, but just to recap, it’s a security method that requires users to present multiple proofs of identity. So with MFA enabled along with a master password you’d need to enter an additional code that might be sent to you via text, email, or an authentication app.

User-friendly interface

Security tools are most effective when used consistently. And so that’s exactly where a clean, intuitive user interface can make or break a product—a good user interface will not dissuade you from using the app.

Top review sites for password managers

Here, we’ve presented you with some of what we consider leading review sites. Each of them offers unique insights that can help you decide on a password manager:

  • TechRadar is known for its balanced approach, offering detailed comparisons and honest takes on products that caters to both tech enthusiasts and everyday users. They focus on usability, security features, and the overall value.

  • CyberNews focuses more on cybersecurity. They tend to test encryption strength and privacy protections. It is an ideal comparison site for those who are more into the technical details of what’s going on behind the hood.

  • Forbes Advisor as the brand name suggests, blends financial and tech insights, assessing password managers through the lens of security and cost-effectiveness.

  • VPNOverview seems to emphasize user experience, ease of use, compatibility, and daily application. Their reviews offer readers straightforward, practical advice on choosing a password manager for their daily online routines.

  • All About Cookies focuses more on privacy and data protection. It also tends to explore how password managers handle and secure user data. Its reviews cater for the privacy-conscious.

  • The Wall Street Journal provides in-depth analysis of software utility with a consumer electronics spin to it. Their thorough reviews and comparisons are meant for readers seeking expert opinions.

  • How-To Geek is known for making technology accessible. They break down the features and functionalities of password managers and so many other apps into easy-to-understand reads. Their approach is perfect for those new to password manager or those looking for a down-to-earth explanation.

  • Engadget provides a variety of reviews, offering a broad overview of password managers on the market. Their generalist approach is ideal for readers starting their search and looking for a list of available options.

  • FrAndroid provides detailed reviews for the French-speaking audience, focusing on the user interface, features, and language support. Their reviews and comparisons are invaluable for French users seeking a password manager that meets their specific needs.

  • Tom’s Hardware Italia offers comprehensive coverage tailored to Italian users. Their reviews are meticulously crafted to address the unique things Italians value in password security.

Wrapping up

Choosing a password manager that’s right for you can be tricky. With so many options and opinions out there, we hope this article made it a little bit easier for you to make an informed choice on which reviews sites to consider.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Artificial Intelligence in ITSM: Reducing Ticket Volume Through Automation

ITSM management has traditionally been characterized by a series of manual activities that tend to generate a high volume of tickets and delays in problem resolutionHoweverthings are rapidly changing

 

Artificial intelligence today enables organizations to enhance, streamline, and accelerate ITSM operations. Integrated into numerous solutions, AI ITSM is redesigning IT service delivery and support processes.

Thanks to artificial intelligence, companies can now automate and optimize workflows, improve user experiences, and increase overall service efficiency.

In particular, to facilitate ITSM automation, artificial intelligence is increasingly being integrated with ticket management systems.

Understanding AI in ITSM

There is a growing trend towards integrating AI-based capabilities into ITSM processes. According to a recent study by the Service Desk Institute, 71% of organizations are already evaluating or experimenting with AI ITSM.

The goal of integrating AI programs into ITSM is to develop and use advanced technologies to automate and optimize various aspects of IT service management. Organizations are particularly investing in:

  • Machine learning algorithms, which can learn from historical data to formulate more accurate predictions and solve problems before they escalate.
  • Natural Language Processing (NLP) systems, which allow AI systems to understand and respond to user queries in natural language, making interactions more intuitive and efficient.
  • Predictive analytics, enabling IT teams to anticipate potential issues and take appropriate preventive measures.

Together, these functionalities create a more adaptable ITSM environment. The level of automation enabled by AI not only accelerates resolution times but also frees up IT staff to focus on more complex tasks that require uniquely human skills.

The Integration of Artificial Intelligence in Ticket Management Systems

Organizations using generative AI for ticket resolution are seeing significant reductions in problem resolution times. This translates into satisfied employees experiencing shorter downtimes and increased productivity.

AI-based monitoring platforms connected to the ITSM ecosystem can automatically categorize and prioritize tickets based on the severity and business impact of identified issues.

By adopting tools capable of offering an end-to-end service experience, organizations can automatically classify tickets and route them to the appropriate support personnel, considering factors like workload and expertise. Additionally, they can recognize statistically most effective solutions that are more likely to resolve common problems without human intervention.

In other words: by analyzing patterns in ticket data, AI ITSM can predict which issues may require immediate resolution and which can be handled with less urgency.

By examining historical data to provide personalized solutions, it also becomes possible to prevent recurring problems while allowing IT service desk operators to devote more time to strategic matters.

How AI ITSM Improves User Experience by Reducing Ticket Volume

Gartner predicts that by 2025, 80% of customer support and service organizations will apply some form of generative AI to improve operator productivity and customer experience (CX), for example, in content creation and automating human work.

The greatest impact will likely be on user experience: Gartner also forecasts that organizations will replace between 20% and 30% of their workforce with generative AI. Simultaneously, new jobs will need to be created to implement these capabilities.

The key point is that AI can proactively prevent incidents by identifying and addressing potential issues before they negatively impact users.

In this context, where improving customer experience is inextricably linked to enhancing employer experience, one of AI ITSM’s most significant capabilities is undoubtedly reducing ticket volumes.

For instance, AI can monitor network performance and automatically adjust configurations to prevent outages. Such a proactive approach reduces the number of incidents that generate tickets, easing the service desk workload.

Shift-Left Strategies

Artificial intelligence also enables “shift-left” strategies, where users can independently resolve common IT issues through self-service and automation.

A shift-left strategy, when effectively applied, moves problem resolution closer to the end-user, away from higher and more costly support levels. In practice, it reduces the time service teams spend solving problems that customers could easily resolve themselves.

AI applications integrated into ITSM platforms can guide users through troubleshooting steps, answer frequently asked questions, and even perform basic tasks like password resets.

Thanks to immediate, automated support, these tools reduce the need for users to submit tickets for simple issues.

A crucial aspect of integrating AI into ITSM is the push towards a proactive approach. By leveraging technologies such as machine learning, NLP, and predictive analytics, organizations can create adaptive service desks that evolve with user needs.

AI-Based Automation in ITSM

AI-based automation is a key component of artificial intelligence in ITSM: it plays a central role in simplifying and speeding up service desk operations and can accelerate incident resolution by up to 50% (source: MIT Technology Review). Two main areas where its contribution is essential are:

  • Automatically categorizing and prioritizing tickets. By prioritizing based on content and urgency, the most critical issues are addressed promptly. Automation not only speeds up the resolution process but also reduces the likelihood of human error in ticket handling.
  • Performing intelligent ticket routing. By analyzing historical data and understanding IT staff skills, AI can automatically route tickets to the most suitable technician or support team. This ensures that tickets are resolved more quickly and accurately, improving overall service quality and reducing resolution times.

AI Benefits in ITSM for Organizations: Productivity and User Satisfaction

One of the most significant benefits of adopting AI in ITSM is the increase in productivity. By automating routine tasks and reducing incoming ticket volume, AI enables IT teams to focus on more strategic initiatives, resulting in more efficient use of resources and reduced operational costs.

Additionally, AI-based ITSM increases employee satisfaction by providing highly reliable support. End users can receive immediate assistance through AI-based self-service tools, reducing downtime and improving their overall experience. This proactive support approach not only boosts employee morale but also fosters a more productive work environment.

Best Practices for Implementing AI in ITSM 

To successfully integrate AI into an ITSM platform, organizations should follow some best practices: 

  • Choose the right tools. It is essential to select appropriate AI tools for each specific ITSM environment. For example, solutions that offer robust machine learning, NLP, and predictive analytics capabilities. 
  • Optimize automation workflows. Identifying routine tasks and processes and simplifying workflows that can be automated with AI ensures that automation adds real value without complicating existing activities. 
  • Ensure smooth adoption. IT staff will need proper training on how to use AI-based tools. Clear communication strategies and change management are essential for a smooth transition to AI-based ITSM. 
  • Secure monitoring solutions. Constantly monitoring AI tool performance and adjusting them as needed will help refine automation processes and ensure the system evolves with the organization’s needs. 

The modern IT landscape requires agility and responsiveness. Traditional ITSM tools, while valuable, may struggle to keep pace with evolving user needs and complex environments. This is where artificial intelligence (AI) emerges as a transformative force that will revolutionize how we manage our IT services. 

The Future of AI in ITSM 

The future of AI in ITSM is promising: advances in AI application development appear destined to further improve IT service delivery. 

As AI systems evolve, they become capable of handling increasingly complex tasks and offer levels of automation and support unimaginable just a few years ago. 

AI’s role in ITSM is likely to expand into areas like security and compliance, where it can be effectively used to identify potential threats and ensure adherence to regulatory requirements. 

The evolution of AI in ITSM will continue to make processes more efficient through cost reduction and automation-driven reduction in ticket volume, while simultaneously improving the overall user experience. 

FAQs 

FAQ 1: How is artificial intelligence (AI) changing the ITSM landscape? AI is transforming ITSM by automating and optimizing workflows. AI in ITSM helps reduce ticket volume, improve user experiences, and increase service efficiency. With technologies like machine learning and NLP, AI enables a proactive and adaptive approach to IT service management. 

FAQ 2: How does AI improve ticket management within ITSM? AI automates ticket categorization and prioritization based on severity and business impact, routing tickets to appropriate staff. It also analyzes historical data to offer personalized solutions, prevents recurring problems, and allows IT operators to focus on strategic issues. 

FAQ 3: What are the benefits of AI in ITSM for organizations? AI integration in ITSM increases productivity by automating routine tasks and reducing ticket volume. This allows IT teams to focus on strategic initiatives, reducing operational costs. Additionally, it improves employee satisfaction through reliable and proactive support. 

FAQ 4: What are the best practices for successfully implementing AI in ITSM? For successful AI implementation in ITSM, it’s crucial to choose tools suitable for the specific ITSM environment, optimize automated workflows, ensure smooth adoption through staff training, and constantly monitor AI tool performance to adapt to organizational needs.

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How Network Access Control (NAC) Can Help Prevent Data Leaks

While firewalls, endpoint detection, and security awareness training are essential, many enterprises overlook one of the most powerful tools for data leak prevention: Network Access Control (NAC).

NAC solutions serve as digital gatekeepers, ensuring that only authorized users and compliant devices can connect to the network. More importantly, NAC helps prevent data leaks by enforcing access policies, monitoring network behavior, and segmenting sensitive data zones. Let’s explore how NAC plays a critical role in safeguarding data and preventing costly leaks.

Understanding Data Leaks: The Growing Threat

A data leak occurs when sensitive information is unintentionally exposed, whether due to human error, insider threats, or cyberattacks. Unlike data breaches, which involve direct hacking, data leaks often stem from poor access controls, unsecured endpoints, or misconfigured cloud environments.

Some of the common causes of data leaks include:

  • Unsecured endpoints (e.g., personal devices, unpatched systems, rogue IoT devices)
  • Insider threats (e.g., disgruntled employees, accidental mishandling of data)
  • Misconfigured access permissions (e.g., users with excessive privileges)
  • Shadow IT and unmanaged devices (e.g., employees using unauthorized apps and personal devices)

With these risks in mind, how can NAC mitigate data leaks and strengthen an organization’s cybersecurity posture?

1. Enforcing Strong Access Controls

One of the primary ways NAC prevents data leaks is by ensuring that only authorized users and compliant devices gain access to critical systems and data.

  • Role-Based Access Control (RBAC): NAC allows administrators to enforce strict access policies based on user roles. For example, HR personnel can access payroll databases, but marketing teams cannot.
  • Device Compliance Enforcement: NAC checks devices for security posture (e.g., up-to-date antivirus, encryption, OS patches) before granting network access.
  • Guest and BYOD Controls: NAC isolates guest users and unmanaged personal devices, preventing them from accessing sensitive corporate data.

By ensuring that only trusted users and devices connect to sensitive systems, NAC significantly reduces the risk of unauthorized data exposure.

2. Monitoring Network Behavior in Real-Time

Even with strong access policies, insider threats and compromised accounts pose a risk. NAC helps prevent data leaks by continuously monitoring network activity and identifying suspicious behavior.

  • Detecting Unusual Data Transfers: If an employee suddenly starts transferring large volumes of files to an external storage drive, NAC can flag and block the activity.
  • Identifying Anomalous Logins: NAC detects login attempts from unusual locations or devices, preventing potential credential misuse.
  • Restricting High-Risk Applications: NAC can block unauthorized apps or cloud services (e.g., unsanctioned file-sharing platforms) that employees might use to move sensitive data.

By actively monitoring and controlling network behavior, NAC helps organizations spot and stop potential data leaks before they escalate.

3. Network Segmentation: Keeping Sensitive Data Isolated

Data leaks often occur when users or devices gain access to systems they shouldn’t. NAC enforces network segmentation to ensure that access to critical data is tightly controlled.

  • Zero Trust Segmentation: Even if a device is authenticated, NAC ensures it only has access to the specific resources needed for its role—nothing more.
  • IoT and Endpoint Isolation: Rogue IoT devices or infected endpoints can’t move laterally within the network, preventing data leaks caused by compromised devices.
  • Guest and Contractor Networks: NAC places guests, contractors, and third-party vendors in isolated VLANs, preventing them from accessing sensitive corporate data.

By limiting who and what can communicate within the network, NAC minimizes the attack surface and reduces the likelihood of data leaks.

4. Responding to Policy Violations with Automated Remediation

Even the best security policies can fail if they aren’t actively enforced. NAC goes beyond passive monitoring by providing automated remediation for security violations.

  • Quarantine and Block: If a device fails security posture checks (e.g., outdated antivirus, suspicious activity), NAC can automatically quarantine or disconnect it from the network.
  • Adaptive Policy Enforcement: NAC integrates with security tools like SIEMs and firewalls, ensuring immediate action when a threat is detected.
  • Change of Authorization (CoA): If a device violates security policies (e.g., an unpatched laptop attempting to access sensitive files), NAC can trigger a forced re-authentication or revoke access.

By proactively enforcing security compliance and responding to threats in real time, NAC ensures that security gaps leading to data leaks are swiftly closed.

5. Supporting Compliance and Regulatory Requirements

For industries governed by strict data protection regulations (e.g., GDPR, HIPAA, PCI-DSS), preventing data leaks isn’t just a security concern—it’s a legal necessity. NAC helps organizations meet compliance requirements by:

  • Ensuring Least-Privilege Access: Enforcing user and device access controls to protect sensitive data.
  • Maintaining Security Logs: Providing an audit trail of who accessed what and when.
  • Enforcing Encryption and Security Policies: Ensuring that all devices accessing the network meet security requirements.

By aligning with regulatory mandates, NAC helps organizations avoid costly fines and legal repercussions associated with data leaks.

Conclusion

Data leaks are a persistent and costly threat to organizations, but NAC provides a proactive defense against unauthorized access, insider threats, and network vulnerabilities. By enforcing strict access controls, monitoring network behavior, segmenting sensitive data, automating security enforcement, and supporting compliance requirements, NAC plays a critical role in preventing data leaks.

In a world where data is currency, organizations can’t afford to take network security lightly. Implementing a cloud-native NAC solution can help businesses lock down their networks, safeguard sensitive data, and mitigate the risk of devastating leaks.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing Launches New Pricing Tiers to Meet Wider Variety of Needs and Use Cases

Shares New Real-Time Pricing Tool, Delivering Instant, Transparent, and Upfront Pricing

INDIANAPOLIS – February 18, 2025 – Scale Computing, the market leader in edge computing, virtualization, and hyperconverged solutions, today announced new tailored pricing tiers that include entry level pricing with scalable options to meet the needs of customers and partners with a wide variety of budgets and use cases. The company also announced the launch of its new Scale Computing Pricing Tool. The real-time pricing tool, now live on the Scale Computing website, enables users to customize hyperconverged solution options and receive an instant, transparent quote.

“Broadcom’s acquisition of VMware has created uncertainty in the market with escalating costs and unpredictable changes, leading organizations everywhere to seek alternative virtualization solutions. At Scale Computing, we pride ourselves on providing innovative infrastructure solutions and straightforward, tailored, upfront pricing—with no hidden fees. Organizations navigating the virtualization market shift can now take advantage of our new licensing tiers, which deliver award-winning virtualization technology priced to meet the use cases and budget needs of organizations of all sizes. Paired with our easy-to-use pricing tool, we’re making it easier than ever to find the perfect IT infrastructure and virtualization solution,” said Jeff Ready, CEO and co-founder of Scale Computing.

Scale Computing’s new licensing tiers deliver the company’s award-winning IT infrastructure with tailored, transparent pricing and include:

  1. Professional Essentials: A cost-effective 3-node virtualization solution with 256GB RAM per node, designed for small and medium-sized businesses (SMBs) seeking to modernize IT infrastructure.
  2. Standard: Reliable, affordable solutions with essential IT features, including HyperCore virtualization and software-defined distributed storage.
  3. Professional: Advanced tools like replication and GPU virtualization for AI applications and businesses ready to scale.

Scale Computing’s real-time pricing tool enables users to:

  • Instantly configure solutions to match the organization’s needs.
  • Compare options and receive clear, upfront quotes.
  • Enjoy transparent pricing with no hidden fees.

Scale Computing Platform (SC//Platform) replaces virtualization software, disaster recovery software, servers, and shared storage with a fully integrated, highly available system. The leading hyperconverged infrastructure solution for small and midsize organizations, and the distributed enterprise, SC//Platform delivers simplicity combined with high availability, near turn-key deployment, seamless scalability, disaster recovery, and non-disruptive rolling updates. The company recently unveiled the Scale Computing Total Cost of Ownership (TCO) Calculator, a free online tool for estimating the cost savings customers can achieve by migrating application workloads to SC//Platform. Easy to use and easy to maintain, the award-winning SC//Platform reduces TCO by 40% thanks to its more efficient resource management and lower licensing costs.

Scale Computing is currently offering two promotions to further ease the transition from VMware to SC//Platform, including a 25% software and services discount for new customers through its VMware Rip & Replace offer, and a full system exchange trade-up plus no-cost coverage for the remaining VMware term with the Seamless Switch: Trade-Up to Scale Computing promotion.

To learn more about Scale Computing’s new pricing tool, please visit scalecomputing.com/pricing-tool.

About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.