2025-12-18 Enterprise Service Management (ESM) extends ITSM principles across the entire organization (HR, Finance, etc.). ESM solutions utilize service catalogs, self-service portals, and workflow automation to increase efficiency, improve user experience, and drive cross-departmental collaboration. Future ESM platforms will leverage AI and predictive analytics for smarter service delivery.
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2025-12-15 Cloud SIEMs solve the scalability and cost issues of traditional on-premises SIEMs by leveraging cloud-native resources. They offer flexibility, improved cost-effectiveness, and massive scalability for security data analysis. This enables robust threat detection, incident response automation (MITRE ATT&CK), and better insights across complex hybrid environments.
Continue reading2025-12-11 IT Operations Management (ITOM) is the technical backbone ensuring IT infrastructure is stable, available, and efficient. It focuses on monitoring, automation, capacity planning, and configuration management (CMDB). By proactively detecting and resolving issues before users notice, ITOM complements ITSM and is rapidly evolving toward AIOps for smarter, data-driven automation.
Continue reading2025-12-08 The Model Context Protocol (MCP) inside Graylog delivers explainable AI assistance to the SOC, addressing the failure of fully autonomous tools. MCP enables faster, friction-free investigations by linking natural language queries to logs, enforcing governance, and providing verifiable context. This system helps security teams combat AI-orchestrated threats efficiently, yielding tangible ROI.
Continue reading2025-12-04 A Configuration Management Database (CMDB) is the data foundation for ITSM, providing a centralized “source of context” by mapping relationships and dependencies between all IT resources (Configuration Items/CIs). CMDB software uses automated discovery, consolidation, and service modeling to accelerate incident resolution (MTTR), improve change risk assessment, and ensure compliance (ISO 27001, NIS2).
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