For any IT department or technology solutions business, choosing a comprehensive IT management platform management is an essential piece of day-to-day efficiency. Atera and ConnectWise are two of the top IT management platforms for IT departments, and both have received rave reviews in terms of ease of use, customer experience, user interface, and more. 

So, which is right for you and the unique goals of your company? In this article, we will provide an in-depth comparison of the features, usability, pricing, and support offered by each platform. This guide is formulated specifically for IT department decision makers, so you’ll find all the relevant information you need to make an informed choice.

Both Atera and Connectwise have hundreds of reviews on review sites, but on G2 for example, Atera garnered a rating of 4.6, while Connectwise has a rating of 4.1. So, which platform is right for you?

User interface and usability

Both Atera and ConnectWise have received positive reviews in terms of user interface and usability. ConnectWise offers an interface that is easily navigable, although some users have commented that there is a bit of a learning curve. With comprehensive coverage, ConnectWise allows users to gain a big-picture understanding of their full network.

Screenshot from Capterra

At Atera, we’re renowned for our high-quality visual interface, intuitive user journey, and ease of navigation. With the capability to manage IT assets, workflows, and tasks all in one place, our system is built specifically for IT departments and managed service providers and prioritizes the needs of these groups.

In fact, Atera’s userface is so intuitive and easy to onboard, that it gets a ton of shoutouts on customer reviews like this one!

Plus, with a variety of integration options, Atera’s potential for customization is virtually endless.

Screenshot from Atera

Features and capabilities

Both Atera and ConnectWise offer a core suite of features highly relevant to IT departments. ConnectWise’s features include cybersecurity management, unified monitoring and management, RMM offerings, and more. Over at Atera, our platform offers many similar features, including world-class RMM (remote monitoring and management), network discovery, patch management, helpdesk, AI integrations, and more. What really differentiates Atera is its AI-powered capabilities that enable 95% faster ticket resolution and 99% quicker response times!

Atera’s AI-powered IT platform is a game changer for IT management worldwide. Its AI-powered IT Platform with Azure OpenAI Service integration allows end users to troubleshoot and auto-resolve tickets without IT intervention. With this, IT professionals can focus on critical tasks, reducing the first response time to zero and enhancing IT teams’ capacity exponentially.

Atera’s RMM capabilities allow for real-time monitoring and alerts that make it easy for IT professionals to gain complete visibility into device, network, or group behaviors. With advanced helpdesk/PSA tools and a robust set of integrations with tools like Webroot, Acronis, Emsisoft, Malwarebytes, Keeper, AnyDesk, Splashtop, and more, the Atera system offers highly customizable solutions with new-age features.

Performance and reliability

When it comes to choosing the right IT management software, reliability is key — after all, what’s the point of next-generation capabilities if they’re not working properly? ConnectWise and Atera are both recognized for reliability and limited downtime, with users commenting that Atera’s system is easy to use and easy to troubleshoot should something go wrong.

ConnectWise offers a resource center with materials like infographics, checklists, and guides to provide asynchronous support for users. At Atera, however, we take reliability to the next level with a self-service Knowledge Base as well as a robust IT community that can help with troubleshooting and support 24/7.

Pricing and value for money

ConnectWise provides personalized pricing for each client, but the company does not share that information publicly, making it challenging to gauge the true price-to-value ratio that the company offers. At Atera, on the other hand, we believe in upfront and transparent pricing for IT departments and MSPs.

Atera plans start at $149 per month for the “Professional tier,” and the pricing model is billed by the technician — rather than the user or endpoint. This makes Atera’s system more affordable and scalable for startups and large organizations alike, as we charge by the IT department professional rather than by the number of employees in the company.

Customer support and community

With a wide selection of online resources, including blogs, recorded webinars, and other materials, ConnectWise offers a variety of educational resources. However, some users have commented that it is difficult to get in touch with the support team and that the online resources can be difficult to navigate.

At Atera, we have aimed to solve those problems by offering an extensive Knowledge Base of resources for you to peruse at your own speed, as well as collaborative support like a shared script library and an active online community that can help troubleshoot when the need arises. Many users have applauded this live community, in particular as an excellent source of industry knowledge and support from others in similar roles benefiting from Atera.

Security and compliance

Both ConnectWise and Atera offer strong programs for security and compliance. These topics are crucial for modern-day IT departments, as cyberattacks and security breaches have become more and more common. ConnectWise is perhaps best known for its suite of cybersecurity measures, including zero trust architecture and incident response services.

Here at Atera, we aim to go above and beyond regarding security and compliance. We have integrations with numerous highly-regarded cybersecurity platforms. The platform allows IT department professionals to bulletproof their IT cybersecurity strategies with strong endpoint management.

Atera is also SOC II compliant, HIPAA compliant, and more! You can view Atera’s trust page here.

Screenshot from GetApp

Over at Connectwise, they have their own collection of reviews as well, albeit Connectwise has roughly ⅓ as many reviews as Atera does on sites like G2.

Atera compared to ConnectWise

In conclusion, choosing the right solution for your IT management needs is a pivotal decision.  It’s clear that both Atera and ConnectWise offer robust, comprehensive solutions for IT departments. But the question remains: which one is best for your company and your growth? Of course, we’re a little biased… but we wholeheartedly believe in the capabilities of Atera to serve emerging and seasoned organizations alike. From cybersecurity to helpdesk to patch management to RMM and more, Atera consistently comes out on top.

With transparent and straightforward pricing, proactive monitoring, and a user-friendly interface, Atera empowers IT professionals to deliver top-notch services without the complexities associated with other platforms. The seamless integration of remote monitoring, management, and customer support makes Atera a clear winner in streamlining IT operations. When it comes to a dynamic and comprehensive solution, Atera proves to be the better fit, enabling businesses to navigate the ever-evolving landscape of IT management with ease. If you are ready to switch from Connectwise to Atera, then read here how to do so.

Want to learn more about what Atera can do for you? Check out Atera’s blog to read about ever-evolving features, conduct some more research through additional platforms, or reach out to the sales team today to talk about your unique needs.

FAQs

What is ConnectWise and how does it compare to Atera?

ConnectWise is an IT department management platform that offers features like RMM, helpdesk, cybersecurity, and more. Atera, however, is tailored uniquely for IT departments and managed service providers, which allows us to provide the most specialized solutions for your needs. Atera offers RMM, cybersecurity, patch management, helpdesk capabilities, and so much more.

How much does ConnectWise cost compared with Atera?

ConnectWise neglects to share its pricing model publicly. Atera, on the other hand, believes in honest and upfront pricing. We also employ a unique, disruptive pricing model that allows customers to pay by technician, rather than endpoint or user, meaning that it’s easier to grow and scale with Atera’s pricing concept.

Is ConnectWise a PSA?

ConnectWise is a PSA, or professional services automation, platform that’s targeted toward technology solutions businesses. Atera’s IT department management product also has PSA capabilities, including helpdesk, ticketing, remote monitoring and management, and more.

What are the features of ConnectWise?

ConnectWise has several different features, including RMM, cybersecurity management, business management, and integrated expert services. Likewise, Atera’s services run the gamut, covering everything that an IT department professional could need – including automated ticketing through helpdesk, remote monitoring and management, and more.

What operating systems are supported by ConnectWise?

ConnectWise supports MacOS and Mac OS X, Linux, Android, iOS, and Windows. Atera similarly offers a wide range of supported operating systems, including Windows, macOS, and Linux.

If you’re looking to gain a better understanding of what Atera’s AI-powered IT can do for you, we’ve got you covered.

At our recent AI-powered IT virtual event, Atera co-founders Gil Pekelman and Oshri Moyal sat down and answered some great questions from the audience about the different capabilities enabled by our end-to-end AI integration, Atera’s plans for the future, and more.

We’ve collected the most frequently asked questions to provide you here with the answers, straight from the source.

Can you provide some examples of how the Atera platform improved IT operations in real-world scenarios?

In the past year or so, everyone’s been talking about AI and the impact it’s going to have on the economy and the labor market, but a lot of these conversations have remained very high-level. How exactly AI will transform our work is still very much an open question. 

Atera is currently being used by over 23,000 IT professionals for their daily operations, managing some 4.2 million devices between them. Since our integration with Microsoft and OpenAI, our data has been revealing some of the amazing results that can be achieved with our AI-powered IT platform—such as a 99% reduction in response time, a 95% reduction in resolution time, and as much as 10X more tickets resolved per technician in the same amount of time.

These capabilities are divided into two tenants:

• End-user facing: Allows end-users to self-troubleshoot the most common IT issues, including password resets and computer reboots, email issues, etc.
• Our AI assistant: Provides additional “brainpower” to IT teams for more complex problem-solving such as AI-generated scripting, solutions and responses, user sentiment analysis, SNMP configurations, and more.

So, the individual impact really depends on how users choose to leverage our AI. For example, Joseph Smith, technical support engineer at AFP Technology, said they use it to create scripts, automate tasks, and troubleshoot errors fast and efficiently—meaning the main impact they’re seeing is on productivity and performance. 

Derek Daly, technical service manager at DataSol, is using our object identifier (OID) generator to cut a frustrating process that can take hours—searching for the correct device identifier on the manufacturer’s website—to a few seconds.

You can also read our customer stories with SWNS Media Group and Fuse Technology Group to learn how AIT has changed the way they work.

Is Atera using my data to help train its AI algorithm?

So, one of the main concerns around using public AI tools is that proprietary data is being used to train the various AI models used in these tools. A related concern is that this information could‌ also become publicly available in other ways.

Atera integrates Azure OpenAI, meaning nothing transfers to OpenAI but rather everything is confined to the Atera platform. Your inputs (prompts), outputs, and embeddings are not accessible to either the OpenAI environment or to other customers, and are not used to train other models, either. 

You can find the full list of Atera’s compliances on our website.

Do we have control over what is determined to be an auto-pilot issue, versus a co-pilot issue/ticket? It feels like there is a threshold, but what determines it?

Regarding Atera’s AIT, auto-pilot refers to what the AI does autonomously, while co-pilot refers to situations where the AI acts as an “assistant” to the technician, for example by offering suggestions. 

Atera’s auto-pilot currently has over 500 checks and solutions it can run on its own, and we’re constantly adding more. We focus on the most common scenarios and carefully add only risk-free actions. 

What happens if the AI encounters something it doesn’t know how to solve? We’ve added a cutting-edge escalation mechanism. When the AI identifies an action that is outside its boundaries, it will escalate it to a human technician, thereby moving it from auto-pilot to co-pilot. The human technician will then be aided by the AI with auto-ticket summaries, suggested solutions and responses, and more.

Can AIT be used to build ticket automation rules?

AIT can be used to automate a lot of things—it’s really only limited by your imagination. For example, the ticketing engine already uses the AI to auto-tag tickets, so you can create all kinds of automations based on these tags.

One of the most common automations we see that leverages this auto-tagging mechanism is dispatching. Say you have a technician who specializes in a specific hardware or device. You can automate the dispatch of all tickets with the relevant tag to this specific technician. Or you can do this for all tickets and automate all of your dispatching, eliminating manual dispatching completely. You can even take this a step further by then automating auto-healing and script deployment for specific issues.

Is there a way to push out software installs and updates through the AI autopilot?

Absolutely! As every technician knows, installing and updating software—whether for existing users or when onboarding new employees or end users—is a very frequent ask. And it’s quite time-consuming. 

With Atera, that task falls under ‌auto-pilot. So technicians can configure the list of allowed software once—Zoom, browsers, the Office suite, etc.—and the autopilot will pull from this list, and take care of all installs and updates on its own. Only if it runs into a request that is not in the allowed list, or there’s an issue with permissions or something similar, it will escalate to the technician. And of course, the technician will get the ticket with all this information included. 

What languages can people interact with Atera’s AI?

Atera’s autopilot can support all languages, so please—give it a try in your native language!

Our co-pilot can understand all languages—meaning you can input your requests in any language of your choice. However, all output will be in the language defined for the user’s system. We currently support English, German, French, Italian, and Spanish.

Are we able to customize answers from the AI to customers?

One of the features enabled by the Atera co-pilot is AI-generated replies. These are generated based on the ticket summary, the various actions taken, etc. Of course, they are completely editable, or you can choose not to use them at all. 

We are a mixed Windows(50%), Linux(10%) and MacOS(40%) house. Is Atera and AIT relevant to our business?

Atera seamlessly backs up Windows, Linux, and OS X platforms (as well as Microsoft Exchange, Hyper-V, SharePoint, SQL Server, MySQL, Oracle, and VMware). You can find more information by browsing our Knowledge Base.

So yes, if you are looking for an IT management solution that offers a single-pane-of-glass, features like RMM, helpdesk, analytics and reporting, as well as a seamless, easy way to integrate AI capabilities into your workflow, Atera and AIT are relevant to your business.

Where is Atera going with AI, and what’s your vision for IT for the next few years?

Atera’s AIT, OpenAI, and tools like ChatGPT, they’re all built on a combination of three things—software that “thinks” in a way similar to human intelligence, endless computing power, and endless data. Together, the combination creates human-like reasoning. In many ways, we’re only at the beginning of this revolution.

The way we at Atera see the future of IT, the “small things” will be taken care of by AI. All the routine, mundane tasks that take up the majority of time and cause a lot of frustration—password resets, maintenance updates, patching, etc. 

And what IT people will be doing is focusing on more complex, impactful work. So, security, scaling, architecture, sitting with customers and with the organization, understanding what the real business needs are, and building around that.

And the impact on businesses is going to be in two avenues: First, IT professionals are just going to be much more efficient. But on the entire organizational level, there will be less frequent problems because they’re going to be solved ahead of time. There’ll be less waiting time for issues to be fixed. Security will be better, etc. So that efficiency is really going to translate to the whole organization.

As to where Atera is going with our AIT—Things are happening very fast, and we’re releasing new features all the time. So we can’t reveal everything just yet, but stay tuned, we are working on some amazing innovations, and you can keep up with them on our community and our social media channels, and of course via product updates if you’re already Atera users.

In this comprehensive guide, we delve into the world of Linux patch management and how Atera is redefining this crucial aspect of IT. Patch management is a cornerstone of maintaining a secure and efficient IT environment. We’ll explore why patch management is of utmost importance, the risks of neglecting it, and how Atera’s Linux patch management features empower IT professionals to streamline the process.

The Significance of Patch Management

Patch management is not just a routine task but a vital component of maintaining the health and security of Linux systems. The significance of patch management in the context of Linux systems can be highlighted through two critical aspects:

Increase Security

The security landscape is ever-evolving, and staying ahead of potential threats is paramount. Effective patch management ensures the consistent deployment of security patches across expanding server infrastructures. This systematic approach helps maintain system integrity, reducing vulnerabilities and enhancing security. By making scalability and security seamless, patch management becomes a shield against emerging threats.

Operational Efficiency

In today’s hybrid work environments, Linux-based virtual desktops are the backbone of remote workstations. Efficient patch management plays a pivotal role in maintaining the operational efficiency of these systems. Regular updates and patch deployments keep remote workstations secure and operating efficiently. A well-managed patch system eliminates the need for manual interventions or third-party solutions, ensuring that Linux systems perform optimally and securely.

However, the risks associated with unpatched systems cannot be underestimated. Neglecting patch management exposes Linux systems to potential vulnerabilities, leaving them susceptible to security breaches, data loss, and operational disruptions. Cyber threats are increasingly sophisticated, and unpatched vulnerabilities create opportunities for malicious actors to exploit system weaknesses. Therefore, comprehensive patch management is essential to safeguard Linux systems from these risks.

Atera’s Linux Patch Management Features

When it comes to patch management, Atera’s Linux patching is part of the All-in-one RMM solution and offers a robust set of features and tools designed to simplify the process, enhance security, and boost operational efficiency. Let’s delve into the key components of Atera’s Linux patch management capabilities:

Unified Package Manager:

Atera’s Linux Package Manager takes center stage in streamlining Linux patch management. This centralized tool is the linchpin for effective patch deployment across Linux devices. It stands out for its integration with popular package repositories, ensuring that IT professionals have seamless access to the latest software versions and packages.

User-Friendly Interface:

One of Atera’s core principles is user experience, and this extends to its Linux patch management tools. The Linux Package Manager is renowned for its user-friendly interface, making patch management more accessible and efficient. It simplifies the complexity of patch management while retaining its power, making it easier for IT professionals to handle patching tasks.

Note on Future Developments:

As of the present, Atera’s Linux patch management is performed manually, allowing users to view and install available patches for each device. However, it’s important to mention that Atera is actively working on automated Linux patching. This upcoming feature, set to be released in the near future, will significantly enhance Atera’s Linux patch management capabilities. This automation promises to further streamline the patching process and improve operational efficiency for IT departments and MSPs. Keep an eye out for this exciting addition to Atera’s feature set.

Benefits of Atera’s Linux Patch Management

Atera’s Linux patch management offers a multitude of benefits that significantly enhance IT operations for both IT departments and MSPs. These advantages cover various aspects of patch management, including usability, management, resource optimization, and security. Let’s dive into the key benefits provided by Atera:

Streamlined Usability:

One of the foremost advantages of Atera’s Linux patch management is its streamlined usability. It eradicates the need for manual Linux commands when deploying patches. This not only simplifies the process but also enhances the user experience, making the patch management task more accessible and efficient. IT professionals can carry out patch deployment without the intricacies of manual intervention.

Unified Management:

Atera’s Linux patch management introduces a single-pane solution for managing patches across a diverse range of platforms, including Windows, Mac, and Linux. This unified approach simplifies the overall IT management process, eliminating the need for separate, platform-specific solutions. IT teams can seamlessly manage patches across different operating systems, making the entire process more efficient and cohesive.

Resource Optimization:

Resource optimization is another significant advantage offered by Atera’s Linux patch management. By automating the patch management process and simplifying tasks, it allows IT departments and MSPs to free up valuable resources. This, in turn, enables teams to focus on more strategic initiatives rather than getting bogged down in routine maintenance activities. The result is an IT environment that operates more efficiently and productively.

Enhanced Security:

Security is paramount in the realm of IT, and Atera’s Linux patch management contributes to this in a substantial way. Patch deployment on Linux systems ensures that security vulnerabilities are proactively addressed. This reduces the risk of breaches and security incidents, thereby enhancing the overall security posture of an organization. By keeping Linux systems up-to-date and secure, Atera’s patch management helps safeguard critical data and resources.

How to Use Atera’s Linux Patch Management

Atera’s Linux patch management is a user-friendly and comprehensive tool designed to simplify the patch management process for Linux systems. To help you make the most of this powerful feature, here’s a step-by-step guide on effectively utilizing Atera’s patch management tools:

Comprehensive Package Overview

View All Installed Linux Packages: Start by accessing Atera’s Linux patch management feature, where you’ll find a comprehensive package overview. Here, you can easily view all installed Linux packages for the specific device you’re managing. This bird’s-eye view provides valuable insights into your system’s software components.

1. Navigate to Devices in the sidebar, locate the specific device, and select Manage > Package Manager.

Note: Package management is also accessible through the Agent console.

The window for the Package Manager is displayed

Note: For more information regarding a package, such as its description and dependencies, click on the icon ().

Upgrade Visibility & Management

Identify and Prioritize Available Upgrades: Atera’s Linux patch management feature provides detailed insights into available upgrades. You can quickly identify which packages require updates and prioritize them based on your system’s needs. This step ensures that you focus your efforts on the most critical updates, improving system security and performance.

System Maintenance

Seamlessly Manage Package Status: Atera’s patch management feature facilitates the seamless management of each package’s status. You can efficiently address available upgrades, ensuring that your software remains up-to-date and secure. Moreover, the tool allows you to tackle any issues that may arise during the upgrade process promptly.

By following these steps, you can effectively utilize Atera’s Linux patch management to maintain your Linux systems efficiently and securely. This feature simplifies the often complex task of patch management, helping IT professionals streamline their operations and ensure the integrity of their Linux infrastructure.

Best Practices for Effective Linux Patch Management

To optimize Linux patch management, adopting a proactive approach is crucial. Regularly monitoring and applying patches, conducting vulnerability assessments, and maintaining documentation are essential best practices. Maintaining a robust backup strategy ensures system recovery in case of unforeseen issues.

Take your Linux patching to the next level

In conclusion, Atera’s Linux patch management capabilities are an invaluable asset in the realm of IT. Not only does it enhance Linux system security, but it also streamlines operational efficiency. Atera’s dedication to improving IT management is evident through its ongoing development of automated patch management for Linux—another exciting development coming soon. In the ever-evolving IT landscape, efficient patch management remains a cornerstone of success, and Atera is here to empower IT professionals in that journey.

For those using multiple platforms, it’s worth noting that Atera’s Windows and MacOS patch management capabilities are equally robust. As we move toward an AI-driven future, regular and efficient patch management will be more critical than ever. Stay proactive, and let Atera simplify the process for you.

AI is set to have a $4.1 trillion impact on the global labor market in the next 3 years, according to Morgan Stanley.

No industry will be left unchanged, ours included. This transformation creates an unprecedented opportunity to make Atera’s vision a reality: invent a new way to do IT as we lead the launch of a new category, AI-powered IT (AIT).

On October 30 we partnered with Microsoft to host a virtual event and unveil the technological breakthroughs achieved by the fusion of Atera and Microsoft OpenAI, ushering in a new era in IT management.

Here, we summarize the key takeaways from this event that shed light on the transformative potential of AI for the IT sector.

Takeaway 1: AI will bring major changes to the labor market

The event opened with Atera CEO Gil Pekelman highlighting the remarkable potential of AI in reshaping the global labor market and noting that AI adoption is a matter of when and not if, with early adopters gaining an edge.

The benefits AI offers, including enhanced accuracy, improved task management, big data capabilities, and evolving systems, will have far-reaching implications for various industries and roles, including IT.

Very soon, AI is not going to be “nice to have” but a competitive necessity, because of the huge boost in efficiency and productivity it offers ‌users. AI is going to completely change the way we work—but if we leverage it the right way, use it to do things more intelligently and efficiently and accurately, it’s going to be a change everyone will benefit from.

Takeaway 2: AI-powered IT is set to revolutionize the IT industry

Atera’s partnership with Microsoft enables us to incorporate additional AI capabilities into the platform, creating a new category: AI-powered IT.

“When we started Atera in 2012, we bet on AI from day one. We created an all-in-one framework from the ground up. And with this framework, our platform collects roughly 60,000 data points per second. We have our own proprietary algorithms and they use the 60,000 data points per second to predict IT problems, achieve prevention of issues, quicker resolution times, and in general, improve the whole IT service,” explained Pekelman.

He also discussed how AI-powered IT can resolve IT issues, automate IT processes, and amplify the technician’s capabilities to solve 10 times as many tickets per technician, and cut down ticket resolution times by 99%.

“Our AI will summarize tickets so technicians won’t need to go through long conversations, suggest how to reply to a ticket, and offer 1-click solutions” Oshri Moyal, Atera co-founder and CTO explained.

“It can also run a complicated command line and generate scripts by just describing the issue at hand. The AI will do the hard work for you,” he added.

Takeaway 3: AI adoption is not without challenges, but they can be overcome

During the event, Gil and Oshri touched on the main barriers IT pros bring up when discussing AI adoption, as most existing tools are not yet built for the integration of AI.

“Scaling AI across an entire organization is a process with many unknowns: Time, money, educational resources, and a need for employees with specific AI skills are all considerations. IT teams further need to understand how AI will integrate into and impact their specific roles and workflows,” Pekelman said. “Again, the thought behind AIT is that these AI capabilities are already integrated into the IT management platform, so users get them built-in with the integration already taken care of. That makes for a much quicker onboarding and a shorter learning curve.”

However, Atera’s all-in-one platform has built-in AI capabilities that make it much easier to onboard and integrate while also ensuring data privacy and security. With Atera’s AI-powered IT platform, no additional knowledge or training is necessary, and can instead help IT professionals and organizations overcome technical barriers.

IT professionals can get started on Atera within minutes, and the AI functionalities are all integrated end-to-end into the platform so organizations can start reaping the efficiency benefits instantly.

Takeaway 4: AI has the potential to change the way we interact with applications

In the session focusing on AI, GPT, and ChatGPT, Adir Ron, Microsoft for Startups’ CTO emphasized that AI could revolutionize the way people interact with applications.

AI’s ability for hyper-automation and hyper-personalization opens the door to further customizing applications and websites based on user behavior and preferences. The development of GPT (Generative Pre-trained Transformer) was discussed as a key enabler of AI’s natural and human-like interaction with users, promising a multitude of new use cases and opportunities such as content generation, hyper-personalization, advanced insights, and even bridging tech skill gaps.

Takeaway 5: AI is becoming an integral part of modern tech and business operations, significantly transforming sectors such as IT

In the panel discussion on AI and responsible innovation, the panelists discussed the pivotal role AI plays in their daily operations.

AI was described as integral to modern tech and business operations, enhancing productivity, efficiency, and innovation. All participants agreed that AI is becoming increasingly central to how businesses operate, making it a competitive necessity.

“I would dare say that today about 50% of our development is going towards AI development. This really has been a revolution for us,” – Tal Dagan, Atera’s CPO.

“AI can also help companies avoid something with a much more immediate financial impact—downtime. There are many factors that influence the damage: Industry, duration, number of people unable to work, and even the time of day.

According to Gartner, the average cost of IT downtime is $5,600 per minute or $336,000 per hour,” Pekelman said during his session.

Takeaway 6: Responsible AI is paramount for trust and security

The panel discussion emphasized the importance of responsible AI. Trust and security were identified as crucial factors for AI adoption. The need for transparency, accountability, privacy, and security when implementing AI was stressed.

Panelists detailed their commitment to these principles, emphasizing that building trust among users and customers regarding the responsible use of AI is essential for wider adoption and use.

While many cite security concerns as a major AI adoption barrier, Atera’s platform is HIPAA and SOC 2-compliant and relies on Microsoft Azure OpenAI to ensure the highest levels of security.

Takeaway 7: Adopting AI is a competitive necessity, and companies risk falling behind if they don’t embrace it

The panelists unanimously agreed that AI adoption is not just an option, but an absolute competitive necessity. Companies that embrace AI are poised to have a significant advantage.

AI’s potential to automate mundane tasks and empower professionals to focus on complex issues and innovation is a game-changer. Failing to adopt AI may lead to companies falling behind in this rapidly evolving landscape.

AI is here to take all the grunt work, the manual and mundane tasks, so employees can free up their time to instead focus on more complex issues and increase productivity.

Atera’s AI-powered IT platform is a solution that helps and will continue to help IT professionals save hundreds of hours, stay on top of their cybersecurity, and manage all their assets, and keep on top of the needs of their end users. By integrating AI into IT, Atera’s platform enables IT professionals to do IT smarter, not harder, and be much more efficient.

“AI is there to make it productive so that we will create more, we will innovate more, and the AI is there to support us in those tasks,” – Lauri Kinnunen, Jalo IT Oy MSP, said in the panel.

Join the AIT revolution

As AI continues to reshape the global labor market and redefine industries across the board, Atera is not merely an observer but an active driver of this profound transformation. Our partnership with Microsoft is a monumental step towards realizing our vision of AI-powered IT (AIT).

The future of IT has arrived, and Atera is proud to be at the forefront, leading the way into this exciting new frontier!

Periodically, disruptive technologies emerge, reshaping the labor market. Artificial intelligence, with its projected economic influence and diverse capabilities, stands out as a potential game-changer. Yet, its adoption is in its early stages for various reasons. Join our panelists for an insightful discussion, delving into the viewpoints of pioneering leaders in the IT sector.

At the beginning of 2023, an extended partnership was unveiled by Microsoft and OpenAI, with a primary focus on shaping the future of AI. Through their joint efforts in cutting-edge AI research aimed at democratizing AI as an innovative technology platform, the potential for leveraging generative AI capabilities to enhance workflows and boost productivity has expanded tremendously. This session will delve into the strategy and roadmap of Azure OpenAI, provide demonstrations of its key features, share best practices for this collaborative technology, and spotlight emerging use cases spanning diverse industries.

Atera’s AI-powered IT was put to the test in a hands-on workshop, led by Atera’s own CTO and co-founder, Oshri Moyal.

Atera’s leadership unveiled the technological breakthroughs achieved by the fusion of Atera and Microsoft OpenAI, signaling a new era in IT management. Attendees found out how they could leverage this cutting-edge technology to revolutionize their IT operations and cross-organizational efficiency. They explored a range of vertical use cases and the impact made with Atera’s CEO, Gil Pekelman.

In the modern era, businesses run on technology, and their IT infrastructure is the lifeblood of their operations. This is where Remote Monitoring and Management (RMM) steps in. RMM is the unsung hero that enables IT professionals to keep an unwavering eye on an organization’s IT assets, ensuring they function optimally. RMM is like the guardian angel of your tech ecosystem, allowing IT teams to watch over their systems, networks, and devices 24/7, no matter where they are. 

In this comprehensive guide, we’ll explore the eight key benefits of RMM and how an the software can revolutionize your IT operations.

1. Proactive Issue Identification

One of the benefits of RMM is its ability to proactively identify issues within an IT infrastructure. Traditional IT management often involves a reactive approach, where problems are addressed after they have already caused damage. RMM, on the other hand, provides real-time monitoring of network and system performance. This means that potential issues are detected as they arise, allowing for early intervention.

Real-time Monitoring

The tools continuously track the health and performance of an organization’s IT assets. This includes monitoring system performance, network bandwidth usage, hardware health, and security vulnerabilities. The real-time nature of this monitoring ensures that IT professionals are alerted to any deviations from the norm promptly.

Early Detection

By identifying issues in their nascent stages, this tool helps IT professionals intervene before problems escalate. For example, if a server is showing signs of performance degradation, administrators can remotely adjust system settings, allocate additional resources, or install software updates to resolve the issue before it leads to costly downtime or data loss.

Prevention of Costly Downtime

Proactive issue identification translates into a significant reduction in costly downtime. Downtime can disrupt business operations, lead to revenue losses, and damage reputation. The solution helps businesses maintain operational continuity and keeps the business running smoothly.

2. Enhanced Security

In an era where cybersecurity threats are ever-looming, the benefits of RMM play a pivotal role in bolstering an organization’s security measures. The solutions continuously monitor and analyze security vulnerabilities, ensuring that IT professionals are well-equipped to protect the organization’s data and systems.

Continuous Security Monitoring

It provide constant vigilance over security vulnerabilities. They identify potential weaknesses in the system and network, such as unpatched software or suspicious activities. This enables IT professionals to respond swiftly to threats.

Timely Application of Security Updates

The solution simplifies the process of applying security patches and updates. This is crucial for maintaining a robust defense against evolving cyber threats. The timely application of updates helps organizations stay one step ahead of potential breaches.

Improved Protection

By addressing security vulnerabilities promptly, the software solution enhances an organization’s overall protection against cyber threats. It minimizes the risk of data breaches, ransomware attacks, and other security incidents, which is one of the key benefits of RMM. These proactive measures can have devastating consequences.

3. Improved Efficiency

Efficiency is a core pillar of successful IT operations, and the benefits of RMM make it a powerful ally in this regard. It streamlines IT management by automating routine tasks, reducing manual intervention, and enhancing overall productivity.

Automation of Routine Tasks

Tools automate repetitive IT tasks, such as system updates, patch management, and performance monitoring. This IT automation allows IT professionals to focus on more strategic and value-added activities.

Reduction in Manual Intervention

With RMM in place, IT professionals spend less time on manual, time-consuming tasks. This translates into significant time savings and reduces the risk of human errors.

Enhanced Productivity

The efficiency gained through this tool leads to improved productivity. IT professionals can accomplish more in less time, leading to faster issue resolution and a more agile IT environment.

4. Cost Savings

Businesses are always looking for ways to optimize costs, and RMM is a cost-saving tool that cannot be overlooked. By reducing operational costs and minimizing the need for repair and recovery expenses, RMM has a direct impact on a business’s bottom line.

Reduction in Operational Costs

RMM optimizes IT operations, reducing the costs associated with manual management and oversight. This results in cost savings that can be redirected towards other strategic initiatives.

Minimized Repair and Recovery Expenses

By preventing issues and minimizing downtime, RMM significantly reduces the need for costly repair and recovery efforts. This is particularly critical for businesses that rely heavily on their IT infrastructure.

Efficient Resource Utilization

RMM ensures that IT resources are used efficiently. It helps allocate resources based on actual needs and usage patterns, preventing overspending on underutilized assets.

5. Scalability

As businesses grow and evolve, their IT needs change. RMM solutions are designed to scale with an organization, providing flexibility and adaptability in managing an expanding IT infrastructure.

Adaptability to Changing IT Infrastructure

It adapts to the changing requirements of an organization’s IT infrastructure. Whether it’s adding new devices, expanding networks, or accommodating remote workforces, RMM can seamlessly scale to meet these demands.

Ability to Scale

The scalability ensures that it can grow with your business. Small and medium-sized businesses can benefit from RMM just as much as large enterprises, as it can be tailored to suit the specific needs of each.

Flexible Management

The software allows for flexible management of additional devices and resources. Whether it’s managing servers, workstations, mobile devices, or IoT devices. It provides a centralized and adaptable solution.

6. Comprehensive Reporting

Data-driven decision-making is at the heart of successful IT operations, and the tool excels in providing comprehensive reporting that helps organizations make informed choices.

Access to Detailed Performance Reports

Tools generate detailed reports on system performance, network utilization, security, and more. These reports offer insights into how the IT infrastructure is functioning and where improvements can be made.

Data-driven Decision-making

By analyzing the data provided by RMM, IT professionals can make informed decisions about optimizing the IT environment. This data-driven approach leads to more efficient operations and resource allocation.

Enhanced Insights

RMM’s reporting capabilities provide enhanced insights into IT operations. These insights are invaluable for strategizing and ensuring that the IT environment aligns with the business’s goals.

7. Remote Management

The ability to manage IT assets remotely is a significant benefit in an increasingly interconnected and globalized world. It offers centralized control, swift issue resolution, and minimized on-site support requirements, so you can work from anywhere.

Centralized Control

Tools provide a centralized platform for managing IT assets. This allows IT professionals to oversee and control devices and systems from a single dashboard, regardless of their physical location.

Swift Issue Resolution

One of the standout benefit of RMM is its ability to resolve issues swiftly. IT professionals can diagnose and fix problems remotely, reducing the need for on-site visits and minimizing downtime.

Minimized On-site Support

With an RMM in place, the reliance on on-site support is significantly reduced.

This not only saves time and resources but also enables IT professionals to provide efficient support from anywhere in the world.

8. Improved Customer Satisfaction

For businesses that offer IT services to clients or customers, it can significantly enhance customer satisfaction. By ensuring reliable and efficient IT services, organizations can build trust and loyalty with their clients.

Enhanced Service Quality

It enables IT service providers to offer a higher level of service quality. Clients experience fewer disruptions, faster issue resolution, and more reliable IT support.

Reduced System Downtime for Clients

Clients benefit from minimized system downtime, which is crucial for their own operations. This leads to greater satisfaction and a positive business-client relationship.

Building Trust and Loyalty

Consistently providing reliable IT services through a software builds trust and loyalty with clients. Satisfied clients are more likely to remain loyal and recommend your services to others.

Atera’s RMM: Streamlining IT Operations for Peak Efficiency

Say goodbye to the hassle and hello to seamless IT operations with Atera’s cutting-edge RMM solution! Picture this: a world where your IT operations are not just streamlined but supercharged, where technology works harmoniously, without a glitch. Atera’s RMM platform is your ticket to this IT management utopia, transforming the way you manage your IT assets.

Imagine having real-time visibility into your entire IT infrastructure, from servers and workstations to networks and devices, all from a centralized dashboard. Atera’s tool gives you this power, offering a 360-degree view of your tech landscape. Monitoring becomes proactive, allowing you to identify issues before they impact your operations. It’s like having a crystal ball for your IT systems, ensuring you’re always steps ahead, minimizing downtime, and maximizing productivity.

But that’s not all. Atera’s tool doesn’t just stop at monitoring – it empowers you to take control. Need to install critical updates across your network? Done. Want to troubleshoot a user’s issue remotely? Easy. With Atera, you can perform tasks efficiently and effortlessly, right from the palm of your hand. It’s like having a magic wand for your IT tasks, simplifying complexities and speeding up processes.

Security concerns keeping you up at night? Atera’s RMM has got your back there too. Stay ahead of potential threats with robust security features, ensuring your sensitive data remains safeguarded. Atera doesn’t just streamline your IT operations; it fortifies your digital fortress.

In the fast-paced world of technology, Atera’s tool isn’t just a tool; it’s your strategic partner. It’s the compass guiding your IT ship, helping you navigate the complexities with ease. So, why settle for the ordinary when you can embrace the extraordinary? Experience the revolution — let Atera’s RMM streamline your IT operations, making complexity disappear and AI-powered IT the new norm.