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Navigating the Gartner Magic Quadrant for ITSM

Decoding the Gartner® Magic Quadrant™ for ITSM: A Guide to Avoiding Buyer’s Remorse

If you are currently navigating the crowded landscape of IT Service Management (ITSM) platforms, the latest Gartner Magic Quadrant is likely already on your desk. If not, EasyVista has provided a complimentary licensed reprint for you to download here.

With hundreds of ITSM vendors out there, this report does the heavy lifting of narrowing the field down to 16 global players that meet Gartner’s strict inclusion criteria. However, how you interpret this report—and how you ultimately choose your platform—is entirely up to you. Unfortunately, many buyers fall into two distinct, costly traps.

Trap #1: Treating the Magic Quadrant as a Product Ranking

As a former Gartner analyst who co-authored previous editions of the ITSM Magic Quadrant, and now the head of Product Marketing at EasyVista (one of the evaluated vendors), I can tell you this definitively: The Magic Quadrant evaluates vendors, not specific products.

This report is a macro-level view of the market. It uses standardized criteria to plot how effectively technology providers are executing their corporate vision and aligning with Gartner’s perspective of where the market is heading. Think of it like shopping for shoes: you first identify reputable brands that stand by their quality. But you still have to try the shoes on to see if they fit your specific needs, your budget, and whether you’ll actually wear them.

Use the Magic Quadrant to build your shortlist. Then, scrutinize the software against your organization’s unique maturity, budget, and capacity for adoption.

Trap #2: Buying the ITSM “Swiss Army Knife” When You Only Need a Screwdriver

This mistake is incredibly common—affecting roughly 80% of buyers—and incredibly expensive.

“By 2029, I&O organizations that fail to rightsize their ITSM platform purchase will overspend by more than 50%.”
— Gartner, “A Roadmap to Rightsize Your Next ITSM Platform Purchase,” Jan 2026

The ITSM market has evolved rapidly. Vendors have stuffed their platforms with AI, orchestration, remote support, and observability. Consequently, prices have skyrocketed. Yet, the actual ITSM maturity within most organizations has stagnated. Companies are still wrestling with poor data quality, thin knowledge bases, and inconsistent processes. In short, the industry is selling futuristic tech to teams struggling with the basics.

The vicious cycle looks like this: A company buys a massive, enterprise-grade suite hoping to leapfrog into IT maturity. During implementation, they only configure the most urgent modules. The vast majority of the platform lies dormant. Come renewal time, they get upsold on more modules and AI features. Costs rise, but maturity remains flat. It’s a lucrative model for mega-vendors, but a raw deal for buyers who end up with low adoption and dismal ROI.

How to “Rightsize” Your Next ITSM Purchase

1. Separate Your “Five-Year Vision” from Your “Phase One Reality”

It is smart to ensure a platform has the “ceiling” to support where you want to be in five years. But the critical, often-ignored question is: What are we actually deploying on day one?

Replacing a core system involves data migration, process redesign, and massive change management. You cannot do it all at once. If a feature cannot be realistically implemented and governed by your current team in the near term, it has zero value right now. Differentiate between “the platform can do this” and “we have the bandwidth to do this.”

2. Scrutinize the Long-Term Commercial Model

Initial license costs are deceptive. Ask vendors how they monetize your growth over a five-year period:

  • Can we purchase standalone modules, or does one new requirement force a massive tier upgrade?
  • Are essential features hidden behind “premium” paywalls?
  • Do we have to pay full license fees for occasional users or approvers?
  • How does the cost scale as we add assets, integrations, or AI consumption?

3. Balance the “Floor” and the “Ceiling”

The floor is your current reality: Can your team run this system today? Will your users actually adopt it without a multi-year, painful transformation? The ceiling is your future: Can the platform handle global scale, advanced automation, and complex governance when you are finally ready for it?

You need a platform that won’t overwhelm you today, but won’t bottleneck you tomorrow.

The EasyVista Approach

EasyVista was engineered specifically to solve the “overbuying” epidemic. As one of the select vendors capable of supporting complex, global enterprises, our entire solution design is anchored in delivering actual ROI.

Our platform encompasses enterprise ITSM, monitoring, remote support, automation, and AI. But the real difference lies in our commercial and deployment models:

  • À la Carte Flexibility: Add specific capabilities as needed, without being forced into bloated bundles.
  • Concurrent Licensing: You pay based on simultaneous usage, meaning occasional approvers don’t drain your budget.
  • Phased Rollouts: Start where you can generate immediate value. Because of our packaging, expanding your usage later doesn’t require renegotiating your entire contract.
  • Enterprise Depth When You Need It: We have the advanced global capabilities ready for you exactly when your maturity level demands them.

We occupy the “Goldilocks” zone. If you need the absolute largest suite on the market regardless of cost, or if you just need a basic ticketing tool, we might not be for you. But if you are outgrowing an entry-level tool, or trying to escape a bloated, expensive legacy platform without sacrificing enterprise capabilities, EasyVista is built for you.

The Bottom Line

Use the Magic Quadrant to narrow the field. Then, be brutally honest about what your team can realistically implement and adopt. Demand a pricing model that aligns with your actual growth, not just your aspirations.

If you are looking to drive genuine IT maturity and extract real operational value from your software investments, we invite you to explore EasyVista.

 

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

VDI Security Risks and Prevention

Virtual Desktop Infrastructure (VDI): Security Risks and Defenses

Executive Summary: While Virtual Desktop Infrastructure (VDI) centralizes endpoint control and keeps sensitive data off local laptops, it introduces a massive single point of failure. Because VDI operates across a complex chain of systems—from public-facing gateways to underlying hypervisors—a single breach can instantly compromise multiple users and deep network segments. True VDI security requires fortifying every link in this chain.

Understanding VDI

VDI relocates the traditional desktop operating system from a user’s physical laptop to a virtual machine (VM) hosted within a data center or cloud environment. Users connect to this remote environment via a network. Their local device (laptop or thin client) merely acts as a display and input terminal, while the heavy lifting and data processing occur safely on the remote server. Desktops generally fall into two categories:
  • Persistent Desktops: Function exactly like a personal computer. The VM retains user settings, installed applications, and files across sessions.
  • Non-Persistent Desktops: Spun up dynamically from a pristine “master template” (base image). Upon logout, the desktop is destroyed or reset, meaning every new session is a clean slate.

The Appeal of VDI

Organizations gravitate toward VDI to simplify IT management and enable modern workforces. Key benefits include:
  • Centralized Data Security: Because data and applications reside in the data center, a lost or stolen laptop rarely results in a data breach (provided data transfer features are restricted).
  • BYOD and Remote Work: Employees can access a secure, standardized corporate desktop from virtually any device or location.
  • Streamlined Management: Patching a single master image updates hundreds of desktops instantly, drastically reducing administrative overhead.
  • Rapid Provisioning: New hires or contractors can be granted fully configured desktops in minutes.
However, these operational benefits do not automatically equal security. A centralized system requires centralized defense.

The Vulnerability Chain: Major VDI Security Risks

A VDI environment is a complex ecosystem encompassing access devices, authentication services, internet-facing gateways, connection brokers, session hosts, storage arrays, and hypervisors. A failure at any point puts the entire chain at risk.
  • Exposed Gateways: Internet-facing components (like Citrix NetScaler or VMware Unified Access Gateway) are prime targets. Because they bridge the public internet and the internal network, exploiting a vulnerability here (such as CitrixBleed or Log4Shell) grants attackers immediate, deep access.
  • Compromised Credentials: If an attacker steals a valid password, they inherit that user’s VDI access. Even MFA can be bypassed if attackers manage to steal live session cookies, allowing them to hijack active sessions.
  • Infected Endpoints: VDI keeps data off the laptop, but it doesn’t sanitize a dirty machine. If a user connects from a malware-infected personal laptop, attackers can piggyback on the live VDI session, recording screens and exfiltrating documents directly from the remote desktop.
  • Data Leakage via “Convenience”: Features meant to help users—like clipboard copy/paste, USB redirection, local drive mapping, and browser downloads—act as uncontrolled bridges, allowing sensitive data to bleed out of the secure data center onto unmanaged local devices.
  • Session Host Infections: The server running the virtual desktop is still running Windows or Linux. It is susceptible to standard malware, malicious URLs, and privilege escalation exploits.
  • Poisoned Master Images: If the base template is infected or misconfigured, every VM spawned from it inherits that flaw. Furthermore, outdated snapshots can harbor sensitive data or unintentionally resurrect old malware if restored.
  • Management Plane Compromise: The administrative software controlling the hypervisors and VMs is the crown jewel. If attackers breach the management plane—often by compromising an improperly segmented Active Directory—they gain total control over the entire virtualized estate.
  • Shared Operating Systems: In pooled VDI setups, multiple users share the same underlying OS instance. A vulnerability exploited by one user (or an over-privileged account) can compromise the sessions and data of everyone else on that host.
  • Blind Spots in Traffic: VMs on the same physical server can communicate directly, bypassing traditional network firewalls. Furthermore, if session hosts are granted unrestricted outbound internet access, they can become launchpads for data theft.
  • Forensic Erasure: Non-persistent desktops destroy themselves at logoff. While great for hygiene, this wipes away vital forensic evidence (and attacker footprints) needed during incident response, complicated further by the constant reuse of computer names.
  • Concentrated Risk: A single ransomware attack that hits the hypervisor or gateway can simultaneously lock out an entire workforce, turning a localized IT issue into a company-wide crisis.

Anatomy of a VDI Breach

Most VDI attacks follow a predictable script:
  1. Infiltration: Attackers exploit an unpatched gateway, hijack a session cookie, or ride an active connection from a compromised BYOD laptop.
  2. Exploration: Once inside the VDI session, they map network drives, enumerate file shares, and locate high-value data.
  3. Exfiltration: They extract the stolen data using standard VDI convenience features, such as clipboard transfers or mapped local drives.

Securing the VDI Ecosystem: Best Practices

Defense must be layered across the entire infrastructure.
  • Fortify Identity: Enforce phishing-resistant MFA (like FIDO keys) and strict conditional access policies. Administrators must use dedicated, separate accounts. Always revoke tokens immediately upon suspected compromise.
  • Control the Endpoint: For highly sensitive environments, mandate corporate-managed devices equipped with EDR. Limit BYOD access based strictly on data classification.
  • Harden the Perimeter: Maintain a strict inventory of all gateways and portals. Apply patches immediately, disable direct RDP exposure to the internet, and position Web Application Firewalls (WAF) in front of access brokers.
  • Protect the Hosts: Treat session hosts like any other corporate PC. Deploy EDR, enforce rigorous patching schedules, deny local admin rights to users, and implement application allowlisting.
  • Manage Images Securely: Restrict who can alter base images. Scan templates for malware and hardcoded credentials before deployment, and maintain a strict update cadence so new VMs are born secure.
  • Lock Down Data Movement: Disable or heavily restrict clipboard sharing, USB redirection, and local drive mapping. Monitor for bulk data downloads and enforce least-privilege access on all file shares.
  • Isolate the Management Plane: Place hypervisor management tools on a highly restricted, separate network segment. Utilize strong MFA, separate admin roles, and ensure audit logs are exported to an immutable, off-platform location.
  • Segment Networks: Place VDI pools, storage arrays, management interfaces, and production traffic into isolated network zones. Strictly filter outbound internet access from session hosts.
  • Plan for Recovery: Correlate logs across the entire chain (identity, gateways, storage). Maintain immutable backups and regularly test the recovery of the complete VDI service, not just individual VMs.

Is There a Lighter Alternative?

VDI is powerful, but it requires significant infrastructure overhead, constant patching, and complex network management. For organizations whose workforce relies primarily on web-based SaaS applications, a Secure Enterprise Browser offers a compelling alternative. Instead of streaming an entire operating system, a secure browser (like NordLayer Browser) provides a locked-down workspace that securely connects to internal tools while enforcing corporate policies directly at the application layer.

How NordLayer Browser Mitigates Risk:

  • Data Leakage Prevention: Administrators can granularly block downloads, uploads, camera/microphone access, and clipboard actions based on specific websites or user groups.
  • Threat Blocking: It intercepts access to known malicious domains and phishing sites (including fake VDI login portals) before they load.
  • Secure BYOD Access: It provides authenticated, encrypted access to internal web tools without requiring full Mobile Device Management (MDM) enrollment of a personal device.
  • Visibility and Control: Monitors web activity, restricts unapproved browser extensions, and logs all connections and failed login attempts.
The Caveat: A secure browser is not a silver bullet. If your workforce requires heavy local processing, legacy Windows/Linux applications, or installed desktop software, VDI remains the superior choice. For organizations sticking with VDI, integrating a solution like NordLayer (as a ZTNA platform) can add critical layers of defense, including device posture checks, strict network segmentation, and secure private gateways to shield the VDI environment from public exposure.

Frequently Asked Questions

Is VDI inherently more secure than physical laptops?
It has the potential to be, as data remains centralized and configurations are uniform. However, it creates a concentrated risk pool. A single vulnerability in a gateway or master image can compromise hundreds of users simultaneously.
Can malware infect a virtual desktop?
Absolutely. A VDI session host runs a standard OS and faces the exact same malware threats as a physical PC. While non-persistent desktops erase themselves at logoff, malware can still execute and steal data during the active session.
Does VDI guarantee data loss prevention (DLP)?
No. If features like clipboard sharing, local drive mapping, or browser downloads are enabled, data can easily be exfiltrated. Strict redirection policies and dedicated DLP tools are mandatory.
Does VDI replace the need for Zero Trust Network Access (ZTNA)?
No. While VDI can be part of a Zero Trust architecture, you must still continuously verify the user and the device posture, and strictly limit access to specific resources based on identity, not just network location.
What is the most critical VDI security risk?
While risks are varied, the most devastating incidents typically stem from unpatched internet-facing gateways and the theft of credentials or session cookies, as these allow attackers to bypass external perimeters and land directly inside the trusted network.

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Securing Your Proxmox Environment: Beyond the VMware Migration

Proxmox Backup Strategies: The Post-VMware Survival Guide

The Challenge: Moving to Proxmox VE is relatively straightforward. The real test is figuring out how to adequately protect those workloads once they are live in a production environment. This guide explores the limitations of Proxmox Backup Server (PBS) at the enterprise level and outlines what a truly robust data protection strategy looks like.

The Rise of Proxmox in the Enterprise

Once confined to Reddit homelab discussions, Proxmox VE has become a primary destination for mid-market companies fleeing VMware in 2026. The appeal is clear: it offers a familiar, vSphere-like operational experience, robust High Availability (HA), seamless live migrations, and—crucially—no per-core licensing fees. The pricing math is undeniable, especially for organizations alienated by Broadcom’s recent licensing overhauls.

However, while Proxmox handles the foundational virtualization elements exceptionally well, gaps appear when you look at the surrounding enterprise tooling. The most critical gap is backup architecture.

Evaluating Proxmox Backup Server (PBS)

PBS is the native, open-source companion to Proxmox VE. For smaller deployments or development environments, it is a solid, capable tool.

What PBS Gets Right:

  • Storage Efficiency: It utilizes an excellent deduplication model, storing identical data chunks only once.
  • Core Functionality: It offers reliable incremental-forever backups, built-in scheduling, and retention policies.
  • Live Restores: You can spin up a VM instantly while its disk restores in the background—a lifesaver during ransomware recovery.
  • Cost: It’s open-source (AGPLv3) and free to use, with optional paid support tiers.

The 6 Enterprise Gaps in PBS

PBS was built for the community, not for enterprises dealing with strict compliance mandates, complex multi-tenant environments, or heterogeneous infrastructure.

  1. Missing True Air-Gap: While PBS can write to remote storage, it lacks a true logical or physical air-gap that is completely isolated from a compromised production network (increasingly mandated by regulations like NIS2 and DORA).
  2. Configuration-Based Immutability: WORM (Write-Once-Read-Many) compliance relies on the underlying storage layer (like ZFS snapshots) rather than being architecturally enforced by the backup software itself. If the storage is compromised, the immutability is broken.
  3. Weak Multi-Tenancy: PBS lacks the granular, MSP-grade tenant isolation required by large organizations. Delegating specific retention and restore permissions to individual business units without exposing the whole system is practically impossible.
  4. Proxmox-Only Coverage: PBS cannot protect VMware, Nutanix, Hyper-V, or anything else. If you run a mixed environment, you are forced to manage multiple backup tools, multiplying your operational overhead.
  5. Basic Application Consistency: It relies on the generic qemu-guest-agent. For complex, transactional databases (like MS SQL or Oracle), this approach falls short compared to purpose-built application agents.
  6. Limited Audit and Reporting: PBS offers only basic logs. Complex SLA tracking, multi-cluster dashboards, and compliance audit exports require building custom reporting layers manually.

The Enterprise-Grade Alternative: Storware Backup and Recovery

For organizations needing regulated, scalable protection, the options are narrow. Storware Backup and Recovery sits on this short list, specifically addressing the gaps left by PBS.

FeatureProxmox Backup Server (PBS)Storware Backup & Recovery
ArchitectureAgentless (Proxmox API)Agentless (Proxmox API)
Air-Gap SecurityRelies on underlying filesystemIsoLayer: Built-in architectural air-gap
WORM ImmutabilityStorage-dependentProduct-enforced WORM (storage independent)
Multi-TenancyBasic namespaces, coarse RBACMSP-grade isolation with granular per-tenant delegation
Application ConsistencyGeneric qemu-guest-agentqemu-guest-agent + dedicated OS Agents for transactional databases
Platform CoverageProxmox ONLYProxmox, VMware, Nutanix AHV, Hyper-V, OpenShift, XCP-ng, and 10+ others
Orchestrated DRManual recoveryAutomated Recovery Plans built-in

The operational logic is simple: if you are migrating from VMware, or maintaining a mixed-hypervisor environment, managing a single, universal backup platform across all your systems is vastly superior to juggling multiple siloed tools.

How Storware Integrates with Proxmox

  • Agentless Connection: Storware connects via the Proxmox API using secure tokens. No agents are required inside the VMs for standard backups.
  • Centralized Policy Management: Define schedules, retention, encryption, and deduplication based on VM tags, clusters, or individual machines.
  • Flexible Destinations: Send backups to local storage, any S3-compatible object storage, tape, or the Storware Cloud.
  • Advanced DR: Utilize pre-configured Recovery Plans for ordered failovers and Instant Restore to boot VMs directly from the backup target while data migrates in the background.
A Note on Migration: Storware is designed for protection, not the actual V2V migration. To move VMs from VMware to Proxmox, use Proxmox’s native import tool. Storware takes over to protect the environment the moment the migration is complete.

Frequently Asked Questions

Is Proxmox VE truly ready for enterprise production in 2026?
Yes, but with a caveat. The hypervisor itself is highly capable. However, “production-ready” means pairing it with enterprise-grade backup, monitoring, and configuration management tools. Proxmox is ready, provided you wrap it in the right ecosystem.
Can Storware protect both VMware and Proxmox simultaneously during our migration?
Absolutely. A single Storware deployment (and a single license) can protect your legacy VMware environment, the VMs currently migrating, and the new Proxmox target environment simultaneously. There is zero gap in protection during your transition.
How does Storware handle ransomware and compliance (NIS2/DORA)?
Through a combination of its IsoLayer air-gap, product-enforced WORM immutability, AES encryption, and Keycloak MFA. Storware provides these as architectural defaults, easily satisfying the stringent resilience requirements of DORA and NIS2.
Is Storware subject to the US CLOUD Act?
No. Headquartered in Warsaw, Poland, Storware operates entirely within EU jurisdiction. The platform is GDPR-aligned by design, making it ideal for European public sector and highly regulated industries.

Next Steps

Looking to fortify your Proxmox environment? Storware solution architects offer scoped Proxmox backup assessments tailored to your specific infrastructure, compliance needs, and current protection gaps.

Book a Proxmox Backup Assessment

For a comprehensive guide on transitioning away from VMware, read our pillar post: VMware Migration: The 2026 Playbook for Heterogeneous Environments.

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

AI Data Privacy and Security Guide

Navigating Data Privacy and Security in the Age of AI

The Core Challenge: Artificial Intelligence runs on data. Large Language Models (LLMs) consume massive datasets to generate insights, but this “food” can include the sensitive information you input. Because AI systems synthesize text, images, and files, tracking specific data points is incredibly difficult. Combined with the relentless scraping of unmonitored web data, organizations are facing unprecedented privacy, security, and compliance hurdles.

This guide explores the distinct realms of AI data privacy and security, highlighting the threats you face and the practical strategies required to protect your digital assets.

Privacy vs. Security: Understanding the Distinction

While often grouped together, AI data privacy and AI data security serve different, complementary functions. Privacy dictates the ownership, consent, and ethical handling of data. Security acts as the shield, defending training data and prompts from theft, manipulation, and unauthorized extraction.

AttributeAI Data PrivacyAI Data Security
Core ObjectiveEthical handling of personal data in compliance with laws (GDPR, CCPA, etc.).Safeguarding AI datasets, prompts, and outputs from theft, hacking, or misuse.
Primary DefenseStops AI from unauthorized ingestion, memorization, and exposure of PII.Blocks attackers from poisoning training data, injecting malicious prompts, or hijacking outputs.
Top ThreatsUnregulated data scraping and violations of the “right to be forgotten.”Prompt injections, data poisoning, model inversion, and data exfiltration.
The Defining Question“Do we have explicit consent and the legal right to use this person’s data?”“Is our AI infrastructure fortified against unauthorized access and manipulation?”
Key TacticsData minimization, strict anonymization, and transparent user consent mechanisms.Robust access controls, end-to-end encryption, and rigorous input/output filtering.

The Unique Threats Posed by AI Architecture

Traditional computing is rules-based; a programmer writes a script, and the machine executes it step-by-step. AI, however, leverages machine learning to independently recognize patterns based on statistical probabilities. This fundamental difference introduces unique risks:

  • Privacy Risks: AI can cross-reference seemingly harmless data (like browsing habits or location) to deduce highly sensitive personal details.
  • Security Risks: As more proprietary data is fed into AI systems—via prompts, logs, or APIs—the attack surface for potential exposure widens exponentially.

The “Black Box” Dilemma

AI models often function as “black boxes.” They identify patterns and generate outputs, but the exact internal logic remains hidden from human operators. This lack of transparency creates significant vulnerabilities:

  • Data Exfiltration: Attackers can manipulate the AI into regurgitating sensitive, memorized training data without triggering standard leak alarms.
  • Hidden Bugs: The opaque nature of AI makes it difficult for security teams to hunt down and patch vulnerabilities before they are exploited.
  • Data Poisoning: If hackers inject malicious data into the training set, the AI will internalize it, resulting in skewed, dangerous, or compromised outputs.
  • Unintentional Leaks: Employees pasting proprietary data into public LLMs can inadvertently train the model to share that data with unauthorized users.
  • Compliance Hurdles: Proving regulatory compliance is inherently difficult when the decision-making process of the software cannot be fully audited.

Common AI Privacy and Security Attacks

1. Membership Inference Attacks (MIAs)

MIAs occur when an attacker tries to determine if a specific piece of data was used to train an AI model. Because AI reacts slightly differently to data it has seen before, attackers can exploit this behavior.

  • Confidence-Based: Attackers input specific data; if the AI responds with high confidence, it implies the data was part of its training set.
  • Shadow-Based: Attackers build a clone (shadow) model using their own data to learn how a model reacts to “known” data, then apply those templates to reverse-engineer the target AI.

2. Model Inversion and Reconstruction Attacks

These attacks aim to pull sensitive training data—such as PHI, PII, or trade secrets—directly out of the AI model.

  • Model Inversion: Hackers bombard the model with queries to reverse-engineer the inputs, effectively reconstructing private intellectual property.
  • Data Extraction: Using highly targeted prompts, attackers trick the model into regurgitating memorized training data nearly verbatim.

3. Attribute Inference and Linkage Attacks

These techniques exploit AI’s ability to connect disparate dots, stripping away user anonymity.

  • Attribute Inference: Attackers use known data (like a user’s age or location) to query the model and deduce hidden, sensitive traits (like medical history or income).
  • Linkage Attacks: Hackers take an “anonymized” dataset and cross-reference it with public databases, searching for overlapping data points (like birth dates or zip codes) to successfully re-identify individuals.

Defensive Strategies: Securing the AI Workflow

Protecting data in an AI ecosystem requires securing the entire lifecycle: training data, model architecture, user prompts, and final outputs.

  • Differential Privacy (DP): DP injects a calculated amount of mathematical “noise” into a dataset. This allows the AI to learn broad trends without ever exposing the specific details of any individual record, effectively preserving anonymity.
  • Federated Learning (FL): Instead of centralizing massive datasets on one vulnerable server, FL trains the AI model across multiple, decentralized devices. The raw data never leaves its original location. FL is most effective when paired with encryption and Differential Privacy.
  • Comprehensive AI Governance: Establish strict frameworks for ethical AI use. This includes mandatory data minimization and masking—stripping out or synthesizing personal details before the data ever touches the AI model.
  • Strict Access Controls: Implement Zero-Trust architecture (verify every user and device constantly), enforce Role-Based Access Control (RBAC) to limit who can interact with AI tools, and ensure all data is encrypted both at rest and in transit.

The Global Regulatory Landscape

  • EU GDPR: Mandates strict data minimization, purpose limitation, and the “right to be forgotten.” Fines for mishandling data can reach €20 million or 4% of global revenue.
  • EU AI Act: The world’s first comprehensive AI law regulates the technology itself, outright banning invasive practices like real-time public biometric tracking and imposing rigorous audits on high-risk AI applications. Fines can hit €35 million or 7% of global turnover.
  • United States: Lacks a unified federal law, relying instead on state-level legislation like the CCPA (California) and Utah’s Artificial Intelligence Policy Act. The White House’s “Blueprint for an AI Bill of Rights” offers nonbinding, principle-based guidance.
  • China: A pioneer in AI regulation, China’s 2023 “Interim Measures for Generative AI Services” explicitly forbids models from infringing on personal privacy, reputation, or proprietary information during training and deployment.

Fortifying AI Access with NordPass

To effectively manage the human element of AI security, organizations must control how employees access these powerful tools. NordPass Business mitigates AI privacy risks by:

  • Securing Credentials: Use Shared Folders to safely distribute logins to company-approved AI models, ensuring employees only use sanctioned tools.
  • Preventing Hijacking: The Data Breach Scanner proactively hunts for leaked corporate emails or passwords, stopping attackers before they can access your AI accounts.
  • Eliminating Credential Stuffing: By implementing Passkeys, NordPass provides a phishing-resistant, passwordless authentication method, drastically reducing the risk of unauthorized access.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Qilin Ransomware: An Executive Overview

Qilin Ransomware: The Ultimate Guide for Security Teams

The Bottom Line: Striking a new target every 7 hours, Qilin has cemented its status as one of the most prolific and hazardous Ransomware-as-a-Service (RaaS) operations active today. Between July 2025 and June 2026, the syndicate claimed an astonishing 1,403 victims—averaging 117 successful breaches per month.

Qilin’s explosive growth is fueled by sophisticated evasion techniques, brutal double-extortion strategies, and a highly lucrative payout structure for its affiliates. This guide breaks down the mechanics of a Qilin attack, identifies prime targets, and outlines the defensive postures necessary to protect your enterprise.

What Exactly is Qilin?

Formerly operating under the moniker “Agenda,” Qilin is a premier Ransomware-as-a-Service (RaaS) group. They lease their highly effective, cross-platform malware (written in Rust and Golang) to independent hackers—known as affiliates—who execute the actual network breaches. Qilin is notorious for its “double extortion” playbook: affiliates quietly siphon off sensitive data before locking down systems, using the stolen files as leverage to threaten public leaks on Tor if demands aren’t met.

“The Qilin ransomware group executed 299 attacks in the first quarter of 2026 alone. That translates to roughly one new victim every 7 hours.”

— Mantas Sabeckis, Senior Threat Intelligence Analyst at Nord Security

The Anatomy of a Qilin Attack

Qilin affiliates don’t rely on a single vector; they adapt their methodical attack plans to exploit specific network weaknesses.

  1. Breaching the Perimeter (Initial Access): Affiliates hunt for the path of least resistance. This usually involves exploiting unpatched remote access tools, deploying phishing emails, spamming Multi-Factor Authentication (MFA) prompts, or leveraging credentials stolen by Infostealers (especially from Google Chrome).
  2. Going Dark (Detection Evasion): Once inside, they don’t immediately strike. They use advanced code obfuscation to blind security tools and disable sandboxing environments, masking their movements from security researchers.
  3. Taking Control (Privilege Escalation): Attackers traverse the network laterally using legitimate tools (like PowerShell) mixed with credential scrapers (like Mimikatz). Their goal is total administrative control over domain controllers and backup systems.
  4. The Heist (Data Exfiltration): Before triggering any alarms, they quietly siphon massive amounts of sensitive data using tools like WinSCP or Rclone, transferring it to external servers under their control.
  5. Lockdown (Encryption): With the data secured, the trap springs. They obliterate volume shadow copies to prevent easy restoration, then deploy military-grade encryption (AES-256 or ChaCha20) across all systems.
  6. The Ultimatum (Ransom Demand): Victims are presented with demands typically payable in Bitcoin or Monero. Sabeckis notes that Qilin negotiators are master manipulators, tailoring their pressure tactics—from citing patient safety to offering 10% “goodwill” discounts—based on the victim’s profile.

Spotting the Threat: Key Indicators of Compromise (IoCs)

Vigilance requires knowing what to look for. Monitor your environment for these technical and behavioral red flags:

  • Technical Red Flags: Unexpected use of data transfer tools (WinSCP/Rclone); customized encrypted file extensions; anomalous registry modifications (RunOnce entries); loading of vulnerable drivers to bypass defenses; and unauthorized LSASS memory access.
  • Behavioral Red Flags: Remote access (RDP, VPN, SSH) originating from unknown devices or at bizarre hours; admin-level activity from standard user workstations; sudden disabling of security software or backup agents; and the abrupt deletion of volume shadow copies.

Who is in the Crosshairs?

While Qilin operates globally, 40% of its victims are based in the United States, followed by Canada and Western Europe. They predominantly target SMBs—67% of victims have fewer than 200 employees. They aggressively pursue sectors where operational downtime triggers immediate financial and logistical crises.

Top Affected Sectors (July 2025 – June 2026)
Industry SectorVictim CountPercentage
Manufacturing14113.3%
Construction & Engineering12511.8%
Business Services11310.7%
Healthcare696.5%
Technology686.4%

Why is Qilin So Devastating?

Qilin’s danger stems from its hybrid approach. The core operators constantly refine the malware’s cross-platform capabilities (targeting Windows, Linux, and VMware ESXi alike), while diverse affiliates constantly shift entry tactics. Furthermore, their reliance on Infostealers means that even if you restore your systems from a backup, the attackers may still possess valid credentials to re-enter your network.

Incident Response: The First 48 Hours

If you suspect a Qilin breach, immediate, calculated action is required:

  1. Containment: Disconnect compromised machines from the network immediately, but do not power them down unless absolutely necessary, to preserve volatile memory evidence.
  2. Scoping: Map the full extent of the breach across endpoints, servers, and cloud environments.
  3. Credential Audit: Assume all passwords, session cookies, and API keys accessed by compromised machines are burned.
  4. Preservation & Notification: Secure all logs, ransom notes, and network telemetry. Immediately engage external Incident Response (IR) teams, legal counsel, and your cyber insurance provider.
  5. Controlled Negotiation: Never attempt to negotiate directly. Utilize specialized professionals who understand RaaS pressure tactics.
  6. Clean Recovery: Only restore from verified, offline backups after the initial entry vectors have been permanently closed and all credentials rotated.

Hardening Your Defenses Against Qilin

No single tool stops Qilin. Defense requires a layered strategy:

  • Shrink the Attack Surface: Maintain a strict inventory of all internet-facing assets and aggressively patch exposed vulnerabilities—especially in VPNs, RDPs, and firewalls.
  • Banish Browser Passwords: Forbid employees from saving corporate credentials in browsers (a primary target for Qilin). Mandate the use of encrypted enterprise password managers.
  • Enforce Bulletproof MFA: Implement phishing-resistant Multi-Factor Authentication across all remote access points and privileged accounts.
  • Monitor the Dark Web: Utilize threat intelligence platforms to proactively hunt for your leaked credentials or session cookies before Qilin affiliates can exploit them.
  • Isolate Backups: Ensure backups reside on a separate domain with distinct credentials, and maintain immutable, offline copies.
Disclaimer: This article is provided for informational and educational purposes only and does not constitute a guarantee of absolute security. Statistical data is derived from deep and dark web threat intelligence trend analysis.

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

ESET showcases cutting-edge AI Security at Black Hat 2026

LAS VEGAS — August 3, 2026 — ESET, a global leader in cybersecurity, today announced cutting-edge security AI solutions at Black Hat 2026 in Las Vegas, Nevada. ESET is expanding its AI capabilities across threat detection, investigations, threat protection, and security operations, delivering added value to customers through built-in innovations rather than separate add-on solutions.

“AI is a new class of actor inside the company – reading, writing, making decisions and executing. As such, it deserves the same security attention as users and endpoints, because it behaves like both at once,” said Kamil Pšenák, Senior AI Product Manager at ESET. “It is all converging around the endpoint. What used to be a neglected part of the cybersecurity stack is now primed to shine anew thanks to the proliferation of AI tools at a business level.”

As a pioneer in AI and machine learning for more than two decades, ESET has long used AI to strengthen threat prevention and detection. As organizations rapidly adopt AI tools and autonomous agents—often without IT oversight—ESET is expanding its portfolio to help customers secure AI itself, reducing the security and compliance blind spots created by shadow AI. Available September 30 across the ESET PROTECT portfolio, new features include:

  • ESET AI Agent Security: As autonomous AI agents access files, download components, call external services, use repositories, interact with code, or rely on skills and plugins, they may introduce malicious or compromised elements into the customer environment. AI Agent Security helps protect against this risk by inspecting AI-related components across the entire AI supply chain.
  • ESET AI Behavioral Monitoring: Where AI Agent Security helps inspect components and supply-chain activity, AI Behavioral Monitoring focuses on the behavior and actions of autonomous agents. It is designed to detect and block malicious or suspicious activity from AI agents, such as agents that attempt to access inappropriate resources, run unsafe actions, or behave outside the expected scope of their task.
  • ESET AI Conversation Security: Designed for organizations using generative AI tools, this capability helps reduce the risk of unsafe prompting or accidental data leakage by inspecting uploaded files and metadata for sensitive content. It also helps protect users from malicious AI-generated responses by flagging content originating from phishing, malicious, or unwanted websites.

Built on ESET’s best-in-class prevention system and decades of AI expertise, these new capabilities help organizations manage AI risk without adding complexity. ESET owns the technology, models, and intelligence behind these protections, embedding them directly into ESET AI Technologies rather than bolting on third-party solutions, or requiring customers to manage separate tools and platforms.

By extending protection to AI agents, behaviors, and conversations, ESET empowers channel partners and IT teams to secure the AI era and defend against emerging threats at scale through a single, unified solution that delivers stronger protection with less operational overhead and no additional cost.

“AI is changing the conversations our partners are having with customers,” said Ryan Grant, Country Manager, U.S. and Canada at ESET. “Instead of simply reacting to new AI risks, partners can lead with a prevention-first strategy that helps businesses adopt AI securely while reducing operational complexity. That’s a meaningful opportunity to deepen customer relationships and grow recurring security services.”

At Black Hat 2026, visitors to ESET’s booth #4917 can learn more about the company’s AI-driven cybersecurity innovations, threat intelligence and managed detection and response (MDR) capabilities. Throughout the event, ESET researchers, partners, product leaders and cybersecurity experts will present on the impact of AI on cybersecurity, real-world MDR incident response and how to build resilience through intelligence-led defense.

Highlights at Black Hat 2026 include:

  • Thursday, Aug. 6, 2:05–2:25 p.m. – Kamil Pšenák will present The Shock of AI Impact and How to Absorb It at Pulse Stage 5, examining how organizations can responsibly adopt AI while defending against emerging cyber threats.
  • Thursday, Aug. 6, 3:15–3:35 p.m. – Tony Anscombe will join Dark Reading panel discussion, Cyber Extortion Hacked, at Pulse Stage 5 to discuss the rise of data extortion attacks and practical response strategies.
  • Wednesday, Aug. 5, 3:00 p.m. & Thursday, Aug. 6, 1:00 p.m. – Celebrity book signing with Tanya Janca, internationally recognized application security expert, author, and founder of SheHacksPurple, featuring signed copies of Alice and Bob Learn Secure Coding while supplies last.
  • ESET x Intel: Intelligence-Led Defense – ESET’s Kamil Pšenák and Intel’s Tyler Welt will showcase how ESET PROTECT leverages Intel DTECT, using processor-level execution telemetry and AI models to identify sophisticated threats, alongside advanced Cloud Workload Protection capabilities that improve visibility, simplify security operations and transform SOCs from reactive to proactive.
  • Interactive experiences including the Cybersecurity Trivia Showdown and The Great Escape: Cyber Challenge, where attendees can test their cybersecurity knowledge and skills.

Discover more about ESET’s presence at Black Hat 2026. Learn more about AI and ESET.

 

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Endpoint, Identity & Logs — Why Integration Matters

Dear Valued Partners,

 

You are warmly invited to join our lunch and learn workshop.

 

🗓️ Date: 26 August 2026 (Wednesday) 

🕛 Time: 12pm – 2pm 

🏢 Venue: 60 Paya Lebar Road #06-23 Paya Lebar Square (Lobby 1) Singapore 409051

 

Endpoint, Identity & Logs — Why Integration Matters 

 

Modern breaches rarely exploit a single gap — they chain together weaknesses across endpoints, identities, and blind spots in visibility.This workshop unpacks how ESET, JumpCloud, and Graylog work together to close those gaps, giving you a unified approach to endpoint protection, identity management, and centralized log intelligence.

 

🚀 Sign Up Now! Seats are limited, register early to reserve your seat on a first-come, first-served basis.

 

Workshop Agenda:

  • Lunch Served & Networking

  • Welcome & Session Overview

  • Threat Landscape: Why Endpoint, Identity & Log Gaps Get Exploited

  • ESET: Endpoint Protection Deep Dive

  • JumpCloud: Identity & Access Management

  • Graylog: Centralized Logging & Visibility

  • Integration in Action: How the Three Work Together

  • Q&A and Discussion

  • Next Steps & Partner Resources

 

Hotline (65) 6296 4268 | Email: sales@version-2.com.sg
Website: www.version-2.com.sg | www.v2catalog.com

Rethinking Cybersecurity Awareness

Rethinking Cybersecurity Awareness: Why Traditional Programs Fail and How to Evolve

The Bottom Line:

  • Education doesn’t equal action: Checking a compliance box once a year does not alter real-world employee habits.
  • AI is reshaping the threat landscape: Shadow AI, deepfakes, and sophisticated phishing outpace standard training curriculums.
  • Design is the culprit, not your people: Effective strategies emphasize organizational culture, continuous behavioral nudges, and shared accountability.
  • Identity-first security is the ultimate safety net: Privileged Access Management (PAM) limits the “blast radius” when inevitable human errors occur.

The End of the “Checkbox” Era

For decades, companies have poured resources into annual security training and routine phishing tests. The objective has always been to mitigate human risk. Yet, despite these investments, employees still inadvertently expose sensitive data and fall for sophisticated scams. New vulnerabilities emerge much faster than a yearly slide deck can address.

The harsh reality is that awareness is not a substitute for action. Knowing the definition of malware in a sterile training environment is vastly different from identifying a highly targeted, pressure-inducing spear-phishing email during a chaotic workday.

The AI Factor: Multiplying Human Risk

As noted by Gartner, the explosive rise of generative AI has permanently altered cyber defense. With Deloitte reporting that over 86% of organizations are utilizing GenAI in some capacity, the attack surface has grown exponentially.

The core vulnerability here isn’t the AI itself; it’s the unmanaged human interaction with it. Employees are bypassing official channels to use personal AI assistants, carelessly feeding proprietary data into public models, and facing deepfakes that effortlessly mimic CEOs. Traditional, compliance-heavy awareness programs simply weren’t built to combat this modern, AI-augmented reality.

—

The Illusion of Progress

Standard awareness programs are excellent at generating optimistic reports—100% video completion rates and checked compliance boxes. However, they fail to intervene during critical moments of friction: when a worker is tempted to use an unsanctioned tool to finish a project faster, or when they blindly approve an MFA prompt out of habit.

In fact, poorly designed training can breed false confidence or reduce security to a mundane chore rather than a daily operational reflex. The root of the issue is treating security as a technical knowledge deficit rather than a behavioral challenge.

A Paradigm Shift in Security Strategy
Focus AreaTraditional Awareness TrainingBehavior-Driven Security
Primary GoalKnowledge transfer and compliance.Tangible risk reduction and habit building.
Delivery MethodAnnual or bi-annual monolithic sessions.Continuous, bite-sized, contextual nudges.
Success MetricHigh participation and completion rates.Fewer risky actions and higher reporting rates.

Humans Are the Target, Not the Enemy

The cybersecurity industry loves the cliché that “humans are the weakest link.” This narrative is both incomplete and counterproductive. While human action triggers a vast majority of breaches, the true culprit is a rigid, poorly designed security program.

Instead of pointing fingers at users, security teams must transition from demanding compliance to fostering deep cultural engagement. Employees are your first line of defense, provided they operate within a system that makes secure choices the path of least resistance.

—

6 Steps to Cultivate a Security-First Culture

Gartner advocates for the adoption of Security Behavior and Culture Programs (SBCPs). Here is how to embed security into the DNA of your organization:

1. Connect Risk to Business Reality

Abstract cyber concepts don’t resonate. Show employees exactly how a data breach impacts revenue, daily operations, and customer trust. Personalizing the stakes drives genuine behavioral shifts.

2. Secure Visible Executive Buy-In

Culture cascades from the top. If leadership views security as just an IT problem, the rest of the company will too. Executives must practice what they preach and actively participate in security initiatives.

3. Target High-Risk Actions (Beyond Phishing)

Stop hyper-focusing solely on suspicious links. Modern programs must aggressively address Shadow AI usage, credential mishandling, over-permissioned access, and the oversharing of confidential data.

4. Deliver Contextual Microlearning

An annual seminar is easily forgotten. Implement real-time, in-the-moment guidance. If a user tries to upload a sensitive file to an unsanctioned cloud drive, intercept the action with a brief, educational prompt explaining why the action was blocked.

5. Enforce Shared Accountability

Security cannot exist in a vacuum. Track risk at the departmental level and hold team leaders accountable for their group’s security hygiene. Make secure behavior a shared, cross-functional responsibility.

6. Track Meaningful Metrics

Stop bragging about video completion rates. Instead, track metrics that reflect actual resilience.

Measuring What Actually Matters
Vanity Metrics (Stop Tracking)Resilience Metrics (Start Tracking)
Training module completion percentageSpeed and volume of employee-reported threats
Phishing simulation click ratesDecrease in instances of Shadow AI or unsanctioned apps
Number of security emails sentReduction in credential misuse and oversharing

—

The Future: Behavior Meets Identity Controls

Initiatives like CISA’s Cybersecurity Awareness Month rightly preach that security is everyone’s job. However, in an AI-accelerated threat landscape, awareness alone is a losing battle. We must evolve toward a blend of cultural transformation and hard, identity-centric technical controls.

Behavioral programs drastically reduce the likelihood of a mistake. Identity-first controls dictate how bad the damage is when a mistake inevitably happens. The goal isn’t achieving zero human error—it’s ensuring that a single error doesn’t compromise the entire network.

Awareness Reduces Risk. PAM Limits the Damage.

You cannot rely on humans to be perfect 100% of the time. This is why Privileged Access Management (PAM) is non-negotiable.

Segura® PAM acts as your ultimate safety net. By strictly enforcing least privilege, securing administrative credentials, actively monitoring sessions, and provisioning Just-in-Time (JIT) access, Segura® ensures that a compromised identity has nowhere to go.

Support your modernized awareness program with the technical guardrails it needs to succeed. Explore Segura® PAM today to lock down critical systems and make secure behavior the default.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Segura®
Segura® strive to ensure the sovereignty of companies over actions and privileged information. To this end, we work against data theft through traceability of administrator actions on networks, servers, databases and a multitude of devices. In addition, we pursue compliance with auditing requirements and the most demanding standards, including PCI DSS, Sarbanes-Oxley, ISO 27001 and HIPAA.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

GEODI and SealPath Integration

Unifying AI Data Discovery and Persistent Security: The GEODI and SealPath Integration

The Big News: DECE Software and SealPath have officially partnered to bridge the gap between intelligent data classification and automated document security. By integrating DECE Software’s GEODI Data Security Posture Management (DSPM) platform with SealPath’s zero-trust protection, enterprises can now seamlessly locate sensitive information and instantly lock it down—no matter where it travels.

The Mechanics: A Seamless Pipeline from Discovery to Defense

This integration eliminates the gap between knowing your data and protecting it. GEODI actively hunts down and categorizes sensitive data, and SealPath instantly enforces security policies based on those exact categories. It is a unified, hands-free workflow.

  • Intelligent Scanning: GEODI harnesses artificial intelligence, semantic analysis, and natural language processing to thoroughly scan both structured and unstructured data across on-premises servers and cloud environments.
  • Automated Tagging: Once sensitive data is identified, GEODI’s Classifier injects specific metadata labels directly into the files, providing crucial handling context.
  • Instant Shielding: SealPath detects these metadata tags within PDF and Microsoft Office files. Without any manual input from the user, it immediately maps the label to a pre-defined security policy, applying persistent encryption and strict usage rights.

Ultimately, GEODI answers what your sensitive data is and where it lives, while SealPath ensures that the protective barrier stays firmly attached to the file—whether it is emailed, downloaded, or shared externally. Administrators retain the power to set dynamic watermarks, dictate expiration dates, monitor access attempts in real-time, and remotely detonate (revoke) access even after the file has left the corporate network.

Why This Changes the Game for Enterprise Security

True data security is a two-sided coin: you need profound intelligence to find the risks, and unyielding enforcement to neutralize them. Organizations struggle when these two concepts are disconnected. Having visibility is useless without scalable controls, and security controls fail if they evaporate the moment a file leaves the corporate repository.

By merging these capabilities, CISOs, IT directors, and privacy officers gain a massive operational advantage:

  • Complete Visibility: A clear, contextual map of the entire data estate.
  • Reduced Friction & Human Error: Automating the classification and protection process completely removes the reliance on end-users to “do the right thing.”
  • Uncompromising Control: Intellectual property, financial records, and PII remain cryptographically secured during all internal and external collaborations.

Future Roadmap: What Lies Ahead

The initial launch of this integration successfully pairs GEODI’s metadata classification with SealPath’s automated protection for PDFs and Microsoft Office documents. However, this is just the beginning.

Based on evolving market demands, DECE Software and SealPath are already exploring future expansions, which may include:

  • Support for LibreOffice metadata.
  • Integration with NTFS Alternate Data Streams (ADS).
  • Advanced endpoint classification and protection routines.
  • Native Microsoft Outlook and email workflows.
  • Custom protection pipelines utilizing dedicated APIs and SDKs.

Ready to Bulletproof Your Data Journey?

The synergy between GEODI’s AI-driven intelligence and SealPath’s persistent encryption establishes a closed-loop system to discover, classify, control, and audit your most critical assets. Contact DECE Software or SealPath today to discover how this integration can revolutionize your organization’s data security posture.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About SealPath
SealPath is the European leader in Data-Centric Security and Enterprise Digital Rights Management, working with significant companies in more than 25 countries. SealPath has been helping organizations from different business verticals such as Manufacturing, Oil and Gas, Retail, Finance, Health, and Public Administration, to protect their data for over a decade. SealPath’s client portfolio includes organizations within the Fortune 500 and Eurostoxx 50 indices. SealPath facilitates the prevention of costly mistakes, reducing the risk of data leakage, ensuring the security of confidential information, and protecting data assets.

Securing the Invisible Workforce: AI Agent Governance for MSPs

Securing the Invisible Workforce: AI Agent Governance for MSPs

The TL;DR:

  • AI Agents Are Identities: Every AI tool a client enables comes with its own credentials and permissions—acting just like a human employee, but without HR oversight or behavioral tracking.
  • Shadow AI is Rampant: SMBs are turning on Copilot, AI accounting integrations, and chatbots faster than their IT can track them.
  • MSPs Must Take the Reins: Because MSPs already manage licenses, tenants, and identities, governing AI agents is a natural, necessary evolution of their existing services.
  • A New Revenue Stream: Governance isn’t about fear-mongering; it’s a proactive, recurring service line encompassing discovery, scoping, and monitoring that sets modern MSPs apart.

AI agent security for Managed Service Providers (MSPs) boils down to discovering, strictly scoping, continuously monitoring, and controlling the various AI entities operating within a client’s environment. Whether it’s Copilot managing emails, an AI parsing financial data, or a chatbot mining customer records, every single one of these agents acts as a non-human identity (NHI).

Currently, in most SMB ecosystems, these entities operate entirely ungoverned. This massive blind spot makes AI agent governance not just a logical extension of an MSP’s existing identity management duties, but arguably the most critical new service offering of 2026.

Defining AI Agent Governance for MSPs

AI agent governance is the active, ongoing management of autonomous tools within protected environments. It means knowing exactly what agents exist, dictating exactly what data they can touch, watching how they behave, and being prepared to pull the plug if they go rogue.

Let’s clarify what this isn’t: It is not about tweaking prompts, writing acceptable use policies, or debating model ethics. It is strict Identity and Access Management (IAM) applied to machines.

When an SMB enables a new AI feature, that agent requires authentication, inherits permissions, and begins moving data. While enterprise security teams classify this as Non-Human Identity (NHI) management, for an MSP, the mandate is straightforward: every AI agent must be discoverable, strictly scoped, closely monitored, and easily disabled.

SMBs simply cannot do this themselves. They lack CISOs and identity teams, and rarely maintain logs of activated AI features. The MSP is the only entity equipped with both the access and the expertise to handle this.

The Urgency: Why the Buck Stops with the MSP Now

We are witnessing the collision of two major trends:

  1. Frictionless Adoption: AI agents are slipping into SMB networks through existing, trusted platforms. A simple toggle switch in Microsoft 365 or an OAuth approval for a CRM plugin instantly deploys an agent. These bypass traditional procurement, leaving the MSP in the dark until after the fact.
  2. Accelerated Threat Landscapes: Attackers are adapting. Gartner projects that by 2027, AI agents will slash the time required to exploit compromised accounts by 50%. Machine credentials are currently the least monitored identities in the SMB space, making them prime targets for rapid exploitation.

The reality is stark: the window to detect a breach is shrinking precisely as the number of unmonitored digital identities explodes. The responsibility of securing this shift falls squarely on whoever manages the client’s tenant—the MSP. Because no single vendor currently dominates “AI governance as a service,” the MSPs who build this capability now will dictate the market standard.

The Paradigm Shift: Treat Agents Like Employees

To effectively manage AI, MSPs must adopt a familiar mental framework: an AI agent is not merely a software feature; it is an active identity possessing four distinct traits:

  • Credentials: API keys and OAuth tokens that grant access. These are often long-lasting, rarely rotated, and invisible during standard user audits.
  • Permissions: The scope of access. Developers often demand broad permissions to make setup easy, meaning an agent meant only to check a calendar might inadvertently have access to entire file systems.
  • Access Paths: The interconnected systems the agent navigates, such as accounting software linked to live bank feeds or a chatbot connected to a proprietary CRM.
  • Behavior Patterns: Unlike humans, machines are highly predictable. They operate on schedules and handle consistent data volumes. This is a massive advantage: any deviation from their baseline is an immediate red flag.

Industry research highlights that machine identities already dwarf human identities by ratios exceeding 100:1 in enterprise environments. SMBs are heading down the exact same path, but without the enterprise-grade oversight. By framing agents as identities, MSPs can apply familiar disciplines—least privilege, lifecycle management, and behavioral analytics—to this new workforce.

The MSP Playbook: 4 Steps to AI Agent Governance

Executing this service requires a continuous, four-stage loop across all client tenants:

1. Audit and Inventory

You cannot secure what you cannot see. In Microsoft 365, this involves auditing enterprise apps, service principals, and Copilot licenses. In Google Workspace, it requires reviewing third-party OAuth grants. The output is a comprehensive Agent Register detailing every active AI, its owner, its authentication method, and its last review date. For most clients, delivering this register is a massive, immediate value-add.

2. Enforce Least Privilege (Scoping)

Armed with the inventory, ruthlessly trim excess permissions. Revoke grants for unknown agents and mandate admin approval for future OAuth requests instead of relying on end-user consent. Copilot requires special attention; because it inherits a user’s permissions, years of sloppy internal data sharing (e.g., open SharePoint drives) become instantly accessible. Securing Copilot means cleaning up foundational data permissions first.

3. Baseline and Monitor

Because AI agents operate predictably, monitoring focuses strictly on anomalies. Alerts should trigger if an agent requests new permissions, logs in from a strange IP, accesses unusual data types, or moves massive data volumes at 3 AM. Multi-tenant Identity Threat Detection and Response (ITDR) tools make this scalable, surfacing anomalies as distinct incidents rather than requiring manual dashboard monitoring.

4. Rapid Incident Response

When an agent deviates from its baseline, response must be swift and reversible: revoke tokens, suspend app registrations, and audit the accessed data. Because agents interact with human accounts and endpoints, the incident response must be holistic, linking identity data with Endpoint Detection and Response (EDR) telemetry. Elite MSPs script these playbooks in advance.

Commercializing AI Governance

How you sell this matters as much as how you deliver it. Frame this as an assurance service, not a fear tactic. Clients will adopt AI; your job is to ensure they do it safely.

  • Lead with the Inventory: Use the Agent Register as a powerful discovery tool for prospects and a tangible deliverable during Quarterly Business Reviews (QBRs).
  • Create a Dedicated Tier: Bundle these four steps into a premium “AI Governance” tier. Because AI ecosystems change constantly, the recurring revenue is justified.
  • Be the “Department of Yes”: When clients ask about using AI, don’t just say “be careful.” Say, “Yes, and here is our framework for keeping your data secure while you use it.”

Operationally, this service should be integrated into your existing security platform. Relying on disparate point solutions creates blind spots and bloats costs.

Where Guardz Fits In

Guardz is an agentic cybersecurity platform purpose-built for MSPs. Its identity-centric architecture allows MSPs to manage AI agent governance effectively at a multi-tenant scale.

Guardz ties detections directly to identities across M365 and Google Workspace. This means the credentials, permissions, and behaviors of every AI agent are visible on the same dashboard you use for email, endpoint, and cloud security. Combined with a 24/7 Managed Detection and Response (MDR) team that blends AI triage with human SOC analysts, Guardz provides the necessary muscle when incidents occur.

Ultimately, no software makes governance automatic—governance is a proactive process owned by the MSP. Guardz simply provides the visibility and response infrastructure that allows a lean MSP team to execute that process across dozens of clients simultaneously.

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.