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What is MDM’s role in Web Content Filtering?

The internet is both a powerful tool and a growing threat. As the attack surface gets smarter every day, simply handing out devices to your employees and hoping for the best isn’t enough. 43% of data breaches target small to medium-sized businesses, often starting with that one employee clicking a malicious link.

So, how do you keep your team productive and secure without locking everything down?

What is MDM's role in web content filtering
What is MDMs role in web content filtering

It’s not about blocking access alone. IT teams need control over what content is accessible, when, and by whom, across every managed device.

And, for that, firewalls and good intentions aren’t enough anymore.

IT admins and decision makers must understand how enterprise web filtering works, why pairing it with MDM is smarter, and what to look for in solutions that scale with your needs.

What is MDM, and why does it matter now?

Every phone, tablet, or laptop connected to your network is a potential risk. As remote work and personal devices become the norm, the number of ways attackers can get in keeps growing. In the last year, 67% of companies faced security incidents linked to mobile devices. Without MDM in place, it’s nearly impossible to control access, block harmful content, or enforce basic policies.

It gets worse when employees use unapproved apps or websites. Around 80% admit to doing it. These tools bypass your security and open doors you didn’t know existed. That lack of visibility also puts compliance at risk. Regulations like GDPR and HIPAA require full control over how devices access data and the web.

MDM with built-in web content filtering solves all three: it gives you visibility, enforces control, and helps you stay compliant.

Unfiltered internet access is a silent threat to any organization. It opens the door to security breaches, legal risks, and lost productivity. Whether it’s one employee visiting a risky website or hundreds spending hours on distractions, the impact adds up. Let’s explore what web content filtering is and how it protects your organization.

What is web content filtering? A complete breakdown

Web content filtering determines which websites, domains, or content types users can access by applying preset rules to allow or block them. These rules are enforced automatically, depending on critical security policies. The actual filtering methods vary, but the goal is always the same: keep users on safe, relevant websites and away from harmful or non-work-related ones.

Key features to look out for in MDM web filtering

  • Disallowed websites: Block access to specific URLs or domains. Useful for blocking known malicious or inappropriate sites.
  • Allowed websites: Only allow access to approved websites. All others are blocked by default. Ideal for highly regulated environments.
  • Category-based filtering: Block entire categories like adult content, gambling, social media, streaming, and file sharing. Quick to implement and easy to adjust.
  • Time-based rules: Control when filtering applies. For example, block social media during work hours but allow it after hours.
  • Role-based filtering: Apply different rules for different users, executives, interns, IT staff, based on business needs.

These rules can be as strict or as flexible depending on organizational needs. To ensure these rules hold up on mobile and remote devices, they need to be enforced directly on each device. And MDM web filtering makes it possible.

Why MDM web filtering is critical for every business?

Most people think of web filtering as a security tool, and it is. But it’s more than that. A web filtering tool is a multi-purpose control layer that delivers value across your operations:

1. Stronger security

  • Over 90% of malware is delivered via the web.[1]
  • Blocking risky sites helps prevent phishing, ransomware, and data theft.
  • It reduces the chance of users clicking something dangerous, on purpose or by accident.

2. Better productivity

  • Employees spend up to 2.5 hours per workday on non-work websites.[2]
  • Blocking distractions like social media, entertainment, or shopping sites keeps people focused on tasks.
  • Time-based controls give flexibility without losing control.

3. Easier compliance

  • Many regulations (like CIPA, HIPAA, and GDPR) require controlling access to specific types of content.
  • Enterprise web filtering helps prove you’re applying those rules—through logs, reports, and consistent enforcement.

4. Cleaner bandwidth usage

  • Streaming and downloading hog network resources.
  • Filtering prevents non-essential content from slowing down performance for everyone.

Most companies recognize the risks of the internet. But where they fall short is in how they manage them. Browser plugins, local firewalls, and manual checks don’t scale. They’re easy to bypass, hard to maintain, and don’t work once the device leaves the building.

When you pair web filtering with Mobile Device Management, everything changes.

MDM web filtering enforces content rules at the device level, not just in the browser. That means policies are in place no matter where the user is, what browser they use, or how they connect.

It’s a simple upgrade with massive impact: better security, better focus, and better control, without slowing your teams down.

How MDM and web content filtering work together

Integrating enterprise web content filtering into your MDM means the controls travel with the device, no matter the browser or connection. The rules follow the device, not the location. It’s become a strategic shift in managing risk, productivity, and compliance across every endpoint.

  • Unified control: Set your filtering policies once, and push them instantly to every device, iOS, Android, Windows, and Chromebook.
  • Real time enforcement: Whether users switch from office Wi-Fi to public networks or cross time zones, your policies stay active. No delays. No gaps.
  • Granular policy management: Block streaming for interns but allow it for marketing. Apply different rules by role, device type, or location. Control at scale, without one-size-fits-all restrictions.
  • Clear reporting and audits: MDM logs everything, what’s blocked, when, where, and why. When compliance officers ask, you have the data. When users question access, you have the answers.

MDM with integrated web filtering means moving from reactive defense to proactive control. It’s not just about blocking bad sites, it’s about making sure every device follows your rules, everywhere, all the time.

Best practices for setting up MDM web filtering

Security isn’t static. Neither are your people. They’re remote, mobile, and always connected.
If your controls don’t travel with them, you’re exposed. MDM web filtering fixes that by anchoring policies to the device, not the network or browser. It’s smarter, harder to bypass, and built for how work actually happens.

Here’s how to set it up right:

  • Start simple: Block broad categories first such as malware, adult content, streaming. Browser-based controls make deployment fast and manageable.
  • Customize by role: Executives, sales teams, and developers have different needs. Your filters should reflect that.
  • Communicate clearly: Let users know what’s blocked and why. Transparency drives compliance and cuts friction.
  • Monitor, then optimize: Review web filtering logs regularly. Adjust filters according to usage patterns, risks, and change.

Enterprise web filtering alone can’t do that. But MDM web filtering can.

That’s why more organizations are ditching standalone tools for integrated, always-on control.

How Enterprise Web Content Filtering Elevates Workplace Efficiency and Security

Distractions, unsafe websites, and unauthorized content directly impact productivity and open the door to serious security risks. Adding MDM web filtering has become a strategic business decision. It strengthens security, sharpens focus, and simplifies risk management across every device. When built into an MDM platform, enterprise web content filtering becomes a seamless way to enforce safe browsing without extra tools.

Strong solutions such as Scalefusion Veltar offer real-time web monitoring, category-based blocking, and detailed usage insights. It gives IT teams centralized control over web access, making it easier to protect users and data across desktops, laptops, and mobile devices.

1. Keeps threats out before they do damage

Most cyberattacks start with a link. A user clicks. Malware installs. Data leaks. With mdm web filtering, that moment never happens.

  • Devices automatically block phishing sites, suspicious downloads, and unsafe content.
  • It doesn’t matter what browser they use or where they’re connected.
  • Threats are stopped before users even know they exist.

You reduce your exposure without relying on human judgment or luck.

2. Removes distractions that kill focus

On average, employees spend 2–3 hours per workday on non-work websites. That’s not lost time, it’s lost momentum.

Enterprise web filtering lets you:

  • Limit access to entertainment, shopping, and social media during work hours
  • Create flexible rules based on role or department
  • Adapt filtering dynamically—tighten during focus hours, loosen when needed

Because this runs through your MDM, users can’t bypass it with browser tricks or mobile data.

Bottom line: Your team works smarter. IT doesn’t micromanage.

3. Helps you stay ahead of compliance demands

Whether you’re following HIPAA, CIPA, GDPR, or internal data handling policies, one thing’s consistent: content access needs to be controlled and logged.

MDM-driven filtering handles that by:

  • Enforcing content rules at the device level
  • Applying different filtering standards by user or location
  • Generating logs and reports that stand up to audits

You don’t need a stack of tools to check those boxes, just one well-configured MDM with built-in web filtering.

It’s controlled without complexity.

4. Reduces IT overload and support burden

Without MDM integration, web filtering is clunky. IT has to install extensions, update policies manually, and deal with endless “Why can’t I access this site?” tickets.

With MDM web filtering, all of that goes away:

  • One dashboard controls all devices
  • Updates sync instantly

5. Scale with your business

Real efficiency isn’t about doing more, but about removing the friction that slows teams down. With MDM-powered filtering, that friction disappears. It works quietly in the background, keeping devices secure and focused at scale. Whether you’re growing fast or keeping things lean, enterprise web content filtering makes sure your access policies stay consistent and effective.

MDM makes sure:

  • Every device follows the same rules
  • New users are brought into the system automatically
  • Filtering grows with you, without needing a bigger IT team

Choosing the right MDM: Why Scalefusion Veltar stands out

Teams move across browsers, networks, and devices. If your MDM can’t keep up, it’s not working. You shouldn’t rely on plugins to block harmful content or guess if policies are enforced.

Scalefusion MDM fixes that. It adds real-time, cross-platform, role-based web filtering directly into your MDM, simple, native, and built for modern work. Control access, content, security, and compliance from one place.

Scalefusion Veltar distinguishes itself with robust web content filtering capabilities built directly into its MDM suite. By integrating web content filtering within its MDM platform, Scalefusion Veltar simplifies endpoint security and content control—all from a centralized dashboard—making it a smart choice for organizations seeking both usability and security in their MDM strategy.

Here’s how Scalefusion handles MDM web filtering better than most:

  1. Flexible, granular policy controls

Need to block streaming for one team, but allow it for another? Want to whitelist internal tools and block everything else?

Scalefusion lets you:

  • Create multiple user profiles
  • Assign them by device group, OS, or user type
  • Control access by role, device, or entire user group
  • Block entire web categories or specific patterns

2. Real-time syncing and remote updates

Change a filtering rule in your dashboard, and it applies instantly, wherever the device is. No user action needed. No manual updates. Whether it’s a policy tweak or a full lockdown, you’re in control with just a few clicks.

3. Detailed logging and reports

Need to prove compliance? Want insight into which sites users are trying to access?

Scalefusion gives you:

  • Web activity logs
  • Blocked access reports
  • Policy enforcement histories

All from a single pane of glass.

The bottom line

Scalefusion Veltar combines enterprise-grade control with simplicity. It’s easy to deploy, intuitive to manage, and powerful enough to enforce enterprise web filtering across thousands of devices.  If you want an MDM that doesn’t just manage devices but actively shapes a safer, more focused digital environment, Scalefusion is the one to watch.

 

 

FAQs

1. What is a web filtering system?

A web filtering system is a security tool that blocks access to malicious, inappropriate, or non-productive websites based on predefined policies. When integrated with mobile device management, MDM web filtering enforces safe browsing across corporate devices, helping organizations maintain compliance, reduce exposure to threats, and limit distractions.

2. What is MDM Web Filtering?

MDM Web Filtering is a feature within Mobile Device Management solutions that allows IT teams to control and restrict website access on managed devices. It helps block harmful or distracting content, enforce safe browsing, ensure regulatory compliance, and protect users from online threats—making it essential for schools and businesses managing remote or mobile endpoints.

3. Can MDM track websites?

Yes, MDM web filtering allows IT teams to track and log the websites accessed on managed devices. It provides visibility into user behavior, flags risky domains, and enforces access controls—ensuring that internet usage aligns with security policies and organizational goals.

4. What is the purpose of web filtering?

The primary purpose of MDM web filtering is to control and monitor internet access on organization-owned devices. It helps enforce acceptable use policies, protect against harmful content, and maintain user productivity, no matter where or how the device is used.

5. What is one of the key benefits of web filtering?

One major benefit of MDM web filtering is real-time threat prevention. By blocking access to malicious or compromised websites, it helps IT teams can reduce the risk of phishing, malware, and data breaches on managed devices.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How to find Weidmüller Industrial Ethernet switches on your network

Latest Weidmüller Industrial Ethernet switch vulnerabilities #

Multiple vulnerabilities have been disclosed in certain models and versions of Weidmüller Industrial Ethernet switch firmware. These vulnerabilities would allow a remote, unauthenticated attacker to execute arbitrary commands or perform denial-of-service against vulnerable devices.

The following models and versions are affected

  • IE-SW-VL08MT-8TX firmware versions prior to 3.5.36
  • IE-SW-PL10M-3GT-7TX firmware versions prior to 3.3.34
  • IE-SW-PL10MT-3GT-7TX firmware versions prior to 3.3.34
  • IE-SW-PL16M-16TX firmware versions prior to 3.4.32
  • IE-SW-PL16MT-16TX firmware versions prior to 3.4.32
  • IE-SW-PL18M-2GC-16TX firmware versions prior to 3.4.40
  • IE-SW-PL18MT-2GC-16TX firmware versions prior to 3.4.40
  • IE-SW-VL05M-5TX firmware versions prior to 3.6.32
  • IE-SW-VL05MT-5TX firmware versions prior to 3.6.32
  • IE-SW-VL08MT-5TX-1SC-2SCS firmware versions prior to 3.5.36
  • IE-SW-VL08MT-6TX-2SC firmware versions prior to 3.5.36
  • IE-SW-VL08MT-6TX-2SCS firmware versions prior to 3.5.36
  • IE-SW-VL08MT-6TX-2ST firmware versions prior to 3.5.36

What is the impact? #

Successful exploitation of the missing authentication or authentication bypass vulnerabilities would allow an attacker to execute arbitrary commands on vulnerable switches, allowing them to take full control of affected devices. Three of the other vulnerabilities allow an attacker to potentially disrupt system operations and cause a denial-of-service against vulnerable switches.

Are any updates or workarounds available? #

Weidmüller firmware release notes indicate that the following models and versions are no longer vulnerable. Upgrade affected systems to the new firmware versions.

  • IE-SW-VL05M-5TX and IE-SW-VL05MT-5TX to version 3.6.32
  • IE-SW-VL08MT-8TX, IE-SW-VL08MT-5TX-1SC-2SCS, IE-SW-VL08MT-6TX-2SC, IE-SW-VL08MT-6TX-2ST and IE-SW-VL08MT-6TX-2SCS to version 3.5.36
  • IE-SW-PL10M-3GT-7TX and IE-SW-PL10MT-3GT-7TX to version 3.3.34
  • IE-SW-PL16M-16TX and IE-SW-PL16MT-16TX to version 3.4.32
  • IE-SW-PL18M-2GC-16TX and IE-SW-PL18MT-2GC-16TX to version 3.4.40

How do I find Weidmüller Industrial Ethernet switches with runZero? #

From the Asset Inventory, use the following query to locate potentially impacted assets:

(hw:"Weidmüller IE-SW-VL08MT-8TX" OR hw:"Weidmüller IE-SW-PL10M-3GT-7TX" OR hw:"Weidmüller IE-SW-PL10MT-3GT-7TX" OR hw:"Weidmüller IE-SW-PL16M-16TX" OR hw:"Weidmüller IE-SW-PL16MT-16TX" OR hw:"Weidmüller IE-SW-PL18M-2GC-16TX" OR hw:"Weidmüller IE-SW-PL18MT-2GC-16TX" OR hw:"Weidmüller IE-SW-VL05M-5TX" OR hw:"Weidmüller IE-SW-VL05MT-5TX" OR hw:"Weidmüller IE-SW-VL08MT-5TX-1SC-2SCS" OR hw:"Weidmüller IE-SW-VL08MT-6TX-2SC" OR hw:"Weidmüller IE-SW-VL08MT-6TX-2SCS" OR hw:"Weidmüller IE-SW-VL08MT-6TX-2ST")

About runZero
runZero, a network discovery and asset inventory solution, was founded in 2018 by HD Moore, the creator of Metasploit. HD envisioned a modern active discovery solution that could find and identify everything on a network–without credentials. As a security researcher and penetration tester, he often employed benign ways to get information leaks and piece them together to build device profiles. Eventually, this work led him to leverage applied research and the discovery techniques developed for security and penetration testing to create runZero.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How to manage passkeys for your Google Account

Passkeys are digital keys that combine cryptography and biometrics to create a more secure and convenient way to authenticate online identity. Instead of remembering and typing a password, you can use a fingerprint reader or Face ID to verify your identity and gain access to your online accounts.

 

What are Google’s requirements for passkeys to work?

To use passkeys for your Google Account, your authentication device must meet the following requirements:

  • An Android device that runs at least Android 9.

  • An iOS device that runs at least iOS 17.

  • A macOS device that runs at least Ventura.

  • A Windows computer that runs at least Windows 10.

  • If you use a hardware key for passkey authentication, check whether it supports the FIDO2 protocol.

  • If you use NordPass for passkey management, make sure you have the app or extension installed on your device.

 

How to set up a passkey for your personal Google Account

Google Account settings follow a similar layout on different devices, so you can follow the setup instructions to your convenience:

  1. In your Google Account settings, select the “Security” tab.

  2. Under “How you sign in to Google,” select “Passkeys and security keys.” You may be asked to verify your identity.

  3. Select “Use passkeys” to switch on passkey authentication. Then, select “Create a passkey.” You will be prompted to unlock your device.

  4. That’s it! You can now use a passkey to access your Google Account.

If you use your Google Account on multiple devices, you can set up unique passkeys for each one.

In the same Google Security settings, you can choose to use passkeys as your primary login method:

  1. Under “How you sign in to Google,” select “Skip password when possible.”

  2. Toggle on “Skip password when possible” and return to settings.

 

How to set up passkeys for Google Workspace

If your organization uses Google Workspace, you may be able to set up a passkey as the primary or secondary authentication method. First, your organization administrator has to switch on passwordless authentication for all Workspace accounts.

For admins:

  1. Log in to your Google Workspace account.

  2. In the Admin Panel, go to the “Security” tab.

  3. Under “Authentication,” select “Passwordless.”

  4. Select “Skip passwords.” For more granular controls, you can adjust this setting for specific departments in your organization.

  5. Optionally, check the “Allow users to skip their password and authenticate with a passkey” box to make passkeys the primary authentication method.

  6. Select “Save.” All users in your organization will now be able to set up a passkey. If you completed step 5, the passkey set up will be mandatory.

For end users:

  1. In your Google Account settings, select the “Security” tab.

  2. Under “How you sign in to Google,” select “Passkeys and security keys.” You may be required to enter your account password to proceed.

  3. Select “Use passkeys.” Then, select “Create a passkey.”

  4. You will be prompted to unlock your device to create the passkey.

  5. You can now use a passkey as an authentication method.

Depending on your organization’s settings, the passkey will work either as a primary or secondary authentication step. If you use more than one device to access Google Workspace, you can create unique passkeys for each one.

 

How to save and manage passkeys for your Google Account in NordPass

Having a Google Account passkey tied to your device can pose some challenges. If you suddenly lose access to that device, you won’t be able to use the passkey to log in to your account. While you can resort to alternative login methods like entering your account password, a simpler solution is creating a passkey with a third-party provider like NordPass.

 

Saving, logging in, and managing your Google Account passkey in NordPass

To set up a passkey for your Google Account, you need to use the Nordpass browser extension.

  1. Log in to your NordPass account to keep it running in the background.

  2. In your Google Account settings, select the “Security” tab.

  3. Under “How you sign in to Google,” select “Passkeys and security keys.”

  4. Click “Use passkeys” to switch on passkey authentication.

  5. Click “Create a passkey.” You may be prompted to enter your account password.

  6. You will see a NordPass pop-up prompting you to create a passkey. Add a title to the passkey and select “Create.”

  7. In the Google Account screen, click “Done.”

That’s it! You’ve created a Google Account passkey with NordPass. Thanks to synchronization, you will be able to use it to log in to Google on any device that has NordPass installed.

To manage your passkey, go to your NordPass vault. In the “Passkeys” tab, locate your Google Account passkey. Click the three dots on the right side of this passkey and select “Edit.” You can add extra information using custom fields.

If you want to delete your NordPass passkey, you can do so in the Google Account security settings. Alternatively, you can switch off passkeys as the primary authentication method, as detailed in the instructions above.

  1. In the Security settings, select “Passkeys and security keys.”

  2. You will see a list of passkeys connected to your Google Account. Select the “X” next to the NordPass passkey.

  3. Confirm your selection. If you want to add a NordPass passkey to your Google Account in the future, follow the previous instructions.

Note that disconnecting NordPass from your Google Account passkey options doesn’t automatically remove the passkey from your vault. To remove it, click the three dots on the right side of the passkey in your vault and select “Move to trash.” 

 

Using Google to sign in to your Nord Account or Nord Business Account

It’s not recommended to store both your Google account password and passkey in NordPass if you use Google as an authentication service to sign in to NordPass. If you are using Google single sign-on (SSO), you need to log in to your Google account first before unlocking NordPass. For this reason, you should not depend solely on NordPass for accessing your Google account.

However, you can still use passkeys to access your Google account. There are two workarounds to use passkeys for the Google account used to log in to NordPass:

Google offers passkey authentication as an alternative to passwords, which means that you can use both a passkey and a password to log in to your Google account. A password can be used when signing in to NordPass, while a passkey stored in NordPass can be used to log in to your Google account in other cases.

Alternatively, you can create multiple passkeys for your Google account and use the one not provided by NordPass to log in to your NordPass account. Another passkey, provided by NordPass, can be used to log in to your Google account whenever it’s needed.

 

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Data governance checklist: Turning strategy into action

This is the fifth and final article in our blog series based on our data governance report. Throughout this series, we’ve explored how governance helps manage data through its lifecycle, strengthens resilience, and fuels compliance and business growth.

Now it’s time to bring it all together — and put governance into practice.

This blog introduces a practical framework/checklist designed to help organizations move from intention to execution. Whether you’re just getting started or refining a mature program, the model outlined here offers a clear way to assess priorities, identify gaps, and scale governance with confidence.

Governance doesn’t start with technology — it starts with structure 

A governance program can’t succeed without clarity on goals, ownership, risk, and accountability. That’s why a structured framework is essential — not to add complexity, but to cut through it.

In Keepit’s data governance report, we provide three interconnected governance lenses, each supported by 10 critical checklist questions. Below, we outline the key areas these questions cover.

 

1. Framework readiness: Establishing the foundation for governance 

Before governance can scale, it needs a solid foundation. This checklist can help you assess if your organization has the right structures, policies, and oversight to support and sustain governance. It focuses on:

  • Clear governance roles and responsibilities 
  • Policy enforcement and standardization 
  • Classification, privacy, and retention frameworks 
  • Regulatory alignment and auditability 
  • Mechanisms for continuous review and improvement

2. Classification strategy: Organizing data to reduce risk and increase value

Governance depends on knowing what data you have and treating it accordingly. This checklist helps define a fit-for-purpose classification model — one that supports access control, automation, and downstream compliance. It includes:

  • Mapping data types, sources, and storage locations 
  • Assessing sensitivity and access risk 
  • Defining classification categories and metadata tagging 
  • Supporting tools and automation capabilities 
  • KPIs to monitor classification effectiveness

3. Board-level alignment: Elevating governance to a strategic business function 

For governance to succeed, it must be visible at the top. This checklist helps ensure governance is not just operational — it’s strategic. It supports board engagement by emphasizing:

  • Acknowledgement of the risk management process (part of NIS2
  • Leadership’s understanding of governance goals 
  • Framing governance in terms of business value and risk 
  • Communicating maturity, cost, and ROI 
  • Enabling cross-functional alignment 
  • Reporting and collaboration at the executive level 

Use the checklist to spark internal conversations 

These questions aren’t just for IT or compliance — they’re designed to be cross-functional.  You can use them in workshops, planning sessions, or executive briefings to create alignment and drive accountability.

Most importantly, they turn governance from an abstract concept into a shared capability. 

Before implementing a governance framework, organizations need leadership buy-in. The checklists can help guide discussions at the executive level. 

Conclusion: From questions to execution 

A checklist alone won’t build a governance program — but the right questions will move you from assumptions to action. Organizations should use these checklists as a starting point, adapting them to their specific needs.

Next step: Assess your current governance framework — which gaps need to be filled? 

Data governance report

Get the report for the three checklists and all 30 questions in an interactive format — and build a governance framework that fits your business. 

Wrapping up the data governance blog series  

This article concludes our five-part blog series based on the Intelligent Data Governance report. If you’ve followed along, you now have a clearer understanding of how governance strengthens lifecycle control, resilience, and strategic growth. 

 

1. Part 1: Intelligent data governance

2. Part 2: Data lifecycle  

3. Part 3: Resilience against corruption and disruption  

4. Part 4: Data governance fuels growth and compliance  

About Keepit
At Keepit, we believe in a digital future where all software is delivered as a service. Keepit’s mission is to protect data in the cloud Keepit is a software company specializing in Cloud-to-Cloud data backup and recovery. Deriving from +20 year experience in building best-in-class data protection and hosting services, Keepit is pioneering the way to secure and protect cloud data at scale.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is ransomware as a service (RaaS) and how does it work?

Ransomware as a service (RaaS): What it is and how it works

Cybercrime is advancing not by years or months but by days, and ransomware as a service (RaaS) is one of its most dangerous examples. By enabling even non-technical criminals to launch devastating ransomware attacks, RaaS has made ransomware more accessible, scalable, and profitable than ever.

Ransomware as a service has become a booming underground industry, with some RaaS groups generating millions in annual revenue. According to a 2024 survey reported by Statista, 72% of businesses worldwide were affected by ransomware attacks, with many of them linked to the RaaS model.

In this article, we’ll break down what ransomware as a service is, how it works, how it’s monetized, and which industries are most affected. We’ll also explore relevant examples, legal implications, and what you can do to protect your business from these threats.

What is ransomware as a service (RaaS)?

Ransomware as a service (RaaS) is a business model in which ransomware developers lease their malware to affiliates who carry out ransomware attacks. In return, the developers receive a percentage of the ransom payments.

The model allows even threat actors with minimal technical skills to launch ransomware campaigns by relying on pre-built tools and support infrastructure. RaaS kits often include ransomware executables, dashboards for tracking infections and payments, support documentation, and even customer service for affiliates.

What are the three types of ransomware?

RaaS platforms typically distribute one or more of the following ransomware types, each designed to pressure victims into compliance through different tactics:

  • Locker ransomware. Locks the victim out of their system, preventing access but not encrypting data.
  • Crypto ransomware. Encrypts files and demands a ransom for the decryption key.
  • Doxware. Instead of locking or encrypting files, this type of ransomware threatens to publicly release the victim’s personal data.

Each type plays a distinct role in the RaaS ecosystem, but all aim to exploit fear, urgency, and system vulnerabilities to benefit financially from victims.

How does the RaaS model work?

The RaaS model works by enabling cybercriminal developers to sell or lease ransomware tools to affiliates, who then distribute them to targets. The profits from successful ransom payments are split between the developer and the affiliate — usually ranging from 60/40 to 80/20.

RaaS operates much like a typical software-as-a-service (SaaS) business. It comes with a backend dashboard, encryption tools, customer support for attackers, and often even marketing materials. Some ransomware groups run dark web portals where affiliates can register, choose ransomware variants, track infections, and manage payments in cryptocurrencies.

Here’s how the RaaS system works step-by-step:

Stage

RaaS developer role

Affiliate role

Tool creation

Develops ransomware, builds encryption engine and support tools

N/A

Platform launch

Sets up a RaaS portal (often on the dark web)

Registers and gains access to the platform

Distribution

Provides ransomware kits, manuals, and support

Launches phishing emails, malicious ads, or exploits vulnerabilities

Execution

May monitor or support live ransomware attacks, often maintaining and adapting tools to bypass evolving security measures

Executes ransomware campaigns, targets systems

Payment collection

Provides cryptocurrency wallet integration

Negotiates and collects ransom from victims

Profit split

Takes a percentage of the ransom collected

Receives a share of the ransom (often larger than the developer’s)

The model is appealing to both parties. Developers can profit without risking exposure, while affiliates don’t need technical expertise — they simply need access to targets and distribution methods.

RaaS platforms may offer multiple tiers, just like SaaS subscriptions, including:

  • Basic kits (single ransomware variant).
  • Premium access (analytics dashboards, anti-detection tools).
  • Fully managed services (everything handled by developers).

How does RaaS generate revenue?

Ransomware as a service generates revenue through multiple income streams that mirror legitimate SaaS business models. These flexible monetization tactics allow RaaS operators to appeal to a broad range of cybercriminals (from lone actors to highly organized ransomware-as-a-service groups), all while scaling their platforms efficiently.

Below are the most common revenue models used in RaaS operations.

Subscription fees

Affiliates pay recurring fees (typically weekly or monthly) to access RaaS platforms. These subscriptions grant access to ransomware builders, affiliate dashboards, encryption modules, and support forums. Higher-tier subscriptions often include additional tools such as antivirus evasion, real-time analytics, or 24/7 technical support. The SaaS-style pricing model ensures a steady income for developers while giving affiliates a professionalized attack toolkit.

Profit-sharing (affiliate commissions)

Many RaaS platforms operate on a commission basis where developers provide ransomware tools for free or at low cost, then take a percentage of any ransom paid by victims. The split can vary from 10% to 40%, depending on the sophistication of the platform and the level of support provided. This model lowers the barrier to entry for affiliates while allowing developers to profit passively from each infection.

Pay-per-use pricing

Some RaaS operations offer one-time campaigns or limited-use packages. Affiliates can pay a flat fee to deploy ransomware for a defined period or for a certain number of attacks without committing to an ongoing subscription. This model is attractive to cybercriminals looking to test the waters before investing in long-term access and contributes to the rapid spread of RaaS ransomware by lowering initial costs.

Installation and integration fees

Advanced affiliates may pay extra for tailored deployment methods. These methods can include custom payloads, integration with phishing kits, bundling with infostealer malware, or delivery via pre-compromised access points. Some RaaS systems offer technical support to help affiliates bypass security measures during installation, making the overall attack more effective. These services are often sold as premium upgrades.

Licensing deals

In some cases, RaaS developers sell the ransomware engine outright under a licensing model. Buyers gain full control over the malware, with no need to pay commissions or stay connected to the original platform. This model appeals to more experienced actors looking to build private campaigns, and it aligns closely with the evolution of malware-as-a-service ecosystems, where modular attack kits are traded and customized on the dark web.

Ransom customization services

To increase payment success rates, some RaaS developers offer services to tailor the ransom experience. The offerings can include branded ransom notes, multilingual support, live chat with victims, and dynamic price adjustments based on victim size or location. These add-ons position RaaS as a polished extortion platform aimed at maximizing revenue from every infected system.

With multiple revenue channels and an adaptable pricing structure, the ransomware-as-a-service model has matured into a sustainable cybercrime business. Its blend of low-entry costs for affiliates and high-profit potential for developers is a key reason why RaaS continues to succeed in the broader world of cybersecurity threats.

Ransomware as a service is illegal under nearly all national laws and international conventions. While its business model may mirror that of legitimate SaaS platforms, its purpose — facilitating cyber extortion — is a criminal offense.

RaaS platforms are designed to enable the deployment of ransomware, a type of malware that encrypts victims’ files and demands payment in exchange for decryption keys. This practice violates laws related to computer misuse, unauthorized access, data theft, extortion, and cyber fraud. As a result, both the developers who create RaaS software and the affiliates who use it can face serious legal consequences.

Why RaaS is considered illegal:

  • It enables extortion by profiting from threats and coercion, typically demanding cryptocurrency payments from victims under duress.
  • It facilitates unauthorized access because RaaS tools are used to break into corporate or personal systems without permission.
  • It spreads malware, and distributing or advertising RaaS software qualifies as trafficking in malicious code, which is prosecutable under most national and international laws.
  • It supports organized cybercrime, with many RaaS operations linked to cybercriminal gangs and ransomware-as-a-service groups, some of which are sanctioned or connected to state-sponsored entities.

Developers and affiliates involved with ransomware as a service can face severe penalties, including fines, imprisonment, asset seizure, and even extradition, depending on their country’s laws and the scale of the ransomware attacks. Additionally, administrators of online forums or marketplaces that facilitate the promotion or sale of RaaS platforms may be prosecuted for aiding and abetting cybercrime. Organizations or individuals who knowingly use or distribute RaaS tools, even indirectly, risk being charged with criminal conspiracy or racketeering offenses.

International law enforcement agencies have coordinated efforts to dismantle multiple RaaS groups by tracing cryptocurrency transactions and infiltrating dark web forums. The distribution and sale of RaaS tools often take place on the dark web, which shares similarities with other cybercrime ecosystems, such as malware-as-a-service platforms. Being connected to RaaS — even indirectly through development, distribution, or use — can result in prosecution.

Notable global examples of RaaS

Several ransomware-as-a-service operations have gained notoriety worldwide due to their scale and impact on businesses and governments. These examples highlight how RaaS groups use technology and partnerships to execute high-profile attacks.

1. REvil (Sodinokibi)

REvil is one of the most infamous RaaS groups, known for targeting large corporations and demanding multimillion-dollar ransoms. Operating as a ransomware-as-a-service platform, REvil recruits affiliates who carry out attacks, with profits split between developers and ransomware operators. They are responsible for high-profile incidents, including attacks on meat-processing giant JBS and tech company Kaseya.

2. DarkSide

DarkSide gained global attention in 2021 after a ransomware attack on Colonial Pipeline, causing fuel shortages across the U.S. Their RaaS model emphasizes a professional service approach with customer support and a “code of conduct,” ironically advising against targeting certain sectors like healthcare. DarkSide disappeared after law enforcement pressure but resurfaced under different aliases.

3. LockBit

LockBit is another dominant ransomware operator, known for its fast encryption speeds and aggressive extortion tactics, including leaking stolen data if ransoms aren’t paid. Over time, it has evolved significantly, with major iterations like LockBit 2.0 and LockBit 3.0 reflecting ongoing upgrades and a push toward professionalization. Its affiliate program enables multiple cybercriminal groups to deploy ransomware using LockBit’s ever-advancing infrastructure.

4. Conti

Conti operates as a RaaS model with a well-organized affiliate network. It has targeted healthcare, government, and critical infrastructure sectors globally. Conti’s leak site has been used to publicly shame victims who refuse to pay.

How do the RaaS attacks work?

Ransomware-as-a-service attacks work by combining the technical expertise of ransomware developers with the operational efforts of affiliates who deploy the ransomware on targets. This collaboration allows cybercriminals with varying skill levels to launch effective ransomware campaigns.

How does ransomware get on a server?

RaaS affiliates typically gain access to servers or networks through various ransomware attack vectors, including phishing emails, software vulnerabilities, or stolen credentials. Once inside, they deploy the ransomware payload — software that encrypts files and locks users out of critical systems.

Common infection methods include sending malicious email attachments or links, exploiting weak remote desktop protocols (RDP), and using malware dropper tools. Once ransomware is active, it begins encrypting data and sometimes exfiltrates sensitive information to use as additional leverage during ransom negotiations.

What happens if you don’t pay the ransom?

If victims refuse to pay the ransom, threat actors usually escalate their demands by threatening to permanently delete encrypted data or publicly leak stolen information. This double extortion tactic increases pressure on victims to comply. Failure to pay can result in severe operational disruptions, financial losses, and reputational damage. However, paying the ransom does not guarantee that attackers will restore access or refrain from further attacks.

Cybercriminals often target repeat victims who pay once because they know those victims are more likely to pay again. As a result, law enforcement and cybersecurity experts generally advise against paying ransom to discourage criminal behavior.

Cybersecurity risks associated with RaaS attacks

Ransomware-as-a-service attacks pose significant cybersecurity risks to individuals, businesses, and critical infrastructure worldwide. Their increasing sophistication and accessibility have made ransomware one of the most pervasive cyber threats today.

RaaS attacks threaten data integrity by encrypting essential files and systems, rendering them inaccessible until a ransom is paid. Such disruption can halt business operations, cause financial losses, and damage an organization’s reputation.

Additionally, many RaaS attacks involve data exfiltration, where threat actors steal sensitive information before encrypting systems. Such data is often used for blackmail or sold on the dark web, compounding the victim’s exposure to privacy breaches and regulatory penalties.

The widespread availability of RaaS tools lowers the technical barrier for cybercriminals, leading to an increase in the number and diversity of attacks. As a result, even small businesses with limited cybersecurity defenses are now targets because they often serve as gateways into larger supply chains, creating a ripple effect that even a single ransomware attack can trigger.

Furthermore, RaaS operators often use ransomware attack vectors such as phishing, software vulnerabilities, and compromised credentials, exploiting weaknesses in enterprise cybersecurity strategies. These attacks may also coincide with other forms of malware infections, including infostealer malware, which harvests user credentials and other valuable data.

The complexity of these attacks has made defense more challenging, requiring continuous monitoring and proactive measures. Services like dark web monitoring can help detect if stolen data is being traded or leaked online, enabling a faster response.

Ultimately, the risks of RaaS attacks emphasize the critical importance of layered cybersecurity strategies to protect sensitive information and maintain operational continuity.

Which industries are most threatened by RaaS attacks?

Ransomware-as-a-service attacks primarily target industries that store sensitive data, support critical infrastructure, or rely on uninterrupted operations. These sectors experience the highest frequency and impact of ransomware attacks.

Recent ransomware-as-a-service statistics reveal that the healthcare industry is a major target due to its sensitive patient information and the critical nature of its services. Disruptions caused by ransomware in healthcare can threaten patient safety and lead to severe regulatory penalties.

The financial sector also faces a high volume of RaaS attacks. Banks, insurance companies, and other financial institutions hold valuable client data and financial assets, making them attractive targets for extortion.

Manufacturing and critical infrastructure sectors are frequently affected as well, where ransomware can halt production lines or essential public services, causing broad economic and social consequences.

Government agencies and educational institutions are similarly vulnerable. Despite often limited cybersecurity budgets, these organizations hold large amounts of sensitive data and perform essential functions, making them appealing targets for ransomware-as-a-service groups.

How can you prevent and protect against RaaS attacks?

Preventing ransomware-as-a-service attacks requires a proactive cybersecurity approach, combining technical measures with employee awareness and organizational policies. Businesses and individuals can reduce their risk by implementing the following best practices:

  1. Regularly update and patch software to close vulnerabilities that threat actors exploit. Doing so includes updating applications, operating systems, and network devices. Many ransomware-as-a-service groups take advantage of unpatched systems to gain initial access.
  2. Implement strong access controls and multi-factor authentication (MFA). Limiting user privileges and requiring MFA can prevent unauthorized access, even if login credentials are compromised.
  3. Conduct ongoing employee training and phishing simulations. Since ransomware often enters networks via phishing emails, educating staff about recognizing suspicious messages and links is critical.
  4. Maintain regular, secure backups of all critical data. Backups should be stored offline or in isolated environments to ensure ransomware cannot encrypt or delete them. In case of an attack, backups allow for faster recovery without paying a ransom.
  5. Deploy advanced endpoint detection and response (EDR) and network monitoring solutions to detect unusual behavior early. Doing so enhances ransomware resilience by identifying and stopping attacks before they spread widely. Combine these solutions with security best practices — such as zero-trust principles, least-privilege access, and established frameworks like the NIST Cybersecurity Framework.
  6. Establish and routinely test an incident response plan to ensure quick and coordinated action in case of a ransomware infection.
  7. Use a threat exposure management platform like NordStellar, which offers proactive dark web monitoring and rapid response, helping you detect and reduce the risk of ransomware-as-a-service attacks before they impact your operations.

By combining these preventive strategies, organizations can build defenses against the RaaS technology and reduce their risk of falling victim to ransomware attacks.

Future of ransomware as a service (RaaS)

The future of ransomware as a service looks concerning because this cybercrime model continues to expand. With RaaS technology becoming more sophisticated, its accessibility will likely grow, enabling a wider range of cybercriminals — including less technically skilled actors — to launch attacks.

Building on this, ransomware-as-a-service groups are expected to innovate with new tactics. These tactics may include combining ransomware with other types of malware or targeting emerging technologies and critical infrastructure more aggressively.

Given such a trajectory, it’s important for individuals and organizations to understand the risks posed by RaaS and implement the preventive and protective strategies outlined earlier. Staying informed, maintaining robust cybersecurity hygiene, and using expert services like those offered by NordStellar will be essential in mitigating the impact of future ransomware threats.

Stop ransomware threats before they escalate and cause damage. Contact NordStellar to protect your organization from RaaS attacks.

 

About NordStellar
NordStellar is a threat exposure management platform that enables enterprises to detect and respond to network threats before they escalate. As a platform and API provider, NordStellar can provide insight into threat actors’ activities and their handling of compromised data. Designed by Nord Security, the company renowned for its globally acclaimed digital privacy tool NordVPN.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is an IT Service Catalog?

Introduction 

Let’s start with a very common scenario. You’re at work, in your company, and you need IT support: for example, you need first-time access to a new application, or you have to report a problem with company software, or maybe you want to request an upgrade for your work device. Without a clear and well-organized system, every request would turn into a complicated route of emails, phone calls, and indefinite waiting times… at the expense of your mood and productivity. 

 That’s why, in a modern company, IT services must be well-structured and readily accessible. 

An IT Service Catalog is the perfect solution to bring order to this often very complex and branching ecosystem. 

 But be careful! We’re not talking about just a list of available services, but rather a true strategic guide to improving efficiency, transparency, and communication between the IT department and the rest of the organization. 

In the following sections of this article, we’ll focus on exactly this. 

 We’ll begin with definitions and examine the essential requirements for a functional and efficient IT Service Catalog. We’ll then move on to best practices for its implementation. Finally, we’ll see why EasyVista’s tools and solutions can be so useful and valuable in this field. 

Get the latest ITSM insights! Explore AI, automation, workflows, and more—plus expert vendor analysis to meet your business goals. Download the report now!

IT Service Catalog – Definition, Importance, Operation 

As we’ve already emphasized: an IT Service Catalog isn’t just a simple list of services. Through a good IT Service Catalog, users should be able to identify the available services in a simple, intuitive way, understand how to access them and how quickly, and be able to act quickly to get what they need. 

 The result? 

 An overall improvement in the experience of using IT services… which in turn translates into greater workplace satisfaction, with all the positive effects in terms of employee retention, but also—and above all—enhanced quality of service provided to external customers. 

 In short, a win-win dynamic. 

Now, concretely, which IT services can and should be included in a catalog? 

 Let’s look at some examples, choosing from among the most common: 

  • Technical support: the basic level. Effective support for quickly resolving any hardware and software issues, from simple password resets or email configuration to more complex matters that may require proper escalation. 
  • Access management. Here, too, we’re talking about everyday matters, such as requesting authorization for corporate applications, VPN, or collaboration tools. Even small inefficiencies in these areas can easily add up, creating bottlenecks that clog the company’s entire workflow. 
  • Provisioning of new devices, such as requests for laptops, company smartphones, additional monitors, and so on. 
  • Software and licenses: access to productivity suites and specialized software, with the utmost attention to the delicate issue of license management. 
  • Cloud services, such as access to databases, hosting applications, provisioning of virtual machines… and the list could go on for quite a while. 
  • IT security. Speaking of sensitive topics, here’s another crucial point. An IT Service Catalog must handle the reporting of threats and attack attempts, requests for secure VPNs, activation of multi-factor authentication, and everything related to cybersecurity. Note: this is a constantly evolving field, and therefore requires continual updates. 

Context and Importance of the IT Service Catalog 

The IT Service Catalog originally emerged as an integral part of the ITIL (Information Technology Infrastructure Library) framework, a set of best practices for managing IT services, which we covered extensively in this article. 

 ITIL revolutionized IT management by introducing a structured approach based on well-defined processes that are continuously updated. The IT Service Catalog couldn’t be anything but central to this type of framework because, as we’ve seen, it reduces chaos in IT requests, ensures maximum transparency in the delivery of services, and improves overall operational efficiency. 

Last but not least, a good IT Service Catalog helps companies implement strategies for automation and continuous improvement, simplifying the management of IT resources and optimizing operating costs. This is a key point that is a major focus today and will be even more so in the future (and we’ll revisit it later). 

Requirements for an Effective IT Service Catalog 

Let’s delve further into concrete, operational details. An IT Service Catalog is a centralized platform offering a clear, structured overview of all the IT services available within an organization. 

 It might be a consultable document or—much better—an interactive web portal or a module integrated into an ITSM system. 

 In any case, the goal remains the same: simplifying communication between the IT department and end users by providing a detailed overview of the services available, how to request them, and the expected timelines. 

Naturally, there’s no such thing as an immutable, perfect IT Service Catalog. Everything primarily depends on the type of company, the context and sector in which it operates, and its specific needs and goals. 

 In general, however, a well-designed IT Service Catalog should include: 

  • List of services. The starting point, which must provide a clear, orderly, and detailed description of each available service. 
  • Request processes: instructions on how to access the services and what steps are necessary. 
  • SLA (Service Level Agreement), with guaranteed response and resolution times (a key point, as one can imagine, in terms of productivity). 
  • Responsibilities and costs. Another crucial aspect: it’s essential to specify who is actually responsible for delivering a service and any associated costs. 
  • Automation tools and integration with other corporate IT systems. As already noted, but worth repeating: automation plays a pivotal role in the digital ecosystem in which every company now operates. A modern IT Service Catalog must therefore be able to interface with ITSM management software to generate tickets automatically, direct requests to the appropriate teams, and provide real-time updates to users. And these are just some practical examples of the many implications that automation can bring. 

Before closing this section and moving on to best practices for implementing an IT Service Catalog, let’s take a quick look at individual service pages. Again, everything depends on the type of company and context; but it’s a good rule that each service has its own dedicated page showing at least: 

  • A detailed description of what it offers. 
  • Clear instructions on how to submit a request. 
  • Expected delivery times (here we connect to the topic of SLAs, Service Level Agreements). 
  • Useful contacts and references for questions or clarifications. 
  • Service cost, if applicable. 

IT Service Catalog – Best Practices for Implementation 

We’ve examined the context in which the IT Service Catalog fits; we’ve highlighted its importance; and we’ve focused on the requirements it must fulfill. 

 Now, let’s look briefly at best practices for its implementation. 

As we often point out, there is no universal recipe, and much depends on the type of company, the context, and its objectives. 

 However, there are certain solid principles; and we’ll base our list on these key points: 

  • Clear definition of services: the starting point; each service must be described in detail, avoiding excessive technicalities that could confuse users. 
  • Stakeholder involvement: a good IT Service Catalog must reflect the needs of the entire organization, not just the IT department. Collaborating with HR, administration, and other departments helps create a more effective and functional system. 
  • Ease of access and use: the interface must be intuitive, designed with a focus on user experience, and equipped with quick and clear search features. 
  • Continuous monitoring and updating: in the digital ecosystem where we live, IT services evolve at an increasingly rapid pace; the IT Service Catalog must therefore be constantly updated to reflect what’s new and improve the user experience. 
  • Integration with ITSM tools: IT Service Management tools like those offered by EasyVista allow integration of the catalog with other IT management modules. This is a decisive factor when discussing an organization’s digital maturity. And on this kind of integration, we’ll conclude in the next paragraph. 

How EasyVista Can Make a Difference 

By now, it’s abundantly clear: efficiently managing an IT Service Catalog isn’t just a matter of maintaining order—it’s a key factor in improving user experience and optimizing all IT operations. And this is precisely where EasyVista comes in, thanks to its advanced ITSM platform with specific features for service catalog management. 

 With EV Service Manager, the catalog can be created and updated in real time, ensuring maximum transparency and reducing the IT team’s workload. 

 Moreover, EV Reach makes it possible to automate request management, providing immediate responses without the need for human intervention, while EV Self Help integrates an advanced knowledge base and virtual assistants, further streamlining interaction with users. 

 In short, it’s a complete suite for making IT more efficient, proactive, and constantly up to date. 

Conclusion 

A well-structured IT Service Catalog isn’t merely a list of services, but rather a strategic tool that enhances efficiency and communication between IT and users. In short, it’s indispensable in today’s world. Implementing it with the right best practices and relying on advanced tools like those from EasyVista can make all the difference in the daily management of IT services—and, consequently, in the productivity and quality of work life within the company. 

FAQ 

What is an IT Service Catalog?
An IT Service Catalog is a document—or more accurately, a platform—that lists all the IT services available in an organization, providing information on how to request them and on SLAs. 

What are the main advantages of an IT Service Catalog? 
Greater transparency, increased efficiency, reduced response times, and improved management of IT requests. 

How is an IT Service Catalog implemented? 
By clearly defining services, involving stakeholders, ensuring easy accessibility, and regularly updating the catalog. 

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Portnox Wins 2025 Fortress Cybersecurity Award for Network Security

The award recognizes Portnox Cloud in the Best Cybersecurity System/Tool sub-category.

AUSTIN, TX – June 10, 2025 — Portnox, a leading provider of cloud-native, zero trust access control solutions, today announced it has won a 2025 Fortress Cybersecurity Awards in the Network Security category, specifically for its Portnox Cloud solution in the Best Cybersecurity System/Tool sub-category. This recognition from the Business Intelligence Group highlights Portnox’s commitment to protecting systems, infrastructure, and data from the ever-evolving threat landscape.

“We are honored to receive this award from the Business Intelligence Group,” said Denny LeCompte, CEO of Portnox. “As cloud-native security becomes the standard, Portnox Cloud leads this evolution, empowering organizations to enforce zero trust principles without legacy NAC operational burdens. With a focus on simplicity, scalability, and automation, Portnox is shaping the future of secure network access, providing comprehensive and adaptive security for modern organizations.”

Portnox Cloud was recognized for its innovative cloud-native, zero trust Network Access Control (NAC) capabilities, which eliminate the need for on-site hardware, maintenance, and management complexities. This is especially critical for resource-constrained IT security teams managing distributed networks.

The Fortress Cybersecurity Awards program honors the industry’s leading companies and professionals who are going beyond compliance to build and maintain secure systems and processes. Winners are selected based on innovation, measurable impact, and commitment to security best practices.

“The volume and complexity of threats facing organizations today is growing by the minute,” said Russ Fordyce, CEO of the Business Intelligence Group. “The winners of this year’s Fortress Cybersecurity Awards are not only keeping up—they’re setting the pace. We’re proud to honor Portnox for building systems and solutions that make us all more secure.”

 

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.