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Storware Recognized in 2025-26 DCIG TOP 5 VMware Backup – MSP Edition Report

We’re thrilled to announce that Storware has been recognized in the recently released 2025-26 DCIG TOP 5 VMware Backup – MSP Edition Report. This report provides critical insights for Managed Service Providers (MSPs) seeking robust and reliable VMware backup solutions, and we’re proud to be included.

The DCIG report highlights the evolving landscape of VMware backup, emphasizing key trends such as the increasing importance of AI-driven anomaly detection, cross-hypervisor capabilities, and advanced cybersecurity features. Storware’s commitment to delivering comprehensive data protection solutions aligns perfectly with these trends.

At Storware, we understand the unique challenges MSPs face in protecting their clients’ virtualized environments. Our solutions are designed to provide:

  • Robust VMware Backup: Ensuring reliable protection for critical VMware workloads.
  • Advanced Data Protection: Incorporating key modern backup features.
  • Flexibility and Scalability: Adapting to the dynamic needs of MSP operations.

This recognition from DCIG reinforces our dedication to providing MSPs with the tools they need to ensure data integrity and business continuity.

We invite you to learn more about how Storware can empower your MSP business. Contact our sales team for more information.

To gain more information about the report, you can visit the DCIG website.

We are proud to be a part of the solutions that are helping MSP’s to protect their clients data.

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing and Veeam Partner to Bring Enterprise-Class Data Protection to Scale Computing Platform

Collaboration brings Veeam data resilience solutions to Scale Computing’s edge and core infrastructure, with live demonstrations of SC//Platform at VeeamON 2025

Indianapolis — April 16, 2025 — Scale Computing, a leader in edge computing, virtualization, and hyperconverged solutions, today announced a new strategic collaboration with Veeam® Software, the #1 leader by market share in Data Resilience. As part of the Veeam Integrated program, Veeam and Scale Computing have joined forces to bring customers full support for the Scale Computing Platform (SC//Platform) within the Veeam Data Platform, expanding backup and recovery capabilities across Scale Computing’s rapidly growing installed base of edge and core infrastructure deployments.

With more businesses deploying distributed applications at the edge and modernizing their IT infrastructure at the core, SC//Platform offers the industry’s most efficient, scalable, and cost-effective virtualization platform for IT leaders looking to move away from VMware. With native integration into the Veeam Data Platform, organizations can take full advantage of Veeam’s powerful data protection, ransomware recovery, and workload mobility, ensuring business continuity across any environment, from retail branches and factory floors to centralized data centers, showcasing this collaboration for Veeam users who are looking to transition away from VMware.

“The partnership between Scale Computing and Veeam delivers the best of both worlds: streamlined, autonomous IT infrastructure from Scale Computing and the industry’s most trusted data resilience platform from Veeam,” said Jeff Ready, CEO and co-founder of Scale Computing. “Our customers and partners have long asked for deeper integration with Veeam, and we’re proud to meet that need while strengthening cyber resiliency for both core and edge deployments.”

Live demonstrations of the Scale Computing solution will be featured at VeeamON 2025, taking place April 21-23, 2025 at booth #G5 in San Diego, CA.

Key Benefits Expected with SC//Platform and Veeam Integration Include:

  • Immutable Backups at the Edge and Core: Prevent data loss from ransomware or human error with hardened, tamper-proof backup repositories and optional air-gapped media support—available across all SC//Platform deployments.
  • High-Performance VM Protection: Advanced changed block tracking (CBT) and SC//HyperCore’s unique snapshot architecture enable fast, low-impact VM backups and rapid recovery across the full infrastructure lifecycle.
  • Simplified Data Management: Unified, browser-based management through Scale Computing Fleet Manager, along with seamless integration with Veeam Backup & Replication within the Veeam Data Platform, streamlines operations at scale—from 1 to 50,000 clusters.
  • Flexible Storage & Recovery: Choose from a variety of Veeam-compatible backup targets, including object storage, tape, and cloud, and leverage full VM and granular file recovery from SC//Platform to any supported environment.
  • Workload Mobility with Confidence: Migrate and restore workloads between SC//Platform, VMware vSphere, Microsoft Hyper-V, and major public cloud environments without compromising performance or security.

“As our customers expand their edge and core environments, ensuring data resilience becomes increasingly complex,” said Shiva Pillay, Senior Vice President and General Manager, Americas at Veeam. “This collaboration with Scale Computing further strengthens Veeam’s mission to empower organizations to protect and ensure the availability of their data at all times and from anywhere, delivering cyber recovery and data portability across a purpose-built platform tailored for the unique needs of edge IT.”

The announcement follows growing demand from Scale Computing’s enterprise and midmarket customers for integrated, cost-effective backup and recovery across increasingly distributed environments. Whether modernizing legacy infrastructure, replacing expensive virtualization solutions, or extending capabilities to the edge, SC//Platform with Veeam provides a compelling solution with unmatched simplicity, scalability, and protection.

About Scale Computing
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Cybersecurity in the gaming industry: a business-centric approach

Summary: Cyber threats to gaming companies are growing fast. Discover why cybersecurity is essential for protecting player trust, revenues, and gaming operations.

The gaming industry is booming—and it’s easy to see why. With exciting innovations in online gaming and global player engagement soaring, revenues keep climbing. Experts estimate the industry will hit over $300 billion in annual revenue by 2028. That’s more than double its value back in 2019.

As gaming continues to grow, cybercriminals see opportunities too. Online gaming platforms handle enormous amounts of sensitive information, from payment details to login credentials and personal player data. With so much valuable information stored digitally, gaming companies have become prime targets for cyber threats.

Now more than ever, cybersecurity in gaming isn’t just an IT issue—it’s a fundamental business concern. Game developers and gaming companies must invest in strong security measures to protect data, maintain player trust, and secure their financial futures.

The biggest cybersecurity threats to gaming companies

The variety and frequency of cyber threats are increasing rapidly, presenting serious challenges for gaming companies. Attackers constantly refine their tactics, searching for new ways to breach defenses and compromise gaming accounts. Let’s break down the biggest threats the gaming industry faces today.

Threats to game delevopers

DDoS attacks and service disruption

One common threat is distributed denial of service attacks—or simply, DDoS attacks. These cyber-attacks flood gaming servers with excessive traffic, forcing them offline.

For example, in 2020, Blizzard Entertainment faced severe disruptions during major tournaments due to relentless DDoS attacks. In April 2025, they experienced a DDoS attack again. These disruptions don’t just frustrate gamers—they also lead to significant financial losses for gaming companies.

Credential stuffing and account takeovers

Many players reuse passwords across different online gaming platforms, making gaming accounts easy prey for attackers. Cybercriminals launch brute force attacks using automated tools that systematically try millions of username and password combinations.

In 2019, Epic Games had to warn Fortnite players after attackers successfully compromised millions of accounts. Securing player accounts with multi-factor authentication (MFA) significantly reduces this threat.

Phishing scams and social engineering

Attackers frequently use clever social engineering tactics, especially phishing scams, to trick gamers into revealing their login credentials or other sensitive information. Fake promotions offering in-game rewards or currency entice players to click malicious links. Falling victim may expose sensitive data or financial details to cybercriminals.

Ransomware attacks on game developers

Ransomware—malicious software designed to encrypt data and hold it hostage—also threatens the gaming industry. In 2021, CD Projekt Red suffered a massive ransomware attack, halting game development and causing serious financial and reputational damage. Companies need strong backup plans and endpoint protection to proactively guard against ransomware.

Cheating software as malware carriers

Illegal cheat programs often come bundled with hidden malware, infecting thousands of gaming devices without the user’s knowledge. Games like Call of Duty have seen cheats used to install spyware and other malicious programs, exposing players to identity theft and fraud. The gaming industry must educate players about these hidden risks.

Supply chain vulnerabilities

The modern gaming ecosystem depends on third-party providers and external tools for game developers. Unfortunately, these outside tools can introduce hidden vulnerabilities. The SolarWinds breach showed how attackers can exploit vulnerabilities in supply chains and impact industries like online gaming.

Insider threats to gaming companies

Sometimes threats come from within the organization itself. Employees or contractors with privileged access may accidentally or deliberately cause security breaches. Zynga once faced a situation where former employees stole proprietary game data, threatening both the company’s intellectual property and its reputation.

 

Why cybersecurity is critical for gaming businesses

Cybersecurity isn’t just about avoiding threats—it directly contributes to a gaming company’s overall success and profitability. Here’s why robust cybersecurity practices are essential for the gaming industry.

Cybersecurity benefits for gaming companies

Protecting revenue streams

Downtime is costly. Every minute gaming platforms remain offline, companies lose potential revenue.

DDoS attacks interrupting major tournaments or game launches can be devastating. Strong security measures, including VPNs and real-time DDoS mitigation, keep gaming services stable and protect revenue streams.

Maintaining brand reputation

The gaming industry depends on player trust. Serious security breaches can permanently damage a company’s brand. Strong cybersecurity practices prevent these disasters, preserving consumer trust and loyalty.

Enhancing player experience

Players want secure, fair, and uninterrupted gaming experiences. Malware infections, account theft, or cheating disrupt the fun, driving players away. Implementing effective cybersecurity—such as endpoint protection and proactive anti-cheat measures—maintains a positive gaming environment, encouraging player retention.

Avoiding regulatory fines

Globally, laws like GDPR impose strict penalties for mishandling sensitive data—fines can reach up to 4% of annual revenue. Compliance with data protection regulations isn’t just smart—it’s mandatory. The gaming industry must adopt stringent cybersecurity practices to stay compliant and avoid expensive penalties.

Attracting investments and partnerships

Investors and partners favor companies with secure, well-managed cybersecurity frameworks. Demonstrating a commitment to protecting data and infrastructure enhances credibility. Adopting principles like Zero Trust further strengthens security and makes companies more attractive to potential investors and partners.

Best practices for cybersecurity in the gaming industry

With cyber threats constantly evolving, gaming companies need comprehensive cybersecurity strategies. Here are some proven best practices every gaming company should adopt:

Protecting user data and privacy

Gamers trust companies to protect their personal data. Implement robust measures such as:

Cybersecurity best practices for the gaming industry

Preventing account takeovers

Protecting gaming accounts is crucial for player retention and security. Account theft can permanently drive loyal players away—preventing it ensures your gaming community thrives.

  • Multi factor authentication (MFA): MFA prevents unauthorized access even if login credentials are compromised.
  • Player education: Inform players about phishing, social engineering, and the importance of strong, unique passwords.

Maintaining service availability

Reliable gaming services build player loyalty and satisfaction. Just one prolonged service interruption can damage your reputation—stable services keep your players happy and engaged.

  • DDoS mitigation: Implement real-time traffic monitoring to neutralize attacks quickly.
  • Cloud security: Regularly audit cloud infrastructure to prevent vulnerabilities.
  • Cloud firewall and VPN gateways: Use strong perimeter defenses and encrypted VPN connections to secure remote gameplay, especially during high-traffic events.

Protecting against malware and ransomware

Even a single malware infection can halt game development, so defensive measures are your best line of protection. Proactively defend your infrastructure against malware:

  • Endpoint protection: Deploy antivirus and Endpoint Detection and Response (EDR) solutions across every gaming device.
  • Regular backups: Store backups separately to quickly recover after ransomware attacks.
  • System updates and patches: Regularly update software and security configurations to eliminate vulnerabilities.

Minimizing insider and supply chain risks

Trusting third-party providers blindly is risky. Vigilant security keeps your game development pipeline secure. Protect against threats from insiders and third-party providers:

  • Least privilege principle: Limit access rights to necessary functions, reducing potential internal risks.
  • Network segmentation: Separate sensitive areas to contain threats.
  • Vendor security assessments: Regularly audit third-party providers for secure coding and compliance practices.
  • Zero Trust architecture: Continuously verify all users and devices, preventing unauthorized lateral movements within networks.

Meeting compliance and regulatory requirements

Complying with regulatory standards like GDPR, COPPA, and PCI DSS is crucial for gaming companies. Strict compliance helps avoid costly fines and maintains player trust. Companies should clearly document data handling practices to ensure transparency. Regular compliance audits and risk assessments are essential. It’s important to continuously encrypt payment details and sensitive player data. Monitoring regulatory changes closely helps avoid unexpected compliance issues. Holding third-party vendors to consistent data protection standards strengthens overall security. Ultimately, transparency and strict compliance build long-term credibility with players and regulators.

Technology advances quickly, and cybercriminals continuously evolve their methods. This makes cybersecurity an ongoing challenge for the gaming industry.

Cybersecurity trends in gaming

Artificial intelligence is becoming both a weapon and a defense. Attackers use AI-driven tools to evade traditional security measures. Gaming companies respond with real-time analytics to rapidly spot these threats. Blockchain technology provides secure and transparent transactions, safeguarding digital assets from theft. Automated threat intelligence platforms help gaming companies swiftly identify cyber threats. Bug bounty programs and regular penetration testing proactively uncover vulnerabilities. These measures keep gaming platforms secure and resilient.

Enhancing gaming cybersecurity with NordLayer

NordLayer provides specialized cybersecurity solutions designed for the gaming industry. Its comprehensive offerings include:

  • Zero Trust Network Access (ZTNA) features
  • Secure VPN with NordLynx (based on WireGuard) and Site-to-Site connections
  • Advanced network segmentation
  • User identity management with popular identity providers like Okta and Google
  • Secure Web Gateway (SWG) features
  • Real-time network visibility and monitoring

For instance, Eldorado Games successfully leveraged NordLayer’s solutions to protect its remote workforce, secure critical data, and maintain smooth processes for game developers.

To learn more, explore the detailed Eldorado Games case study or check our resource on cybersecurity in software development. NordLayer helps the gaming industry effectively safeguard its operations, secure gaming platforms, and deliver reliable gaming experiences that players trust and enjoy.

 

About Nord Security
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Storware Partners with GigaCloud

Storware and GigaCloud announce strategic partnership to deliver secure, scalable data protection

We’re happy to announce our cooperation with GigaCloud, a prominent European cloud service provider with Ukrainian roots. Through this partnership, the companies aim to deliver a robust and resilient cloud infrastructure tailored to the European market’s increasing demand for secure, sovereign and highly protected digital solutions.

GigaCloud, a proven and trusted industry leader on the Ukrainian market, provides a full-service cloud ecosystem in full compliance with European data protection regulations like GDPR, NIS 2 or DORA. The company has Premier tier VMware Cloud Service Provider status and is trusted by government agencies, state-owned enterprises, as well as large, medium and small businesses alike, showing their ability to handle mission-critical workloads and be flexible in dealing with various tasks.  The integration of Storware Backup and Recovery with cloud services, provided by GigaCloud, can provide European customers with a digital infrastructure that meets the highest standards of data protection against any type of ransomware.

Partnership highlights:

  • The joint commitment between Storware and GigaCloud aims to strengthen the provision of reliable cloud solutions, providing enterprise-grade backup and recovery protection.
  • The solution is designed to meet all requirements of European data privacy and data sovereignty standards.
  • The seamless integration of Storware Backup and Recovery with cloud services ensures business continuity and zero data loss in case of emergencies. Integrated immutable backup technology and advanced encryption provide a strong defense against cyber threats, including any type of ransomware.
  • The partnership ensures a customer-focused experience, showing a commitment to transparency and building trust.

 

The demand remains strong for protected cloud solutions that combine agility with scale infrastructure and proofed data protection. And here we are excited to have such a trusted and capable partner as GigaCloud on board as we move forward together. This collaboration reflects the growing importance of technology, designed to safeguard critical data and operations. Working with GigaCloud allows the customers to meet requirements of businesses and government in protected against ransomware attack environment. – comments Jan Sobieszczanski, CEO of Storware.

The provider’s most popular products are Enterprise Cloud and Managed Private Cloud. Enterprise Cloud is a VMware-based IaaS computing resource rental service, which can be ordered as a classic Public cloud or a Dedicated cloud with separate hosts and disk groups. Managed Private Cloud is a cloud infrastructure customized for each client separately and provided for exclusive use, which could be based on VMware or Hyper-V.

Among its extra services, GigaCloud also offers VDI, GPU Cloud, BaaS, DRaaS.

 

Our partnership with Storware is significant for delivering secure, reliable cloud solutions tailored to the evolving needs of the European market. By combining our scalable infrastructure with Storware’s reliable backup and recovery technology, we’re empowering organizations of all sizes to protect their most valuable asset — data. Together, we’re not just responding to modern security challenges; we’re staying ahead of them, says Nazariy Kurochko, GigaCloud CEO.

 

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

AI in Customer Service

 

Why is AI important in service?

The feeling that customers take from a company is firmly influenced by the level of service received. Artificial intelligence can provide significant support and have a positive influence in this area.

AI is changing customer service. It offers support ranging from minor assistance to comprehensive virtual assistants. The AI spectrum is broad and supports customers and employees in a variety of ways.

One common factor is this: The technology should allow for quick, always available, easy, and flexible support.

This translates into better service delivery for customers. It also builds a stable foundation for companies thanks to satisfied customers and more profitable work.

In short: AI enables companies to offer their customers better service, save costs and gain a competitive edge.

 

Advantages of AI in customer service

AI can achieve a lot if you use it correctly. Here is a quick overview of some important benefits.

#1 Personalization

AI makes it possible to provide customers with personalized experiences and context-related support. This makes the service more pleasant and tailored to them. AI achieves this by analyzing customer data, making individual recommendations, designing targeted communication on the preferred channels and providing automated reminders.

#2 Shorter waiting times

The biggest annoyance in service is long waiting times. Artificial intelligence can significantly reduce response times and enable support to be always available. Shorter waiting times are achieved through the use of AI chatbots and workflow automation. It also supports employees with real-time information.

#3 Improved employee experience

Repetitive tasks and easy-to-solve queries take up a lot of time for customer service teams. They distract from more complex cases and more important tasks. If AI can provide support here, employees are relieved, work more effectively and are more satisfied.

#4 Increased customer loyalty

AI guides customers through the service and provides them with a better customer service experience.

When AI tools work properly, they make a significant contribution to improving customer satisfaction. This significantly increases customer loyalty. After all, it is often negative service experiences that make customers want to switch. When you consider the importance of a good customer base, loyalty becomes a decisive competitive factor.

#5 Cost efficiency

Those who make targeted use of AI in customer service have the opportunity to save money on several levels.

For example, chatbots and virtual assistants help employees handle fewer standard questions. This leads to faster processing times. Also, support teams work more efficiently and can provide 24/7 support at no extra cost.

AI also avoids expensive escalations because it can proactively identify and solve support problems.

 

Potential AI Disadvantages

Artificial intelligence does far more good for the service than harm. Nevertheless, there are some scenarios in which it can be detrimental.

#1 Missing the human factor

AI should not replace human agents. It should complement their work so that customers receive the best possible service through the combined effect.

Offering empathy, handling emotions, creating solutions, and providing support are important skills. Only well-trained employees can bring these skills to the table. In addition, people bring practical experience that an AI systems cannot have in this form.

The key is to build a strong AI-human team. This team should combine their strengths to create real benefits.

#2 Dependence on technology

Companies should not become too dependent on AI technology. They should always offer alternatives to AI-driven processes and tasks. After all, errors or failures in AI can severely impair support if you rely too heavily on it and it breaks.

#3 Lack of contextual understanding

Modern conversational AI can recognize context and provide precise answers based on this. However, difficulties can arise with unexpected queries and the interpretation of complex problems. This can sometimes lead to incorrect answers.

 

AI in customer service: examples

There are many ways to use artificial intelligence to optimize support and other customer service operations within companies. AI services can generate significant added value, particularly when using a customer portal or ticket system.

AI chatbots

Chatbots are a very typical use case for automated customer service. They provide low-threshold access to relevant information and knowledge. They mainly handle the first contact or do research for customers. This happens before customers reach out to an employee for detailed information or specific solutions.

Virtual assistants

These assistants provide employees with comprehensive support in their work. A virtual assistant can take on a whole host of smaller AI services that benefit agents. For example, it creates suggested answers, provides background information or summarizes previous conversations. Overall, many AI applications in support can be summarized under the umbrella term virtual assistant.

Intelligent ticket classification

Before processing a request, it often takes time to review tickets and assign them to the right category. An AI application can significantly speed up this process by automatically categorizing ticket content correctly. By quickly and correctly assigning tickets to the right department, we can process support and service requests on time.

Automated responses

Formulating a good answer to an inquiry can take a lot of time. This is a particularly important problem when there is a high volume of inquiries.

AI assistants can formulate suitable answers based on ticket information, which the respective support employee only needs to check. This speeds up processing. It also avoids errors and inconsistent answers.

Sentiment analysis

By noticing the mood in queries, AI can quickly understand how a customer feels. This happens before an agent contacts them. Depending on whether an enquirer is frustrated, satisfied or neutral, different approaches are advisable. If the AI detects a high level of frustration, for example, a rapid escalation is the right course of action.

In general, sentiment analysis helps agents to act with empathy from the outset and offer customers a better service experience.

Real-time translation

Service requests can come in many different languages. There is often a language barrier between user and agent. Real-time translations compensate for this.

Users and agents compose messages in their preferred language. AI then creates automatic translations and the agent reads the message in their preferred language. This means that multilingual communication is not only possible, but it is also fast.

Suggested solutions (knowledge base)

The path to a suitable solution can also be shortened. This can be achieved, for example, when an AI tool directly suggests suitable answers from the knowledge base. This means faster and more accurate solutions are suggested to the customer. They may also be suggested in real-time to an agent who is helping a customer directly.

 

Best practices for the optimal use of AI

Artificial intelligence provides support in many areas of customer service. However, it is not enough to implement it without detailed strategic and practical considerations.

Various stakeholders are increasingly demanding the use of AI. However, how exactly companies deploy specific AI applications is proving to be more crucial.

The following approaches make sense:

1. Combine AI skills with human strengths

AI offers added value in service delivery, but it also has significant weaknesses. For example, the pure use of technology is clearly at a disadvantage when customers require empathy and comprehensive support. Companies should use AI in customer service in such a way that they combine human strengths with machine strengths.

This often happens automatically, but has its pitfalls when companies use AI extensively and ambitiously. In principle, the technology must support people in a targeted manner and not replace them.

2. Get the best out of personalization

Artificial intelligence comes with the great advantage of personalization. It can create completely individual customer experiences based on preferences and previous interactions. This offers great potential that many companies are not taking into account. Instead of simply implementing chatbots and minor efficiency improvements, it is advisable to use AI to create highly individualized customer experiences.

3. Establish clear boundaries

First, customers need to understand how much they are interacting with a human or an AI. This helps set clear expectations and avoid disappointment. Customers should also be able to switch from an AI application, such as a chatbot, to an employee easily. To improve services, AI and humans work hand in hand wherever possible.

4. Enable multi-channel communication

AI helps customers interact more. They can choose their favorite way to communicate. Therefore, the technology must work smoothly and without issues on different channels, like chat, phone, email, and social media. For example, if a particular customer likes to interact via email, this must be easily possible.

5. Make improvements

Many people expect that AI systems in customer service should work perfectly right from the start. In reality, however, mistakes do occur. Nothing works as intended straight away.

Companies would do well to learn from this and optimize their processes step by step. In terms of continuous improvement, it is advisable use machine learning, feedback from employees and customer input.

 

Conclusion: Combining strengths correctly

Artificial intelligence means enormous progress in many areas. Customer service also benefits from this to a large extent.

A distinction must be made between AI that takes over support and AI that supports employees. In reality, it is primarily about the latter. Virtual assistants, AI chatbots, and automation aim to give efficient support. They help improve customer service for users and service providers.

Companies should understand the different aspects of artificial intelligence. They need to create strategies to use it effectively in their services. On the one hand, there is pressure in this direction: customers are increasingly demanding it. On the other hand, AI reveals many practical advantages that enable companies to work more efficiently and successfully.

In practice, this also means a remarkable opportunity for typical human strengths. If an AI helps with routine tasks and simple cases, there is more room for human interaction. People can apply empathy, creativity and complex problem-solving skills to support more intensive cases.

About OTRS

OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Network segmentation: what it is and how to implement it

What is network segmentation, exactly?

Network segmentation is the practice of dividing a computer network into smaller subnetworks (also called “segments,” hence the term “segmented network”), each of which can function as a separate unit.

By following this architectural approach, you can define how traffic will flow between different parts of the network. This can be achieved by establishing specific security controls and policies for each segment.

The purpose of all this is to improve network performance, simplify management, and contain potential threats within a specific part of the network, preventing them from spreading to other areas.

How does network segmentation work?

Dividing a network into smaller, manageable parts is no simple task, especially when the network itself is quite expansive—it takes careful planning, IT know-how, and the right resources. The idea is to have elements like the client database, email servers, company website, guest Wi-Fi, and internal applications as independent parts of the network.

Enterprise network segmentation starts with figuring out how to divide the network based on criteria like function, security needs, or business requirements. After that, you use a mix of hardware (routers, switches, and firewalls) and software (virtual LANs, cloud technologies) to break the network into segments and control how traffic flows between them.

Once you’ve got the segments set up, the next step is to monitor and manage each of them, which can be made easier with tools like security information and event management (SIEM) solutions.

Network segmentation and zero trust

Network segmentation is key to how companies manage access to their digital resources. Back in the day, companies used to follow the “assumed trust” principle—the idea that everyone in the company was a good guy, and therefore, could be trusted with access to all company data and services.

However, after thousands of human errors and security breaches caused by bad actors, companies have shifted to the zero-trust model. This approach assumes that no one should automatically have full access to the company’s network and virtual assets. Instead, they must be verified and granted access only to the resources they actually need.

To make this a reality, companies use a few different strategies, with network segmentation being one of them. How so? Zero-trust network segmentation refers to IT teams creating dedicated subnetworks for specific groups of users, ensuring they cannot move beyond their designated limits. This adds an extra layer of defense and aligns with the “never trust, always verify” motto of zero trust. Each subnetwork functions as a secure zone, with access protected by authorization protocols.

And if you combine all of this with identity and access management (IAM) solutions to securely manage user credentials, and network access control (NAC) tools that restrict access based on user or device authentication, you’ve got yourself a solid system for keeping the network running smoothly while minimizing risk.

The benefits of network segmentation

At this point, you’ve probably got a good idea of the advantages that come with dividing your company network into smaller segments. However, if you’re not sure you’ve caught all of them, here’s a rundown of the best examples of network segmentation benefits for you:

Enhanced cybersecurity

Network segmentation helps prevent cyberattacks from spreading across the entire company network. For example, if malware infiltrates a subnetwork, it cannot easily spread to other parts of the network, thereby reducing the potential damage and facilitating a quicker response. Similarly, if someone makes an error and accidentally puts systems at risk, the problem remains confined to the parts of the network they had access to. This makes it much easier to identify the issue and resolve it.

Improved compliance

Complying with policies and regulations like HIPAA and GDPR can feel like a lot of work, but network segmentation can make things easier. By breaking up the network into smaller, more secure sections, businesses can isolate sensitive data in specific virtual environments—only accessible to the right people. Plus, by controlling how data moves between these subnetworks, it becomes a lot easier to demonstrate that you’re meeting compliance requirements during audits.

Increased performance

By dividing the network into smaller segments, a company can avoid network congestion, which occurs when a network carries more data than it can handle. This can lead to slow internet speeds, buffering during streams, video call glitches, and difficulty accessing company resources when needed—ultimately affecting employee performance. Keeping network congestion low helps ensure smoother online operations and prevents downtime.

Facilitated incident response

When dealing with smaller segments of the network, it becomes much easier to spot where an incident is happening. From there, that specific area can be isolated to keep the issue from spreading. Since the rest of the network stays secure and there’s a smaller scope to investigate, IT security teams can focus on the affected area and get to the root of the problem much faster.

How to implement network segmentation in your organization

Before you start breaking your company network into smaller segments, it’s a good idea to get familiar with some network segmentation best practices. That way, you’ll head into the project with confidence and a solid game plan—setting yourself up for a smoother process and better results. Here are a few key things to keep in mind.

Don’t oversegment or undersegment your network

As you read this article, you might get the impression that the more you segment your network, the better. But that’s not quite true. If you go too far, your employees will end up dealing with too many access points, leading to user fatigue, slower workflows, and traffic bottlenecks.

On the other hand, if you don’t segment enough—say, only into 3 or 4 subnetworks—you won’t get the security benefits we talked about. This means your attack surface will still be pretty wide. So, the key here is finding the right balance. Effective network segmentation is about finding that sweet spot in how many parts your company network really needs.

Follow the zero–trust principle

Like we mentioned earlier, keeping your network segmentation secure means sticking to a strict zero-trust policy. In simple terms, no one gets an easy pass—regardless of their role or how long they’ve been with the company. Everyone needs to go through proper authentication before accessing any resources. It may sound tough, but it’s one of the best ways to protect your network segmentation operations and stay in control of who can access what.

Minimize third-party entry points

Chances are, your organization relies on at least a few third-party tools and services to keep things running smoothly. Since these platforms are part of your IT ecosystem, they can also become entry points for cybercriminals if compromised. That’s why it’s important to keep their access limited. Don’t give third-party solutions more reach than they really need. A good way to do this is by setting up dedicated access points that connect them only to specific segments of your network. That way, even if something goes wrong on their end, the issue will not spread easily into your company network.

Protect all endpoints

As an employer, you’re providing your team with devices, business accounts, and access to company data. With that comes the responsibility of making sure what you provide can’t be used against your company, and that each employee’s device and account are properly protected.

That includes giving employees access to the right subnetworks—but it doesn’t stop there. You also need to use antivirus software and monitoring tools to ensure only authorized devices get through—so that, much like in Homer’s Iliad, you’re not inviting in modern-day Trojan horses, which could bring chaos once inside.

Monitor all your subnetworks

Segmenting your network is just the beginning—the real work begins after that. You’ve got to manage and monitor all those subnetworks carefully, making sure you have a big-picture view of the whole network while also keeping an eye on how each part is doing individually. For that, it’s a good idea to use modern monitoring tools to spot any unusual user behavior or get alerted if there’s a data breach, so you can quickly figure out which part of the network needs to be shut off.

How NordPass can help

While it is not software dedicated strictly to network segmentation, NordPass is a tool that can help your organization control access to company resources and secure multiple endpoints to minimize the risk of a cyberattack.

NordPass is more than just an encrypted password manager that allows teams to securely store, manage, and share business credentials, credit card details, and sensitive information—it is also a cybersecurity solution for managing user access to company resources and monitoring data breaches to determine if they involve company data. If you run a large enterprise, you can use NordPass to see what was shared, with whom, and for what purpose, and revoke access with ease when necessary.

The best part is that you can try NordPass before making any commitments—just use the free 14-day trial to see how it can improve your company’s cybersecurity and performance. It would be a shame not to use this opportunity.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Domain takedown: What is it, and why does it matter?

What is a domain takedown, and why does it matter?

Summary: A domain takedown is the process of removing or disabling a domain involved in malicious activity. Read on to learn why domain takedowns matter.

While the internet provides countless opportunities for businesses to reach a wider audience, it also opens the door for malicious actors looking to use a brand’s good name to exploit its unsuspecting customers. One effective way to combat this threat is through a domain takedown — removing harmful websites that could potentially damage your brand’s hard-earned reputation and put users at risk. In this article, we’ll go over what a domain takedown is, why it’s necessary, and what actions a business should take to protect its reputation and customers.

What is a domain takedown, and why is it important?

A domain takedown refers to the process of removing or disabling a domain name associated with illegal, fraudulent, or malicious activity. Typically, the takedown process involves the business reporting the harmful domain and working with the hosting provider or domain registrar to take it offline.

Cybercriminals often use names of well-known brands to gain a victim’s trust. These fake sites often use the same or similar logos and designs to look like the real deal and trick people into giving away passwords, credit card info, and personal details or even charging them money. For example, a scam site like “amaz0n-support.com” could easily fool someone into thinking it’s Amazon customer service. Many people could get scammed if that site isn’t taken down quickly.

As more organizations and individuals rely on the internet to conduct business, the number of businesses targeted by fraudulent websites continues to grow. According to research[1], in the last quarter of 2024 alone, almost 989,123 unique phishing websites were detected — almost 6% more than the previous quarter and 13% more than Q2.

Domain takedown is an important measure in fighting online threats. It helps to protect a brand’s reputation and users from phishing, malware, and other types of domain abuse.

What types of domains are subject to takedown?

Domains can be taken down for a variety of reasons, usually when they’re involved in harmful or illegal activity. As a company, it’s important to be aware of harmful domains that could put your brand, your customers, or your network systems at risk. Here are some of the most common types of domains that can get flagged and taken offline:

  • Phishing domains. Domains that are designed to trick users into giving away sensitive information like passwords or credit card numbers. Most of the time, they try to mimic legitimate websites to appear legitimate.
  • Malicious domains. Sites that are hosting or delivering malicious software such as ransomware, trojans, or spyware. While simply visiting a malicious site typically won’t infect your device, especially with an up-to-date browser, these domains often use tactics like redirect chains, drive-by downloads, or exploit kits to deliver malware.
  • Fake store domains. Domains that are used to deceive users through fake services, offers, or products. They aim to steal data or money by pretending to be something they’re not.
  • Brand impersonation domains. Domains that are misusing brand names to trick consumers into thinking they’re interacting with a legitimate business. They often host stolen or pirated content, violating intellectual property rights. A lot of the time, these domains rely on typosquatting or slightly altered spellings of real domains (like “amaz0n.com” instead of “amazon.com”).
  • Illegal content domains. Sites that are hosting content that violates laws, such as stolen data, pirated media, explicit content, or other prohibited materials.
  • Spam and scam domains. Sites used for mass spam campaigns, phishing attacks, and other fraudulent schemes. They’re often part of larger campaigns.

Reasons for domain takedown

Domains can be taken down for various reasons, including but not limited to:

  • Copyright violation. Using copyrighted material like text, images, videos, or software without permission.
  • Trademark infringement. Impersonating a brand or using a company’s name, logo, or identity in misleading ways that create confusion.
  • Fraudulent activity. Running scams, collecting payment or personal information under false pretenses, or setting up fake services.
  • Malware distribution. Hosting or distributing malware, spyware, ransomware, or tools that enable data breaches and other attacks.
  • Violation of hosting terms. Engaging in harmful, abusive, or restricted activity that breaches the provider’s policies.
  • Illegal activity. Publishing or linking to prohibited material such as child exploitation, terrorist content, or criminal activity.
  • Cybersecurity threats. Facilitating phishing, hosting stealer logs, or exposing users to different types of data breaches and unauthorized access.
  • Violation of local or international law. Domains involved in legally prohibited activity, like fraud, identity theft, or money laundering.

Steps to address suspicious domains

When you come across a suspicious domain, whether pretending to be your brand or spreading harmful content, it’s important to act quickly. Acting fast can prevent scams, protect your customers, and limit damage to your brand. Here are the necessary steps to investigate and take down malicious or fraudulent domains.

1. Analyze domain details

Before taking action, collect as much information about the domain as possible. This information can include details about where the domain is registered (the registrar), records of who owns it, related IP addresses, and active website content. If the domain is hosting a live website, review it carefully. Check for signs of phishing, malware, or brand impersonation.

2. Evaluate the potential risk

Not all suspicious domains pose an immediate threat, so conducting a risk assessment is necessary. Determine whether the domain is hosting phishing websites, distributing malware, or attempting to trick users into thinking it’s your brand. Consider whether it could confuse customers, damage your reputation, or be used in fraudulent transactions. Domains that look very similar to yours or use your branding should be treated as a high risk.

3. Document and collect evidence

You’ll need solid proof to support any takedown requests:

  • Screenshots that show how the domain is being used maliciously.
  • WHOIS records and DNS information to find out who owns the domain and where it’s hosted.
  • User complaints, phishing reports, and real-world examples showing how the domain has caused problems.

This evidence will help when reporting the domain to service providers or authorities.

4. Report to the registrar

Once you have sufficient evidence, the next step is to report the domain to its registrar. Most registrars have an abuse contact or form for this purpose. When reporting, you should:

  • Include all the evidence you’ve collected, especially anything that shows the domain is breaking laws.
  • Clearly outline how the domain is being misused, like pretending to be your brand, running phishing attacks, or spreading malware.
  • Follow up if you don’t hear back in a reasonable amount of time. Some registrars can be slow to respond.

5. Notify the hosting provider

If the domain is hosting harmful content, report it to the hosting company. Hosting providers often have strict policies against phishing, malware, and fraud. When submitting a report, be sure to:

  • Provide specific URLs and evidence of the infringing content.
  • Reference the hosting provider’s abuse policies that prohibit malicious activity.
  • Request action, such as the removal of the offending content or account.

6. File a UDRP complaint

If the domain is using your trademark, consider filing a UDRP (Uniform Domain-Name Dispute-Resolution Policy) complaint. This process, handled through domain arbitration organizations like WIPO, can help remove the domain. You’ll need to show:

  • Proof of trademark ownership.
  • Evidence that the domain was registered and used in bad faith.
  • Evidence that the domain is confusingly similar to your trademark.

7. Submit a takedown notice

If the domain is using your copyrighted materials (like your logo or content), you can file a DMCA (Digital Millennium Copyright Act) takedown notice. You can send it to the registrar and the hosting provider. DMCA is typically faster than UDRP but only applies to copyrights, not trademarks.

8. Report for malicious activity

In addition to contacting registrars and hosting providers, you should report fraudulent domains to cybersecurity organizations, which can blocklist them and warn users. Reports can be submitted to:

  • Google Safe Browsing.
  • Microsoft SmartScreen.
  • National cybersecurity agencies or anti-phishing organizations.

9. Monitor the changes

Even after taking action, keep an eye on the domain. Bad actors often make changes or switch hosts to continue their attacks. Ongoing monitoring helps you catch these threats earlier next time.

Common issues occurring in the domain takedown process

While domain takedown is important to protect your brand’s reputation and keep your customers safe, the process isn’t always smooth. Challenges can come up that slow things down or make it harder to get results fast:

  • Slow response times. Registrars and hosting providers may take days or even weeks to process a takedown request, especially if the domain in question is hosted on shared servers or is registered through an international registrar with different time zones or procedures. In many cases, the investigation process can be slow because service providers need to verify the complaint, assess the evidence, and contact the domain account owner.
  • Legal jurisdiction barriers. Domains registered in different countries may be harder to take down because of different laws and regulations regarding domain takedown requests. For example, a phishing domain registered in a country with weak cybercrime enforcement or no strong intellectual property protections might be difficult to take down if local authorities do not have the necessary jurisdiction or resources to pursue the case.
  • Repeat offenders. Malicious actors often don’t stop after a takedown request is successful. Repeat offenders will sometimes attempt to register new domains under slightly altered names or use a different registrar or hosting provider to continue their malicious activity. They might even re-register the same domain once it expires, bypassing the original takedown and creating a continuous cycle that can be difficult to break.
  • Lack of evidence. It’s important to present all necessary evidence to increase the chances of a successful takedown. Registrars and hosts may reject takedown requests without clear and sufficient proof.
  • False positives. Legitimate domains can sometimes be flagged incorrectly because of misinterpretation of evidence, confusion over similar domain names, or incorrect assumptions about the domain’s purpose, which may lead to legal disputes. It’s a particularly sensitive issue when dealing with trademarks or intellectual property. If a domain uses a name that is similar but not identical to your brand, you can face legal challenges regarding whether the domain constitutes infringement or not.

Best practices for preventing abusive domains

Taking down fraudulent domains is necessary to protect your brand and customers. However, by taking steps to prevent these issues, companies can lower the chances of facing malicious domains and handle problems more easily when they come up. Here’s how your organization can stay prepared.

1. Choose a trusted domain registrar and enable privacy protection

The first step in securing your domain is picking a reputable registrar. Not all of them are equal, so look for one that has solid security practices, a good track record, and responsive customer support in case something goes wrong.

Once you’ve registered your domain, enable privacy protection. Without it, your domain’s contact information, like your name, email, and phone number, is publicly listed in the WHOIS database. Hiding this information can make it more difficult for attackers to target you.

2. Strengthen your domain’s login security

Your domain is only as secure as the account protecting it. Use strong, unique passwords that are hard to guess, and turn on two-factor authentication (2FA) wherever it’s available. It’s important to secure all accounts associated with the domain, like those for your hosting provider or DNS manager.

Keep an eye on your account activity, too. Some registrars offer alerts if a login is made from an unfamiliar location or device — turn them on so you’re never caught off guard.

3. Prevent unauthorized transfers with domain locking

Domain locking is a security setting that prevents your domain from being transferred to another registrar without your permission. If someone tries to hijack your domain and move it elsewhere, the lock stops them in their tracks.

This feature is usually called “registrar lock” or “transfer lock,” and it can usually be enabled through your registrar’s dashboard. Enabling it is a small step that can help you keep control of your domain.

4. Protect your domain’s integrity with DNSSEC

DNSSEC, short for Domain Name System Security Extensions, ensures that the information returned from your domain’s DNS query is authentic and hasn’t been tampered with, thus helping to prevent DNS spoofing and man-in-the-middle attacks. This way, you reduce the risk of visitors being redirected to fake or malicious sites when they type in your web address.

Without DNSSEC, attackers can exploit vulnerabilities in the DNS infrastructure and potentially spoof or hijack those DNS requests, redirecting visitors to fake or malicious websites. Enabling DNSSEC helps protect your users from those kinds of threats and keeps your domain’s integrity intact.

5. Maintain long-term domain security and ownership

Security isn’t just a one-time setup. It’s something you have to maintain over time. Always renew your domain before it expires to avoid losing it. Many registrars offer automatic renewal services, which help ensure that your domain is never accidentally dropped or expired.

Also make sure your contact information is always current. The registrar needs to be able to reach you if it ever encounters an issue with payments or suspicious login attempts.

6. Use NordStellar’s threat exposure solution to monitor threats continuously across all top-level domains

Even with strong domain security, threats can still slip through the cracks. NordStellar’s threat exposure platform helps your team spot attacks before they become full-blown incidents. It includes solutions like data breach monitoring, account takeover detection, session hijacking prevention, and dark web monitoring that help you act quickly and stay protected.

Cybersquatting detection, in particular, monitors threats across all top-level domains and uses AI analysis tools to detect and assess suspicious domains. You’ll receive real-time alerts with in-depth insights, including screenshots, redirect chains, WHOIS data, and similarity metrics, so your team can quickly investigate and resolve harmful domains. This way, you can help protect your brand, prevent phishing, and retain customer trust.

Discover threats before they impact your business. Contact NordStellar to learn how our solutions can help your organization stay one step ahead of cybersecurity threats.

References

[1] Phishing Activity Trends Report. (2025) APWG, & Aaron, G. https://docs.apwg.org/reports/apwg_trends_report_q4_2024.pdf

About NordStellar
NordStellar is a threat exposure management platform that enables enterprises to detect and respond to network threats before they escalate. As a platform and API provider, NordStellar can provide insight into threat actors’ activities and their handling of compromised data. Designed by Nord Security, the company renowned for its globally acclaimed digital privacy tool NordVPN.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is typosquatting? Definition, risks, and how to prevent it

What is typosquatting? Definition, risks, and prevention

Typosquatting is a growing cybersecurity threat that businesses can’t afford to ignore. As companies increasingly rely on having a digital presence, cybercriminals exploit common URL misspellings to deceive users, steal sensitive data, and damage brand reputation. These fraudulent domains can lead to financial loss, regulatory risks, and a breakdown of customer trust. In this article, we’ll cover what typosquatting is, how it works, its risks, and the steps businesses can take to stay protected.

What is typosquatting?

Typosquatting is a social engineering technique that targets internet users who mistype a website address. Attackers register misspelled or lookalike domain names of popular sites, then use these alternative websites to trick users into revealing personal or financial information or downloading malware. For businesses being impersonated, such fake websites can erode trust, damage reputation, and lead to financial loss if customers fall victim to scams under their name.

The “typo” part comes from the small mistakes people make when entering URLs. A classic example is goggle.com, a web address users may type instead of “google.com.”

How does typosquatting work?

Typosquatting works by exploiting human error: typos, spelling mistakes, and visual misinterpretations of website addresses. Attackers register lookalike domains and use them for various schemes, including:

  • Phishing: Attackers create fraudulent websites that mimic legitimate ones to trick users into entering their usernames, passwords, or other sensitive credentials.
  • Malware and adware: Visiting a fake website may result in the installation of malicious software, which can compromise devices, steal information, or display intrusive ads.
  • Redirects: Users who visit these lookalike domains may be unknowingly redirected to other sites filled with advertisements, affiliate links, or unwanted content.
  • Fake digital products: Cybercriminals use lookalike domains to sell counterfeit or unauthorized products under a well-known brand’s name, deceiving customers.
  • Data harvesting: Fraudulent websites can collect personal data, including credit card details and other sensitive information, for identity theft or financial fraud.

An alternative website often mimics the real site, using an identical logo, branding, and layout to appear legitimate. Users who don’t notice the difference may unknowingly hand over valuable information.

Types of typosquatting

Cybercriminals manipulate domain names using different techniques to mislead users. Here are the most common types of domain typosquatting.

Misspellings and typos

The simplest technique relies on common typing mistakes. An accidentally misspelled domain name can lead to a fraudulent website instead of the one the user intended to visit. Examples include:

  • gooogle.com instead of google.com
  • facebok.com instead of facebook.com

Attackers take advantage of these errors to direct unsuspecting visitors to scam websites, malware pages, or ad-heavy pages designed to generate revenue.

Homoglyph attacks (lookalike characters)

Homoglyph attacks swap characters that look nearly identical to the human eye, creating deceptive but convincing web addresses. Some examples:

  • rnicrosoft.com (using “rn” to look like “m” in microsoft.com)
  • g00gle.com (replacing “o” with zeros in google.com)

These subtle swaps are effective because users often don’t notice the difference, especially on smaller screens or at a quick glance. Once on the fake site, visitors are likely to enter their credentials, thinking they are on the real website.

Extra characters (prepending/appending)

Typosquatters manipulate web addresses by adding extra letters, numbers, or words to closely mimic legitimate domains. Even a small change can go unnoticed, especially if users aren’t paying close attention. Examples:

  • amazonn.com instead of amazon.com
  • realtors.com instead of realtor.com

Turning a singular domain name into a plural or adding a single letter is often enough to deceive users. These lookalike domains are often used for phishing scams, malware distribution, or ad fraud.

Hyphenated domains

Adding hyphens between words may make a domain appear legitimate at first glance. Most popular websites don’t use hyphens in their main domains, so cybercriminals exploit this trend to create misleading alternatives. Examples:

  • net-flix.com instead of netflix.com
  • apple-support.com mimicking a legitimate Apple support page (support.apple.com/)

Users scanning a URL quickly may assume it’s a genuine site, only to end up on a phishing website or a page filled with deceptive ads.

Missing-dot domains

Missing-dot domains look nearly identical to legitimate website addresses but omit or add a dot in critical places. These subtle changes are easy to miss, especially when users type URLs quickly or rely on autofill. Examples:

  • financeciti.com instead of finance.citi.com
  • chickenfarm.fences.com instead of chickenfarmfences.com

A missing or misplaced dot can lead users to phishing sites, malware downloads, or deceptive ads.

Alternative spellings

Spelling variations can also be used to trick users into landing on a fake website. Typosquatters exploit regional differences, such as American and British English spellings, to create misleading domains. For example:

  • favorite.com vs. favourite.com
  • colorcode.com vs. colourcode.com

Businesses with internationally recognized brands need to be aware of these variations and secure key domain versions to avoid losing traffic — or worse, exposing users to scams.

Wrong domain endings

With countless top-level domains available (.com, .co.uk, .net, .org, .shop, etc.), typosquatters take advantage of users assuming they are on the right website when they’re not.

One of the most common tricks is using .co instead of .com — Colombia’s official domain extension — since it closely resembles the world’s most popular TLD.

Other examples include:

  • brandname.org instead of brandname.com
  • popularshop.web instead of popularshop.shop

To prevent typosquatters from fooling their client base, companies often register multiple domain variations to block squatters from capitalizing on these minor but effective differences.

What is the purpose of typosquatting?

Scammers register misspelled or lookalike domains for different reasons — some for financial gain, others for more malicious purposes. Here are the most common motivations.

Cybersquatting

Cybersquatting refers to the practice of registering, selling, or using a domain name with the intent of profiting from someone else’s trademark. A common tactic involves typosquatting, where slight misspellings of popular domains are registered to mislead users or pressure companies into buying them.

Getting clicks or views

Typosquatters often create fake websites filled with misleading ads, low-quality content, or even malicious links. They’re designed to attract accidental web page visitors and generate advertising revenue for each click.

Earning money from affiliate links

Sometimes, a fake site redirects traffic to the real company’s website through affiliate links. The squatter earns a commission from the brand’s legitimate affiliate program, effectively monetizing users’ mistakes.

Redirecting traffic to competitors

A typosquatter may create a “related search results” listing and use its traffic to benefit rival businesses. When users land on the deceptive domain, they’re shown search results or ads leading to competitors. These businesses pay the typosquatter per click. Again, this tactic monetizes accidental visitors at the expense of the original brand.

Bait-and-switch scams

In this scheme, attackers create fake websites that closely resemble real e-commerce or service sites. Victims pay for items that never arrive or services that never materialize. This practice, known as website spoofing, is designed to look as authentic as possible — until the buyer realizes they’ve been conned.

Stealing personal information (phishing)

One of the most dangerous uses of typosquatting is phishing. Attackers create fraudulent login pages for popular websites, such as banking sites, social media platforms, or online stores. A user lands on the malicious site, enters their credentials, and unknowingly hands over their account access to cybercriminals. This stolen data is then used for fraud or identity theft or sold on the dark web.

Spreading malicious software

Some typosquatted sites are designed to infect visitors’ devices with malicious software. These fake websites may:

  • Trick visitors into installing fake antivirus software that locks a device until a ransom is paid.
  • Use keyloggers to track passwords and sensitive information.
  • Deploy spyware to monitor online activity or steal financial details.

Damaging a brand’s reputation

Attackers may create fake domains that host harmful, misleading, or defamatory content, linking it to the targeted company. Users who land on these sites may see false claims, offensive material, or fake products, which are all designed to erode confidence in the real brand.

Parody and satire

Not all typosquatting is malicious. Some domains are set up as joke sites that poke fun at existing sites, well-known brands, public figures, or organizations. While these alternative websites are usually created for humor, they can still damage reputations or spread misinformation, especially if users mistake them for the real thing.

Who is typically targeted by typosquatting?

Typosquatting affects individuals, small businesses, and large corporations. Attackers exploit human error, using deceptive domains to steal data, spread malware, and erode trust. The most common targets include:

  • Corporations and their employees. Large companies are prime targets — attackers often exploit lookalike domains to impersonate corporate websites and internal portals. These fake websites are often used for phishing attacks, distributing malicious software, and supply chain fraud.
  • Small businesses. Unlike large corporations, small businesses often lack dedicated cybersecurity teams or resources to monitor for typosquatting attempts. Attackers take advantage of this situation by creating malicious websites to deceive customers, steal sensitive data, or tarnish a brand’s reputation. This attack often has devastating consequences for smaller companies.
  • Everyday internet users. Anyone who types a website URL into their browser is a potential target. A single misspelled web address can lead to a fake login page, malicious pop-ups and scams, or even financial fraud.
  • Mobile users. Typosquatting is even more effective on mobile devices, where smaller screens make it harder to spot URL differences. Plus, autocorrect can modify URLs in unexpected ways, sending users to fake sites.

Risks associated with typosquatting

While not every typosquatted domain is created with malicious intent, many of their owners do act in bad faith. Typosquatting can cause serious security and financial risks, especially for businesses:

  • Data theft. Fake sites can deceive users into entering sensitive information such as login credentials, credit card details, or personal data. This stolen information can then be used for fraud or identity theft or sold on the dark web.
  • Phishing attacks. Attackers design lookalike malicious sites to steal login credentials, often targeting banks, email providers, and corporate portals. A single typo can lead users straight into a phishing trap.
  • Distributing malicious software. Fake websites may prompt users to download a “security update” or software that is actually malware. Once installed, this can spy on users, steal data, or even lock systems for ransom.
  • Brand reputation damage. Malicious typosquatter’s sites can be used to spread misinformation or sell counterfeit products.
  • Financial loss. Businesses can lose revenue when customers fall victim to fake websites.

Real-world examples of typosquatting attacks

Typosquatting has been used in various cyberattacks, targeting both individuals and organizations. Notable typosquatting examples include:

  • PayPaI phishing attack (first active in mid-2000; resurfaced in 2011, 2012, 2017, and 2020). Attackers registered paypaI.com, a domain nearly identical to paypal.com, replacing the lowercase “L” with an uppercase “i.” Unsuspecting users who mistyped the URL were directed to a fake website mimicking PayPal’s login page. Many had their credentials stolen and later had to deal with unauthorized transactions.
  • Fake credit reports (ongoing since 2003). Following the launch of AnnualCreditReport.com, dozens of similar domains with intentional typos were registered. These fake sites deceived visitors into providing sensitive financial information, leading to identity theft and credit fraud.
  • Last Week Tonight (2016). Comedian John Oliver registered typosquatted sites like equifacks.com (Equifax), experianne.com (Experian), and tramsonion.com (TransUnion). Unlike malicious actors who use typosquatting for deceptive or harmful purposes, Oliver’s intent was purely educational. He used these examples to humorously and effectively highlight the security vulnerabilities associated with typosquatting, demonstrating how easy it is to register misleading domains and raise public awareness about the issue.
  • Icelandic national police phishing (2018). Cybercriminals registered logregIan.is, cleverly replacing the lowercase “L” with a capital “I” to mimic logreglan.is, the official website of Iceland’s national police. This fake site was used to run phishing attacks, compromising personal and financial information.
  • US census scam (2020). Ahead of the 2020 US census, multiple typosquatted domains were registered to mimic the official Census Bureau website. These fake sites were used to harvest personal information from unsuspecting visitors and spread false or misleading information about the census process.

Typosquatting exists in a legal gray area — its legality depends on intent. Some businesses register typo domains for defensive purposes to protect their brand, which is perfectly legal. But when typosquatting is used for fraud, phishing, distributing malicious software, or impersonation, it becomes illegal.

Typosquatting is a subset of cybersquatting. While cybersquatting involves registering domain names that mimic legitimate websites — often to resell them for profit — typosquatting specifically targets internet users who mistype URLs, using misspellings or lookalike characters to create fake websites.

In the United States, the Anticybersquatting Consumer Protection Act (ACPA) makes it illegal to register or use website addresses that are confusingly similar to trademarks with the intent to profit from or mislead users. The law was created to stop individuals from hoarding trademarked domain names to sell them at a high price.

To comply with ACPA, domain owners must prove they are acting in good faith and not misleading users or violating trademark rights.
Internationally, the Internet Corporation for Assigned Names and Numbers (ICANN) enforces the Uniform Domain-Name Dispute-Resolution Policy (UDRP), which allows trademark holders to challenge typosquatting and cybersquatting cases. If a domain is found to be registered in bad faith, it can be transferred or canceled.

How can businesses prevent typosquatting attacks?

Typosquatting puts businesses at risk of phishing scams, data theft, and reputational damage. Here’s how companies can stay ahead of attackers and protect their brand:

  1. Secure domain variations. Register common misspellings, hyphenated versions, and alternate spellings of your domain. Purchase relevant top-level domains, such as .com, .net, .org, and country-specific extensions, to prevent bad actors from misusing them. Redirect the misspelled domains to your official website.
  2. Monitor for typosquatted domains. Use domain monitoring tools, such as cybersquatting detection, to detect and receive real-time typosquatting alerts when suspicious domains appear.
  3. Use SSL certificates to signal trust. SSL certificates prove your website’s authenticity and protect user data. When a site has a valid SSL certificate, browsers display a padlock icon in the address bar and “https” in the website address, confirming that the connection is secure.
  4. Secure your email from impersonation. Attackers may use typosquatted domains to send phishing emails in your company’s name. Protect your organization by:
  5. Implement anti-phishing measures. Train employees to spot phishing domains, especially in emails, chat messages, and online searches. Deploy email security solutions to block phishing attempts before they reach inboxes.
  6. Encourage direct website navigation. Use bookmarks, QR codes, or mobile apps to reduce reliance on manual web address entry. Alternatively, encourage employees to use safe search tools instead of typing URLs directly into their address bars.
  7. Get suspicious websites and mail servers taken down. If typosquatting affects your business, report and take legal action for a domain takedown.
  8. Notify stakeholders. If an attacker is impersonating your business, inform your customers, staff, or other relevant parties immediately. Encourage them to look out for suspicious emails or fake websites.
  9. Use a threat exposure management platform. A security platform like NordStellar provides proactive domain monitoring, alerting businesses to typosquatting threats before they cause damage.

How NordStellar helps prevent typosquatting

NordStellar offers proactive typosquatting protection for businesses. With real-time domain monitoring, automated alerts, and AI-powered threat detection, NordStellar helps companies:

  • Detect typosquatted domains before they can be used against their brand.
  • Prevent phishing attacks targeting employees and customers.
  • Protect brand reputation by securing domain variations.

Typosquatters are waiting for an opportunity — don’t give them one. Contact the NordStellar team to protect your brand.

 

About NordStellar
NordStellar is a threat exposure management platform that enables enterprises to detect and respond to network threats before they escalate. As a platform and API provider, NordStellar can provide insight into threat actors’ activities and their handling of compromised data. Designed by Nord Security, the company renowned for its globally acclaimed digital privacy tool NordVPN.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Session fixation vs. session hijacking attacks: Prevention and the main differences

Session fixation vs. session hijacking attacks: Prevention and the main differences

Session fixation and session hijacking are two major threats that exploit vulnerabilities in web application session management. These attacks allow cybercriminals to take over user sessions, potentially gaining unauthorized access to sensitive information. Since session identifiers (IDs) serve as the key to maintaining user authentication, they become a prime target for attackers. In this article, we’ll break down how session hijacking and session fixation work, highlight their key differences, explore other session-based threats, and discuss best practices to defend against them.

What is session hijacking?

Session hijacking is a type of attack where hackers take control of an active user session by stealing and exploiting the session ID. The session ID is a unique token that identifies the user and maintains state across requests, often stored in cookies, passed in URLs, or embedded in hidden form fields. In session hijacking attacks, once the attacker obtains the session ID, they can access the user’s account without needing credentials, allowing them to read sensitive data, make unauthorized changes, or escalate privileges. Timing is critical in these attacks, as session IDs are only valid for a limited period.

How session hijacking works

Session hijacking exploits weak points in how web sessions are managed. A typical session hijacking works like this:

  1. A user logs in, and the server assigns a session ID, usually stored in a cookie or HTTP header.
  2. An attacker intercepts or guesses the session ID using methods like packet sniffing, cross-site scripting (XSS), or malware.
  3. With the stolen ID, the attacker creates requests that look legitimate and bypasses the login process entirely.
  4. Now, acting as the user, they can steal data, change settings, or escalate privileges. This step is especially dangerous in business environments.
  5. Session IDs can be stolen through unsecured Wi-Fi, infected endpoints, exposed query strings, or insecure web apps vulnerable to cross-site scripting. Even systems using HTTPS aren’t immune if the session management is sloppy. That’s why effective session hijacking prevention solutions are key to securing web applications.

Real-world examples of session hijacking

Session hijacking attacks have been used in high-profile breaches. One early example was Firesheep, an extension for the Firefox browser released in 2010, which allowed anyone on the same network to hijack sessions of users logged into sites like Facebook or Twitter over HTTP.

More recently, attackers have targeted internal business apps by injecting session-stealing scripts into vulnerable web portals. That led to a full account takeover, access to sensitive internal systems, and data breaches.

What is session fixation?

Session fixation is a type of attack where the attacker sets the session identifier before the victim logs in. When the user authenticates with the same session ID, the attacker can reuse it to access the session without needing credentials. This exploit takes advantage of poor session management practices, such as not regenerating session IDs after login.

How session fixation works

A session fixation attack typically follows this process:

  1. The attacker generates or obtains a valid session identifier from the target application (usually from a login or pre-login page).
  2. They get the victim to use the same session ID. The specific technique depends on how the application handles session IDs. It could be via a link with the ID embedded or a fake site that passes it through.
  3. The victim logs in using that session ID. If the application doesn’t regenerate the session ID after login, the attacker now shares access to the authenticated session.
  4. With that user’s session ID, the attacker can interact with the app as if they were logged in themselves.

Session fixation attacks rely on weak session management — specifically, accepting session IDs from untrusted sources (like URLs or form data) and failing to issue new IDs after login. If a system lets one user set or reuse another’s session ID, it’s vulnerable.

Real-world example of session fixation

A session fixation vulnerability was discovered in Schneider Electric’s EcoStruxure™ Power Monitoring Expert (PME). In this case, the system allowed a session ID to be set in advance via the login URL. An attacker could send a specially crafted link containing a predefined session ID to a victim. If the victim logged in using that link, the attacker could then use the same session ID to access the authenticated session — effectively hijacking it without needing to steal credentials or intercept tokens. This attack highlighted how improper session handling can lead to serious security breaches, even in industrial and enterprise environments.

Session hijacking vs. session fixation: The main differences

Both session fixation and session hijacking take advantage of improper session management and have a similar goal: gaining access to a web server session ID. However, they differ in the way that attackers achieve this end goal.

In a session hijacking attack, the attacker waits for the user to log in and then steals the session ID to slip into the existing session unnoticed. In a session fixation attack, the attacker tricks the user into using a predetermined session ID.

Let’s see how session hijacking and session fixation compare side by side:

Factor

Session hijacking

Session fixation

Attack complexity

Moderate to high

Low to moderate

User interaction required

No (passive attack)

Yes (requires tricking user)

Prevention difficulty

High (requires encrypted communication and token security)

Moderate (requires session regeneration and validation)

Impact severity

High (can lead to full account takeover)

Moderate (depends on session handling by the application)

Attack vector

Network sniffing, XSS, malware

URL parameters, shared cookies, insecure login flow

Session ID exposure

Token is stolen

Token is fixed before authentication

Exploitation scenario

Public Wi-Fi hijacking, malware injecting session-stealing scripts

Phishing attacks, insecure login flows

Affected systems

Web applications, APIs, mobile apps

Web applications with weak session management

Other session-based attack types

Beyond session fixation and hijacking, several related session attacks exist. While not always identical, they often overlap in risk and impact.

  • Session predictions. The attacker guesses or predicts valid session identifiers based on weak generation algorithms. This can be surprisingly effective if session tokens follow a pattern or are not randomized properly.
  • Session replay. In this attack, the attacker captures a valid session request and replays it later to impersonate a user. It often overlaps with hijacking, especially in API-based applications.
  • Session spoofing. Here, an attacker manually crafts session data or headers to impersonate a session, typically when session validation is weak or token structure is predictable.

These techniques are often chained with session hijacking or fixation to gain access, escalate privileges, or maintain persistence. If your session handling is weak, attackers will find a way in.

 

Risks of session-based attacks for businesses

Session-based attacks are a serious threat because they target one of the core mechanisms nearly all web applications rely on: session management. The fallout can affect everything from customer trust to regulatory standing.

Direct risks

These are the consequences when an attacker gains control of a session:

  • Data breach. Hijacked sessions can expose customer data, financial records, or internal documents.
  • Account takeover. The risk of account takeover is especially dangerous in admin or privileged user accounts.
  • Financial theft. A session hijack in e-commerce or banking platforms can lead to unauthorized transactions.

Indirect and long-term risks

Even after the attack is over, the damage often continues with:

  • Legal compliance violations: Under GDPR, PCI DSS, and other regulations, failure to secure session data can trigger fines or audits.
  • Reputational damage: Customers lose trust quickly when unauthorized access or data leaks are reported.
  • Incident response costs: Time, resources, and recovery operations after an attack can be significant.

How to protect against session hijacking and fixation attacks

Most session-based attacks come down to poor session management. The fixes aren’t complicated, but they need to be implemented consistently.

Here’s how to secure the sessions of your web application:

  1. Regenerate session IDs after login. Always create a new session ID once a user logs in. This invalidates any pre-authentication tokens and neutralizes session fixation.
  2. Use HTTPS. Encrypt all traffic using HTTPS, ideally with HSTS enforced. Without it, session IDs can be intercepted in plaintext.
  3. Use long, random session IDs. Generate random session tokens with enough entropy to prevent guessing or brute-force attacks.
  4. Enforce strict session ID expiration and rotation. Short expiration times and inactivity timeouts limit how long a stolen session ID is useful. Regular token rotation closes the window even further.
  5. Monitor for anomalies. Track unusual session behaviors — like simultaneous logins from different IPs — and respond automatically (such as change the session ID or request re-authentication).
  6. Harden your code against XSS. Most session hijacking begins with script injection. Sanitize inputs, use CSP headers, and audit third-party scripts.
  7. Avoid embedding session IDs in URLs. Use session cookies or secure headers to pass session data. Never expose tokens in URLs or redirect parameters.
  8. Educate users. Help users spot phishing attempts and avoid clicking suspicious links, especially in environments with shared access (such as public computers or libraries).

Even with all the right precautions, session-based attacks can slip through. That’s why security monitoring and automation matter.

NordStellar’s session hijacking prevention solution proactively scans the deep and dark web for stolen session cookies linked to an organization’s employees and customers. When a compromised session cookie is detected, the platform immediately alerts the organization with details such as the source, device, and other stolen information. To prevent attackers from exploiting stolen sessions, NordStellar enforces security measures that block unauthorized transactions, impersonation attempts, and other account fraud, ensuring seamless protection without disrupting legitimate user activity.

Stop session-based attacks before they cause damage with NordStellar — a next-gen threat exposure management platform. Contact the NordStellar team to learn more.

 

About NordStellar
NordStellar is a threat exposure management platform that enables enterprises to detect and respond to network threats before they escalate. As a platform and API provider, NordStellar can provide insight into threat actors’ activities and their handling of compromised data. Designed by Nord Security, the company renowned for its globally acclaimed digital privacy tool NordVPN.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.