Skip to content

Backup and Recovery for Red Hat OpenShift Virtualization

In the dynamic landscape of containerized virtualization, robust data protection is paramount. Red Hat OpenShift Virtualization provides a powerful solution for running virtualized workloads within Kubernetes environments. To complement this technology, Storware Backup and Recovery offers a comprehensive data protection solution tailored specifically for OpenShift Virtualization. This blog post explores how Storware simplifies backup and recovery operations, enhances data security, and ensures business continuity in containerized virtualization environments.

What is Red Hat’s OpenShift Virtualization?

OpenShift Virtualization stands as an enterprise-grade solution for virtualization, enabling users to run VMs on the Red Hat OpenShift Kubernetes platform. This solution builds upon Kubevirt, an open-source virtualization solution facilitating VM management within Kubernetes clusters. Storware Backup and Recovery emerges as the backup and recovery solution for Red Hat OpenShift Virtualization equipped with all the exceptional features.

Why is Backup for Containers Important?

Backup for virtual machines running on OpenShift Virtualization is crucial for businesses relying on virtualization technology to maintain their IT infrastructure. It mitigates risks such as data loss, hardware failures, and cyberattacks, safeguarding critical data and applications. Storware’s comprehensive backup solution empowers organizations to swiftly recover from unforeseen outages or disruptions, minimizing downtime and ensuring uninterrupted business operations. Additionally, backups are valuable for testing and development purposes, allowing organizations to duplicate VMs and experiment with new configurations without impacting production environments.

Understanding Storware Backup and Recovery

Storware Backup and Recovery is a robust data protection solution designed specifically for modern virtualized environments. It offers a comprehensive set of features to streamline backup and recovery operations while ensuring data security and business continuity. For containerized virtualization, Storware seamlessly integrates with Red Hat OpenShift Virtualization, providing a tailored solution for protecting virtual machines and their data within Kubernetes environments:

  • Agentless backup: Simplifies deployment and management.
  • Full and incremental backup: Offers flexibility and efficiency.
  • CBT Support: Optimizes backup performance by capturing only changed data.
  • File-level restore: Enables granular recovery of specific files.
  • Full VM restore: Allows for quick recovery of entire virtual machines.
  • Disk-attachment backup strategy: Supports various storage configurations.
  • VM disk exclusion: Provides granular control over backup scope.
  • Quiescent snapshot: Ensures consistent backups by freezing VM activity.
  • Pre/Post snapshot command/script execution: Allows for customization and automation.
  • Disk backups can be shared over iSCSI: Facilitates efficient storage management.
  • Name-based auto-assignment: Simplifies backup management.
  • Tag-based auto-assignment: Enables flexible backup organization.
  • Power-on VM after restore: Streamlines recovery process.

Learn more – Documentation

Storware Backup and Recovery leverages the underlying infrastructure and APIs of Red Hat OpenShift Virtualization to provide efficient and reliable backup and recovery capabilities. It understands the nuances of these containerized virtualization platforms and offers specialized functionalities to address their unique requirements.

By integrating directly with Red Hat OpenShift Virtualization, Storware provides deep visibility into the virtual machine and containerized application landscape. It enables administrators to easily manage backup policies, schedule automated backups, and monitor the overall data protection status from a centralized interface.

Additionally, Storware ensures compatibility with the wider backup ecosystem. It allows seamless integration with existing backup infrastructure, such as enterprise backup software or cloud-based backup solutions. This integration ensures a cohesive backup and recovery strategy, leveraging the strengths of Storware in conjunction with established data protection practices.

Simplifying Backup Operations

Storware Backup and Recovery streamlines backup operations for virtual machines running on Red Hat OpenShift Virtualization, offering a range of features that enhance efficiency and ease of use.

  • Automated and Scheduled Backups: Define automated backup policies to ensure regular and consistent backups.
  • Incremental Backups and Deduplication: Optimize backup efficiency and storage utilization.
  • Granular Recovery Options: Restore specific files or entire virtual machines as needed.
  • Recovery Plans and Backups Verification: Validate backups to ensure data integrity.
  • Role-Based Access Control: Enhance data security by limiting access to authorized personnel.
  • Audit Trails and Compliance: Maintain a record of backup and recovery activities for compliance purposes.
  • Integration with Existing Backup Infrastructure: Seamlessly integrate with existing backup systems.
  • Policy-Driven Backup and Recovery: Define and enforce backup policies to streamline operations and ensure compliance.
  • 3-2-1 Backup Strategy: Implement a robust data protection strategy for added security.

Learn more – Backup Process 

Conclusion

Storware Backup and Recovery ensures secure and compliant data protection within Red Hat OpenShift Virtualization environments. By supporting encryption, maintaining audit trails, enabling compliance with data retention requirements, and emphasizing data integrity and verification, Storware empowers organizations to protect their virtual machine backups in a secure and compliant manner. This helps organizations meet regulatory obligations, maintain data privacy, and uphold high standards of data protection.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

Optimized Malware Detection from ESET & Intel

 

ESET has been collaborating with Intel for several years to deliver endpoint security software that can take advantage of hardware-based security and performance features—a major advantage in the battle to detect advanced ransomware and other constantly evolving threats.

Why businesses need hardware layer security on their endpoints

Despite all efforts, ransomware attacks continue to escalate in frequency and severity, with cybercriminals’ extortion tactics becoming progressively more brutal. Ransomware and malware in general are also becoming more sophisticated and better able to avoid detection by conventional means.

For example, recent ransomware variants can rewrite themselves once they infiltrate a victim’s environment, thus dodging traditional signature-based detection tools. Another emerging ransomware capability is hiding inside virtual machines.

These advanced obfuscation techniques are creating gaps in cybersecurity coverage. This is where hardware-based malware detection comes into play—detecting both known and novel malware to keep companies safer. While malware software always leaves a “fingerprint” when it executes, hardware-based monitoring of CPU telemetry can flush out even the most sophisticated ransomware, providing elevated immunity to many detection bypasses.

Mutual customers have benefitted from ESET’s collaboration with Intel since March 2022, when ESET rolled out its ESET PROTECT multilayered cybersecurity suite integrated and automatically configured with Intel® Threat Detection Technology (Intel® TDT).  Today, approximately 90% of ESET end users are running on Intel-based systems. Residing  on the Intel CPU, the combined solutions use AI to analyze CPU telemetry to provide advanced detection against new and existing strains of malware—especially ransomware.

The latest from ESET and Intel: Leveraging hybrid processors to optimize performance

While the need for advanced, AI-driven threat detection grows by the day, cybersecurity and IT leaders look to balance new technology deployments against the performance and productivity challenges brought on by remote and hybrid work scenarios. Endpoint security tools must keep a low profile to avoid slowing down other tasks and/or draining users’ batteries.

This is why ESET and Intel have expanded their work together, now offering advanced endpoint solutions that take advantage of Intel’s latest hybrid processor architecture. The newer generations of Intel® Core™ and Intel® Core™ Ultra processors have two kinds of cores:

  1. Performance cores, which compute at the highest speeds
  2. Efficient cores, which compute relatively fast but with much lower energy consumption

How is hybrid chip architecture relevant to cybersecurity incident detection and response? If you are trying to detect the presence of malware, you probably want that operation to run as fast as possible. So, you would run it on performance cores. But some other cybersecurity processes, such as updates and background scans, can run on efficient cores to save device power and optimize the performance of priority tasks.

By taking advantage of Intel’s hybrid processor architecture to intelligently schedule background workloads on efficient cores when available, ESET endpoint protection solutions can better meet the demands of remote and hybrid work scenarios. Another key benefit discovered in initial testing: battery power savings on laptops running the hybrid aware software have been on the order of 5% to 8%.

According to Előd Kironský, Vice President of Endpoint Solutions and Security Technologies at ESET, “Our endpoint protection product is aware that it is running on a hybrid processor, and it is able to direct different workloads to use either efficient cores or performance cores. Assigning workloads to efficient cores has no negative impact on product performance. In a number of scenarios, performance increases were documented and processes completed faster.”

This new “hybrid aware” capability is slated to be released to ESET customers in early December.

Compound benefits for ESET customers running on Intel

Low impact to system performance is an area that ESET has always prioritized within its multilayered software architecture and is a key selling point for many of our clients. Leveraging technology that can help with prevention and protection while also preserving performance is a win-win choice.

Likewise, ESET has always advocated a multilayered approach to security. By adding the silicon layer to our security stack, ESET and Intel have reached a new milestone in combatting cyberthreats.

By taking advantage of newly expanded capabilities in the Intel relationship, our customers witness multiple benefits from the joint solution.

  • Intel TDT’s hardware-level malware detection coupled with its ongoing machine learning improvements are a powerful weapon in the fight against ransomware and other cyberattacks.
  • The added compute demands from this new hardware-level detection capability are largely being offloaded onto the GPU or efficiency cores, minimizing impacts on system performance and end user productivity.
  • Because the joint solution activates and operates automatically, it delivers an immediate boost to ransomware protection with no increase in IT complexity or administrative workload.

Customers looking to take advantage of next-gen cybersecurity won’t have to wait long for continued innovation from ESET and Intel. We are currently working together to develop new functionalities and tools that take advantage of the neural processing unit (NPU) in Intel Core Ultra processors and expand on ESET’s leadership in AI-native security for AI PCs.

It’s important that we continue to maximize innovation and address tomorrow’s unknown threats through our work with innovation partners, like Intel. It’s these types of collaborations that will empower a safer tomorrow for businesses of all sizes, and we are proud to include them in the ESET technology ecosystem.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

How UEM Boosts IAM: A First-class Strategy for Operational Efficiency

ProMobi Technologies today announced that Scalefusion- its leading unified endpoint management solution (UEM), has now launched support for ChromeOS device management. This addition reinforces Scalefusion’s commitment to offering a versatile multi-OS management platform that caters to the diverse needs of modern businesses. 

With the integration of ChromeOS, Scalefusion enables IT administrators to streamline the management of ChromeOS devices alongside Windows, macOS, Android, and Linux, simplifying the complexities of multi-OS environments.

ChromeOS has seen significant adoption across industries, from education to enterprise, thanks to its balance of affordability, speed, and security. Recognizing this growing trend, Scalefusion’s new ChromeOS device management provides organizations with the ability to provision, secure, and monitor ChromeOS devices seamlessly through the same intuitive platform used for their existing device ecosystems.

Scalefusion’s ChromeOS management empowers businesses to streamline device management by integrating ChromeOS into their existing device strategy. With Scalefusion’s unified platform, IT administrators can boost productivity by providing a consistent, unified experience for users across all platforms. Whether organizations are deploying Chromebooks in educational settings or managing ChromeOS devices for remote workforces, Scalefusion makes it simple to provision, secure, and monitor these devices—all from a single dashboard. With the addition of ChromeFlex, businesses can repurpose existing PCs and Macs by converting them to ChromeOS devices, further extending the life of their hardware while maintaining seamless management through Scalefusion’s unified platform.

Sriram Kakarala, Chief Product Officer at Scalefusion, highlighted the importance of this new addition: “With the rise of ChromeOS in diverse sectors, we saw a clear opportunity to enhance the Scalefusion platform. By adding ChromeOS support, we are delivering on our promise to simplify device management for our customers, regardless of which operating systems they choose to deploy.”

Scalefusion’s integration aims to provide organizations with a straightforward approach to managing their multi-OS device ecosystems. Request a free trial of this release by setting up a demo of Scalefusion for ChromeOS here.

About Scalefusion

ProMobi Technologies provides a leading Unified Endpoint Management solution under the brand Scalefusion. Scalefusion UEM allows organizations to secure and manage endpoints, including smartphones, tablets, laptops, rugged devices, POS and digital signage, and apps and content. It supports the management of Android, iOS, macOS, Windows, Linux, and ChromeOS devices and ensures streamlined device management operations with Scalefusion Remote Troubleshooting.

More than 8000 companies worldwide are unlocking their true potential using Scalefusion, which is used across various industries, such as Transportation & Logistics, Retail, Education, Healthcare, Manufacturing, Construction & Real Estate, Hospitality, Software & Telecom, Financial Services, and others.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

The Crucial Role of MSPs in Safeguarding Clients Against Evolving Threats: Lessons from the WarmCookie Malware Incident

Key Takeaways:

  • Evolving Threat Landscape: Cybercriminals increasingly use sophisticated techniques, such as fake browser updates, to distribute malware like WarmCookie, posing significant risks to organizations with insufficient security awareness.
  • MSPs as Frontline Defenders: Managed Service Providers (MSPs) are responsible for staying current with the latest threats to protect their clients from emerging cyber risks, such as phishing websites and malicious downloads.
  • Awareness Is Key: Both MSPs and their clients must maintain high levels of awareness about new vulnerabilities and threats, with MSPs playing a critical role in educating and guiding their customers.

Introduction: A New Breed of Cyber Threat – The WarmCookie Malware

A recent campaign, called FakeUpdate,  of fake browser update pop-ups spreading the WarmCookie malware highlights the ever-evolving tactics cybercriminals use to breach organizational defenses. This attack, targeting users with fraudulent update alerts, emphasizes the critical role MSPs play in safeguarding their clients from these sophisticated threats.

The WarmCookie Malware and Its Impact

In the new FakeUpdate campaign, as reported by Gen Threat Labs, the WarmCookie leverages deceptive browser update notifications, luring unsuspecting users into downloading malicious software. Users, believing they are securing their systems with an update, unknowingly open the door to data theft, unauthorized access, and further compromise of their IT infrastructure.

This type of malware presents a particularly dangerous threat to organizations lacking cybersecurity vigilance. Employees may unwittingly engage with phishing sites or download harmful software disguised as legitimate updates, triggering a chain reaction of security breaches. For small and medium-sized businesses (SMBs), where resources for IT security might be limited, the consequences can be devastating, resulting in data loss, financial damage, or even business closure.

MSPs: Guardians of Cybersecurity for SMBs

MSPs act as the first line of defense for SMBs. They manage IT services and infrastructure, but their role goes beyond mere technical support. They are responsible for securing their clients’ digital environments against a broad spectrum of threats, ranging from ransomware and phishing to malware like WarmCookie.

Cybercriminals are continually updating their tactics, and the WarmCookie case serves as a reminder that staying informed about the latest vulnerabilities is vital. For MSPs, this involves:

  1. Threat Awareness: MSPs need to continuously monitor cybersecurity trends and threat reports, such as those provided by the Cybersecurity and Infrastructure Security Agency (CISA), to identify emerging risks. By knowing about threats like WarmCookie, they can implement defenses proactively.
  2. Client Education: Many attacks exploit user behavior—such as clicking on a fake browser update. MSPs should implement awareness training programs that teach clients to recognize phishing and fraudulent download attempts, significantly reducing their exposure to risk.
  3. Proactive Defense Measures: MSPs must deploy solutions like intrusion detection systems (IDS) and regularly update their clients’ software and security patches to reduce the likelihood of such threats being effective.

A Pattern of Growing Threats: Fake Updates and Malware

The WarmCookie case isn’t isolated. In the past, similar tactics have been used, including:

  • 2019 Chrome Update Scam: A widespread campaign used fake Chrome updates to install banking malware on victims’ devices, leading to significant financial theft.
  • Firefox Phishing Attack (2021): Attackers distributed ransomware using fake Firefox update alerts, locking down victims’ systems until a ransom was paid.

These incidents underscore a worrying trend: Cybercriminals exploit users’ trust in browser updates to compromise systems. In this environment, MSPs must act as constant guardians, equipped to recognize and mitigate these threats before they cause harm.

Practical Tips for MSPs and SMBs

For MSPs:

  1. Automate Software Updates: Use centralized management tools to ensure that all client software, including browsers, is up-to-date with the latest patches. This will reduce the chance that users will fall for fake update scams.
  2. Monitor and Detect Phishing Sites: Leverage tools that scan and block access to known phishing domains and suspicious IP addresses.
  3. Run Simulated Phishing Attacks: Regularly test client readiness with simulated phishing attempts to identify potential vulnerabilities in human behavior.

For SMBs:

  1. Enable Multi-Factor Authentication (MFA): Adding a layer of protection beyond passwords can significantly reduce the risk of unauthorized access, even if malware like WarmCookie is introduced.
  2. Conduct Regular Security Training: Ensure employees know how to spot phishing attempts, fake update alerts, and other scams.
  3. Back-Up Critical Data: Regular, secure backups will allow SMBs to recover quickly from malware attacks or data loss incidents.

Guardz: Empowering MSPs with AI-Native Detection and Response

As October marks Cybersecurity Awareness Month, it is an ideal time for organizations to revisit their security strategies. MSPs, in particular, must take this opportunity to bolster their defenses and awareness against the latest threats.

At Guardz, we recognize the challenges that MSPs face in protecting SMBs from rapidly evolving threats like infostealers. That’s why our AI-powered unified detection and response platform equips MSPs with cutting-edge tools to proactively detect, isolate, and mitigate threats before they can cause damage. With Guardz, MSPs can offer their clients enhanced security without compromising on efficiency or affordability.

Start Free Trial

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

How to disable the Firefox password manager

Like other major browsers, Firefox offers a convenient built-in way to store your passwords. It’s beloved by users for being a non-Chromium alternative to the market leader Chrome. However, if you find that Firefox is not the browser for you or want to look into different credential storage methods, you might want to know how to disable the Firefox password manager first.

Today, we’ll cover the process, from exporting your passwords for safekeeping to switching off the password manager on desktop and mobile devices. Then, we’ll see what secure alternatives you can use to store and access your credentials.

Some steps before you turn off the Firefox password manager

Firefox allows users to save login details whenever they log in to a new site. Even if you don’t use the browser’s built-in password manager regularly, this means you may have some of your credentials saved, whether by choice or by accident.

Before disabling the Firefox password manager, you should first see if you have any credentials saved and, if so, which ones. This will let you know if your stored credentials are up-to-date and whether they need to be deleted altogether. If you use a Firefox account, all changes will apply to the devices you’re logged in on via synchronization.

Keep in mind that disabling the built-in password manager won’t automatically clear your storage—if you ever turn it back on, your old data will be easily accessible. That’s not ideal if you don’t plan to use Firefox for your password storage in the future. To be sure that this information is gone for good, you have to delete all stored credentials manually. For more in-depth information on viewing, editing, and deleting your passwords on Firefox, check out our dedicated guide.

That said, if you find valuable information stored in your Firefox password manager, you might want to preserve it before deleting it from the browser. We recommend exporting your saved credentials from Firefox and storing them in a secure location until you can import them to a different password manager.

To export passwords from Firefox, follow these steps:

  1. Click the three lines in the top right corner of the browser and select “Passwords.”

  2. Tap the three dots on the upper right side of the “Passwords” page to open the menu. Then, click “Export passwords.”

  3. You will be warned that your exported credentials will be saved as a non-encrypted, readable file. Select “Continue with Export.”

  4. Choose your preferred location to store the file and click “Export.”

Keep your exported file safe. If you plan to import the credentials to a different password manager, delete the file immediately afterward.

Turning off the Firefox password manager on your device

You can easily control the Firefox password manager settings on both desktop and mobile devices.

On desktop

To disable the Firefox password manager on a Windows or macOS device:

  1. Click the three lines in the top right corner of the browser and select “Passwords.”

  2. Tap the three dots on the upper right side of the “Passwords” page to open the menu. Here, select “Preferences.”

  3. Toggle off the “Ask to Save Passwords” checkbox.

On mobile

To turn off the Firefox password manager on an Android or iOS device:

  1. Tap the three dots (on Android) or three lines (on iOS) and go to “Settings.”

  2. Select “Passwords.”

  3. Under “Save Passwords,” toggle on “Never Save.”

Changing your password manager from Firefox to a third-party provider

With the Firefox password manager switched off and your exported credentials resting on your device, it’s time to consider where your next password storage will be. It’s not a good idea to keep this data out in the open. If anyone got their hands on your device or if you accidentally shared the file with others, your accounts could be compromised.

So, you should find a solution that offers more protection against password leakage—and yes, setting up a spreadsheet file is also out of the question. Another not-to-do item on this list is changing all your passwords to the same one. It might seem like the simplest solution, especially considering that the average person handles nearly 170 passwords. However, if one account gets compromised, the rest might go down with it. Instead, we need to consider a reliable alternative that lets you add variety to your passwords while keeping them secure.

If you’re simply switching browsers, you may be tempted to use its built-in password manager, if it offers one. However, browser-based password managers pale in comparison to third-party providers like NordPass. While Firefox uses AES-256 encryption to protect sensitive data, NordPass has opted for the more advanced XChaCha20—a faster and more secure alternative. NordPass is also convenient to use as a browser extension—you can even get it for Firefox.

When you switch to NordPass, you’ll get the fundamental features you’ve been familiar with on Firefox, like autofill for your credentials and cross-device synchronization, ensuring all your passwords are up-to-date. But that’s just the start—NordPass offers protection for your email address by letting you set up an email mask. You can also scan your vault to see if any of your credentials are old, weak, or reused.

Manage your accounts with ease without leaving your browser with NordPass.

FAQ

Why should you disable the Firefox password manager?

A browser does not offer sufficient security for sensitive data. For example, if someone were to gain unauthorized access to your browser, they could export and access your passwords and breach your accounts.

What happens after disabling the Firefox password manager?

Once you’ve disabled the Firefox password manager, it will stop prompting you to save or autofill your login credentials. However, your previously saved passwords will still be available if you switch the browser password manager back on.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

Epsilon: The Most Expensive Data Breach You’ve Never Heard Of

Epsilon: The Most Expensive Data Breach You’ve Never Heard Of

Search for the most expensive data breaches in history, and you’ll see a list of names you’re undoubtedly familiar with: Yahoo ($470 million), Target ($300 million), TJX ($256 million), Sony Playstation Network ($171 million.) But at the top of the list – often in the number one spot – is a firm called Epsilon, which suffered a data breach in 2011 that cost an eye-watering 4 BILLION dollars.  

Who or what is Epsilon?  Why was their data breach so expensive?  And have we learned lessons from it so that we can prevent it in the future?  (Spoiler alert: No.) Let’s delve into the story:

 

First, what makes a data breach expensive?

Data breach costs continue to rise. The average cost of a data breach in 2024 is $4.88 million, which is by no means a small chunk of change. That number begs the question, however; why are some breaches so much more expensive?

According to IBM, there are four key areas that contribute to the expense of a data breach:

Detection and Escalation

Detection is the process of finding the breach and determining its full extent.  It involves tools like SIEM (Security Information & Event Management) and IDR (Intrusion Detection and Response.) Some things to watch out for are odd traffic patterns (like a security camera suddenly passing several gigabytes of data), repeated access requests from an unidentified source, and abnormal data transfers. 

Escalation is the process of letting the correct people in the organization know.  It probably starts with IT and security staff and then branches into legal, product, engineering, senior leaders, etc.  

These may not seem like big hurdles, but consider this: it can take months to discover the true extent of a data breach through thorough investigation.  You have no way of knowing which systems are compromised and which channels are safe, and you risk giving the hackers time to hide more effectively if they are privy to your communications.  You might find yourself having to suddenly invest in tools like encrypted messaging, password managers, or hardware security tokens like PIV (personal identity verification) cards.  

Notification

Notification is how you alert the outside world of the data breach.  From customers to regulators, the sooner you make a statement and share the facts the better.  Being transparent about what data was compromised, providing regular updates on the investigation, and outlining how you will prevent future breaches are all essential elements of your notification strategy.

Post-Breach Response

How are you going to make people feel like they can safely do business with you?  That’s the question your post-breach response has to answer.  Offering things like free credit monitoring, compensation for any fees or financial costs they incur, and clear communication about the steps you’re taking to strengthen your security measures can help rebuild trust.

Lost Business

It cannot be overstated how disruptive a data breach is to a company’s operations.  Everything – development, sales, support, marketing – grinds to a halt while the breach is investigated.  Your customer-facing departments like support and sales will be inundated with questions and complaints.  Forget about future plans and roadmaps – everything is consumed by the data breach.  Customers will churn.  Prospects will disappear or expect incredibly deep discounts.   

With all of these to consider, costs add up rapidly. 

Who is Epsilon?

Founded in 1969, Epsilon was one of the world’s largest marketing firms until it was acquired by Publicis Groupe in 2019. Epsilon is an industry leader in data-driven marketing, consistently ranking among the top firms in the industry.  They boasted clients across several industries:

Financial Institutions: American Express, Citibank, Capital One, Barclays

Retailers: Target, L.L. Bean, Best Buy

Hospitality: Hilton, Mariott

Other large clients: Disney, TiVo, Kroger, Verizon

One of their core services was managing e-mail marketing campaigns, so they had a massive database of e-mail addresses across all of their clients.

What happened?

In April 2011, Epsilon announced that it had been the victim of a data breach. Although it hasn’t released full details of how exactly it happened, the general consensus is that it was a phishing attack. This makes sense, considering these types of attacks are still extremely common. The hackers were able to access Epsilon’s e-mail database and obtained 250 million records from 75 of Epsilon’s clients.  

Although Epsilon quickly alerted its own clients, it left communicating with the actual victims up to them.  This resulted in somewhat inconsistent notifications; Verizon, for instance, took a week to notify their customers, saying they “Wanted to make sure [we] had the most detailed information possible from Epsilon.”

No personal information was compromised, just names and e-mail addresses.  However, this opened the victims up to more targeted e-mail scams; for instance, if you see that a particular e-mail address is associated with Barclay Bank, you can send a series of spear phishing attacks to that specific person that appear more legitimate.  To wit, the perpetrators raked in an estimated $2 million from spam e-mails. 

The Aftermath

3 people were indicted;  two were sentenced and one remains at large and wanted.  Epsilon lost an estimated $45 million in business as clients left in droves; paid out another $127.5 million to victims in a settlement with the Department of Justice, and another $225 million in forensic audits, monitoring, litigation, and more. Total cost of the damage:  $4 billion.  

We’d love to tell you that lessons were learned, security was tightened, and this kind of attack never happened again…..we sure would love to tell you that.  To be fair, this hack did lead to greater awareness of vulnerabilities in databases and an improvement in best practices around security in general.  But overall, the initial method of entry – compromised credentials via a phishing attack – is still one of the most common techniques hackers use today.  In fact, compromised credentials account for 80% of all data breaches.  The smartest thing an organization can do is shift to passwordless authentication – unless they just happen to have $4 billion lying around.  

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

Solving Complex Kafka Issues: Enterprise Case Studies

Apache Kafka issues, especially for enterprises running Kafka at scale, can escalate quickly and bring operations to a halt. The open source community may be able to offer assistance, but in some situations, you need a resolution fast. 

While some organizations partner with OpenLogic for ongoing, SLA-backed Kafka support, our Professional Services team gets involved when a customer who does not have a support contract needs a consultation or help troubleshooting an issue with their Kafka deployments. These engagements can last anywhere from a few days to a few weeks, depending on the scope and complexity of the project. 

In this blog, we present four Kafka case studies with details on what the Kafka issue was and how OpenLogic solved it. 

Case Study #1: Large Internet Marketing Firm

Background: This customer was tracking clickstream events to measure ad campaign success. Their large bare metal implementation contained 48 nodes, and was processing roughly 5.8 million messages per second with 1-2 second end-to-end latency.

The Issue: LeaderAndIsr requests were failing during rolling restarts, resulting in multiple leader epochs with stale zkVersions.

The Solution: OpenLogic identified an existing bug that had not been fixed in the version of Kafka they were using, which had a higher likelihood of occurring during resource contention on the Zookeeper instance co-located on five of the Kafka nodes. They recommended upgrading the Kafka cluster and running Kafka on Zookeeper on independent nodes, which fixed the issue. 

Length of Engagement: 5 days 

 

Case Study #2: Large South American Bank

Background: This customer was currently utilizing IBM MQ and not hitting the performance metrics they desired. They were having to deal with large messages at high volume.

The Issue: Due to slow response times with end-to-end latency and total throughput with large messages, the customer wanted to move to Kafka to have a streaming-focused messaging bus.

The Solution: OpenLogic provided architecture using the Saga pattern with Apache Kafka and Apache Camel for managing long-running actions, such as crediting a payment on a loan from cash deposited at a branch. They also provided architecture for using Kafka with log shipping and the ELK stack, as well as for bridging events from IBM API Connect Cloud to Elasticsearch index behind the firewall using Apache Kafka. Finally, OpenLogic led a 5-day Apache Camel training to a team of 15 people so they could learn how to create Kafka consumers and producers.

Length of Engagement: 27 days 

Related Video: Apache Kafka Best Practices 

 

Case Study #3: U.S. Aerospace Firm

Background: Originally this customer wanted help with Rancher and moving from a VM-based Kafka cluster. They were utilizing a web socket server that was responsible for collecting satellite location data in real time. The web socket server could not talk directly with Kafka, and so they had developed a Camel-based system for their original Kafka cluster. They did not have any metrics collected on the existing cluster and could not identify the root cause for message delays and lag. 

The Issue: Performance issues with pub/sub relay application that consumed from websockets from domain-specific appliance and published to Kafka queues.

The Solution: OpenLogic implemented Rancher clusters dedicated to running the Strimzi operator and serving Kafka clusters. They were also able to improve throughput dramatically by moving existing Java code to Apache Camel with vertx driver. 

OpenLogic created metrics with Prometheus and Grafana in both the Camel websocket relay application and the Kafka brokers to determine replication and processing lag, and put monitoring in place to alert on topics that didn’t meet SLAs. Once metrics collection with Grafana and Prometheus were put in place, existing bottlenecks became identifiable and addressing them drastically improved end-to-end performance.

Length of Engagement: 3 days 

Case Study #4: Global Financial Services Company

Background: Customer came to OpenLogic with a security concern with Kafka Connect that violated PCI compliance as well as internal security standards.

The Issue: Sensitive information was included in stack traces with Kafka Connect.

The Solution: OpenLogic created a test harness, which was sanitized so that customer information was not present, that reproduced the bug. They filed a bug against the project and attached the test harness – and wrote the code that resolved the bug. OpenLogic then submitted the code to the community and worked with community to modify the PR to meet the community’s standards. Finally, they informed the customer when the bug was accepted and estimated which release was likely to include the fix for it. As a result, this K.I.P. was produced from the engagement.

Length of Engagement: 20 days 

Final Thoughts

Apache Kafka is an extremely powerful event streaming platform, but when things go wrong, they go wrong at scale. These Kafka case studies illustrate the benefits of having direct access to Enterprise Architects with deep Kafka expertise in those moments when every minute counts. 

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Perforce
The best run DevOps teams in the world choose Perforce. Perforce products are purpose-built to develop, build and maintain high-stakes applications. Companies can finally manage complexity, achieve speed without compromise, improve security and compliance, and run their DevOps toolchains with full integrity. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce is trusted by the world’s leading brands to deliver solutions to even the toughest challenges. Accelerate technology delivery, with no shortcuts.

What is Data Gravity?

If you have ever wondered why data keeps growing and creating big data, there’s a simple and familiar concept behind it. As organizations grow, amassing vast amounts of data, the amount of data in their repository keeps growing, creating an ever-increasing repository of information.

This has to do with how large data attracts more data, applications, and services, increasing in size over time. This phenomenon is called data gravity. Since data gravity is unstoppable, it’s crucial to understand what it is and how to manage and optimize it.

This article explores the concept of data gravity, its effect on organizations, and how to manage it to help you use it to your benefit.

What is the Definition of Data Gravity?

Data gravity is very similar to the physical gravity you are used to. It refers to how big data attracts applications, services, and more data, leading to a snowball effect that quickly increases data size. According to Newton’s law of gravity, the earth attracts other smaller objects to it. Similarly, large data sets attract applications, services, and other data.

Typically, the larger the data set, the more data it attracts, creating a gravitational pull that keeps the data pool close by. This concept applies not only to data in physical proximity to big data but also to the digital realm, that is, data in cloud storage. Examples of data gravity are data warehouses and data lakes.

Consider a business keeping vast volumes of consumer data in a data warehouse. The warehouse expands in complexity and scale as it gathers and analyses increasing volumes of data.

This expansion will draw new uses and services, including customer relationship management (CRM), which is applied for more thorough consumer analysis. This analysis also draws in more data, creating a continuous cycle of data growth over time.

History of Data Gravity

The history of data gravity is relatively close. The term was first introduced in a 2010 blog post by Dave McCory, who was a software engineer at GE Digital. When explaining the concept of data gravity, he used the analogy of physical gravity to explain how large datasets attract IT systems, like how a planet’s gravitational pull attracts objects around it. For example, the moon orbits around the Earth because of gravity. So, similarly, large data, which in this case are applications and services, is like the Earth, attracting the moon.

David McCory also explains in another blog post that data gravity doesn’t only occur naturally; external forces like costs, specialization, and legislative can indirectly influence data gravity. This is called artificial data gravity. He gives an example of AWS S3 that allows unlimited transfer inbound traffic for free. This free unlimited transfer encourages users to gather data, leading to artificial data gravity because it is externally influenced.

Effects of Data Gravity

Data gravity has both positive and negative effects on organizations. Being aware of both sides can help you manage data gravity effectively.

Pros of Data Gravity

The perks include:

  • Centralized Data Management: Data gravity allows organizations to manage data in a centralized data hub, making it easier to manage data across multiple applications and departments.
  • Improved Data Integrity: Centralized data management reduces the risk of data inconsistencies by helping an organization manage its data from one location. Thus, they can monitor data and ensure it is up-to-date and accurate.
  • Better Data Utilization: Big data enables organizations to utilize data effectively. For example, the availability of more data provides more information when performing data analysis.

Cons of Data Gravity

Some major disadvantages are:

  • Scalability Problem: As the size of the data increases, organizations could face scalability issues. Due to the large data size, migrating to better resources or another platform could be uneconomical. This can lead to vendor lock-in as the organization will find it difficult to switch to another platform. Thus, you may become solely dependent on a single provider.
  • Latency: Organizations can face the issue of latency if the applications and services are far from the large data set. If the distance between where data is stored and processed is significant, this distance causes latency, crippling performance. To reduce latency, it’s best to ensure that the data and the gravitating applications and services are close or co-located.
  • Higher Costs: Another problem data gravity poses is the higher cost involved. For example, organizations may need to acquire new storage tools and applications, which could significantly increase data management costs.

Managing Data Gravity

Big data can be overwhelming, so managing data gravity is crucial to ensure that you take advantage of its benefits. Below are some ways to manage your growing data:

  • Cloud-Based Solutions

Opting for cloud storage offers a scalable and flexible solution, enabling organizations to manage large data sets better. Also, cloud services reduce the complexity of data management by making data accessible across different devices and departments. However, storing all data on the cloud is not always possible. So, organizations that need on-premise storage systems should opt for scalable systems that reduce latency. One such solution is hyper-converged systems, which combine storage and networking in one platform, cutting down latency and ensuring effective data management.

  • Data Integration

You can take advantage of data gravity by integrating several data sources into one data hub. Although combining data to form one gigantic data set may seem ineffective, one data source means you have to contend with only one outlet instead of several, making it more organized. Doing so also makes accessing and managing data easier, leading to better performance and fewer errors.

  • Data Governance

Robust data governance policies can also help manage and utilize data gravity. These policies include data standards, access controls, and accountability measures set to ensure the smooth management of big data.

  • Decentralized Architectures

Decentralized architectures like cloud storage can also reduce the risks associated with data gravity. Since these tools don’t need a central physical location, data can be processed closer to where it is generated. As a result, latency can be reduced, and data processing times can be improved.

  • Effective Data Planning

Generally, effective data management can help prevent the risks involved in data gravity. Taking care to consider not just the current needs, but also the future data needs of an organization. Making the right decisions for your data can help manage data gravity.

The Importance of Data Backup in Data Gravity

The more data there is, the higher the risk of corruption and loss. In the event of a data disaster, an organization will lose a large amount of data created by gravity. Thus, it’s crucial to implement robust backup solutions that will protect against data loss during disasters.

However, the biggest problem with data backup in such an environment is not its size. Data attracts new applications or services, which often decentralize data processing, creating new data sources. Therefore, without versatility, data protection can focus only on selected silos, ignoring new data sources. In such a case, we may: 1) consciously not expand the ecosystem with modern tools, 2) agree that some data will not be secured, 3) or implement an additional tool to secure modern workloads, which will only complicate the data management process and may negatively impact their consistency.

No. 4 is, of course, replacing the backup tool with Storware Backup and Recovery, which supports protection for virtual, physical, and cloud data and allows integration with enterprise-class backup devices, expanding their data protection capabilities with new sources.

Also, modern data backup facilitates data mobility by moving data to a different site, reducing the effect of data gravity. Data gravity could easily make data heavy and difficult to move around, but with backup systems, you can reduce the load through regular backup that provides bits of data available for a period. Thus, it’s crucial to prioritize data backup as data pulls more data, application, and services, increasing its bulk.

Conclusion

Like physical gravity, data gravity is inevitable, and unfortunately, if not well managed, it can lead to negative consequences like latency, high cost of operation, and scalability issues. Hence, organizations need to understand how it works, how best to manage it and how to use it to their advantage. Data gravity can lead to better data utilization, centralized data management, and improved data integrity. By following our guide on managing data gravity, you can harness these perks and ensure they work to your advantage.

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Storware
Storware is a backup software producer with over 10 years of experience in the backup world. Storware Backup and Recovery is an enterprise-grade, agent-less solution that caters to various data environments. It supports virtual machines, containers, storage providers, Microsoft 365, and applications running on-premises or in the cloud. Thanks to its small footprint, seamless integration into your existing IT infrastructure, storage, or enterprise backup providers is effortless.

MDM for MSPs: A Strategic Approach to Managing Client Devices

Businesses across various industries face a common challenge: managing their IT infrastructure effectively while focusing on core operations.

This challenge is particularly pronounced in the healthcare, finance, education, and retail industries, where reliable IT support can be scarce and budget-tight and work environments increasingly dispersed.

MDM for MSP
Mobile Device Management for MSPs

That’s where Managed Service Providers, or MSPs, come into the picture. They provide various IT and IT management services, with Mobile Device Management (MDM) being a key offering among them. MDM for MSPs isn’t just about keeping devices secure and up-to-date; it’s about empowering businesses to walk through compliance requirements, and data security confidently.

For example, consider a healthcare provider managing patient data across multiple devices, a financial institution safeguarding client information with security measures, or a retail operation maintaining smooth transactions and customer interactions. All of this is possible thanks to MSPs’ strategic approach to managing client devices. 

In this blog, we will discuss the pivotal role of MDM service providers for MSPs. We will explore how MSPs leverage MDM solutions to streamline operations, improve security protocols, and support businesses in achieving their goals without the burden of IT complexities.

Common Challenges in Device Management: Need for MSP-driven MDM

1. Device Diversity and Compatibility Issues

MSPs often deal with a wide range of client devices across different operating systems, versions, and configurations. Seamlessly integrating these diverse devices into a unified management framework can be challenging and time-consuming.

2. Security Threats and Data Breaches

With the proliferation of cyber threats, MSPs must safeguard client devices from malware, phishing attacks, and other security vulnerabilities. Data breaches can have severe consequences, including legal liabilities and damage to client trust, making security measures a top priority.

3. Manual Device Management Complexities

Traditional, manual methods of managing devices are inefficient and prone to errors. MSPs struggle with the time and effort required to manually configure, update, and troubleshoot devices across multiple clients and locations.

4. Inefficient Troubleshooting and Support Processes

Resolving device issues remotely or on-site can be challenging due to limited visibility into device performance and user behavior. MSPs need streamlined processes and tools for proactive monitoring, quick diagnostics, and responsive support to minimize downtime and client disruption.

Strategic Approach to Managing Client Devices

1. Needs Assessment and Client Consultation

To effectively support clients, MSPs should begin by conducting thorough assessments of their IT environments and consulting closely with businesses to identify precise needs and pain points. This process involves analyzing existing device setups, evaluating security requirements, and understanding industry-specific compliance mandates. 

With the help of a suited MDM solution, MSPs ensure their services align perfectly with client goals, enhancing operational effectiveness and security while addressing the challenges unique to each organization. This personalized approach increases client satisfaction and lays the groundwork for long-term, strategic IT management partnerships.

2. Selection of the Right MDM Solution

When selecting the ideal MDM solution for clients, MSPs should undertake a rigorous evaluation process. This involves comparing various MDM options based on their features, scalability, security protocols, and compatibility with client devices. MSPs should consider whether a cloud-based or on-premise MDM solution best suits the client’s preferences and existing infrastructure. 

Also, it is important to emphasize choosing solutions equipped with reporting, analytics tools, and remote management capabilities. This strategic selection ensures the chosen MDM solution meets immediate needs and supports long-term scalability.

3. Customization and Configuration

MSPs must focus on customization and configuration when implementing MDM solutions. This approach helps ensure alignment with client-specific policies, compliance requirements, and security protocols. By meticulously configuring device policies, user roles, and access controls, MSPs can guarantee secure and efficient device management.

Implementing automated workflows for tasks such as device provisioning, updates, and compliance checks is essential to streamlining operations and enhancing overall IT management effectiveness for clients. This strategic approach strengthens security measures and cultivates a digital environment that meets each client’s precise operational needs.

4. Device Enrollment and Provisioning

For effective device management, MSPs should implement streamlined enrollment processes to quickly onboard client devices, including those in BYOD (Bring Your Own Device) scenarios. 

Utilizing zero-touch provisioning and automated configuration, which includes OOB (Out-of-the-box)  setups, is essential to minimize manual effort and accelerate deployment times. It is important to ensure all devices are properly enrolled and configured before being handed over to end users. 

5. Security Management

MSPs need to deploy comprehensive security measures, including encryption, remote wipe capabilities, and secure access controls, to protect client devices. Regular updates to security policies are important to address emerging threats. 

Real-time device security monitoring and swift responses to potential breaches or vulnerabilities are vital for continuous protection and client trust. This proactive approach to security management helps safeguard sensitive data and strengthen the overall IT infrastructure.

6. Continuous Monitoring and Support

MSPs need to establish continuous monitoring practices to track device performance, usage patterns, and compliance. Providing proactive support through remote troubleshooting, automated alerts, and quick resolution of issues is essential for maintaining optimal device functionality. 

Maintaining open communication channels with clients for ongoing feedback and support ensures their needs are met promptly and effectively, developing a strong, collaborative relationship.

7. Reporting and Analytics

MSPs must utilize the reporting and analytics features of an MDM solution to generate detailed insights into device usage, compliance, and performance. Sharing regular reports with clients demonstrates the value of MDM and highlights areas for improvement. 

Leveraging analytics to identify trends helps optimize device management strategies and overall service delivery. This data-driven approach ensures MSPs can continuously improve their services and better meet their clients’ needs.

8. Strategic Partnerships and Collaboration

MSPs need to form strategic partnerships with leading MDM providers to access the latest technologies and support. Collaborating with clients for solutions that align with their long-term goals and objectives ensures the services provided are relevant and effective. 

By developing a collaborative relationship, MSPs can position themselves as trusted advisors in device management, enhancing client trust and satisfaction. This approach improves service quality and strengthens the overall client-MSP partnership.

MDM: Essential for MSP Success

Corporate mobile device management is crucial for the security, efficiency, and compliance of client devices. MDM empowers MSPs to address challenges such as device diversity, security threats, and manual management complexities. By adopting a strategic approach to MDM, MSPs can deliver solutions that can improve client operations and satisfaction.

MSPs should explore comprehensive MDM solutions like Scalefusion to stay ahead of evolving IT demands. Scalefusion offers advanced features such as remote troubleshooting, automated updates, and robust security protocols, enabling MSPs to efficiently manage diverse client device environments.

Schedule a demo with our experts and start a 14-day free trial to experience the full benefits firsthand!

About Version 2 Limited
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.