- Usefulness – Do the pieces of tech that make up your stack accomplish what you need them to in the most efficient way possible?
- Total cost of ownership – Is your TCO where you want it to be, or can it be improved with different tools?
- User experience – Is your chosen tech easy to use? Does it save or suck IT’s time?
- Employee experience – How does your technology affect the employee experience at your company? Is it promoting productivity and happiness or frustrating and holding up end users?
10 Tech Stack and Employee Experience Questions
Onboarding1. Rate your onboarding experience in the following areas: a. Device setup (1-5 scale) b. Access setup (1-5 scale) c. Technical orientation (1-5 scale) 2. Did you have access to everything technology-wise that you needed on day 1 of your employment? (Yes/No)
Role and/or Access Changes3. Have you changed roles or responsibilities since joining the organization? (Yes/No) a. If yes, rate your role change experience (1-5 scale) b. If yes, did you have to reach out to IT or HR to fix anything after your role change, or was it all handled correctly behind the scenes? (Had to reach out./Everything was handled appropriately.)
- If they answer that they had to reach out, you can provide a box for them to further explain the issue.
Remote/In-Office Work5. At any point with our organization, did you switch between in-office and remote work? (Yes/No) a. If yes, when switching from in-office to remote work, did IT and HR ensure that you were set up to be productive from the moment you changed your work style? (Yes/No) 6. When working from a new location, was your technical experience impacted in a negative way? (i.e., Were you able to access everything you needed with the appropriate security measures in place?) (Yes/No/NA)
Specific Tools7. How satisfied are you with the apps, software, and other tools you use on a daily basis? (1-5 scale)
Credentials8. How satisfied are you with the efficiency and ease of daily login processes? (1-5 scale) 9. How satisfied are you with our password management tool? (1-5 scale)
General Pulse Check10. How satisfied are you with the preparedness of the IT department based on past interactions you’ve had? (1-5 scale)
Creating Your SurveyAll of the questions listed here are general suggestions to get you started with evaluating your tech stack vs your employees’ experiences. Modify or remove them as you see fit – feel free to make them more specific or allow employees to write in open-ended answers, to give you a better picture of how your tech truly impacts each person’s day-to-day responsibilities. If you’re looking to improve the employee experience at your organization, it’s important to find and employ technology that connects seamlessly and reduces any current tech disruptions that your end users face. A good place to start is by ensuring that IT’s directory service and HR’s tool of choice connect well. Employee experience and security issues often begin when these two tools don’t work well together, leading to even bigger issues down the line.
About Version 2 Limited
Version 2 Limited is one of the most dynamic IT companies in Asia. The company develops and distributes IT products for Internet and IP-based networks, including communication systems, Internet software, security, network, and media products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 Limited offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.